Field Notice: FN74033 - Cisco DNA Center: In Specific Releases, SWIM Will No Longer Download Software Images from Cisco After April 26, 2024 - Software Upgrade Recommended

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Updated:August 10, 2023

Document ID:FN74033

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Affected Software Product	Affected Release	Affected Release Number	Comments
DNA Center Software	1	1.0, 1.0.3, 1.1, 1.2, 1.2.12, 1.2.12.1, 1.2.12.2, 1.3, 1.3.0.3, 1.3.0.4, 1.3.0.5, 1.3.0.6, 1.3.0.7, 1.3.1.0, 1.3.1.2, 1.3.1.3, 1.3.1.4, 1.3.1.5, 1.3.1.6, 1.3.1.7, 1.3.2.0, 1.3.2.1, 1.3.3.0, 1.3.3.1, 1.3.3.3, 1.3.3.4, 1.3.3.5, 1.3.3.6, 1.3.3.7, 1.3.3.8, 1.3.3.9, 1.4.0.0
DNA Center Software	2	2.1.1.0, 2.1.1.3, 2.1.2.0, 2.1.2.3, 2.1.2.4, 2.1.2.5, 2.1.2.6, 2.1.2.7, 2.1.2.8, 2.2.1.0, 2.2.2.0, 2.2.2.1, 2.2.2.3, 2.2.2.4, 2.2.2.5, 2.2.2.6, 2.2.2.7, 2.2.2.8, 2.2.2.9, 2.2.3.0, 2.2.3.3, 2.2.3.4, 2.2.3.5

Defect Information

Defect ID	Headline
CSCwf87782	Cisco.com communication from DNAC should use ASD4.0 instead ASD3.0 Service API.

Problem Description

The software image management (SWIM) feature in affected releases of Cisco DNA Center will no longer download software images and image metadata from Cisco.com after April 26, 2024. Existing images in the Cisco DNA Center Image Repository can still be pushed to devices, and new images can still be added to the repository through the manual import method. However, after April 26, 2024, affected versions of Cisco DNA Center will fail to establish a connection to Cisco.com and image metadata download will be disabled.

Background

Cisco DNA Center SWIM uses the Cisco Automatic Software Distribution (ASD) service to access metadata and download software images for devices. Access to the ASD service is required for downloading image metadata, which enables image download from Cisco.com to the Image Repository. The ASD service operates through a public-facing, version-controlled API. Affected releases of Cisco DNA Center software only support ASD API Version 3 (v3), which has reached End of Life (EoL) and has been replaced by ASD API Version 4 (v4). Cisco DNA Center releases 2.2.3.6 and later support ASD API v4.

Because ASD API v3 is no longer supported, affected releases of Cisco DNA Center may experience problems connecting to Cisco.com for SWIM image download. After April 26, 2024, ASD API v3 access will be discontinued and Cisco DNA Center connections to ASD API v3 will cease to work.

Problem Symptom

On the Cisco DNA Center Design > Image Repository page, image download and image metadata download from Cisco.com will not work. Previously downloaded images and manually imported images will remain unchanged in the Image Repository, but Cisco DNA Center will not automatically download new images. The show tasks window will show an error for each attempt to contact Cisco.com to download images.

Workaround/Solution

Cisco recommends upgrading to a recent Cisco DNA Center Software Suggested Release that supports ASD API v4. Cisco DNA Center releases 2.2.3.6 and later support ASD API v4 and thus support API-compatible SWIM connections to Cisco.com. For assistance selecting a Suggested Release, consult the Cisco DNA Center Compatibility Matrix.

If a software upgrade is not possible before April 26, 2024, a workaround option is to download images from Cisco.com using a local computer and then import the images into the Cisco DNA Center Image Repository using the manual import process. For more information on the manual import process, see the Import a Software Image section of the Cisco DNA Center User Guide.

How to Identify Affected Products

To find the current software release through the Cisco DNA Center GUI, do the following steps:

Log on to Cisco DNA Center.
In the Cisco DNA Center GUI, click the Help icon and choose About.

The product version number will appear in the window under Cisco DNA Center, as in the following example:

Revision History

Version	Description	Section	Date
1.0	Initial Release	—	2023-AUG-10

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Open a service request on Cisco.com
By email or telephone

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