Cisco TelePresence SX Series

Data Sheets and Product Information

Data Sheets

• Cisco SX10 Quick Set Data Sheet 23-Apr-2019
• Cisco SX80 Codec Data Sheet 07-Mar-2019
• Cisco SX20 Quick Set Data Sheet 12-Mar-2018

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for the Cisco SX20 13-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco SX20 13-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco SX80 12-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco SX10 12-Jan-2021
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco SX10 03-Feb-2020
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco SX80 29-Oct-2019
• End-of-Sale and End-of-Life Announcement for the Cisco TelePresence SX20 Quick Set Promotional Bundle 12-Jun-2018
• End-of-Sale and End-of-Life Announcement for the Cisco TelePresence SX20 with 12X Camera 29-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco CTS SX80 Integrator Package with P40 camera 02-Nov-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco CTS SX80 Integrator Package with P40 camera 02-Nov-2017
• End-of-Sale and End-of-Life Announcement for the Cisco SX20 with P40 camera 02-Nov-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco SX20 with P40 camera 02-Nov-2017
• End-of-Sale and End-of-Life Announcement for the Cisco TelePresence Remote Control 5 02-Oct-2017
• Annonce d’arrêt de commercialisation et de fin de vie de Cisco TelePresence Remote Control 5 02-Oct-2017
• End-of-Sale and End-of-Life Announcement for the Cisco TelePresence Software Version TC7.x 01-Feb-2017

Security Notices

Field Notices

• Applicable to Multiple Models

  • Field Notice: FN - 70243 - Cisco TelePresence MX300 G2, MX200 G2 and Precision 40 Camera Lose Focus - Software Upgrade Recommended 10-Sep-2018

• Cisco TelePresence SX20 Quick Set

  • Field Notice: FN - 64217 - Cisco TelePresence SX20 Quick Set with Precision 12x Camera Cable - Replace on Failure 18-Jan-2019
  • Field Notice: FN - 63983 - TelePresence Touch 8-inch Control Devices Fail to Upgrade to TC7.3.2 - Software Upgrade Required 17-Jul-2015

Security Advisories, Responses and Notices

• Cisco TelePresence Collaboration Endpoint, TelePresence Codec, and RoomOS Software Path Traversal Vulnerability 03-May-2020
• Cisco TelePresence Collaboration Endpoint, TelePresence Codec, and RoomOS Software Privilege Escalation Vulnerability 02-May-2020
• Cisco TelePresence Collaboration Endpoint and RoomOS Software Denial of Service Vulnerabilities 02-May-2020
• Cisco TelePresence Collaboration Endpoint and RoomOS Audio Eavesdropping Vulnerability 02-May-2020
• Cisco TelePresence Collaboration Endpoint Software Arbitrary File Write Vulnerability 16-Oct-2019
• Cisco TelePresence Collaboration Endpoint Software Privilege Escalation Vulnerability 16-Oct-2019
• Cisco TelePresence Collaboration Endpoint Software Privilege Escalation Vulnerability 16-Oct-2019
• Cisco TelePresence Collaboration Endpoint Software Command Injection Vulnerability 16-Oct-2019
• Cisco TelePresence Collaboration Endpoint Software Arbitrary File Overwrite Vulnerabilities 16-Oct-2019
• Cisco TelePresence Endpoint Command Shell Injection Vulnerability 19-Jun-2019
• Cisco TelePresence Endpoint Denial of Service Vulnerability 07-Jun-2017
• Cisco TelePresence ICMP Denial of Service Vulnerability 03-May-2017
• Cisco TelePresence Endpoints Local Command Injection Vulnerability 02-Nov-2016
• Cisco TelePresence XML Application Programming Interface Authentication Bypass Vulnerability 04-May-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015

Release and Compatibility

Release Notes

• Cisco TelePresence CE Software Release Notes (CE9) 18-May-2022
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.15.0) - download and unzip 06-Apr-2021
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.14.3) - download and unzip 19-Oct-2020
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.12.3) - download and unzip 03-Jul-2020
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.13.0) - download and unzip 03-Jul-2020
• Cisco TelePresence TC Software Release Notes (TC7) 13-Mar-2020
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.10.0) - download and unzip 27-Jan-2020
• Cisco TelePresence CE Software Release Notes (CE8) 22-Jan-2020
• Cisco Collaboration Endpoints Software TC7, CE8, and CE9 Deferral Notice 22-Jan-2020
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.9.0) - download and unzip 23-Oct-2019
• Cisco TMS Provisioning Configuration Template in XML for DX, MX, SX, and Room Series and Webex Boards (CE9.8.0) - download and unzip 15-Jul-2019
• Cisco Collaboration Endpoint Software CE9.1.3, CE9.1.4, CE9.1.5, CE9.2.1, CE9.2.2, CE9.2.3, CE9.2.4, and CE9.3.0 Deferral Notice 07-May-2018
• Cisco TelePresence CE9.0.1 Software Deferral Notice 31-Jul-2017
• Cisco TelePresence CE9.1.2 Software Deferral Notice 19-Jul-2017
• Cisco TelePresence CE9.1.1 Software Deferral Notice 22-Jun-2017

Reference

Command References

• Cisco Collaboration Endpoint Software API Reference Guide (CE9.15) 05-Feb-2021 (PDF - 13 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.14) 19-Oct-2020 (PDF - 13 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.13) 01-Jul-2020 (PDF - 14 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.12) 28-Apr-2020 (PDF - 13 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.10) 09-Jan-2020 (PDF - 13 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.9) 23-Oct-2019 (PDF - 12 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.8) 03-Jul-2019 (PDF - 13 MB)
• Cisco Collaboration Endpoint Software API over WebSocket Guide (CE9.7 and later) 03-Apr-2019 (PDF - 851 KB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.7) 03-Apr-2019 (PDF - 11 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.6) 08-Jan-2019 (PDF - 11 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.5) 27-Sep-2018 (PDF - 12 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.4) 28-Jun-2018 (PDF - 10 MB)
• Cisco Collaboration Endpoint Software API Reference Guide (CE9.3) 13-Apr-2018 (PDF - 11 MB)
• Cisco TelePresence Codec SX80 API Reference Guide (CE9.2) 21-Nov-2017 (PDF - 6 MB)
• Cisco TelePresence Codec SX20 API Reference Guide (CE9.2) 21-Nov-2017 (PDF - 5 MB)

Licensing Information

• Applicable to Multiple Models

  • Cisco TelePresence TC Console Open Source Documentation (TC7.1) 10-Apr-2014 (PDF - 801 KB)

• Cisco TelePresence SX80 Codec

  • Cisco TelePresence SX80 Open Source Documentation (TC7.1) 10-Apr-2014 (PDF - 3 MB)
  • Cisco TelePresence SX80, MX700 and MX800 Open Source Documentation (CE8.0) 25-Nov-2015 (PDF - 2 MB)

• Cisco TelePresence SX20 Quick Set

  • Cisco TelePresence SX20, MX200 G2 and MX300 G2 Open Source Documentation (CE8.0) 25-Nov-2015 (PDF - 2 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC7.1) 25-Nov-2015 (PDF - 2 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC7.0) 18-Nov-2013 (PDF - 1 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC6.3) 11-Nov-2013 (PDF - 1 MB)
  • AVC License Notice from MpegLA 25-Aug-2013 (PDF - 29 KB)
  • Cisco TelePresence SX20 Open Source Documentation (TC6.2) 23-Jun-2013 (PDF - 1 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC6.1) 18-Apr-2013 (PDF - 1 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC6.0) 27-Jan-2013 (PDF - 2 MB)
  • Cisco TelePresence SX20 Open Source Documentation (TC5.1) 27-Jan-2013 (PDF - 1 MB)

• Cisco TelePresence SX10 Quick Set

  • Cisco TelePresence SX10 Open Source Documentation (CE8.0) 25-Nov-2015 (PDF - 2 MB)
  • Cisco TelePresence SX10 Open Source Documentation (TC7.1) 10-Apr-2014 (PDF - 3 MB)

Technical References

• Cisco TelePresence SX80 Codec

  • Cisco TelePresence SX80 CAD Drawings in DXF - download and unzip 26-Jan-2015
  • Cisco TelePresence SX80 CAD Drawings 21-Jan-2015 (PDF - 801 KB)

• Cisco TelePresence SX20 Quick Set

  • Cisco Telepresence SX20 Quick Set CAD Drawing 11-Mar-2012 (PDF - 357 KB)
  • Cisco Telepresence SX20 Quick Set CAD Drawing in DXF - download and unzip 11-Mar-2012

• Cisco TelePresence SX10 Quick Set

  • Cisco TelePresence SX10 Quick Set CAD Drawings in DXF - download and unzip 21-Jan-2015
  • Cisco TelePresence SX10 Quick Set CAD Drawings 21-Jan-2015 (PDF - 468 KB)

• Physical Interface Guide

  • Cisco TelePresence SX80 Physical Interface Guide 09-Oct-2014

• Camera Guide

  • Cisco Quad Camera, Precision 60, SpeakerTrack 60, and PTZ-12 Camera Guide 14-Jan-2020
  • Cisco TelePresence PrecisionHD 1080p-720p Camera Guide 15-Aug-2013

Install and Upgrade

Install and Upgrade Guides

• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.15) 08-Feb-2021
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.14) 28-Oct-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.13) 24-Jun-2020
• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.12) 28-Apr-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.10) 09-Jan-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.9) 25-Nov-2019
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Getting Started Guide (CE9.8) 03-Jul-2019
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.7) 03-Apr-2019
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.6) 10-Jan-2019
• Cisco TelePresence SX10 Quick Set VESA Mount Installation Sheet 21-Dec-2018 (PDF - 672 KB)
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.5) 27-Sep-2018
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.4) 28-Jun-2018
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.3) 11-Apr-2018
• Cisco TelePresence SX80 Integrator Package with Quad Camera Installation Guide 07-Dec-2017 (PDF - 2 MB)
• Cisco TelePresence DX, MX, SX and Room Series Getting Started Guide (CE9.2) 21-Nov-2017

Configuration

Configuration Examples and TechNotes

• Cisco TelePresence SX20 Quick Set

  • Custom Commands for Endpoint Configuration Templates in TMS 19-Feb-2014
• Change Product ID of an SX80, MX700 or MX800 Endpoint 21-Jul-2021
• Configure Camera Presets on TC Endpoints 11-Oct-2018
• Configure TMS to change Provisioning of an endpoint from TMS to CUCM 28-Nov-2015
• Configure and Install Speaker Track to work with C40/C60/C90 and SX80 Codec 25-Aug-2015

Configuration Guides

• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.15) 02-Feb-2021
• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards UI Extensions Editor - Download and Unzip (CE9.13.0) 20-Oct-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards UI Extensions Editor - Download and Unzip (CE9.12.2) 20-Oct-2020
• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.14) 20-Oct-2020
• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.13) 01-Jul-2020
• Cisco TelePresence Desk, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.12) 18-May-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards UI Extensions Editor - Download and Unzip (CE9.10.0) 10-Jan-2020
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.9) 23-Oct-2019
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards UI Extensions Editor - Download and Unzip (CE9.9.0) 23-Oct-2019
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards In-Room Control Editor - Download and Unzip (CE9.8.0) 15-Jul-2019
• Cisco TelePresence DX, MX, SX, and Room Series and Webex Boards Customization Guide (CE9.8) 03-Jul-2019
• Cisco TelePresence DX, MX, SX, and Room Series Customization Guide (CE9.7) 03-Apr-2019
• Cisco TelePresence DX, MX, SX, and Room Series In-Room Control Editor - Download and Unzip (CE9.7.1) 03-Apr-2019
• Cisco TelePresence DX, MX, SX, and Room Series In-Room Control Editor - Download and Unzip (CE9.6.1) 07-Jan-2019
• Cisco TelePresence DX, MX, SX, and Room Series Customization Guide (CE9.6) 07-Jan-2019

Maintain and Operate

End-User Guides

• Cisco TelePresence MX, SX, and Room Series Quick Reference Guide for Touch 10 and Room Navigator (CE9.15) 04-Feb-2021
• Cisco TelePresence MX, SX and Room Series User Guide for Touch 10 and Room Navigator (CE9.15) 04-Feb-2021
• Cisco TelePresence SX Series Quick Reference Guide for Remote Control (CE9.15) 04-Feb-2021
• Cisco TelePresence SX Series User Guide for Remote Control (CE9.15) 04-Feb-2021
• Cisco TelePresence MX, SX, and Room Series Quick Reference Guide for Touch 10 (CE9.14) 05-Nov-2020
• Cisco TelePresence MX, SX and Room Series User Guide for Touch 10 (CE9.14) 05-Nov-2020
• Cisco TelePresence SX Series Quick Reference Guide for Remote Control (CE9.14) 05-Nov-2020
• Cisco TelePresence SX Series User Guide for Remote Control (CE9.14) 05-Nov-2020
• Cisco TelePresence MX, SX and Room Series User Guide for Touch 10 (CE9.13) 24-Jun-2020
• Cisco TelePresence MX, SX, and Room Series Quick Reference Guide for Touch 10 (CE9.13) 24-Jun-2020
• Cisco TelePresence SX Series Quick Reference Guide for Remote Control (CE9.13) 24-Jun-2020
• Cisco TelePresence SX Series User Guide for Remote Control (CE9.13) 24-Jun-2020
• Cisco TelePresence MX, SX, and Room Series Quick Reference Guide for Touch 10 (CE9.12) 28-Apr-2020
• Cisco TelePresence MX, SX and Room Series User Guide for Touch 10 (CE9.12) 28-Apr-2020
• Cisco TelePresence SX Series Quick Reference Guide for Remote Control (CE9.12) 28-Apr-2020

Maintain and Operate Guides

• Cisco TelePresence SX10 Quick Set Administrator Guide (CE9.15) 05-Feb-2021 (PDF - 9 MB)
• Cisco TelePresence SX20 Quick Set Administrator Guide (CE9.15) 05-Feb-2021 (PDF - 10 MB)
• Cisco TelePresence SX80 Administrator Guide (CE9.15) 05-Feb-2021 (PDF - 12 MB)
• Cisco TelePresence SX20 Quick Set Administrator Guide (CE9.14) 21-Oct-2020 (PDF - 10 MB)
• Cisco TelePresence SX80 Administrator Guide (CE9.14) 21-Oct-2020 (PDF - 11 MB)
• Cisco TelePresence SX10 Quick Set Administrator Guide (CE9.14) 20-Oct-2020 (PDF - 9 MB)
• Cisco TelePresence SX10 Quick Set Administrator Guide (CE9.13) 30-Jun-2020 (PDF - 6 MB)
• Cisco TelePresence SX20 Quick Set Administrator Guide (CE9.13) 30-Jun-2020 (PDF - 7 MB)
• Cisco TelePresence SX80 Administrator Guide (CE9.13) 30-Jun-2020 (PDF - 10 MB)
• Cisco TelePresence SX20 Quick Set Administrator Guide (CE9.12) 29-Apr-2020 (PDF - 6 MB)
• Cisco TelePresence SX10 Quick Set Administrator Guide (CE9.12) 29-Apr-2020 (PDF - 6 MB)
• Cisco TelePresence SX80 Administrator Guide (CE9.12) 28-Apr-2020 (PDF - 10 MB)
• Cisco TelePresence SX80 Administrator Guide (CE9.10) 09-Jan-2020 (PDF - 10 MB)
• Cisco TelePresence SX20 Quick Set Administrator Guide (CE9.10) 09-Jan-2020 (PDF - 8 MB)
• Cisco TelePresence SX10 Quick Set Administrator Guide (CE9.10) 09-Jan-2020 (PDF - 7 MB)

Troubleshooting

Troubleshooting Guides

• Knowledge Base Articles

  • Cisco TelePresence Endpoints Knowledge Base Articles

• Troubleshooting Guide

  • Cisco TelePresence Endpoints Troubleshooting Guide TC6.0

Troubleshooting TechNotes

• Cisco TelePresence SX80 Codec

  • Access MX Series, C Series, and SX80 Codecs via a Secondary RJ45 Port 11-Nov-2014

• Cisco TelePresence SX20 Quick Set

  • Troubleshoot Telepresence Endpoint Added to TMS Changing to Behind the Firewall Status Automatically 09-Oct-2015
  • Troubleshoot Call Failures on TC Endpoints Registered to Cisco CallManager 23-Jul-2015
• How to Send API commands in CE 8.0 22-May-2017

Literature

White Papers

• Cisco ClearPath Whitepaper Quick Set Series 02-Sep-2012 (PDF - 537 KB)

Translated Documents

Translated End-User Guides

• CE9.15 Cisco Webex Rooms-Benutzerhandbuch Geräte mit Touch10 oder Room Navigator 26-Mar-2021
• CE9.15 Guía de usuario de Cisco Webex Room Dispositivos que utilizan Touch10 o Room Navigator 26-Mar-2021
• CE9.15 Guide de l'utilisateur Cisco Webex Rooms Périphériques utilisant le Touch10 ou le navigateur de salle 26-Mar-2021
• CE9.15 Guida per l'utente di Cisco Webex Room Dispositivi che utilizzano Touch10 o Room Navigator 26-Mar-2021
• CE9.15 Guia do utilizador do Cisco Webex Room Dispositivos que utilizam o Touch10 ou o Room Navigator 26-Mar-2021
• Cisco Webex Room Series Touch Controller -pikaopas CE9.15 17-Mar-2021
• Cisco Webex Room シリーズ Touch 10 プッシュフィードコード CE9.12 10-Jul-2020
• Cisco TelePresence TRC 6 プッシュフィードコード CE 9.12 09-Jul-2020
• Guida di riferimento rapido di Cisco TelePresence TRC 6 per CE9.7 12-Jun-2019
• Guida per l'utente di Cisco Webex serie Room Sistemi che utilizzano Touch10 CE 9.7 11-Jun-2019
• Guida per l'utente di Cisco TelePresence SX10 e SX20 CE 9.7 09-Jun-2019
• CE 9.6 Guida per l'utente di Cisco Webex Room Serie Sistemi che utilizzano Touch10 12-Apr-2019
• Guida di riferimento rapido di Cisco Webex Room Series Touch10 per CE9.6 11-Apr-2019
• CE 9.6 Guida per l’utente di Cisco TelePresence SX10 e SX20 08-Apr-2019
• Guida di riferimento rapido di Cisco TelePresence TRC 6 per CE9.6 02-Apr-2019