The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL14717
Cisco announces the end-of-sale and end-of-life dates for the Cisco A-CJP Offer. The last day to order the affected product(s) is November 23, 2022. The last day to renew or add to an existing subscription is November 23, 2022. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to a Flex 3.0 for Contact Center subscription (A-FLEX-3-CC).
The Cisco Collaboration Flex 3.0 Contact Center Ordering Guide is available at this link: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-og.html.
Table 1. End-of-life milestones and dates for the Cisco A-CJP Offer
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
May 25, 2022 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
November 23, 2022 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
November 23, 2022 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
November 30, 2025 |
Customers are encouraged to migrate to a Flex 3.0 for Contact Center subscription (A-FLEX-3-CC). The Cisco Collaboration Flex 3.0 Contact Center Ordering Guide is available at this link: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-og.html.
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-CJP |
Webex Contact Center |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-ACP-AGT-ENT |
Webex Contact Center Concurrent Premium Agent Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-ACS-AGT-ENT |
Webex Contact Center Concurrent Standard Agent Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-AGENT-ENT |
Webex Contact Center Agent Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-ARC |
Archive Storage per 50GB |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-ARC-O |
Archive Storage Overage per 50GB |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-CNPC |
Webex Contact Center Premium Concurrent Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-CNPC-O |
Webex Contact Center Premium Concurrent Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-CNSC |
Webex Contact Center Standard Concurrent Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-CNSC-O |
Webex Contact Center Standard Concurrent Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NCMC |
Campaign Management Concurrent Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NCMC-O |
Campaign Management Concurrent Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NQM |
Quality Management Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NQM-O |
Quality Management Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFA |
WFO Analyitics Named Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFA-O |
WFO Analyitics Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFB |
WFO Bundle Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFB-O |
WFO Bundle Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFM |
Workforce Management Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFM-O |
Workforce Management Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFM2 |
Workforce Management Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFM2-O |
Workforce Management Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFT |
WFO Analytics with Transcription Named Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-NWFT-O |
WFO Analytics with Transcription Named Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-RS |
Additional Recording Storage - Months Committed |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-RS-HR |
Additional Recording Storage - Monthly Hours Used |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-RTS |
Real Time Storage 50GB Monthly |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-CJP-RTS-O |
Real Time Storage Overage per 50GB |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to a Flex 3.0 for Contact Center subscription (A-FLEX-3-CC).
The Cisco Collaboration Flex 3.0 Contact Center Ordering Guide is available at this link: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-og.html.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.