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Updated:July 31, 2019

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Updated:July 31, 2019
 

 

Overview

EOL12999

Cisco announces the end-of-sale and end-of-life dates for the Cisco SX10. The last day to order the affected product(s) is January 28, 2020. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.             End-of-life milestones and dates for the Cisco SX10

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

July 30, 2019

End-of-Sale Date:
HW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

January 28, 2020

Last Ship Date:
HW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

April 27, 2020

End of SW Maintenance Releases Date:
HW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

January 27, 2021

End of Vulnerability/Security Support:
HW

The last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue.

January 27, 2023

End of Routine Failure Analysis Date:
HW

The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.

January 27, 2021

End of New Service Attachment Date:
HW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

January 27, 2021

End of Service Contract Renewal Date:
HW

The last date to extend or renew a service contract for the product.

April 24, 2024

Last Date of Support:
HW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

January 31, 2025

HW = Hardware                     OS SW = Operating System Software                          App. SW = Application Software

Product part numbers

Table 2.             Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

BRKT-SX10-SMK

SX10 Screen Mount Kit

There is currently no replacement product available for this product.

-

-

BRKT-SX10-SMK+

SX10 Screen Mount Kit

There is currently no replacement product available for this product.

-

-

BRKT-SX10-SMK=

SX10 Screen Mount Kit

There is currently no replacement product available for this product.

-

-

BRKT-SX10-WMK

SX10 Wall Mount

There is currently no replacement product available for this product.

-

-

BRKT-SX10-WMK-

Not used

There is currently no replacement product available for this product.

-

-

BRKT-SX10-WMK=

SX10 Wall Mount

There is currently no replacement product available for this product.

-

-

CS-SX10N-MSRP-K9

SX10 w/ 5x Cam, mic, PSU and wall mount - SUBSCRIPTION ONLY

See Product Migration Options section for details.

CS-KIT-MINI-K9

-

CTS-CC-SX10-K9

SX10 HD w/ screen mount, int 5x cam and mic

There is currently no replacement product available for this product.

-

-

CTS-NAL-SX10

SX10 NAL label for China - for auto expand only

There is currently no replacement product available for this product.

-

-

CTS-RMT-TRC6-

Remote Control TRC 6

There is currently no replacement product available for this product.

-

-

CTS-SX10CODEC+

SX10 Codec

There is currently no replacement product available for this product.

-

-

CTS-SX10CODEC-

Not used

There is currently no replacement product available for this product.

-

-

CTS-SX10N-AU

Non-Encrypted SX10 w/ wall mount, int 5x cam, mic and PSU

CS-KIT-MINI-K7

Room Kit Mini with Touch10 - No Encryption and no radio

-

CTS-SX10N-K9

SX10 HD w/ wall mount, int 5x cam, mic and power supply

CS-KIT-MINI-K9

Room Kit Mini with microphone array, speakers and Touch 10

-

CTS-SX10NCODEC

SX10 Codec

There is currently no replacement product available for this product.

-

-

CTS-SX10NCODEC+

SX10 Codec

There is currently no replacement product available for this product.

-

-

CTS-SX10NCODEC=

SX10 HD w/ int 5x Cam Spare

There is currently no replacement product available for this product.

-

-

LIC-SX10-HD

^Not used

There is currently no replacement product available for this product.

-

-

LIC-SX10-PR

^Not used

There is currently no replacement product available for this product.

-

-

PWR-SX10-AC

Power supply for SX10

There is currently no replacement product available for this product.

-

-

PWR-SX10-AC+

Power supply for SX10

There is currently no replacement product available for this product.

-

-

PWR-SX10-AC=

Power supply for SX10

There is currently no replacement product available for this product.

-

-

Product migration options

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase the Cisco SX10 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

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