Cisco MediaSense

Data Sheets and Product Information

Data Sheets

• Cisco MediaSense Version 11.0 Data Sheet 11-Feb-2016
• Cisco MediaSense Release 9.1 Data Sheet 11-Aug-2014
• Cisco MediaSense Release 8.5(4) Data Sheet 11-Aug-2014
• Cisco MediaSense Release 10.0 Data Sheet 10-Aug-2014
• Cisco MediaSense Release 9.0 Data Sheet 10-Aug-2014
• Cisco MediaSense Version 10.5 Data Sheet 11-Apr-2014

End-of-Life and End-of-Sale Notices

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco MediaSense 10.x 05-Apr-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco MediaSense 11.x 05-May-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco MediaSense Release 9.x 30-Jun-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco MediaSense Release 8.5 22-Jan-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco MediaSense 10.x 05-Apr-2017
  • Annonce d’arrêt de commercialisation et de fin de vie de Logiciel Cisco MediaSense version 9.x 30-Jun-2015
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco MediaSense 11.x 05-May-2017

Security Notices

Field Notices

• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017

Security Advisories, Responses and Notices

• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
• Cisco MediaSense Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco MediaSense oraservice Cross-Site Scripting Vulnerability 03-Oct-2015
• Multiple Cisco MediaSense oraadmin Cross-Site Scripting Vulnerabilities 03-Oct-2015
• Cisco MediaSense Sensitive Data in Query String/Cookie Vulnerability 03-Oct-2015

Release and Compatibility

Compatibility Information

• Cisco MediaSense Compatibility Matrix 01-Sep-2017

Release Notes

• Cisco MediaSense Release 11.5(1)

  • MediaSense Release Notes, Release 11.5(1)SU02 29-Jun-2018
  • MediaSense Release Notes, Release 11.5(1)SU01 02-Jun-2017
  • MediaSense Release Notes, Release 11.5(1) 18-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • MediaSense Release Notes, Release 11.0(1)_SU1 04-Dec-2015
  • MediaSense Release Notes, Release 11.0(1) 02-Jul-2015

• Cisco MediaSense Release 10.5(1)

  • MediaSense Release Notes, Release 10.5(1) 29-Sep-2017
  • MediaSense Release Notes, Release 10.5(1)_SU2 04-Dec-2015
  • MediaSense Release Notes, Release 10.5(1)_SU1 27-Oct-2014

• Cisco MediaSense Release 10.0(1)

  • MediaSense Release Notes, Release 10.0(1) 29-Sep-2017

• Cisco MediaSense Release 8.5(3)

  • Release Notes for Cisco MediaSense, Release 8.5(3) 08-Oct-2011 (PDF - 239 KB)

• Cisco MediaSense Release 8.5(2)

  • Release Notes for Cisco MediaSense, Release 8.5(2) 29-Apr-2011 (PDF - 234 KB)

• Cisco MediaSense Release 8.5(1)

  • Release Notes for Cisco MediaSense, Release 8.5(1) 10-Dec-2010 (PDF - 170 KB)

• Contact Center Solution Release Notes (from 11.0 forward)

  • Release Notes for Cisco Packaged Contact Center Enterprise Solutions 04-Feb-2015
  • Release Notes for Cisco Unified Contact Center Enterprise Solutions 26-Jan-2015
  • Release Notes for Cisco Unified Contact Center Express Solutions 26-Aug-2014

Reference

Documentation Roadmaps

• Cisco MediaSense Release 11.5(1)

  • Cisco MediaSense Documentation Guide, Release 11.5(1) 18-Aug-2016

• Cisco MediaSense Release 10.5(1)

  • Cisco MediaSense Documentation Guide, Release 10.5(1)_SU1 10-Nov-2014
  • Cisco MediaSense Documentation Guide, Release 10.5(1) 10-Nov-2014

• Cisco MediaSense Release 11.0(1)

  • Cisco MediaSense Documentation Guide, Release 11.0(1) 17-Jun-2015

• Cisco MediaSense Release 9.0(1)

  • Documentation Guide for Cisco MediaSense, Release 9.0(1)

Licensing Information

• Cisco MediaSense Release 10.0(1)

  • Open_Source_Software_Used_in_Cisco_MediaSense_Release_10 07-May-2014 (PDF - 1 MB)

• Cisco MediaSense Release 8.5(3)

  • Open Source Used in Cisco MediaSense, Release 8.5(3) 08-Oct-2011 (PDF - 3 MB)

• Cisco MediaSense Release 8.5(2)

  • Open Source Used In Cisco MediaSense, Release 8.5(2) 21-Apr-2011 (PDF - 470 KB)

• Cisco MediaSense Release 8.5(1)

  • Open Source Used In Cisco MediaSense, Release 8.5 09-Dec-2010 (PDF - 601 KB)

• Cisco MediaSense Release 11.5(1)

  • Open_Source_Software_Used_in_Cisco_MediaSense_11_5_1 19-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • Open_Source_Software_Used_in_Cisco_MediaSense_11_0_1 05-Jul-2015

• Cisco MediaSense Release 10.5(1)

  • Open_Source_Software_Used_in_Cisco_MediaSense_10_5_1 26-Jun-2014

Design

Design Guides

• Cisco MediaSense Release 11.5(1)

  • Cisco MediaSense Design Guide, Release 11.5(1) 24-Nov-2017

• Cisco MediaSense Release 11.0(1)

  • Cisco MediaSense Design Guide, Release 11.0(1) 24-Nov-2017

• Cisco MediaSense Release 10.5(1)

  • Cisco MediaSense Design Guide, Release 10.5 24-Nov-2017
  • Cisco MediaSense Design Guide, Release 10.5(1)_SU1 27-Oct-2014

• Cisco MediaSense Release 10.0(1)

  • Cisco MediaSense Solution Reference Network Design Guide, Release 10.0(1) 29-Apr-2014

• Cisco MediaSense Release 8.5(3)

  • Solution Reference Network Design for Cisco MediaSense, Release 8.5(3) 10-Oct-2011 (PDF - 2 MB)

• Cisco MediaSense Release 8.5(2)

  • Solution Reference Network Design for Cisco MediaSense, Release 8.5(2) 30-Sep-2011 (PDF - 726 KB)

• Cisco MediaSense Release 8.5(1)

  • Solution Reference Network Design for Cisco MediaSense, Release 8.5(1) 09-Dec-2010 (PDF - 974 KB)

• Contact Center Solution Design Guides (from 11.5 forward)

  • Solution Design Guide for Cisco Packaged Contact Center Enterprise 11-Sep-2015
  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center 30-Aug-2017
  • Solution Design Guide for Cisco Unified Contact Center Enterprise 03-Feb-2015
  • Solution Design Guide for Cisco Unified Contact Center Express 26-Aug-2014

Install and Upgrade

Install and Upgrade Guides

• Cisco MediaSense Release 8.5(3)

  • Installation and Administration Guide for Cisco MediaSense, Release 8.5(3) 08-Oct-2011 (PDF - 3 MB)

• Cisco MediaSense Release 8.5(2)

  • Installation and Administration Guide for Cisco MediaSense, Release 8.5(2) 21-Apr-2011 (PDF - 2 MB)

• Cisco MediaSense Release 8.5(1)

  • Installation and Administration Guide for Cisco MediaSense, Release 8.5(1) 09-Dec-2010 (PDF - 2 MB)

• Virtualization for Cisco MediaSense

  • Virtualization for Cisco MediaSense

Configuration

Configuration Examples and TechNotes

• Troubleshoot Linux DNS for MediaSense and VOS Platforms 03-Apr-2018
• Configure Selective Based Workflow for Incoming Calls on Finesse 14-Sep-2017
• Configure Call Recording Using MediaSense 10-Sep-2015

Configuration Guides

• Cisco MediaSense Release 11.5(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1) 17-Mar-2017
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.5(1) 10-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.0(1) 25-Jan-2016
  • Port Utilization Guide for Cisco Unified Contact Center Express Solutions, Release 11.0(1) 27-Aug-2015

Programming Guides

• Cisco MediaSense Release 11.5(1)

  • Cisco MediaSense Developer Guide, Release 11.5(1) 18-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • Cisco MediaSense Developer Guide, Release 11.0(1) 17-Jun-2015

• Cisco MediaSense Release 10.5(1)

  • Cisco MediaSense Developer Guide, Release 10.5(1) 22-Jan-2015
  • Cisco MediaSense Developer Guide, Release 10.5(1)_SU1 27-Oct-2014

• Cisco MediaSense Release 10.0(1)

  • Cisco MediaSense Developer Guide, Release 10.0(1) 05-May-2014

• Cisco MediaSense Release 8.5(4)

  • Developer Guide for Cisco MediaSense, Release 8.5(4)

• Cisco MediaSense Release 8.5(3)

  • Developer Guide for Cisco MediaSense, Release 8.5(3)

• Cisco MediaSense Release 8.5(2)

  • Developer Guide for Cisco MediaSense, Release 8.5(2)

• Cisco MediaSense Release 8.5(1)

  • Developer Guide for Cisco MediaSense, Release 8.5(1)

Maintain and Operate

End-User Guides

• Cisco MediaSense Release 11.5(1)

  • Cisco MediaSense User Guide, Release 11.5(1) 10-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • Cisco MediaSense User Guide, Release 11.0(1) 02-Jul-2015

• Cisco MediaSense Release 10.5(1)

  • Cisco MediaSense User Guide, Release 10.5(1)_SU1 24-Nov-2017
  • Index 29-Jun-2015
  • Cisco MediaSense User Guide, Release 10.5(1) 22-Jan-2015

• Cisco MediaSense Release 10.0(1)

  • Cisco MediaSense User Guide, Release 10.0(1) 29-Apr-2014

Troubleshooting

Support FAQ

• FAQs for Cisco MediaSense 31-Aug-2017

Troubleshooting TechNotes

• Cisco MediaSense Release 11.5(1)

  • Problems with "Test SFTP" on MediaSense Archiving Configuration Page 10-Aug-2016

• Cisco MediaSense Release 11.0(1)

  • Problems with "Test SFTP" on MediaSense Archiving Configuration Page 10-Aug-2016

• Cisco MediaSense Release 10.5(1)

  • Problems with "Test SFTP" on MediaSense Archiving Configuration Page 10-Aug-2016
• Manage Recording Files on MediaSense Server With CLI 20-Jun-2018
• MediaSense Missing Recorded Media Troubleshooting Tips 26-Oct-2017
• Troubleshoot Media Forking from Cisco IP Phone to Media Sense 09-Feb-2016
• MediaSense Version 10.5(1)SU1 In-Line Player Browser Requirements 16-Mar-2015
• CUCM MediaSense Call Recording Error Troubleshooting 09-Dec-2014
• MediaSense Missing Audio or Call Information 14-Nov-2014
• 2vcpu_Deployment_Issue_on_UCSE-E_Server 13-Nov-2014