Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.
For IT professionals, Cisco Finesse offers transparent integration with Cisco Collaboration portfolio. It is standards compliant, and offers low cost of customization of the agent and supervisor desktops.
Cisco Finesse provides:
Because they work with a number of different applications, customer service representatives must have a wealth of information at their fingertips. The Cisco Finesse desktop provides easy access to these applications and information sources from a single, customizable "cockpit". Providing this unique access to information helps your customer care representatives deliver fast, accurate service and resulting in satisfied and loyal customers who will come back and do business with you again.