IDC forecasts that by 2021, at least 50% of global businesses will be digitized.1
Some service providers have started their digital transformation journey, but they are struggling to plan its course and evolution. Digital technologies can help service providers improve customer experiences, streamline operations, and launch new and innovative services more quickly.
Digital transformation offers significant business gains.
Cisco and IDC surveyed 400 service providers around the globe about digital transformation adoption and the digital maturity of their organizations.
The outcome of this research is a model that gives you a benchmark of your progress across multiple domains. You also can see how your scores compare to others.
The model also offers guidance to help you develop a personalized roadmap in the areas of:
1. IDC, Improving Service Provider Business Performance Through Digital Transformation Whitepaper, US44781119, January 2019
Source - IDC White Paper, sponsored by Cisco, Improving Service Provider Business Performance Through Digital Transformation Whitepaper, January 2019