TAC Connect Bot is a personal assistant that provides Cisco customers and partners with a self-service experience for common case inquiries and basic transactions. It even has the ability to connect you with case owners and duty managers. You can access the bot from Support Case Manager and https://tacconnect.cisco.com. Learn more about the bot features using the documents and videos listed below. Please contact us at tac-connect@cisco.com for questions and feedback.
TAC Connect Bot At-a-Glance – (PDF – 4.6 MB)