Use the Geography window in Cisco SD-WAN Manager to view information about the Cisco Catalyst SD-WAN devices and links in the overlay network. The Geography window provides a map displaying the geographic location of the devices in the overlay network.

Note	The browser on which you are running Cisco SD-WAN Manager must have internet access. If you do not have internet access, ensure that the browser has access to "*.openstreetmaps.org."

To view the geographic location of the devices in the overlay network:

1. From the VPN Group list, choose a VPN group.

2. From the VPN Segment list, choose a VPN segment.

3. Set filters.

Set Map Filters

To select the devices and links you want to display on the map:

1. From the Cisco SD-WAN Manager menu, choose Monitor > Geography.

2. Click Filter.

3. From the options that display, choose the device group. By default, the group All is selected and displays all devices in the overlay network. The group No Groups displays devices that are not part of a device group. If all devices are in a group, the No Groups option is not displayed.

4. Choose the devices you want to view. By default, the map displays all device types including edge devices, Cisco SD-WAN Validator, Cisco SD-WAN Controller, and Cisco SD-WAN Manager.

5. Choose the state of control and data links. By default, the map displays all control and data connections.

6. Close the Filter box by moving the cursor outside the box.

The map dynamically updates to display your selections.

View Device Information

To view basic information for a device, hover over the device icon. A pop-up box displays the system IP, hostname, site ID, device type, and device status.

To view detailed information for a device, double-click the device icon. Click Device Dashboard, Device Details, SSH Terminal, Site Topology, or Links to view more details for the device.

Note the following about links:

• A thin blue line displays an active control connection between two devices.

• A bold blue line displays multiple active connections between devices.

• A dotted red line displays a control connection that is down.

• A bold dotted red line displays multiple control connections that are down.

• A thin green line displays an active data connection between two devices.

• A bold green line displays multiple active data connections.

• A dotted red line displays a data connection that is down.

• A bold dotted red line displays multiple data connections that are down.

• A thick gray line displays an active consolidated control and data connection between two devices.

  If you hover over the line, a hover box tells you if the connection is up or down.

Configure and View Geographic Coordinates for a Device

To configure the geographic coordinates for a device, use the System Feature template under Configuration > Templates.

If the Cisco Catalyst SD-WAN device is not attached to a configuration template, you can configure the latitude and longitude directly on the device:

1. From the Cisco SD-WAN Manager menu, choose Tools > SSH Terminal.

2. Choose a device from the left pane. The SSH Terminal window opens in the right pane.

3. Enter the username and password to log in to the device.

4. Use the show system status command to determine whether the device is attached to a configuration template:

   Device# show system status...
       Personality:            vedge
       Model name:             vedge-cloud
       Services:               None
       vManaged:               false
       Commit pending:         false
       Configuration template: None

   In the output, check the values in the vManaged and Configuration template output fields. If the vManaged field is false, the device is not attached to a configuration template, and the Configuration template field value is None. For such a device, you can configure the GPS coordinates directly from the CLI. If the vManaged field is true, the Cisco SD-WAN Manager server has downloaded the device configuration, and the Configuration template field value displays the name of the configuration template. For such a device, you cannot configure the GPS coordinates directly from the CLI. If you attempt to do so, the validate or commit commands fails with the following message:

   Aborted: 'system is-vmanaged': This device is being managed by the vManage. Configuration through the CLI is not allowed.

5. Enter configuration mode:

   For Cisco vEdge devices:

   Device# config
       ​Device(config)#

   For Cisco IOS XE Catalyst SD-WAN devices:

   Device# configure-transaction
       ​Device(config)#

6. Configure the latitude and longitude for the device.

   Device(config)# system gps-location latitude 
                               degrees.minutes.seconds
       Device(config-system)# gps-location longitude
                               degrees.minutes.seconds
                           

7. Save the configuration.

   Device(config-system)# commit
       Device(config-system)#

Note

For the device/site location in Cisco SD-WAN Manager, there are several data sources including network hierarchy, GPS, geo-fencing, manual configuration and system default. The device location priority is: GPS > geo-fencing > manual configuration > system default monitoring → device table monitoring → device360 information icon The site location priority is: network hierarchy > device (the first device in site) location monitoring → geographical view

Information About System Status Parameters

The System Status window displays the following:

• Reboot—Number of times the device has rebooted. For details about each reboot, click Reboot. The Reboot window opens and contains the following elements:

• Crash—Number of times the device has crashed. For details about each crash, click Crash. The Crash window opens and contains the following elements:

• Status of hardware components, applicable only if the selected device is a hardware:

  • Module

  • Temperature sensors

  • USB

  • Power supply

  • Fans

The status of a hardware component is represented in one of the following ways:

• Green check mark—Component is operational.

• Red circle with an X—Component is down.

• Orange triangle with an exclamation point—Component has an error.

• N/A—Not applicable since the selected device is not a hardware Cisco vEdge device.

• CPU & Memory—To the right are the time periods. Click a predefined or custom time period for which to display data.

  • CPU usage—Displays the CPU usage, as a percentage of available CPU, over the selected time range.

  • Memory usage—Displays the memory usage, as a percentage of available memory, over the selected time period.

Supported Devices

This feature is supported on both Cisco Catalyst SD-WAN and Cisco IOS XE Catalyst SD-WAN devices.

Overview

For any Cisco SD-WAN Manager troubleshooting issues, you raise a support case in the SCM portal. In Cisco SD-WAN Manager, there is a provision to upload an Admin-Tech File to a specific Service Request (SR) on the SCM server by providing the SR number and the token details.

Starting from Cisco vManage Release 20.9.1, you can access SCM portal from Cisco SD-WAN Manager. In the SCM portal, you can create, view, or upload an admin-tech file. For more information on Admin-tech files, see Admin-Tech File.

Prerequisites to Access TAC Cases

• You need active Cisco single sign-on (SSO) login credentials to access the SCM Wizard and the cloud server.

View TAC Cases

Perform the following steps to view TAC cases from Cisco SD-WAN Manager.

1. From the Cisco SD-WAN Manager menu, choose Tools > TAC Cases.

2. Login to the SCM portal using Cisco SSO login.

   The TAC Support Cases portal displays a list of cases.

Open a TAC Case

Perform the following steps to open a TAC Case from Cisco SD-WAN Manager.

1. From the Cisco SD-WAN Manager menu, choose Tools > TAC Cases.

2. In the TAC Support Cases page, click Open a Case.

3. Enter all the other relevant case details.

4. Click Create.

   The TAC Support Cases portal now displays the updated list of cases.

For more information about using SCM portal, refer Cisco TAC Connect.

Use the Dashboard Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Overview.

   Cisco vManage Release 20.6.1 and earlier: From the Cisco SD-WAN Manager menu, choose Dashboard > Main Dashboard.

2. For releases before Cisco vManage Release 20.6.1, click the upward or downward arrow next to Cisco vBond.

   For Cisco vManage Release 20.6.1 and later, click the number representing the number of Cisco SD-WAN Validator orchestrators in your overlay network.

3. To know the status of the Cisco Catalyst SD-WAN Validator, see the Reachability column in the dialog box that opens.

Use the Geography Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Geography.

2. Click Filter and choose vBond under Types.

3. Click the Cisco SD-WAN Validator icon to check its status.

Use the Network Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.1 and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Locate the Cisco Catalyst SD-WAN Validator that you want to view the status for. You can either scroll through the list of devices in the device table or enter Validator as the keyword in the search bar.

3. Click the relevant Cisco Catalyst SD-WAN Validator under the Hostname column.  The Control Connections screen opens by default and displays information about all control connections that the device has with other controller devices in the network.

You have the following options to view the status of a Cisco Catalyst SD-WAN Controller.

Use the Dashboard Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Overview.

   Cisco vManage Release 20.6.1 and earlier: From the Cisco SD-WAN Manager menu, choose Dashboard > Main Dashboard.

2. For releases before Cisco vManage Release 20.6.1, click the upward or downward arrow next to Cisco vSmart.

   For Cisco vManage Release 20.6.1 and later, click the number representing the number of Cisco SD-WAN Controller in your overlay network.

3. To know the status of the Cisco Catalyst SD-WAN Controller, see the Reachability column in the dialog box that opens.

Use the Geography Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Geography.

2. Click Filter and choose vSmart under Types.

3. Click the Cisco SD-WAN Controller icon to check its status.

Use the Network Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.1 and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Locate the Cisco Catalyst SD-WAN Controller that you want to view the status for. You can either scroll through the list of devices in the device table or enter Validator as the keyword in the search bar.

3. Click the relevant Cisco Catalyst SD-WAN Controller instance under the Hostname column.  The Control Connections screen opens by default and displays information about all control connections that the device has with other controller devices in the network.

1. From the Cisco SD-WAN Manager menu, choose Administration > Cluster Management.

2. Under Service Configuration, click the hostname of the desired Cisco SD-WAN Manager server. The screen displays the process IDs of all the Cisco SD-WAN Manager services that are enabled on Cisco SD-WAN Manager.

You have the following options to view the status of a device in the overlay network.

Use the Dashboard Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Overview.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Dashboard > Main Dashboard.

2. For releases before Cisco vManage Release 20.6.1, click the upward or downward arrow next to WAN Edge.

   For Cisco vManage Release 20.6.1 and later, click the number representing the number of WAN Edge devices.

3. To know the status of the WAN edge device, see the Reachability column in the dialog box that opens.

Use the Geography Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Geography.

2. Click Filter and choose WAN Edge under Types.

3. Click the router icon to check its status.

Use the Network Screen

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Locate the WAN edge router that you want to view the status for. You can either scroll through the list of devices in the device table or enter a keyword in the search bar.

3. Click the relevant WAN edge router under the Hostname column.  The System Status screen opens by default.

Note	From Cisco IOS XE Catalyst SD-WAN Release 17.13.1a, the Controllers tab is renamed as Control Components for consistency with Cisco Catalyst SD-WAN terminology.

1. From the Cisco SD-WAN Manager menu, choose Configuration > Devices .

2. Click WAN Edge List or Control Components.

3. To view the running configuration, for the desired device, click … and choose Running Configuration.

   To view the local configuration, for the desired device, click … and choose Local Configuration.

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose a device by clicking its name in the Hostname column.

3. Click Real Time in the left pane.

4. From the Device Options drop-down list in the right pane, choose Software Versions.

Transport interfaces in VPN 0 connect to a WAN network of some kind, such as the Internet, Metro Ethernet network, or an MPLS network.

You can view information about WAN interfaces on a device using one of the following options:

Real Time Pane

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Locate the device that you want to view the status for. You can either scroll through the list of devices in the device table or enter a keyword in the search bar.

3. Choose the device by clicking its name in the Hostname column.

4. In the window that opens, choose Real Time in the left pane.

5. From the Device Options drop-down in the right pane, choose Control WAN Interface Information.

   Note	Starting from Cisco Catalyst SD-WAN Manager Release 20.12.1, a new field Bind Interface is introduced to display mapping relationship between the loopback interfaces and the physical interfaces.

Interface Pane

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. From the Device Groups drop-down list, choose the device group to which the device belongs.

3. Choose the device by clicking its name in the Hostname column.

4. In the left pane, choose Interface.

VPN 512 is commonly used for out-of-band management traffic. To display information about the interfaces in VPN 512 on a router:

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Locate the device that you want to view the status for. You can either scroll through the list of devices in the device table or enter a keyword in the search bar.

3. Choose the device by clicking its name in the Hostname column.

4. In the left pane, click Real Time.

5. From the Device Options drop-down list in the right pane, choose Interface Detail.

6. In the Select Filter dialog box, click Show Filters if you want to use filters. Otherwise click Do Not Filter.

7. In the Search bar, enter 512, which is the management VPN.

CLI equivalent: show interface vpn 512.

When you configure a tunnel interface on a device, several services are enabled by default on that interface, including DHCP. The device can act as a DHCP server for the service-side network to which it is connected, assigning IP addresses to hosts in the service-side network. It can also act as a DHCP helper, forwarding requests for IP addresses from devices in the service-side network to a DHCP server that is in a different subnet on the service side of the device.

To view DHCP server and interface information:

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose the device by clicking its name in the Hostname column.

3. Click Real Time in the left pane.

4. From the Device Options drop-down list in the right pane. choose one of the following to view specific DHCP server and interface information:

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose a device by clicking its name in the Hostname column.

3. Click Real Time in the left pane.

4. From the Device Options drop-down list in the right pane, choose Interface Detail.

This topic describes how to monitor the status of cellular interfaces in Cisco Catalyst SD-WAN devices.

Monitor Cellular Interfaces

You can verify signal strength and service availability using either Cisco SD-WAN Manager or the LED on the router. You can view the last-seen error message for cellular interfaces from Cisco SD-WAN Manager.

Verify Signal Strength

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. From the Device Groups drop-down list, choose a group that the device belongs to.

3. Choose a device by clicking its name in the Hostname column.

4. Click Real Time in the left pane.

5. From the Device Options drop-down list in the right pane, choose Cellular Radio.

   The values for the different cellular signals are displayed. If signal strength is poor, or there is no signal, see Troubleshoot Common Cellular Interface Issues.

CLI equivalent: show cellular status

Verify Radio Signal Strength Using the Router LED

To check signal strength and service availability of a cellular connection from the router, look at the WWAN Signal Strength LED. This LED is typically on the front of the routers, and is labeled with a wireless icon.

The following table explains the LED color and associated status:

View Error Messages for Cellular Interfaces

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose a device by clicking its name in the Hostname column.

3. Click Real Time in the left pane.

4. From the Device Options drop-down list in the right pane, choose Cellular Status.

   The output displayed includes a column for Last Seen Error

CLI equivalent show cellular status

View Cellular Connections

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose a device by clicking its name in the Hostname column.

3. Click Real Time in the left pane.

4. From the Device Options drop-down list in the right pane, choose Cellular Connection.

   The output displayed includes columns for Profile APN and the link time Up Since.

   Table 4.

   Field	Description
   Profile APN	Displays the access point name for cellular connections.
   Up Since	Displays the actual time since the connection was established.

CLI equivalent: show cellular <interface> connection

Use the Device Reboot screen to reboot one or more Cisco Catalyst SD-WAN devices.

Reboot Devices

1. From the Cisco SD-WAN Manager menu, choose Maintenance > Device Reboot.

2. Click WAN Edge, Control Components, or Manager depending on the device type that you want to reboot..

3. Check the check boxes next to the device or devices that you want to reboot.

4. Click Reboot.

View Active Devices

To view a list of devices on which the reboot operation was performed:

1. From the Cisco SD-WAN Manager toolbar, click the Tasks icon. Cisco SD-WAN Manager displays a list of all running tasks along with the total number of successes and failures.

2. Click a row to see details of a task. Cisco SD-WAN Manager opens a pane displaying the status of the task and details of the device on which the task was performed.

Reload a Security Application

The Reload Services option in the Maintenance > Device Reboot window lets you to recover a security application from an inoperative state. Ensure that you use this service as an initial recovery option. See Determine Security Applications in Inoperative State.

Ensure that a security application has already been installed on the device that you choose to reload services for. To reload one or more security applications:

1. From the Cisco SD-WAN Manager menu, choose Maintenance > Device Reboot.

2. Under WAN Edge, check the check box for the Cisco Catalyst SD-WAN device you want to choose.

3. Click Reload Services.

   The Reload Container dialog box appears.

4. If the security application version is correct, check the check box against the version of the security application.

5. Click Reload.

   The security application stops, is uninstalled, reinstalled, and restarted.

Reset a Security Application

The Reset Services option in the Maintenance > Device Reboot window enables you to recover a security application from an inoperative state.

Use the Reset Services option when the virtual network configuration of a security application changes, such as, the virtual port group configuration on a device.

• Ensure that a security application is already been installed on the device that you choose to reset services for.

• Ensure that the chosen security application is in a running state.

To reset one or more security applications:

1. Click WAN Edge and check against a Cisco Catalyst SD-WAN device to reload the security application.

2. Click Reset Services.

   The Reset Container dialog box opens.

3. If the security application version is correct, check the check box against the version of the device.

4. Click Reset.

   The security application is stopped, and then restarted.

Determine Security Applications in Inoperative State

1. From the Cisco SD-WAN Manager menu, choose Monitor > Devices.

   Cisco vManage Release 20.6.x and earlier: From the Cisco SD-WAN Manager menu, choose Monitor > Network.

2. Choose a device by clicking its name in the Hostname column.

3. In the left pane, click Real Time.

   The real time device information appears in the right pane.

4. From the Device Options drop-down list, choose App Hosting Details.

   A table appears with the device-specific application hosting information. In the table, if the state of the device is ACTIVATED, DEPLOYED, or STOPPED, perform a reload or reset operation on the security application.

   If the state of the device is RUNNING, the security application is in an operative state.

5. From the Device Options drop-down list, choose Security App Dataplane Global.

   A table appears with the device-specific application data plane information. In the table, if the SN Health of the device is yellow or red, perform a reload or reset operation on the security application.

   If the SN Health of the device is green, the security application is in an operative state.

Use the Interface Reset command to shutdown and then restart an interface on a device in a single operation without having to modify the device's configuration.

1. From the Cisco SD-WAN Manager menu, choose Tools > Operational Commands.

2. For the desired template, click … and choose Reset Interface.

3. In the Interface Reset dialog box, choose the desired interface.

4. Click Reset.