Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.
See first-hand why PUMA chose Webex Experience Management to create better experiences for their employees and customers.
Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes.
Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories.
Empower contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.
Get access to boardroom-ready, one-page financial analysis to obtain executive buy-in and budget approval for customer experience initiatives.
Untangle the attributes that impact customer experience and financial metrics to get superior results.
Advanced text analytics using artificial intelligence (AI) and machine learning (ML) provides up to 95 percent accuracy of both theme and sentiment of the customer's unstructured data.
Close the loop with your customer, with real-time alerts to notify frontline employees and keep stakeholders at all levels in the loop.