Cisco Customer Collaboration Platform (CCP) (formerly SocialMiner)
| Status | Available |
|---|---|
| Series Release Date | 29-OCT-2010 |
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The SocialMiner stand-alone product is no longer supported by Cisco. Starting with release 12.5, Cisco Cusomer Collaboration Platform (CCP) will be available as a feature of Unified Contact Center Express. Retired Releases:
- Cisco SocialMiner 11.6(2) - Cisco SocialMiner 12.0(1) |
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- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Recent Security Notices
- 04-Jun-2025
- 04-Jun-2025
- 21-May-2025
Document Categories
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Data Sheets and Product Information
- Cisco SocialMiner 11.6 Data Sheet
- Cisco SocialMiner 11.5 Data Sheet
- Cisco SocialMiner 11.0 Data Sheet
Data Sheets
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English
End-of-Life and End-of-Sale Notices
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Security Notices
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Cisco SocialMiner 8.5(5)
- Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended
- Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
- Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices
Field Notices
- Cisco Customer Collaboration Platform Information Disclosure Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
- Cisco SocialMiner Cross-Site Scripting Vulnerability
- Cisco SocialMiner Notification System Denial of Service Vulnerability
- Cisco SocialMiner XML External Entity Injection Vulnerability
- Cisco SocialMiner Cross-Site Scripting Vulnerability
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(2)
Release Notes
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Reference
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 10.6(1)
Documentation Roadmaps
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Design
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Cisco SocialMiner 12.0(1)
Design Guides
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Install and Upgrade
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(2)
Install and Upgrade Guides
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Configuration
- Configure CCP (Formerly SocialMiner) with Active Directory
- Understand ECDSA certificates in an UCCX Solution
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
Configuration Examples and TechNotes
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Cisco SocialMiner 12.0(1)
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Cisco SocialMiner 11.6(2)
Configuration Guides
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Maintain and Operate
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Cisco SocialMiner 11.6(2)
End-User Guides
- Search on CCP (Formerly SocialMiner) with the Date Filters
Maintain and Operate TechNotes
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Troubleshooting
- Download Logs from VOS Servers in a CCE Solution
- Troubleshoot SocialMiner Agent Request (Call back) Feature With UCCE
- UCCX & SocialMiner: Bubble Chat and Post Chat Rating Log Analysis
- Unable to Authorize New Facebook Feed with Error: "Can't Load URL: The domain of this URL isn't included in the app's domains"
- Facebook Graph API changes (Spring 2018) and its Implications on Cisco SocialMiner
- Integrate UCCX with SocialMiner for Agent Email - Exchange Best Practices
- Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features
- SHA-256 Support for UCCX
Troubleshooting TechNotes
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