Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.
With this flexible and intuitive web-based reporting platform, you can easily report on relevant business data. Unified Intelligence Center provides a dashboard-based canvas for grouping multiple reporting objects together, offering a comprehensive view of contact center statistics at a glance.
Some primary Unified Intelligence Center features include: