This document describes ShowTech, which is a CLI tool that collects the troubleshooting information/logs for Cisco Prime Collaboration Provisioning Manager required by Cisco Technical Assistance Center (TAC) in a single compressed archive file. This tool is available in Provisioning Manager Version 2.0 and later.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Provisioning Manager
Cisco Prime Collaboration Provisioning
The information in this document is based on these software and hardware versions:
Cisco Prime Collaboration Provisioning Version 10.5
WinSCP Version 5.5
Note: This document also applies for Cisco Unified Provisioning Manager Version 9.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Enable DETAIL logging:
Log into the Cisco Prime Collaboration Provisioning with Secure Shell (SSH) with the root credentials.
Enter this command in order to go to the script directory: