Efficiently gather and cost-effectively analyze business intelligence from your contact center's thousands of customer conversations each day.
Use Cisco MediaSense to record, play, stream, and store media, including audio and video. This open-standards, network-based platform helps you capture conversations for:
Cisco MediaSense provides:
Cisco MediaSense records conversations on the network rather than on a device. This simplifies the architecture, lowers costs, provides optimum scalability, and facilitates use by analytics applications from Cisco technology partners.
Learn how Cisco Customer Collaboration can help you strengthen customer loyalty, increase revenue, and reduce cost.