Cisco Cloud Control Getting Started

 
Updated August 25, 2026
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Cisco Cloud Control

Cisco Cloud Control is the unified operations platform that brings every Cisco domain into one consistent environment, enabling teams to proactively manage, govern, and operate across the full IT estate from a single experience. It features an AI Assistant for personalized recommendations and integrates with AI Canvas, a collaborative workspace where human operators and AI agents work together to resolve issues. The platform simplifies management by offering a single operational interface that complements existing Cisco product controllers, reducing complexity and improving efficiency for IT operations. It enables seamless cross-domain workflows and consistent user experience without replacing individual product dashboards.

Cisco Cloud Control brings together inventory, topology, actions, identity, and workflows into a unified operating experience. These capabilities support an AgenticOps model in which governed AI agents help operators correlate information across domains, investigate, and take action on issues that need attention.

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Cisco Cloud Control is now in General Availability for customers and partners managing US-based infrastructure. Support for additional countries and regions will be added in future milestones.

Supported products

These products can provide inventory, topology, and notification data to Cisco Cloud Control.

Product Inventory Topology Notifications

Catalyst Center

Available

Available

Available

Catalyst SD-WAN Manager

Available

Available

Available

Collaboration Control Hub

Available

-

-

Identity

Available—Cisco Identity Services Engine (ISE) only

-

-

Intersight

Available

Available

Available

Meraki

Available

Available

Available

Nexus Dashboard

Available

Available

Available

Nexus Hyperfabric

Available

Available

Available

Secure Access

Available

-

-

Secure Firewall

Available

Available

Available

ThousandEyes

Available

-

Available

Set up Cisco Cloud Control

To set up Cisco Cloud Control for use, complete these tasks:

  1. Confirm that the onboarding prerequisites for the products you want to use with Cisco Cloud Control have been met.

  2. Onboard to Cisco Cloud Control and associate your products:

    1. For every product you want to manage within Cisco Cloud Control, identify an admin user that has the privileges necessary to configure and manage all tenant-level settings.

    2. Sign in to Cisco Cloud Control and accept the user agreement, if prompted.

    3. Log in to the products that you want to associate with your Cisco Cloud Control account.

    4. Link product tenants and create a tenant group.

Prerequisites to onboard products

Ensure that these prerequisites are in place before you onboard products with Cisco Cloud Control.

Meraki

Meraki provides cloud-managed networking and centralized management for distributed network infrastructure.

Email verification requirement for Meraki SAML users

If you sign in to the Meraki Dashboard using Security Assertion Markup Language (SAML) single sign-on (SSO), complete the following email verification steps to enable access to Cisco Cloud Control using your existing SAML authentication.

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This procedure applies only to users who sign in to the Meraki Dashboard using SAML SSO. It doesn’t apply to users who sign in with a local Meraki username and password.

  1. Sign in to the Meraki Dashboard using your existing SAML login.

    At the top of the Meraki Dashboard, you will see this banner.

    verify-email.jpg

  2. Select Verify email to confirm the email address you will use to access Cisco Cloud Control.

  3. Enter the email address for the Cisco account you’ll use to sign in to Cisco Cloud Control.
    Make sure you can receive email at this address, as a verification code will be sent to it.
    The email address you verify should:

    • Be your primary business email address.

    • Be associated with your Cisco account and will be used to sign in to Cisco Cloud Control.

    • Match the email address you use with other Cisco products you want to manage through Cisco Cloud Control.

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      Your SAML login username may not be an email address. For example, some organizations use an employee ID or username to authenticate with their Identity Provider (IdP). During the verification step, always enter your Cisco-associated email address. For many organizations, this is also the email address used to sign in to the IdP Portal page.

  4. Complete email verification by entering the code sent to your email address.

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    You may encounter these issues with SAML email verification:

    Issue one: During email verification, a subset of SAML users will encounter the userNameType must be accountName error. This error occurs when both of these conditions are true:

    • The user has a SAML user record that has been flagged as yet to be verified or invalid by Cisco Cloud Control onboarding.

    • The user is a local admin user (an admin that uses a username and password to sign into Meraki) with an email address that Meraki has verified.

    Meraki does not allow the same email address to be used for both a local account and an SAML account. Additionally, while Meraki does not require SAML users to have a valid email address, Cisco Cloud Control does. Since the email address matches one already associated with a verified local user, Cisco Cloud Control reports the email address as already verified.

    To resolve this error, complete these steps:

    1. Delete your local user if it is no longer used. For more information, refer to Delete a Meraki-hosted User.

      Otherwise, edit your local user’s email address. If this email address is used for API key generation, then follow the instructions for setting up and using plus addressing. Keep in mind that email address edits can take up to five minutes to sync through the system.

    2. If you edited your local user’s email address, then repeat the email verification process again, using the updated email address in Step 3.

    Issue two: You cannot delete your local user (for example, because you use it for API key generation, since SAML users cannot create API keys). If this is the case, you can change your local user’s email address using plus addressing (also known as subaddressing). This feature allows you to create an alias using your existing email address.

    For instructions on setting up plus addressing with your email provider, refer to:

    To use a plus addressing alias for your local user email address:

    1. Log into the Meraki dashboard using your local user credentials.

    2. Select My Profile.

    3. Under Your email address, change your email address to use the alias. For example, if name@company.com is your current verified local user email address, change it to name+alias@company.com, where alias is any text you choose.

    4. Repeat the email verification process again, using the plus addressing alias in Step 3.

Additional configuration for IdP-initiated SAML login

If your organization uses IdP-initiated SAML login (users start from an IdP-hosted dashboard with application tiles, including one for Meraki Dashboard), ensure your organization’s SAML login URL is configured. This configuration enables users to initiate SAML authentication directly from the Meraki Dashboard by redirecting them to your organization’s IdP.

For more information, refer to Provide your IdP’s SSO Login URL.

Catalyst Center

Catalyst Center provides centralized management and automation for campus and branch networks.

Cisco Cloud Control supports these Catalyst Center versions:

  • 2.3.7.11

  • 3.1.6 with GSMU 100 (Controlled Availability)

  • 3.1.6 with GSMU 200 (Controlled Availability)

  • 3.2.2 (Controlled Availability)

  • 3.2.3 (Controlled Availability)

Catalyst SD-WAN Manager

Catalyst SD-WAN Manager provides centralized management and monitoring for Cisco SD-WAN networks.

  • Catalyst SD-WAN Manager integrates with Security Cloud Control. Complete Onboard Catalyst SD-WAN Manager to Security Cloud Control.

  • Cisco Cloud Control supports Catalyst SD-WAN Manager Cloud, but not Catalyst SD-WAN Manager Cloud-Pro.

  • Cisco Cloud Control supports the Catalyst SD-WAN Manager 20.18.3.x release.

  • Organizations outside the United States do not appear in the organization chooser. This is intentional. Security Cloud Control filters non-US organizations from the list as a data-residency safeguard, preventing non-US data from being processed by US-based Cisco Cloud Control services.

Nexus Dashboard

Nexus Dashboard provides centralized management and operations for data center networks and fabrics.

  • If you do not have an Intersight tenant and need one only to connect your Nexus Dashboard assets, visit https://www.intersight.com and create a new account. You can then follow the instructions for your Nexus Dashboard release.

Nexus Hyperfabric

Nexus Hyperfabric provides cloud-managed data center networking for deploying and operating Nexus-based fabrics.

After you are added to a Nexus Hyperfabric organization, log in to that organization to be provisioned in the tenant. Select Administration > Organization settings, and then select Enable data sharing.

Identity

Identity is an AI-powered solution that integrates with your identity infrastructure and SOC tools to detect, prioritize, and help remediate identity vulnerabilities and threats.

  • Ensure you identify an admin user with one of these roles:

    • Tenant Full Admin: Can add, edit, test, or remove Identity integrations

    • Tenant Read-Only Admin: Can view Identity data but cannot configure integrations or take any other actions

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      The Cisco Cloud Control Integration Admin role does not currently grant integration-management permissions within Identity.

  • At least one connected product: Identity requires your org to have at least one product (for example, Secure Access, Meraki, Splunk, or more) already connected in Cisco Cloud Control.

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To determine the Identity version you are currently using, open a support case with the Cisco Technical Assistance Center (TAC).

For information about configuring, integrating, and using Identity, visit Cisco Identity in Cisco Cloud Control.

Splunk

The Splunk integration with Cisco Cloud Control provides single sign-on, cross-launch between platforms, access to Splunk data and skills in AI Canvas, and Splunk AI Assistant capabilities through the Cisco Unified AI Assistant.

Prerequisites

  • Splunk Cloud Platform 10.5 is needed to integrate with Cisco Cloud Control. If you are not on 10.5, you should receive an email before your next scheduled upgrade, and you can request to be upgraded to 10.5.

  • Only Splunk Cloud Platform US Commercial stacks hosted in AWS are eligible for this experience.

  • Identify a Splunk Cloud Platform admin who can complete the onboarding prompts and accept the terms to integrate Splunk software with Cisco Cloud Control.

  • Confirm the email address you will use across Cisco products and make sure it can receive email verification and Cisco approval messages.

  • Identify any PCI, HIPAA, or other compliance requirements that require reviewing the applicable Cisco terms.

  • If your Splunk environment is in the AWS US East region, identify any regional data requirements before connecting it to Cisco Cloud Control in the US West region.

Connect Splunk Cloud Platform with Cisco Cloud Control

  1. As the Splunk Cloud Platform admin, sign into Splunk Cloud Platform using the normal customer login path.

    splunk-login.jpg

  2. If you meet the prerequisites, you must complete an email verification flow. This flow establishes which email address you will use to access Cisco Cloud Control. That address is typically your business email address and, in most cases, also the email address you use to log in to other Cisco products you can access.
    A confirmation code is sent to this address.

  3. Enter the confirmation code, then select Next.

    After email verification, Splunk checks whether your organization has completed the required steps with your Account Team to request a Cisco Cloud Control demo and review the remaining onboarding requirements for access:

    • If your organization has already applied through another Cisco product, such as Meraki or ThousandEyes, skip ahead to Step 5.

    • If your organization has not applied, Splunk Cloud Platform displays a banner prompting you to sign up for Cisco Cloud Control. Proceed to Step 4.

  4. In the sign-up banner at the top of the screen, select Get Started to be redirected to cloud.cisco.com, where you can sign up your organization for Cisco Cloud Control access.

    splunk-get-started.jpg

  5. Complete the demo request form for your organization.
    This prompts your Cisco account team to contact you about setting up Cisco Cloud Control for your organization.
    While your request is processed, you can continue using Splunk software as usual. Nothing changes in your Splunk Cloud Platform experience, and you will be kept informed of your organization’s status by email.

ThousandEyes

ThousandEyes provides digital experience monitoring and visibility across applications, networks, and internet paths.

Ensure to identify an admin user that has Organization Admin level access in ThousandEyes.

Intersight

Cisco Intersight provides centralized visibility, automation, and lifecycle management for Cisco compute infrastructure across data centers and edge locations.

The steps required to give users access to Cisco Cloud Control depend on how they sign in to Intersight.

Sign-in method Required action

SAML SSO

  1. From the Intersight dashboard, select Settings > Authentication > Cisco ID.

  2. Configure your IdP, enabling SAML SSO user access to Cisco Cloud Control.
    For more information, refer to Intersight and Cisco Cloud Control.

Local account

No additional configuration is required. Onboard directly from cloud.cisco.com.

Use supported browsers

Cisco Cloud Control supports these browsers:

  • Google Chrome

  • Microsoft Edge

  • Mozilla Firefox

  • Apple Safari

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If you encounter issues when cross-launching Intersight, Meraki, or ThousandEyes from Firefox, use a private window.

Onboard to Cisco Cloud Control and associate your products

Before you complete these steps, ensure that at least one common admin user with the same email address is configured across all products. This user can log in to Cisco Cloud Control and complete day 0 tenant linking and onboarding.

  1. Enter your email address and select Continue.

    enter-email-address.jpg

    On subsequent logins, you can log into Cisco Cloud Control using a different product than the one you selected initially:

    1. In the Welcome back dialog box, select More options.

    2. Select a product, then select Sign in.

  2. Associate your products with Cisco Cloud Control.

    1. Select your product name.

      sign-in.jpg

    2. Enter your password and then select Next.

      enter-your-password.jpg

  3. Review the terms and conditions for using Cisco Cloud Control, then select Accept.

    accept-terms-and-conditions.jpg

  4. You are prompted to link tenants. Select Continue.

    connect-cisco-products.jpg

  5. Create a tenant group to manage your data, users, and resources across multiple products.
    Cisco Cloud Control displays the tenants associated with the product you authenticated through.

    group-tenants.jpg

    1. Enter a name for the tenant group you are creating.

    2. Select Add tenants to specify the tenants you want to group.
      You must select at least two tenants.

      add-tenants.jpg

      You can select multiple tenants for these products:

      • Meraki

      • Intersight

      • Nexus Hyperfabric

      • Collaboration Control Hub

    3. Click Add.

    4. If you are adding a tenant from a product you are not currently logged into, select Sign in to sign in to that product.

      tenant-signin.jpg

    5. Check the check box to accept the tenant settings you entered.

    6. Select Next.

  6. If you want to create another tenant group, select New tenant group.
    Otherwise, select Continue to open Cisco Cloud Control’s Home page.

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After onboarding, only users with admin privileges for a product (such as Meraki) can access the Tenants page in the Admin Console to configure a Cisco Cloud Control tenant linked to that product.

Integrate Catalyst Center

Before you begin

  • Confirm that your Catalyst Center deployment is running one of these versions:

    • 2.3.7.11

    • 3.1.6 or later

  • Have your deployment’s IP address or FQDN, as well as its member ID.
    To view your member ID:

    • Log in to Catalyst Center.

    • Select the help icon (?) > About.

  • Ensure you have the permissions necessary to complete the Catalyst Center portion of this procedure.

    1. Select app-launcher.jpg and choose Admin Console.

      By default, Users is displayed.

    2. Select Integrations, then select Create Integration.

    3. From the drop-down list, select Catalyst Center. Then select Connect.

    4. Confirm that you meet the listed prerequisites, then select Connect again.

    5. In Create linked account, enter the email address, name, and password for the Catalyst Center user you want to link with Cisco Cloud Control. Then select Next.

      note.svg

      If you have already linked a Catalyst Center user with Cisco Cloud Control, you will not see this screen. Proceed to the next step.

    6. Enter this information for your Catalyst Center deployment, then select Add Catalyst Center:

      • Display label

      • IP address or FQDN

      • Member ID

    7. Activate Catalyst Center’s integration with Cisco Cloud Control:

      1. Select Log in to Catalyst Center.

      2. In Catalyst Center, enter the appropriate login credentials. Then select Next.

      3. From the main menu, select System > Settings > External Services > Cisco Catalyst Cloud.

      4. In Applications, ensure that the Cisco Cloud Control and Meraki tile is displayed.

      5. Select Activate.

    8. Confirm that Catalyst Center has been integrated with Cisco Cloud Control:

      1. Return to Cisco Cloud Control’s Log in to Catalyst Center screen and select Refresh page.
        The screen updates, indicating that Catalyst Center is now connected to Cisco Cloud Control.

      2. Select Close.

      3. In Integrations, confirm that the Catalyst Center integration you just completed is displayed with a status of Activated.

    9. Set up access to Cisco Cloud Control:

      1. After activating the integration, Cisco Cloud Control sends an email to the Catalyst Center user. In this email, right-click Confirm email address and open this link.

      2. In the page that opens, select here to open the Meraki login page.

      3. Enter the Catalyst Center user’s email address, then select Next.

      4. Enter this user’s password, then select Sign in.
        Cisco Cloud Control sends the Catalyst Center user a verification code.

      5. Enter this verification code, then select Verify.
        The Meraki Dashboard opens within Cisco Cloud Control.

      6. In Cisco Cloud Control’s top navigation bar, select app-launcher.jpg to open the Main menu.

      7. Under Products, confirm that Meraki is listed.

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        • After a new Meraki account is created, Catalyst Center takes approximately 5 minutes to become accessible from Cisco Cloud Control.

        • Cisco Cloud Control does not support SAML for Catalyst Center users.

        • Catalyst Center users with the Tenant Read-only Admin or Member role cannot access Admin Console > Integrations.

Connect Nexus Dashboard with Intersight

Complete this procedure to connect a Nexus Dashboard instance running version 3.2.x or 4.1.x to Cisco Cloud Control via Intersight and enable the sharing of its data.

+

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Before you proceed, confirm that at least one Intersight tenant is configured in Cisco Cloud Control, and that you have the permissions necessary to claim a target device.

  1. In Nexus Dashboard’s main navigation menu, select Admin > Nexus Dashboard management > Intersight.

  2. Note the device ID and claim code that’s listed for your instance.

  3. In Cisco Cloud Control, launch Nexus Dashboard.

  4. From the left navigation, select Clusters.

  5. Select Add Cluster.
    You’ll use the wizard that opens to connect your Nexus Dashboard instance to Cisco Cloud Control via Intersight.

  6. Select Continue.

  7. Enter the device ID and claim code for your instance, then select Continue.
    By default, the Nexus Dashboard instance is claimed by the Cisco Cloud Control tenant you used to launch the Nexus Dashboard UI.
    Your instance is now listed in Nexus Dashboard’s Clusters page.

Get oriented in Cisco Cloud Control

Cisco Cloud Control home page

The Cisco Cloud Control Home page is the main entry point for working across your Cisco environment. From here, you can review actions that need attention, use AI Assistant or AI Canvas to investigate, and open platform apps and integrated products.

c3-home-screen.jpg
Callout Action

1

Home page tabs: Switch between Assistant, Canvas, and Actions to ask questions, investigate issues in a shared workspace, and review issues that need attention. By default, Assistant is selected.

2

Tenant switcher: Navigate between different product tenants.

3

Main menu: Open products, platform apps, administration settings, and favorites that are not pinned to the top navigation bar.

From the Main menu, you can:

  • search for products and favorites

  • access administration settings

  • access platform apps such as inventory, topology, and workflows

  • access onboarded products that are not pinned to the top navigation bar

  • switch to one of the multiple tenants configured for a product (for example, switching to one of three available Meraki tenants)

  • access your favorites

4

Top navigation bar: Move between tenants, return to the Cisco Cloud Control Home page, open onboarded products and platform apps, and access common controls from one place.

  • The top navigation bar remains available as you move between Cisco Cloud Control and onboarded products, so you can move across products without losing context.

  • When a product is pinned to the top navigation bar and multiple tenants are available for this product, you can switch to one of its tenants by selecting the product. Then choose the tenant from the drop-down list.

5

Notifications, help, and user settings: Review notifications, open support and documentation resources, and manage your account and display preferences. + Outside the Home page, the top navigation bar also provides quick access to Canvas.

6

Review actions: Quickly see what needs your attention and select Review actions to investigate issues.

7

AI Assistant: Ask questions in natural language and get quick answers about your Cisco Cloud Control environment.

Access onboarded products and platform services

Use the top navigation bar and Main menu to open onboarded products, platform services, apps, and favorites. Pin the products and apps you use most often so they appear in the top navigation bar for quicker access.

c3-app-launcher-screen.jpg

  1. Open the Main menu app-launcher.jpg.

  2. Search for the item or browse the available sections.

  3. Select the item that you want to open.

Platform Services overview

From Platform Services, you can access these Cisco Cloud Control services:

  • Inventory — Provides a unified, AI-powered asset inventory. Inventory automatically syncs data from your Cisco products and shows device health and active issues in real time.

  • Topology — Displays your network sites and devices visually so you can see how assets relate to one another. Navigate between Topology, Inventory, and individual product views to investigate issues.

  • Workflows — Automates responses and task management for each tenant. Workflows integrate with AI Canvas, so you can discover, configure, and run them from within an investigation.

  • Identity — Centralizes identity data from sources such as Okta, Cisco ISE, and Microsoft Active Directory so you can assess identity posture and risk across your environment.

  • Licensing — Consolidates license usage and details for your Cisco products, including subscription status, consumption, and expiration.

  • Admin Console — Manages user access, authentication, and tenant administration. Use role-based access control (RBAC) to govern permissions across integrated Cisco products.

Pin or unpin products and apps

Pin products and apps that you use often so they appear in the top navigation bar.

  1. Open the Main menu app-launcher.jpg.

  2. Select the pin next to the product or app to add it to or remove it from the navigation bar.

Manage favorites

Use favorites to save frequently used pages or resources so you can open them quickly from the Main menu. Favorites are shared across Cisco Cloud Control and supported onboarded products.

You can add a favorite for a custom URL or a Cisco Cloud Control menu item. For example, you can add a URL that opens a specific page in an onboarded product, or add a Cisco Cloud Control menu item such as Integrations from Admin Console.

Open the Main menu app-launcher.jpg to add, edit, remove, or reorder favorites.

To add a custom link:

  1. In the Favorites pane, select Add new favorite.

  2. Enter a Name and URL.

  3. Select Save.

To add a Cisco Cloud Control menu item:

  1. Hover over the item that you want to add.

  2. Select the Add to favorites icon.

To edit, remove, or reorder a favorite:

Select c3-edit-icon.jpg to enter edit mode.

  1. To edit a favorite, select c3-edit-icon.jpg for the favorite you want to update, then update the name or URL.

  2. To remove a favorite, select c3-delete-icon.jpg for the favorite that you want to remove.

  3. To reorder favorites, drag and drop the favorite to a new position.

AI Assistant

AI Assistant is the natural language entry point in Cisco Cloud Control. Use AI Assistant to ask questions, get context, and start investigations from the Home page.

The Assistant tab lets you create a new conversation thread and view or manage your conversation history.

Start using AI Assistant

To access AI Assistant, use one of these options:

  • On the Cisco Cloud Control Home page, select the Assistant tab.

  • Outside the Cisco Cloud Control Home page, select Assistant.

To start working in AI Assistant:

  1. Enter your question in the prompt field, or select a prompt from the available options.

  2. To collaborate with others in a shared workspace at any time during the conversation, click Create canvas.

    When a conversation is associated with a canvas, the c3-canvas-icon.jpg icon appears next to it.

For more information about AI Assistant prompts, display modes, and supported workflows, refer to Cisco Cloud Control AI Canvas.

AI Canvas

Use AI Canvas to investigate issues in more depth and collaborate with others in a shared workspace. AI Canvas is designed for longer investigations that need more context, a visual workspace, and a way for teams and AI agents to continue working over time.

AI Canvas is built for collaboration. You can share a canvas, invite collaborators, and continue working in the same shared space. If you open AI Canvas from an existing conversation or from an action, the related context is preserved so you can continue the investigation without starting over.

Start using AI Canvas

You can access AI Canvas in several ways:

  • On the Cisco Cloud Control Home page, click the Canvas tab.

  • In the Assistant tab, create a canvas for an existing conversation.

  • In the Actions tab, click Collaborate in Canvas to continue working on an issue in a shared workspace.

  • Outside the Cisco Cloud Control Home page, click Canvas to open the Canvas home page.

To start working in AI Canvas:

  1. From the AI Canvas home page, select a prompt category, create a workspace from a board library, or click Create canvas.

  2. Select the conversation mode.

    • Default answers right away.

    • Reasoning is intended for more complex queries.

  3. Enter your question in the prompt field, or type / in the chat input to open the prompt library. You can also upload files to a knowledge base. Knowledge base content is shared with users who have access to the same environment and is not limited to a single user.

  4. Attach an image to provide additional context with your prompt.

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If a canvas is already associated with the conversation or action, Cisco Cloud Control continues using that canvas instead of creating a new one.

For more information about AI Canvas and writing effective prompts, refer to Cisco Cloud Control AI Canvas.

Connect Splunk Cloud Platform with AI Canvas

To connect Splunk Cloud Platform with AI Canvas, complete the steps described in Integrating Splunk Cloud Platform with AI Canvas.

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Although Splunk has been integrated with Cisco Cloud Control, only Splunk Cloud Platform data is currently shared with and available in AI Canvas.

Actions

Use the Actions tab to review issues that need attention across your Cisco Cloud Control environment. Actions help you focus on prioritized operational tasks from one place instead of reviewing alerts across individual products.

Notifications are grouped into a single action when they:

  • Are related in timeframe

  • Occur on devices within the same network topology, and are high or critical in severity

  • Are repeatedly generated by the same device

You can review the action summary to understand what happened, see the related alerts that led to the incident, identify what is affected, and determine the recommended next steps. You can also review the related alerts and when they occurred, along with the activity timeline that shows how the action was handled, such as assignment and resolution.

Review actions

  1. On the Cisco Cloud Control Home page, click the Actions tab.
    This displays a list of actions that require attention.

  2. Use the available filters to narrow the list by severity or assignee.

  3. Use Sort by to sort actions by severity or time.

  4. Click an action to open its details.

  5. Review the summary, related alerts, timeline, and recommended next steps.

  6. Assign the action to yourself or another user in the tenant, as needed.

  7. To investigate further, continue the conversation in Assistant.

  8. To collaborate with others in your team for a shared investigation, click Collaborate in Canvas to create a shared Canvas workspace. When you open Canvas from an action, the related context is preserved so you can continue without starting over.

  9. When the action is resolved, click Resolve. To dismiss an action, dismiss it and provide your reason or feedback.

    Open, resolved, and dismissed actions appear in their respective tabs.

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Cisco Cloud Control removes notifications after 90 days. It also removes resolved or dismissed actions older than 90 days. This data is not removed from the source product. To view historical data beyond this time period, go to the product directly.

Notifications

Use notifications to stay informed about important activity across Cisco Cloud Control. Similar notifications (alerts, recommendations, and activities) are grouped together to make them easier to review. You can open a notification for more details, snooze it, or clear it. Some notifications can lead directly to an item in the Actions tab for further review.

Notifications can include the following types of information:

  • Alert requires attention and has an assigned severity.

  • Recommendation provides guidance based on configuration or behavior.

  • Approval requires you to review and approve a request or task.

  • Activity keeps you informed about a task, process, or change.

  • Announcement communicates important updates, such as new features, maintenance windows, policy updates, or deprecations.

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Notifications are not available to users with the Integration Admin role.

Review notifications

  1. Click c3-notifications-icon.jpg to open the Notifications panel.

  2. Review the list of notifications. Similar alerts are grouped together when they share the same severity and product and occur close together in time.

  3. Click a notification to view more details.

    note.svg

    Only notifications that are associated with an action open the related item in the Actions tab. Some notifications are informational only and do not open an action detail view.

  4. To temporarily remove a notification from view, snooze it for the required time period.

  5. To remove a notification from your active feed, clear it.

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  • All notification actions are recorded in the audit log with the user, tenant, timestamp, and action details. Clearing a notification only removes it from the active feed. If the notification requires action, you must resolve the item in the Actions tab.

  • Cisco Cloud Control removes notifications after 90 days. It also removes resolved or dismissed actions older than 90 days. This data is not removed from the source product. To view historical data beyond this time period, go to the product directly.

Help menu

Use Cisco Cloud Control’s Help menu to access product support and documentation or submit product enhancement suggestions. To open this menu, select help-icon.jpg.

help-menu.jpg

TAC support

Use the TAC Support submenu to open a support case and provide supporting information for it.

Open support case

Select this option to open a support case with the Cisco Technical Assistance Center (TAC) directly from Cisco Cloud Control.

Before you begin, disable your browser’s pop-up blocker.

  1. Select help-icon.jpg > TAC Support > Open Support Case.

  2. Enter the case title and description.

  3. Specify whether you want to automatically include the product pages you have visited in the case description.

  4. Select Submit.

Record screen

Select this option to record your screen when you need to capture details for troubleshooting or support.

Before you begin, confirm that audio and video recording is enabled for your browser.

  1. Select help-icon.jpg > TAC Support > Record Screen.

  2. Cisco In-Product Support opens, indicating that you can:

    • Narrate the issue while recording video. If prompted, enable access to your microphone.

    • Take a screenshot of the page you are viewing by double-clicking.

  3. Select Ok to continue.

  4. Specify whether you want to record a specific browser tab, a window, or your entire screen, and then select Share.

  5. Complete the steps required to recreate your issue.

  6. When you are done, select Stop sharing.
    Upload to Case opens, indicating that your screen recording was created.

  7. Select Upload to add the recording to a case.

Upload file

Select this option to upload files that can help with troubleshooting or support.

  1. Select help-icon.jpg > TAC Support > Upload File.

  2. Select Choose File and pick the file you want to upload.

  3. Specify whether to associate this file with an existing or new case:

    • If you select Existing Case, enter case number.

    • If you select Open New Case, ensure that your browser’s pop-up blocker is disabled.

  4. Select Upload.

Cloud Control help

Select this option to open the Cisco Cloud Control collection page, where you can access all available documentation.

To open the collection page, select help-icon.jpg > Cloud Control Help.

Submit feature ask

Select this option to suggest product enhancements for Cisco Cloud Control.

To open the Cisco Cloud Control Ideas Portal, select help-icon.jpg > Submit Feature Ask.

Reliability and disaster recovery FAQs

This section provides information about reliability in Cisco Cloud Control, along with its disaster recovery objectives.

What is the uptime guarantee as a percent of total available service time?
99.9%

What is the Recovery Time Objective (RTO) in hours?
36 hours

What is the Recovery Point Objective (RPO) in hours?
24 hours

Can your service meet its SLA if the primary hosting region is completely down?
Yes, if multiple regions are available within the customer’s country. This currently includes the US, EU, Australia, Japan, and India.

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