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NOTE: This product is no longer being sold.

View the End-of-Life Notice to learn: 

  • End-of-sale and end-of-life dates
  • What replacement products are available
  • Information about product support

Cisco Agent Desktop was a computer telephony integration (CTI) solution for single- and multisite IP-based contact centers. It is no longer included with purchases of Cisco contact center products or offered for sale. It has been replaced by the Cisco Finesse desktop.

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