Cisco Security Cloud Control: Network Devices with Generic SSH Access Management

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Cisco Security Cloud Control: Network Devices with Generic SSH Access Management

Change request management

Updated: July 10, 2026

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Learn how to enable and use change request management to create change requests, link business justifications to change log events, and search, filter, clear, delete, or disable change request tracking.

Change Request Management enables the linking of a Change Request and its business justification to a Change Log event. The Change Request is opened in a third-party ticketing system.

Use Change Request Management to create a Change Request in Security Cloud Control and associate it with change log events. You can search for this change request by Name within the change log.

Note

In Security Cloud Control, Change Request Tracking and Change Request Management refer to the same functionality.

Enable Change Request Management

Enabling change request tracking affects all users of your organization.

Procedure

1.

Choose Administration > General Settings.
2.

Enable the Change Request Tracking toggle button.

When enabled, the Change Request menu appears at the bottom-left corner and the Change Request drop-down list is available in the Change Log page.

Create a Change Request

Procedure

1.

In Security Cloud Control, click the Create Change Request (+) icon in the Change Request menu at the bottom-left corner.
2.

Enter a Name and Description.

Ensure that the Name corresponds to a Change Request name that your organization intends to use, and that the Description describes the purpose of the change.

Note

You cannot modify the name of a Change Request after you create it.
3.

Click Save.

Note

When a Change Request is saved, Security Cloud Control associates all the new changes with the corresponding Change Request name. This association continues until you either disable change requests or clear the change request details from the menu.

Associate a Change Request with a Change Log Event

Procedure

1.

In the left pane, click Events & Logs > Logs > Change Log.
2.

Expand the change log to view the events you want to associate with a Change Request.
3.

Click the drop-down list adjacent to the corresponding change log entry.

Note

The latest change requests are displayed at the top of the change request list.
4.

Select a change request and click Select.

Search for Change Log Events with Change Requests

Procedure

1.

In the left pane, click Events & Logs > Logs > Change Log.
2.

In the change log search field, enter the name of a change request to find the associated change log events.

Security Cloud Control highlights the change log events that are exact matches.

Search for a Change Request

Procedure

1.

In Security Cloud Control, click the Create Change Request (+) icon in the Change Request menu at the bottom-left corner.
2.

Enter the name of the Change Request or a relevant keyword in the search field. As you enter a value, the results that partially match your input, appear in both the Name and Description fields.

Filter Change Requests

Procedure

1.

In the left pane, click Events & Logs > Logs > Change Log.
2.

Click the filter icon to view all the options.

3.

In the search field, enter the name of a Change Request.

As you enter a value, the results that partially match your entry appear.
4.

Select a change request by checking the corresponding check box.

The matches appear in the Change Log table. Security Cloud Control highlights the change log events that are exact matches.

Clear the Change Request Toolbar

To avoid automatic association of change log events with an existing change request, clear the information in the change request toolbar.

Procedure

1.

Click the Create Change Request (+) icon in the Change Request menu at the bottom-left corner.
2.

Click Clear.

The Change Request menu now displays None.

Clear a Change Request Associated with a Change Log Event

Procedure

1.

In the left pane, click Events & Logs > Logs > Change Log.
2.

Expand the Change Log to view the events that you want to disassociate from Change Requests.
3.

Click the drop-down list adjacent to the corresponding change log entry.
4.

Click Clear.

Delete a Change Request

Deleting a Change Request removes it from the change request list, but not from the Change Log.

Procedure

1.

Click the Create Change Request (+) icon in the Change Request menu at the bottom-left corner.
2.

Select the change request and click the bin icon to delete it.
3.

Click the check mark to confirm.

Disable Change Request Management

Disabling Change Request Management or Change Request Tracking affects all users of your account.

Procedure

1.

Choose Administration > General Settings.
2.

Disable the Change Request Tracking toggle button.

Change Request Management Use Cases

These use cases assume that you have enabled Change Request Management.

Track Changes Made to the Firewall Device to Resolve a Ticket Maintained in an External System

This use case describes a scenario where you want to make changes to a firewall device to resolve a ticket maintained in an external system and want to associate the change log events resulting from these firewall changes to a change request. Follow this procedure to create a change request and associate change log events to it:

  1. Create a Change Request.

  2. Use the ticket name or number from the external system as the name of the change request and add the justification for the change and other relevant information in the Description field.

  3. Ensure that the new change request is visible in the change request toolbar.

  4. Make the changes to the firewall device.

  5. In the navigation pane, click Change Log and find the change log events that are associated with your new change request.

  6. Clear the Change Request Toolbar to avoid automatic association of change log events with an existing change request.

Manually Update Individual Change Log Events After Changes are Made to the Firewall Device

This use case describes a scenario where you have made changes to a firewall device to resolve a ticket that is maintained in an external system, but forgot to use the Change Request Management feature to associate change requests with the change log events. You want to update the change log events with the ticket number. Follow this procedure to associate change requests with change log events:

  1. Create a Change Request. Use the ticket name or number from the external system as the name of the change request. Use the Description field to add the justification for the change and other relevant information.

  2. In the navigation pane, click Change Log and search for the change log events that are associated with the changes.

  3. Associate a Change Request with a Change Log Event.

  4. Clear the Change Request Toolbar to avoid automatic association of change log events with an existing change request.

Search for Change Log Events Associated with a Change Request

This use case describes a scenario where, you want to find out what change log events were recorded in the change log because of the work done to resolve a ticket maintained in an external system. Follow this procedure to search for change log events that are associated with a change request:

  1. In the navigation pane, click Change Log.

  2. Search for change log events that are associated with change requests using one of the following methods below:

    • In the Change Log search field, enter the exact name of the change request to find change log events associated with that change request. Security Cloud Control highlights change log events that are exact matches.

    • Filter Change Requests to find the change log events.

  3. View each change log to find the highlighted change log events showing the associated change request.