This document describes the various locations of the documentation that you can use in order to configure and troubleshoot PBX IP Media Gateway (PIMG) and T1 IP Media Gateway (TIMG) issues when you attempt to integrate a PBX for use with Cisco Unity Connection or Cisco Unity for Voicemail.
The PIMG and TIMG are devices that are made by Dialogic® in order to enable the integration of a PBX for use with Cisco Unity Connection or Cisco Unity for Voicemail.
There is a large amount of documentation located on Cisco.com, but it is often difficult to locate the documentation that is helpful. This document provides links to the most useful documentation for attempts to configure and troubleshoot PIMG and TIMG issues.
PIMG and TIMG Documentation
This table provides links to the standard configuration guides that are used in order to configure the PIMG or TIMG based on the type of PBX that is used:
This section provides links to the documentation that is helpful with attempts to troubleshoot PIMG and TIMG issues.
In order to obtain information about the standard traces that you should enable for PIMG and TIMG troubleshooting purposes and how to gather those traces, refer to the PIMG Integration With Traces Cisco document.
Troubleshoot Common PIMG and TIMG Issues
This section provides links to some of the most common issues that are encountered and documented in troubleshooting cases.
Most of the firmware that is used in order to update the PIMG or TIMG can be found on Cisco.com; however, a special release might be recommended at times, which is located on the Dialogic® website.
Here are the links to both of the firmware download locations: