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Cisco Webex Experience Management

Take customer experience to new heights

Improve employee and customer experiences and gain greater insight across your customer journeys across all touchpoints.

Customer success stories

See first-hand how Puma increased overall Net Promoter Score by 20%.

Bob Mills Furniture increases NPS

Bob Mills Furniture increased its Net Promoter Score (NPS) by 10 points in just six months with Webex Experience Management.

Clearview improves member relationships

Clearview Federal Credit Union achieved a 6.6% growth in Average Member Relationship.

Achieve customer experience success

Your Voice of the Customer (VoC) program needs structure and follow-through to be effective in driving customer experience improvements. Learn how to achieve CX success from industry experts at Forrester.

Features

Predictive analytics

Make informed decisions on how to improve employee and customer experiences that will create positive business outcomes.

Seamless integrations

Understand the full customer journey by breaking down data silos from your business applications and bringing all the data about your customers into meaningful human stories.

Integrated with contact center

Empower your contact center agents with full visibility of customer feedback, metrics, and previous customer journey experiences.

Financial analysis

Get access to boardroom-ready, one-page financial analysis to obtain executive buy-in and budget approval for customer experience initiatives.

Journey path analysis

Untangle the attributes that impact customer experience and financial metrics to get superior results.

Theme analysis

Advanced text analytics using artificial intelligence (AI) and machine learning (ML) provides up to 95 percent accuracy of both theme and sentiment of the customer's unstructured data.

Ticketing

Close the loop with your customer, with real-time alerts to notify frontline employees and keep stakeholders at all levels in the loop.

Webex Experience Management University

Learn about Webex Experience Management, understand product features and benefits, and see best practices for making the most out of Cisco's first customer experience management (CEM) solution.

For partners

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Looking for a solution from a Cisco partner? Connect with our partner ecosystem.

View partner enablement activities for Webex Contact Center.