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Configuration Guides

Cisco Terminal Services (TS) Agent Guide, Version 1.4

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Cisco Configuration Guide, Release 4.2

Table of contents

Expand all sections

About this document

Introduction to the Terminal Services (TS) Agent

About the Cisco Terminal Services (TS) Agent
Server and System Environment Requirements
Troubleshoot Issues with the TS Agent
Resolved Issues
History for TS Agent

Install and Configure the TS Agent

Install or Upgrade the TS Agent
Start the TS Agent Configuration Interface
Set up a Proxy
Get an API Token
Configure the TS Agent
Creating the REST VDI Role

View TS Agent Data

View Information About the TS Agent
View Connection Status
View TS Agent User, User Session, and TCP/UDP Connection Data on the Cloud-Delivered Firewall Management Center or On-Prem Secure Firewall Management Center

Manage the TS Agent

Ending a Current User Session
Viewing the Status of the TS Agent Service Component
Starting and Stopping the TS Agent Processes
Viewing TS Agent Activity Logs on the Server
Uninstalling the TS Agent

Manage the TS Agent

Updated: February 24, 2026

Overview

Viewing status of, starting and stopping, viewing logs for, and uninstalling the Cisco Terminal Services Agent.

Ending a Current User Session

How to end a user session using the TS Agent.

Viewing the Status of the TS Agent Service Component

How to confirm the TS Agent service is running.

Starting and Stopping the TS Agent Processes

How to start and stop the TS Agent software.

Viewing TS Agent Activity Logs on the Server

View TS Agent activity logs.

Uninstalling the TS Agent

How to uninstall the TS Agent software.

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Bias-free language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.