Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains"

Introduction

This document describes the issue of an administrator, who is unable to authorize a Facebook feed created on the SocialMiner administration webpage.

The Error: "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings"

Problem: Unable to Authorize New Facebook Feed

When a new Facebook feed is created, you need to authorize it with the original fan page.

Procedure:

1. Create a new FB feed, try to authorize it. The pop up opens with the error shown in the image.
2. Unable to save this and authorize the feed.

While this new feed is authorized, you receive the error shown in this image :

Root Cause

Facebook has recently introduced a change in the Redirect URI validator as it enabled Strict checking of the Redirect URI, i.e Strict = True is turned ON by default and enforced (cannot be disabled).

https://developers.facebook.com/blog/post/2017/12/18/strict-uri-matching/

Workaround

Currently there is no workaround available as SocialMiner Facebook Feed integration is no longer supported by Cisco.

The feature is being deprecated by August 1st, 2018.

Please refer to the official Field Notice on Cisco.com for more information around this.

This is tracked using Cisco bug ID - CSCvi57839  - SocialMiner: Unable to perform  new Facebook Fan Page authorization with Error: Can't Load URL