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EOL13621
Cisco announces the end-of-sale and end-of-life dates for the Cisco Communications Manager Express Version 12 Licenses. The last day to order the affected product(s) is January 31, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Cisco Communications Manager Express (CME) Version 12 offers are being withdrawn as they have been superseded. Newer license offers listed in Table 2, enable both version 12 and 14 CME systems and should be considered for all new purchases. This bulletin is not an End-of-Sale announcement for any aspect of the CME feature set for Cisco routers.
Table 1. End-of-Life Milestones and Dates for the Cisco Communications Manager Express Version 12 Licenses
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
October 31, 2020 |
| End-of-Sale Date |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
January 31, 2021 |
| Last Ship Date |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
January 31, 2021 |
| End of New Service Attachment Date |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
January 31, 2021 |
| End of Service Contract Renewal Date |
The last date to extend or renew a service contract for the product. |
January 31, 2021 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CME-UL |
Cisco Communication Manager Express (CME) - 1 User License |
CME14-UL |
Communication Manager Express (CME) V14 - 1 User License |
- |
| L-CME-CUE |
Communication Manager Express (CME) - E-Delivery-Top Level |
L-CME |
Communication Manager Express (CME) - E-Delivery-Top Level |
- |
Customers wishing to renew their Software Support Service (SWSS) for version 12 licenses should use My Cisco Entitlements to upgrade to version 14 first and then add support for these newer licenses. Customers without SWSS for version 12 licenses may purchase an upgrade to version 14 using the options available under the "L-CME" top level product code.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.