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Cisco DNA Subscription Software for SD-WAN and Routing FAQ

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Updated:May 18, 2022

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Understanding the world of Cisco SD-WAN and Routing Software Subscriptions

Q.  What are the highlights of Cisco DNA for SD-WAN and Routing software subscriptions?
A.   As part of the intent-based networking journey, Cisco is strengthening its SD-WAN and Routing software portfolio with the following new capabilities:

     Advanced security features that deliver the right security in the right place at the right time

     Software-as-a-Service (SaaS) optimization features that make Microsoft Office 365 run faster

     Unified access security and multifactor authentication

Q.  What are the customer challenges that intent-based networking for the WAN address?
A.   The demands on the network are exponentially growing. Mobile, cloud, and IoT trends bring increased complexity, and the scale and range of security threats bring additional management difficulty. In the face of these demands, the WAN is struggling to keep up, leading to customer pain points such as poor user experience, operational complexities, and inability to secure the network edge.
By extending intent-based networking to the WAN, Cisco is helping customers solve these challenges. We bring transport independence, management, analytics and assurance, network services, and endpoint flexibility together into a single solution.
Q.  What benefits do customers experience from these SD-WAN and Routing subscription offers?
A.   The new licensing offers bring these customer benefits:

     Latest innovations through simple subscription tiers: Simplicity in purchasing and using via Cisco DNA Essentials, Cisco DNA Advantage, or Cisco DNA Premier software suites

     Management flexibility: Choice of cloud or on-premises management

     Availability across the routing stack: Across the Cisco ASR 1000 Aggregation Series Service Routers, Cisco 1000 Integration Series Routers (ISR 1000) and Cisco 4000 Integration Series Routers (ISR 4000), Cisco Cloud Services Routers 1000 Series (CSR 1000V), Cisco 5000 Series Enterprise Compute System (ENCS 5000), Cisco vEdge Routers, and the new Cisco Catalyst 8000 Edge Platforms Family

     Software license portability: Between generations of hardware and between product families (for example, vEdge to ISR, across ISR platforms); ability to renew and scale what you want, when you want

About Cisco SD-WAN Software Subscription Offers

Offer structure

Q.  What are the Cisco DNA subscription offers in SD-WAN and Routing?
A.   The subscription licensing offers in SD-WAN and Routing are Cisco DNA Essentials, Cisco DNA Advantage, and Cisco DNA Premier. Similar to the subscription offers for switching and for wireless, these are nested SKUs and represent good, better, and best offers. There are options for 3-, 5-, and 7-year terms.
Q.  What is the top-line view of the Cisco DNA subscription offers for SD-WAN and Routing?
A.   At a high level,
Cisco DNA Essentials offers:

     Unlimited WAN overlay

     vManage for centralized management (cloud or on-premises)

     Flexible topology (hub and spoke, partial mesh, full mesh)

     Application-based policies (including application-aware routing policies)

     Essential SD-WAN security services including

    L3/L4/App-Aware Firewall

    Snort IPS/IDS with Talos® signature updates

    URL-filtering

    Cisco Advanced Malware Protection (AMP)

    Cisco Umbrella cloud-app discovery

     Essential Cloud Networking

    Multicloud: GCP, AWS, Azure

    SaaS: All applications

     DNS monitoring and connector for Cisco Umbrella

     Basic path optimization capabilities including Forward Error Correction (FEC)

     Dynamic routing protocols (OSPF/BGP)

Cisco DNA Advantage adds:

     Unlimited segmentation

     vAnalytics

     Advanced Cloud OnRamp for Multicloud and SaaS (all applications and telemetry)

     Automated Service Stitching

     SD-WAN Application Intelligence Engine

Cisco DNA Premier adds:

     Cisco Umbrella SIG Essentials

For further details on the Cisco DNA for SD-WAN and Routing subscription offer, please see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-wan-routing-matrix.html.
Q.  Does vAnalytics support mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.   No. vAnalytics is available only if the entire SD-WAN overlay is on Cisco DNA Advantage or Cisco DNA Premier.
Q.  Can the customer get unlimited segmentation with mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.   No. Customers can get unlimited segmentation only if the entire SD-WAN overlay is in Cisco DNA Advantage or Cisco DNA Premier.

Changes to the offer

November 2021

Q.  What changes have been made to Cisco DNA Software for SD-WAN and Routing?
A.   Cisco has made substantial changes to Cisco DNA Software for SD-WAN and Routing subscriptions all effective by mid-December 2021. The changes fall into two distinct areas: Bandwidth Tier increases and Cisco DNA Essentials for SD-WAN and Routing tier enhancements.
Q.  What changes to the bandwidth tiers have you made in Cisco DNA Software for SD-WAN and Routing?
A.   Cisco has increased the nominal and aggregate bandwidth capacities of Tier 0 and Tier 1 bandwidth purchases. Please consult the below chart detailing those changes.

Table 1.           Bandwidth tier changes

Bandwidth Tiers

Former Bandwidth Level

New Bandwidth Level

Tier 0

Up to 15 Mbps (30 Mbps Agg.)

Up to 25 Mbps (50 Mbps Agg.)

Tier 1

Up to 100 Mbps (200 Mbps Agg.)

Up to 200 Mbps (400 Mbps Agg.)

Tier 2

Up to 1 Gbps (2 Gbps Agg.)

Tier 3

Up to 10 Gbps (20 Gbps Agg.)

Q.  What changes to the Cisco DNA Essentials tier have you made in in Cisco DNA Software for SD-WAN and Routing?
A.   In the spirit of continual improvement and meeting customer needs, Cisco has moved several features previously available in Cisco DNA Advantage into Cisco DNA Essentials. Specifically, we have moved several Cloud Networking and Security features to Cisco DNA Essentials to enhance our SD-WAN and Routing entry-level offering for SMBs, and to meet the needs of price-sensitive customers. Additionally, the VPN limitation in Cisco DNA Essentials has been increased from 2+1 (User/Management) to 4+1. The list below represents the feature additions to Cisco DNA Essentials for SD-WAN and Routing.

     Cloud Networking

    Essential Cloud OnRamp for IaaS, SaaS, and Colo

    Multicloud: GCP, AWS, Azure

     Security

    Cisco AMP with SSL proxy

    Basic URL filtering

Q.  If a customer already has an active Cisco DNA subscrip­tion, will anything change?
A.   No. The bandwidth tier and packaging changes will only affect new subscriptions. Existing subscriptions will retain the bandwidth tiers and packaging components in effect at the time of the subscription purchase.
Q.  Can a customer downgrade their subscription?
A.   No. Both mid-term bandwidth tier and mid-term packaging tier downgrades are not permitted.

October 2021

Q.  What changes has Cisco made to bandwidth purchases within Cisco DNA subscriptions for SD-WAN and Routing?
A.   Cisco has introduced a new, simplified bandwidth selection process. Cisco offers bandwidth tiers for all Cisco SD-WAN and Routing device families. Customers can now select from eleven different bandwidth levels, or from four bandwidth tiers on all SD-WAN and Routing devices, with the exception of the Catalyst 8000 Edge Platforms Family. Please see Table 2 for details.

Table 2.             Bandwidth Options by Router Platform Family

Catalyst 8000

Edge Platforms Family

All Cisco SD-WAN and Routing Device Families

(Except Catalyst 8000 Edge Platforms Family)

Transactional Bandwidth Tiers

Transactional Bandwidth Levels

Transactional Bandwidth Tiers

Tier 0

Up to 25 Mbps (50 Mbps Agg.)

Up to 10 Mbps (20 Mbps Agg.)

Tier 0

Up to 25 Mbps (50 Mbps Agg.)

Up to 15 Mbps (30 Mbps Agg.)

Tier 1

Up to 200 Mbps (400 Mbps Agg.)

Up to 25 Mbps (50 Mbps Agg.)

Tier 1

Up to 200 Mbps (400 Mbps Agg.)

Up to 50 Mbps (100 Mbps Agg.)

Up to 100 Mbps (200 Mbps Agg.)

Tier 2

Up to 1 Gbps (2 Gbps Agg.)

Up to 250 Mbps (500 Mbps Agg.)

Tier 2

Up to 1 Gbps (2 Gbps Agg.)

Up to 500 Mbps (1 Gbps Agg.)

Up to 1 Gbps (2 Gbps Agg.)

Tier 3

Up to 10 Gbps (20 Gbps Agg.)

Up to 2.5 Gbps (5 Gbps Agg.)

Tier 3

Up to 10 Gbps (20 Gbps Agg.)

Up to 5 Gbps (10 Gbps Agg.)

Up to 10 Gbps (20 Gbps Agg.)

Catalyst 8000 Edge Platform Family offer structure

Q.  Do the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms require a Cisco DNA Subscription?
A.   Yes, the Cisco Catalyst 8300 and Cisco Catalyst 8500 Series Platforms require Cisco DNA subscription-based licensing.
Q.  Is Cisco DNA Essentials available on the Cisco Catalyst 8500 Series platforms?
A.   No. Only Cisco DNA Advantage and Cisco DNA Premier is supported on the Cisco Catalyst 8500 Series platforms.
Q.  What are the Cisco SIG Essentials seat entitlements for the Catalyst 8000 Edge Platforms Family?
A.   Each Cisco DNA Premier license purchased in the Catalyst 8000 family is entitled to a specific quantity of Cisco Umbrella SIG licenses, as listed in the table below. A customer’s global Cisco Umbrella SIG Essentials license entitlement is equal to the sum of the entitlements in every Cisco DNA Premier license purchased. If required, additional Cisco SIG Essentials user licenses can be purchased separately.

Table 3.           Cisco SIG Essentials Seat Entitlements for the Catalyst 8000 Edge Platform Family

Cisco Catalyst 8000 Edge Platforms Family

Transactional

Enterprise Agreement

Bandwidth Tiers

Cisco Umbrella SIG Essentials License Entitlement

Bandwidth Tiers

Cisco Umbrella SIG Essentials License Entitlement

Tier 0 (Up to 50 Mbps Agg.)

25 licenses

Tier 0 (Up to 50 Mbps Agg.)

Not Available

Tier 1 (Up to 400 Mbps Agg.)

40 licenses

Tier 1 (Up to 400 Mbps Agg.)

45 licenses

Tier 2 (Up to 2 Gbps Agg.)

100 licenses

Tier 2 (Up to 2 Gbps Agg.)

110 licenses

Tier 3 (Up to 20 Gbps Agg.)

285 licenses

Tier 3 (Up to 20 Gbps Agg.)

325 licenses

Upgrade and migration

Q.  If a customer already has an active Cisco DNA subscrip­tion, will anything change from a pricing perspective in the current software subscription term?
A.   No. Any pricing changes will kick in only with subsequent renewals or upgrades.
Q.  What is the investment protection for customers who already have Cisco DNA software?
A.   Customers with an active subscription are entitled to access to innovation in the subscription tier owned.
Q.  Can I upgrade my current Cisco DNA subscription to Cisco DNA Premier to get Cisco Umbrella SIG Essentials?
A.   Upgrading your Cisco DNA subscription tier is always an option. In this case, if the customer is looking to migrate to a Cloud Security model then Cisco DNA Premier is the right choice. If the customer is already leveraging the security capabilities in the branch router then Cisco DNA Premier likely isn’t the perfect fit.
Q.  Are current Cisco SD-WAN and Routing Premier customers entitled to upgrade their security solutions to Cisco SIG Essentials?
A.   No, with caveats. In this case, an existing Cisco DNA Premier subscriber is not entitled to the newly added Cisco SIG Essentials as this change does not fall under continuous innovation, but is instead a packaging change.
Nevertheless, upgrade requests may be approved on a case by case basis. Direct your upgrade request to your SD-WAN Specialist for further information.
Q.  Can the customer upgrade the bandwidth in the middle of the subscription term?
A.   Yes. The customer can upgrade the bandwidth in the middle of the subscription term. The migration credit percentages changed in February 2021. See the chart below for details:

Table 4.           Cisco DNA Bandwidth Upgrades

Use case

Migration credit(s)

Upgrade from one bandwidth to higher bandwidth on the same device

Bandwidth upgrade within the same tier

Customers get 100% credit on the remaining value of current subscription

Bandwidth upgrade combined with tier upgrade

Customers get 100% credit on the remaining value of current subscription

Q.  Can the customer upgrade the Cisco DNA tiers in the middle of the subscription term?
A.   Yes. The customer can upgrade the Cisco DNA tiers in the middle of the subscription term. The migration credit percentages changed in February 2021. See the chart below for details:

Table 5.           Cisco DNA Tier Upgrades

Use case

Migration credit(s)

Upgrade Cisco DNA tier

Upgrade from Cisco DNA Essentials to Cisco DNA Advantage or Cisco DNA Premier

Customers get 100% credit on the remaining value of current subscription

Upgrade from Cisco DNA Advantage to Cisco DNA Premier

Customers get 100% credit on the remaining value of current subscription

Platforms Supported by SD-WAN

Q.  What is the latest software release version for the Cisco IOS XE SD-WAN image supported on the Cisco 1000 and 4000 Series ISRs, ASR 1000 Series, 5000 Series ENCS platforms, and Catalyst 8000 Edge Platforms Family?
A.   Please refer to the Cisco SD-WAN release notes for more detailed information on the latest software release - https://www.cisco.com/c/en/us/support/routers/sd-wan/products-release-notes-list.html

About Routing Software Subscription offers

Offer structure

Q.  What option do customers have if they are looking for a non-SD-WAN solution?
A.   Customers have the following options:
Option 1: Customers can get Cisco DNA software on supported platforms and manage it via Cisco DNA Center.
Option 2: Customers can get Cisco ONE perpetual offers on supported platforms.
Option 3: Customers can get software a-la-carte.
Q.  What is the top-line view of non-SD-WAN Cisco DNA subscription offer?
A.   For detail into the non-SD-WAN Cisco DNA subscription offer, please see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-wan-routing-matrix.html.

Purchasing Cisco DNA for SD-WAN and Routing

Q.  How does a customer choose an optimal SD-WAN and Routing solution?
A.   The customer can consider these five steps:

     Step 1: Identify the use case

     Step 2: Select the bandwidth

     Step 3: Pick the license term

     Step 4: Choose on-premises or cloud managed

     Step 5: Determine platform for future scale

Q.  What traffic should be considered for the bandwidth entitlement selection with a Cisco DNA Subscription license?
A.   Please choose a bandwidth license based on the following scenarios:
SDWAN -> Choose BW tier based on all WAN Traffic (any combination of below):

     IPSEC between SDWAN sites

     IPSEC to zScaler, SIG, or any other non-SDWAN IPSEC

     GRE Traffic (no Crypto)

     Direct Internet Traffic (no Crypto)

     Basically, any traffic in the Transport VRF going to or coming from the WAN

Non-SDWAN (with crypto enabled)

     Choose the BW tier based on the IPsec traffic.

     Non-crypto traffic unthrottled based on physical device capabilities. Note that Catalyst 8000v throughput will be throttled according to license limits.

Non-SDWAN (without crypto enabled)

     Choose the lowest BW tier applicable for the platform to unlock the full physical device throughput (based on CEF). Note that Catalyst 8000v throughput will be throttled according to license limits.

Q.  What throughput tier/level do I buy if I do not need IPsec in autonomous mode?
A.   With the notable exception of Catalyst 8000v, if IPsec is not needed in Autonomous mode, then the customer can purchase the lowest applicable bandwidth level/tier.
Q.  Are bandwidth or throughput tiers/levels enforced?
A.   There is no hard enforcement of throughput tiers/levels (with the exceptions of HSEC and Catalyst 8000v). In all other cases, if the customer chooses to configure a throughput tier/level for which they do not own a valid license, they will get out of compliance messages and they will not be entitled to TAC support for related issues.
Q.  What subscription licensing terms are available?
A.   Today we offer 3-, 5-, and 7-year term options.
Q.  Can the customer migrate from on-premises to cloud management and vice versa on an SD-WAN and Routing deployment?
A.   Yes. With these subscription offers, customer choice and flexibility are paramount. Whether the current environment is based on Cisco IOS XE or vEdge, cloud- or on-premises managed, the customer can choose from three simple subscription tiers based on the use cases. If the customer chooses to move from on-premises management to cloud management, they can easily do that at no additional cost.
Q.  Why would a customer choose vManage vs. Cisco DNA Center?
A.   Customers who are on the journey to intent-based networking with SD-WAN will select Cisco vManage. For customers who have Cisco switching and wireless environments and want on-premises management for traditional routing deployment, Cisco DNA Center is the solution.
Q.  If a customer wants to buy Cisco DNA Premier, do they have to buy Cisco DNA Advantage and/or Cisco DNA Essentials?
A.   No. The subscription offers are nested SKUs. Cisco DNA Advantage includes Cisco DNA Essentials. Cisco DNA Premier includes Cisco DNA Advantage (which includes Cisco DNA Essentials).
Q.  What is my license entitlement for Cisco Secure Malware Analytics?
A.   The SD-WAN and Routing Premier subscription tier provides a fixed entitlement of 500 files per day per customer account to be sent to Cisco Secure Malware Analyticscloud for sandboxing (File Behavior Analysis). This is a global entitlement per customer account regardless of the number of Cisco DNA Premier licenses purchased. Additional Cisco Secure Malware Analytics licenses can be purchased separately.
Q.  Is my Cisco Secure Malware Analytics entitlement on-premises based?
A.   The Cisco Secure Malware Analytics entitlement is purely cloud based. An on-premises Cisco Secure Malware Analytics entitlement is not available with a Cisco DNA Premier subscription.
Q.  Is the Cisco DNA bandwidth tier restriction applicable to both traditional routing and SD-WAN deployments?
A.   Yes. The Cisco DNA bandwidth tier restriction is applicable to both traditional routing (traditional IOS-XE) and the SD-WAN Cisco DNA stack.
Q.  How can a customer co-term licenses?
A.   Full co-terming is available to customers if they sign a Cisco Enterprise Agreement (EA). Outside of an EA, customers can co-term as long as they meet the 3-year minimum. For example, if the customer purchased a 5-year Cisco DNA subscription in 2019 (so ending in 2024), in 2020 they can co-term a new subscription to also end in 2024. However, they cannot purchase a subscription in 2022 and make it end in 2024, because in 2022 only two years are left. With an EA, customers won’t have such restrictions.
Q.  What hardware platforms are supported by on-premises-management vs. cloud-management offers?
A.   Today, customers can choose Cisco DNA Essentials or Cisco DNA Advantage, or Cisco DNA Premier for either on-premises management or cloud management.
For on-premises-management use cases, the offers support the ASR 1000, ISR 1000 and 4000, CSR 1000V, ENCS 5000 hardware, and Catalyst 8000 Edge Platforms Family are managed through Cisco DNA Center.
For SD-WAN use cases, the offers support the vEdge series, ASR 1000, ISR 1000 and 4000, CSR 1000V, ENCS 5000, and Catalyst 8000 Edge Platforms Family.
For a specific product ID, please refer to the ordering guide.
Q.  Is Cisco DNA Essentials available on ASR 1000?
A.   No. Only Cisco DNA Advantage and Cisco DNA Premier is supported on ASR 1000.
Q.  Is there a process to set a starting date later than the actual buying date? What is the maximum delay that can be allowed?
A.   Yes. Customers can delay the start by up to 90 days from the time the order leaves the demand fulfillment center (usually within a day of placing the order). Customer can specify their preferred start date during the ordering stage in Cisco Commerce Workspace (CCW).
Q.  If a customer stops paying for their subscription software license, does the network stop working?
A.   For traditional environments (on-premises vs. cloud management), upon subscription expiration with no renewal, customers will still be able to use base routing features using CLI. However, customers will not be able to use the WAN management and control capabilities of Cisco DNA Center.
For SD-WAN environments (vManage), upon subscription expiration with no renewal, WAN management functions will no longer operate. Customers must renew their subscription-based licenses to continue to get access.
Q.  What happens if a hardware product reaches its “end of support” during an active software subscription period?
A.   Both hardware and software have their own release and support cycle, independent of each other. If the customer has an active software subscription while the underlying hardware goes out of support, then customer can move the subscription to a new hardware platform.

Cisco ONE Migration

Q.  Are there additional ways for existing Cisco ONE perpetual customers to get Cisco DNA subscription offers?
A.   We are making it easier for our existing Cisco ONE customers get on the path of Cisco DNA innovations. Existing Cisco ONE customers will automatically get Cisco DNA Essentials at the time of SWSS renewal. The Cisco DNA software will include SWSS benefits for the perpetual and subscription offers in addition to the Cisco DNA innovations. At a cost equivalent to that for SWSS renewal, customers can get the benefits of Cisco DNA Essentials (with SWSS included). These will be available as 1-, 3-, 5-, or 7-year terms. Customers will also retain their perpetual licenses.
Q.  What is the bandwidth restriction for Cisco ONE customers moving to a subscription offer?
A.   Bandwidth is limited by the platform of choice for customers using a perpetual Cisco ONE license. If the customer decides to move to SD-WAN deployment, the bandwidth is tied to the Cisco DNA subscription.
Q.  What are the bandwidth entitlements as part of a Cisco ONE migration to Cisco DNA via a SWSS renewal?
A.   See the chart below for the details:

Table 6.             Cisco DNA Bandwidth Entitlements via SWSS Renewal

Platform

Bandwidth

ISR 1000 Series, ISR 4221

10 M

ISR 4321

25 M

ISR 4331

50 M

ISR 4351

100 M

ISR 4431

250 M

ISR 4451

500 M

Cisco Enterprise Agreement (EA)

Q.  Can Cisco DNA Advantage or Cisco DNA Premier for SD-WAN and Routing be added to an EA?
A.   Yes. Some items to be aware of are listed below:

     There is a $100,000 minimum Total Contract Value (TCV) for a Cisco DNA enrollment in an EA. This TCV is aggregate across all three Cisco DNA suites: Switching, Wireless, and SD-WAN and Routing

     Metering is device-based

     3- or 5-year term

     Four bandwidth tiers are offered in Cisco DNA Advantage, three bandwidth tiers are offered in Cisco DNA Premier

     Cisco Enterprise Agreement True Forward benefits apply for bandwidth and devices

     Ability to co-term with an existing EA

Q.  Customer would like to upgrade from Cisco DNA Advantage to Cisco DNA Premier within an EA. Can they upgrade the license tier midterm?
A.   Yes. Within an EA, customers can upgrade from Cisco DNA Advantage to Cisco DNA Premier and receive a 100-percent credit for the residual Cisco DNA Advantage term. Customer would pay for the upgrade at True Forward.
Q.  What value do I get through a Cisco Enterprise Agreement (EA)?
A.   Cisco EA enables accelerated value realization. Some of the key value-additions are:
Easy to Buy: Three simple and flat-rate pricing tiers, financial predictability, upfront or annual payment terms, a cross-platform buying platform, unique value within each enrollment, True Forward, Fixed Pricing, simplified installation base assessment, ability to upgrade tiers payable at the True Forward date.
Easy to Consume: True Forward (no retroactive billing), access to new software capabilities, on demand deployment, flexibility of bandwidth growth within a tier without additional cost.
Easy to Manage: Know where you stand with an EA workspace, co-termination of software subscriptions, and service-level assurance.
Q.  Which type of customers should consider EA?
A.   All customers should consider EA as it provides added value. Customers who are looking for the following should consider EA:

     Standardization: cross-architecture standardization

     Full coverage: 100-percent organization coverage

     Ease of management: centralized license management, co-termination, and procurement

     Predictability: predictable budget and pricing

     Relationship: strategic multiyear relationship

     Maximum value: ready for Cisco DNA journey, best value for money

Q.  Are there any promotions available for customers purchasing Cisco DNA subscription for SD-WAN and Routing through an EA?
A.   There are currently two promotions available for SD-WAN and Routing. These promotions are only available to customers either already in an Enterprise Agreement, or who will sign one.
Buy More Save More: Customers who purchase more than one Cisco DNA suite will receive a 5% or 10% list price reduction across their entire order. This is also true if a customer adds additional suites to an existing Cisco DNA EA
Customer Ramp: Customers are provided one year to reach enterprise-wide coverage, reflected by a one time purchase adjustment
Q.  Can I still buy Cisco ONE through EA, as before?
A.   No. Cisco EA will offer Cisco DNA Advantage.
Q.  What are the bandwidth tiers available through EA?
A.   There are four bandwidth tiers available through EA:

     Tier 0: Up to 25 Mbps (up to 50 Mbps aggregate) (Available in Cisco DNA Advantage only)

     Tier 1: up to 200 Mbps (up to 400 Mbps aggregate)

     Tier 2: up to 1 Gbps (up to 2 Gbps aggregate)

     Tier 3: up to 10 Gbps (up to 20 Gbps aggregate)

Q.  A customer already has a security EA. Which Cisco DNA tier should they consider?
A.   Security EA customers who already have Cisco Umbrella SIG Essentials and Cisco Secure Malware Analytics should consider Cisco DNA Advantage.
Q.  What happens if a customer buys one bandwidth tier in an EA (for example, Tier 1 entitles up to 400 Mbps aggregate), but consumes more than what they are entitled to?
A.   Any sustained over-consumption is captured at the annual True-Forward event, and additional charges would apply if the consumption exceeds their entitlement. Over-consumption in bursts for a short period of time will not trigger True-Forward charges.
Q.  How does an EA customer upgrade from one bandwidth tier to another?
A.   An EA customer may consume more than their entitled bandwidth (for example, 400 Mbps aggregate with Tier 1), but additional charges would apply if the consumption exceeds their entitlement at the annual True-Forward event.
Q.  Customer currently has a Viptela ® EA. How can they migrate to Cisco EA?
A.   At the time of Viptela EA renewal, customers EA will be cut-over to Cisco EA with Cisco DNA offer.

Cisco Smart Accounts and Smart Licensing

Q.  What is Smart Licensing?
A.   Cisco Smart Licensing is a flexible licensing model that provides you with an easier, faster, and more consistent way to purchase and manage software across the Cisco portfolio and across your organization. And it’s secure – you control what users can access. Watch a short video on Smart Licensing.
Q.  What are the benefits of Smart Licenses?
A.   With Smart Licensing you get:

     Easy Activation: Smart Licensing establishes a pool of software licenses that can be used across the entire organization—no more PAKs (Product Activation Keys).

     Unified Management: My Cisco Entitlements (MCE) provides a complete view into all of your Cisco products and services in an easy-to-use portal, so you always know what you have and what you are using.

     License Flexibility: Your software is not node-locked to your hardware, so you can easily use and transfer licenses as needed.

For a more detailed overview on Cisco Licensing, go to cisco.com/go/licensingguide
Q.  How do I view and use a Smart License?
A.   License availability and consumption through a Smart License are visible through a portal called Cisco Smart Software Manager (CSSM). All licenses that are deposited and consumed are clearly visible through the user ID and password provided for the Smart or virtual account for each customer.
Q.  Where can I learn more about Cisco Smart Software Licensing and Smart Accounts?
A.   For a more detailed overview on Cisco Licensing, go to cisco.com/go/licensingguide

Support

Q.  What support do customers get with the Cisco DNA subscription for SD-WAN and Routing?
A.   With Cisco DNA software licenses, customers receive embedded SWSS – which covers 24x7x365 Cisco Technical Assistance Center (TAC) support, software release updates, advanced support analytics, and designated service management. This is valid only for the Cisco DNA software subscription stacks (Cisco DNA Essentials, Advantage, and Premier).
For full hardware support, including the network stack (Network Essentials/Advantage), customers will require Smart Net Total Care for 24x7x365 Cisco Technical Assistance Center (TAC) support, proactive security and product alerts, and product lifecycle management. An additional option for hardware support is Solution Support for your multivendor Cisco solution environment.

 

 

 

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