Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
| Series | Cisco Hosted Collaboration Solution for Contact Center |
|---|---|
| Overview | Product Overview |
| Product Type | Call Control |
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This product is supported by Cisco, but is no longer being sold.
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| Status |
Not Orderable
EOL Details
|
|---|---|
| Release Date | 11-JAN-2019 |
| End-of-Sale Date | 23-APR-2021 |
| End-of-Support Date | 30-APR-2024 |
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Key Information
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Document Categories
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Data Sheets and Product Information
Data Sheets
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- Cisco Contact Center Enterprise 12.6 Data Sheet
- Cisco Contact Center Enterprise 11.6 Product Line Data sheet
- Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet
- Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet
- Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet
- Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet
- Cisco Collaboration Flex Plan Contact Center Data Sheet
End-of-Life and End-of-Sale Notices
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- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted
English
Security Notices
Security Advisories, Responses and Notices
- Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability
- Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
- GNU glibc gethostbyname Function Buffer Overflow Vulnerability
Release and Compatibility
Compatibility Information
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Release Notes
- Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Reference
Documentation Roadmaps
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- Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Licensing Information
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Technical References
- Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) (PDF - 2 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Design
Design Guides
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- Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Install and Upgrade
Install and Upgrade Guides
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- Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) (PDF - 1 MB)
- Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Configuration
Configuration Guides
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- Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Feature Guides
- Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Maintain and Operate
End-User Guides
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- User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) (PDF - 1 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Maintain and Operate Guides
- Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) (PDF - 3 MB)
- Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) (PDF - 1000 KB)
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
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