Work Orders
When you first start Device Manager, the opening page displays a list of work orders, if any are available.
Whenever work or direct inspection of a CGR 1000 or IR500 is necessary by a field technician, an administrator generates a work order in IoT-FND. Work orders include the encrypted credentials necessary for the technician to connect to the router.
You must synchronize Device Manager with IoT-FND to download the latest work orders from IoT-FND and upload status of the work orders to IoT-FND. See Synchronizing With IoT-FND.
Each work order shows the following information:
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Work order number
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Description
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Device model
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Start date
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Time remaining on the work order
Note |
When no time remains on the work order, Time Remaining displays “Expired”. If you attempt to connect to the router with an Expired work order, Device Manager displays an error message. |
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Status of the work order: New, In Service, Completed, or Incomplete
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Device name