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Cisco DNA Subscription Software for SD-WAN and Routing FAQ

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Updated:May 8, 2020

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Updated:May 8, 2020
 

 

Understanding the World of Cisco SD-WAN and Routing Software Subscriptions

Q.  What are the highlights of Cisco ® SD-WAN and Routing software subscriptions?
A.  As part of the intent-based networking journey, Cisco is strengthening its SD-WAN and Routing software portfolio with the following new capabilities:

      Advanced security features that deliver the right security in the right place at the right time

      Software-as-a-Service (SaaS) optimization features that make Microsoft Office 365 run faster

      Unified access security and multifactor authentication

Q.  What are the customer challenges that intent-based networking for the WAN address?
A.  The demands on the network are exponentially growing. Mobile, cloud, and IoT trends bring increased complexity, and the scale and range of security threats bring additional management difficulty. In the face of these demands, the WAN is struggling to keep up, leading to customer pain points such as poor user experience, operational complexities, and inability to secure the network edge.
By extending intent-based networking to the WAN, Cisco is helping customers solve these challenges. We bring transport independence, management, analytics and assurance, network services, and endpoint flexibility together into a single solution.
Q.  What benefits do customers experience from these SD-WAN and Routing subscription offers?
A.  The new licensing offers bring these customer benefits:

      Latest innovations through simple subscription tiers: Simplicity in purchasing and using via Cisco  Essentials, Cisco DNA Advantage, or Cisco DNA Premier software suites

      Management flexibility: Choice of cloud or on-premises management

      Availability across the routing stack: Across the Cisco ASR 1000 Aggregation Series Service Routers, Cisco 1000 Integration Series Routers (ISR 1000) and Cisco 4000 Integration Series Routers (ISR 4000), Cisco Cloud Services Routers 1000 Series (CSR 1000V), Cisco 5000 Series Enterprise Compute System (ENCS 5000), and Cisco vEdge Routers

      Software license portability: Between generations of hardware and between product families (for example, vEdge to ISR, across ISR platforms); ability to renew and scale what you want, when you want

Q.  How can I find product ID to order a Cisco SD-WAN and Routing software license?
A.  For a specific product ID, please refer to the ordering guide.

About Cisco SD-WAN Software Subscription Offers

Offer structure

Q.  What are the Cisco DNA subscription offers in SD-WAN and Routing?
A.  The subscription licensing offers in SD-WAN and Routing are Cisco DNA Essentials, Cisco DNA Advantage, and Cisco DNA Premier. Similar to the subscription offers for switching and for wireless, these are nested SKUs and represent good, better, and best offers. There are options for 3-, 5-, and 7-year terms.
Q.  What is the top-line view of the Cisco DNA subscription offers for SD-WAN and Routing?
A.  At a high level,

Cisco DNA Essentials offers:

      WAN overlay with up to 50 devices

      vManage for Centralized management (cloud or on-premises)

      Flexible topology (hub and spoke, partial mesh, full mesh)

      Application-based policies (including application-aware routing policies)

      Basic SD-WAN security services including

    L3/L4/App-Aware Firewall

    Snort IPS/IDS with Talos® signature updates

      DNS monitoring and connector for Cisco Umbrella

      Basic path optimization capabilities including Forward Error Correction (FEC)

      Dynamic routing protocols (OSPF/BGP)

Cisco DNA Advantage adds:

      Unlimited segmentation, and removes the 50 device WAN overlay limitation

      vAnalytics

      Cloud OnRamp for Infrastructure-as-a-Service (IaaS)

      Advanced security services including:

    URL-filtering

    Cisco Advanced Malware Protection (AMP)

    Cisco Umbrella cloud-app discovery

Cisco DNA Premier adds:

      Cisco Umbrella SIG Essentials

For further details on the Cisco DNA for SD-WAN and Routing subscription offer, please see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sd-wan-routing-matrix.html.

Q.  Is there a license restriction on Cisco DNA Essentials?
A.  Yes. The maximum number of devices with Cisco DNA Essentials in an SD-WAN overlay is 50.
Q.  Is there a license restriction on Cisco DNA Advantage/Premier?
A.  No. There is no license restriction on the number of devices with Cisco DNA Advantage/Premier in an SD-WAN overlay.
Q.  If the customer has 60 devices, can they have all the devices in a single SD-WAN overlay with Cisco DNA Essentials?
A.  No. Cisco DNA Essentials cannot be part of any SD-WAN overlay that has more than 50 devices.
Q.  Does vAnalytics support mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.  No. vAnalytics is available only if the entire SD-WAN overlay is on Cisco DNA Advantage or Cisco DNA Premier.
Q.  Does segmentation support mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.  No. Segmentation is available only if the entire SD-WAN overlay is on Cisco DNA Advantage or Cisco DNA Premier.
Q.  Can the customer get unlimited segmentation with mix-and-match of Cisco DNA Essentials and Cisco DNA Advantage in the same overlay?
A.  No. Customers can get unlimited segmentation only if the entire SDWAN overlay is in Cisco DNA Advantage or Cisco DNA Premier.

Changes to the Offer

May 2020

Q.  Did these new subscription offers for Cisco SD-WAN and Routing evolve from previously available offers?
A.  Yes. We have updated the Cisco DNA Premier offer to add significant value. The following shows the feature adjustments made to Cisco DNA Premier in May 2020:

Feature changes made to Cisco DNA Premier

      Replaced Cisco Umbrella Insights with Cisco Umbrella SIG Essentials, which includes:

    Full URL Filtering

    Granular App Control

    File-type Controls

    Cisco AMP for Web Security

    L3 – L4 Cloud Firewall

    Cisco Threat Grid

    Roaming User Protection with AnyConnect

Q.  What is my license entitlement for Cisco Umbrella SIG Essentials?
A.  The license quantity entitlements for Cisco Umbrella SIG Essentials in the SD-WAN and Routing Premier subscription tier are listed below. The quantities are the cumulative global entitlements across all customer sites (aggregate user count across all Cisco DNA Premier licenses purchased). Additional Cisco SIG Essentials user licenses can be purchased separately.

Purchase Method

Bandwidth Tiers

Cisco Umbrella SIG Essentials License Entitlement

Transactional

5 to 250 Mbps

500 Mbps

1 Gbps

2.5, 5 and 10 Gbps

1 license per Mbps

375 licenses

500 licenses

750 licenses

Enterprise Agreements (EA)

Tier 0 (up to 15 Mbps)

Tier 1 (up to 100 Mbps)

Tier 2 (up to 1 Gbps)

Tier 3 (2.5 Gbps and up)

Not available in Premier

25 licenses

250 licenses

750 licenses

Q.  What is my license entitlement for Cisco Threat Grid?
A.  The SD-WAN and Routing Premier subscription tier provides a Cisco Threat Grid fixed entitlement of 200 files per day per customer account to be sent to Threat Grid cloud for sandboxing (File Behavior Analysis). This is a global entitlement across all customer sites. Additional Threat Grid licenses can be purchased separately.
Q.  Is my Cisco Threat Grid entitlement on-premises based?
A.  The Cisco Threat Grid entitlement is purely cloud based. An on-premises Cisco Threat Grid entitlement is not available with a Cisco DNA Premier subscription.
Q.  Can I upgrade my current Cisco DNA subscription to Cisco DNA Premier to get Cisco Umbrella SIG Essentials?
A.  Upgrading your Cisco DNA subscription tier is always an option.
In this case, if the customer is looking to migrate to a Cloud Security model then Cisco DNA Premier is the right choice.
If the customer is already leveraging the security capabilities in the branch router then Cisco DNA Premier likely isn’t the perfect fit.
Q.  Are current Cisco SD-WAN and Routing Premier customers entitled to upgrade their security solutions to Cisco SIG Essentials?
A.  No, with caveats. In this case, an existing Cisco DNA Premier subscriber is not entitled to the newly added Cisco SIG Essentials as this change does not fall under continuous innovation, but is instead a packaging change.
Nevertheless, upgrade requests may be approved on a case by case basis. Direct your upgrade request to your SD-WAN Specialist for further information.

May 2019

Q.  Did these new subscription offers for Cisco SD-WAN and Routing evolve from previously available offers?
A.  Yes. We have updated the offer structure to address customer requirements. The following shows feature adjustments across three tiers made in May 2019:

Features moved from Cisco DNA Advantage to Cisco DNA Essentials

      Topology (full mesh)

      App and basic SLA-based policy

      Dynamic routing (BGP, OSPF)

      FEC and packet duplication

      TCP optimization

Features moved from Cisco DNA Essentials to Cisco DNA Advantage

      URL filtering

Features moved from Cisco DNA Premier to Cisco DNA Advantage

      WAAS RTU, vAnalytics, unlimited segmentation

Q.  Are current Cisco SD-WAN and Routing customers entitled to the net new SD-WAN and Routing features?
A.  Only Cisco DNA Essentials and Cisco DNA Advantage customers with an active subscription are entitled to the newly added features at no additional cost. The Cisco DNA Premier subscription is not entitled to newly added features.
The new Cisco DNA subscription offers expand on features provided in the different packages. Beginning May 4, 2019, all existing software subscriptions for Cisco DNA Essentials and Cisco DNA Advantage are entitled to use the new features under the respective packages. To take full advantage of all the features in the new offer, customers are advised (at minimum) to migrate to Cisco IOS ® XE 16.9.1 and/or XE SDWAN image version 16.10.1.
Q.  Customer purchased a Cisco DNA Essentials software Q subscription for SD-WAN and Routing with more than 50 sites prior to these changes announced in April 2019. How will the new 50-device restriction on Cisco DNA Essentials in a single SD-WAN overlay affect them?
A.  Customers who purchased Cisco DNA Essentials before April 28, 2019, have the following options:

Option 1: Continue to use Cisco DNA Essentials on existing devices with no entitlement to the newly added capabilities in Cisco DNA Essentials.

Option 2: Get entitlement to the newly added capabilities in Cisco DNA Essentials at no cost with a 50- device SD-WAN device-overlay restriction.

Option 3: Upgrade to Cisco DNA Advantage or Premier on all devices with no SD-WAN overlay device restriction.

Upgrade and migration

Q.  Customer already has an active Cisco DNA subscription. Will anything change from a pricing perspective in the current software subscription term?
A.  No. Any pricing changes will kick in only with subsequent renewals or upgrades.
Q.  What is the investment protection for customers who already have Cisco DNA software?
A.  Customers with an active subscription are entitled to access to innovation in the subscription tier owned.
Q.  Can the customer upgrade the bandwidth in the middle of the subscription term?
A.  Yes. The customer can upgrade the bandwidth in the middle of the subscription term. See the chart below for details:

Use case

Migration credit(s)

Upgrade from one bandwidth to higher bandwidth on the same device

Bandwidth upgrade within the same tier

Customers get 100% credit on the remaining value of current subscription

Bandwidth upgrade from Cisco DNA Essentials to Cisco DNA Advantage or Cisco DNA Premier

Customers get 50% credit on the remaining value of current subscription

Bandwidth upgrade from Cisco DNA Advantage to Cisco DNA Premier

Customers get 100% credit on the remaining value of current subscription

Q.  Can the customer upgrade the Cisco DNA tiers in the middle of the subscription term?
A.  Yes. The customer can upgrade the Cisco DNA tiers in the middle of the subscription term. See the chart below for details:

Use case

Migration credit(s)

Upgrade Cisco DNA tier

Upgrade from Cisco DNA Essentials to Cisco DNA Advantage or Cisco DNA Premier

Customers get 50% credit on the remaining value of current subscription

Upgrade from Cisco DNA Advantage to Cisco DNA Premier

Customers get 100% credit on the remaining value of current subscription

Platforms Supported by SD-WAN

Q.  What is the latest software release version for the Cisco IOS XE SD-WAN image supported on the Cisco 1000 and 4000 Series ISRs, ASR 1000 Series, and 5000 Series ENCS platforms?
A.  Cisco IOS XE SD-WAN Software Release 17.2. Please refer to the release notes for more detail information - https://www.cisco.com/c/en/us/td/docs/routers/sdwan/release/notes/xe-17-2/iosxe-sd-wan-re-notes-17-2.html.

About Routing Software Subscription Offers

Offer structure

Q.  What option do customers have if they are looking for a non-SD-WAN solution?
A.  Customers have the following options:

Option 1: Customers can get Cisco DNA software on supported platforms and manage it via Cisco DNA Center.

Option 2: Customers can get Cisco ONE perpetual offers on supported platforms.

Option 3: Customers can get software a-la-carte.

Q.  What is the top-line view of non-SD-WAN Cisco DNA subscription offer?
A.  For detail into the non-SD-WAN Cisco DNA subscription offer, please see the SD-WAN and Routing Feature Matrix at the following URL: https://www.cisco.com/c/m/en_us/products/software/sdwan-routing-matrix.html.
Q.  Is the 50-device restriction on Cisco DNA Essentials applicable to a traditional routing deployment?
A.  No. There is no 50-device restriction on Cisco DNA Essentials in a traditional routing deployment.

Purchasing Cisco DNA for SD-WAN and Routing

Q.  How does a customer choose an optimal SD-WAN and Routing solution?
A.  The customer can consider these five steps:

      Step 1: Identify the use case

      Step 2: Select the bandwidth

      Step 3: Pick the license term

      Step 4: Choose on-premises or cloud managed

      Step 5: Determine platform for future scale

Q.  What subscription licensing terms are available?
A.  Today we offer 3- and 5-, and 7-year term options.
Q.  Can the customer migrate from on-premises to cloud management and vice versa on an SD-WAN and Routing deployment?
A.  Yes. With these subscription offers, customer choice and flexibility are paramount. Whether the current environment is based on Cisco IOS XE or vEdge, cloud- or on-premises managed, the customer can choose from three simple subscription tiers based on the use cases. If the customer chooses to move from on-premises management to cloud management, they can easily do that at no additional cost.
Q.  Why would a customer choose vManage vs. Cisco DNA Center?
A.  Customers who are on the journey to intent-based networking with SD-WAN will select Cisco vManage. For customers who have Cisco switching and wireless environments and want on-premises management for traditional routing deployment, Cisco DNA Center is the solution.
Q.  If a customer wants to buy Cisco DNA Premier, do they have to buy Cisco DNA Advantage and/or Cisco DNA Essentials?
A.  No. The subscription offers are nested SKUs. Cisco DNA Advantage includes Cisco DNA Essentials. Cisco DNA Premier includes Cisco DNA Advantage (which includes Cisco DNA Essentials).
Q.  Is the Cisco DNA bandwidth tier restriction applicable to both traditional routing and SD-WAN deployments?
A.  Yes. The Cisco DNA bandwidth tier restriction is applicable to both traditional routing (traditional IOS-XE) and the SD-WAN Cisco DNA stack.
Q.  How can a customer co-term licenses?
A.  Full co-terming is available to customers if they sign a Cisco Enterprise Agreement (EA). Outside of an EA, customers can co-term as long as they meet the 3-year minimum. For example, if the customer purchased a 5-year Cisco DNA subscription in 2019 (so ending in 2024), in 2020 they can co-term a new subscription to also end in 2024. However, they cannot purchase a subscription in 2022 and make it end in 2024, because in 2022 only two years are left. With an EA, customers won’t have such restrictions.
Q.  What hardware platforms are supported by on-premises-management vs. cloud-management offers?
A.  Today, customers can choose Cisco DNA Essentials, Cisco DNA Advantage, or Cisco DNA Premier for either on-premises management or cloud management.
For on-premises-management use cases, the offers support the ASR 1000, ISR 1000 and 4000, CSR 1000V, and ENCS 5000 hardware and are managed through Cisco DNA Center.
For SD-WAN use cases, the offers support the vEdge series, ASR 1000, ISR 1000 and 4000, CSR 1000V, and ENCS 5000.
For a specific product ID, please refer to the ordering guide.
Q.  Is Cisco DNA Essentials available on ASR 1000?
A.  No. Only Cisco DNA Advantage and Cisco DNA Premier are supported on ASR 1000.
Q.  Is there a process to set a starting date later than the actual buying date? What is the maximum delay that can be allowed?
A.  Yes. Customers can delay the start by up to 90 days from the time the order leaves the demand fulfillment center (usually within a day of placing the order). Customer can specify their preferred start date during the ordering stage in Cisco Commerce Workspace (CCW).
Q.  If a customer stops paying for their subscription software license, does the network stop working?
A.  For traditional environments (on-premises vs. cloud management), upon subscription expiration with no renewal, customers will still be able to use base routing features using CLI. However, customers will not be able to use the WAN management and control capabilities of Cisco DNA Center.
For SD-WAN environments (vManage), upon subscription expiration with no renewal, WAN management functions will no longer operate. Customers must renew their subscription-based licenses to continue to get access.
Q.  What happens if a hardware product reaches its “end of support” during an active software subscription period?
A.  Both hardware and software have their own release and support cycle, independent of each other. If the customer has an active software subscription while the underlying hardware goes out of support, then customer can move the subscription to a new hardware platform.

Cisco ONE Migration

Q.  What happened to the Cisco ONE Advantage subscription offer?
A.  Cisco ONE Advantage subscription offer is now renamed to Cisco DNA Premier. Cisco is making this change to better align with other Cisco DNA offers.
Q.  Are there additional ways for existing Cisco ONE perpetual customers to get Cisco DNA subscription offers?
A.  We are making it easier for our existing Cisco ONE customers get on the path of Cisco DNA innovations. In addition to the credits above for Cisco DNA Advantage or Cisco DNA Premier, existing Cisco ONE customers will automatically get Cisco DNA Essentials at the time of SWSS renewal. This Cisco DNA software will include SWSS benefits for the perpetual and subscription offers in addition to the Cisco DNA innovations. At a cost equivalent to that for SWSS renewal, customers can get the benefits of Cisco DNA Essentials (with SWSS included). These will be available as 1-, 3-, 5-, or 7-year terms. Customers will also retain their perpetual licenses.
Q.  What is the bandwidth restriction for Cisco ONE customers moving to a subscription offer?
A.  Bandwidth is limited by the platform of choice for customers using a perpetual Cisco ONE license. If the customer decides to move to SD-WAN deployment, the bandwidth is tied to the Cisco DNA subscription.
Q.  What are the bandwidth entitlements as part of a Cisco ONE migration to Cisco DNA via a SWSS renewal?
A.  See the chart below for the details:

Platform

Bandwidth

ISR 1000 Series, ISR 4221

10 M

ISR 4321

25 M

ISR 4331

50 M

ISR 4351

100 M

ISR 4431

250 M

ISR 4451

500 M

Cisco Enterprise Agreement (EA)

Q.  Can Cisco DNA Advantage or Cisco DNA Premier for SD-WAN and Routing be added to an EA?
A.  Yes. Some items to be aware of are listed below:

      There is a $100,000 minimum Total Contract Value (TCV) for a Cisco DNA enrollment in an EA. This TCV is aggregate across all three Cisco DNA suites: Switching, Wireless, and SD-WAN and Routing

      Metering is device-based

      3- or 5-year term

      Four bandwidth tiers are offered in Cisco DNA Advantage, three bandwidth tiers are offered in Cisco DNA Premier

      Cisco Enterprise Agreement True Forward benefits apply for bandwidth and devices

      Ability to co-term with an existing EA

Learn more at https://www.cisco.com/go/ea

Q.  Customer would like to upgrade from Cisco DNA Advantage to Cisco DNA Premier within an EA. Can they upgrade the license tier midterm?
A.  Yes. Within an EA, customers can upgrade from Cisco DNA Advantage to Cisco DNA Premier and receive a 100-percent credit for the residual Cisco DNA Advantage term. Customer would pay for the upgrade at True Forward.
Q.  What value do I get through a Cisco Enterprise Agreement (EA)?
A.  Cisco EA enables accelerated value realization. Some of the key value-additions are:
Easy to Buy: Three simple and flat-rate pricing tiers, financial predictability, upfront or annual payment terms, a cross-platform buying platform, unique value within each enrollment, True Forward, Not to Exceed Pricing (NTE), simplified installation base assessment, ability to upgrade tiers, and payable at True Forward.
Easy to Consume: True Forward (no retroactive billing), access to new software capabilities, on demand deployment, flexibility of bandwidth growth within a tier without additional cost.
Easy to Manage: Know where you stand with an EA workspace, co-termination of software subscriptions, and service-level assurance.
Q.  Which type of customers should consider EA?
A.  All customers should consider EA as it provides added value. Customers who are looking for the following should consider EA:

      Standardization: cross-architecture standardization

      Full coverage: 100-percent organization coverage

      Ease of management: centralized license management, co-termination, and procurement

      Predictability: predictable budget and pricing

      Relationship: strategic multiyear relationship

      Maximum value: ready for Cisco DNA journey, best value for money

Q.  Are there any promotions available for customers purchasing Cisco DNA subscription for SD-WAN and Routing through an EA?
A.  There are currently three promotions available for SD-WAN and Routing. These promotions are only available to customers either already in an Enterprise Agreement, or who will sign one.

      Buy More Save More: Customers who purchase more than one Cisco DNA suite will receive a 5% or 10% list price reduction across their entire order. This is also true if a customer adds additional suites to an existing Cisco DNA EA

      Customer Ramp: Customers are provided one year to reach enterprise-wide coverage, reflected by a one time purchase adjustment

      SD-WAN Acceleration: Each Cisco DNA SD-WAN and Routing software license purchased at the Tier 1 bandwidth level is entitled to one free Cisco ISR 1100-4G or Cisco ISR 1100-6G device, or choose the ISR 1100 LTE option at a promotional price of $795. Each Cisco DNA SD-WAN and Routing software license purchased at the Tier 2 bandwidth level is entitled to one free Cisco ISR1100-6G device. Purchases at the Tier 0 and Tier 3 bandwidth levels do not contribute to the TCV requirement and do not qualify for free devices.

The three promotions listed above are valid until July 25, 2020.
Q.  Can I still buy Cisco ONE through EA, as before?
A.  No. Cisco EA will offer Cisco DNA Advantage or Cisco DNA Premier.
Q.  I have an active Cisco ONE subscription through EA. How will the migration to Cisco DNA work?
A.  Cisco ONE Advantage has been renamed as Cisco DNA Premier.
Q.  What are the bandwidth tiers available through EA?
A.  There are four bandwidth tiers available through EA:

      Tier 0: up to 15 Mb/s (Cisco DNA Advantage only)

      Tier 1: 15.01 Mb/s up to 100 Mb/s

      Tier 2: 100.1 Mb/s up to 1 Gb/s

      Tier 3: 1.001 Gb/s up to 10 Gb/s

Q.  A customer already has a security EA. Which Cisco DNA tier should they consider?
A.  Security EA customers who already have Cisco Umbrella SIG Essentials and Cisco Threat Grid should consider Cisco DNA Advantage.
Q.  What happens if a customer buys one bandwidth tier in an EA (for example, Tier 1 entitles up to 100 Mb/s), but consumes more than what they are entitled to?
A.  Any sustained over-consumption is captured at the annual True-Forward event, and additional charges would apply if the consumption exceeds their entitlement. Over-consumption in bursts for a short period of time will not trigger True-Forward charges.
Q.  How does an EA customer upgrade from one bandwidth tier to another?
A.  An EA customer may consume more than their entitled bandwidth (for example, 100 Mb/s with Tier 1), but additional charges would apply if the consumption exceeds their entitlement at the annual True-Forward event.
Q.  Customer currently has a Viptela ® EA. How can they migrate to Cisco EA?
A.  At the time of Viptela EA renewal, customers EA will be cut-over to Cisco EA with Cisco DNA offer.

Cisco Smart Accounts and Smart Licensing

Q.  What is a Smart License and why should I care?
A.  Smart Licensing is a new, flexible software-licensing model that simplifies the way customers activate and manage licenses across their organization. Instead of using Product Activation Keys (PAKs), Smart Licenses establish a pool of software licenses in a customer-defined Smart Account that can be used throughout the enterprise.
Q.  What are Smart Accounts? Why should I care?
A.  Smart Accounts are mandatory for any subscription. They help identify and connect the right customer account into which the subscription licenses purchased by the customer will be deposited before they may be used. The combination of Smart Licensing and Smart Accounts delivers visibility into your license ownership and consumption (through a cloud portal) to help you reduce operational costs. Smart License is used with Cisco DNA Center.
Q.  What software products offer Smart Account and Smart License capabilities?
A.  All ISR 1000 series, ISR 4000 series, ASR 1000 series, and the virtual routers of the CSR 1000V and ISRV series include support for Smart Accounts and Licensing. The vEdge products (including the cloud versions) will support Smart Licensing in upcoming versions of the software.
Q.  How do I view and use a Smart License?
A.  License availability and consumption through a Smart License are visible through a portal called Cisco Smart Software Manager (CSSM). All licenses that are deposited and consumed are clearly visible through the user ID and password provided for the Smart or virtual account for each customer.
Q.  Where can I learn more about Cisco Smart Software Licensing and Smart Accounts?
For Smart Accounts, learn more at: https://www.cisco.com/c/en/us/products/software/smart-accounts.html for Smart Accounts.

Support

Q.  What support do customers get with the Cisco DNA subscription for SD-WAN and Routing?
A.  With Cisco DNA software licenses, customers receive embedded SWSS – which covers 24x7x365 Cisco Technical Assistance Center (TAC) support, software release updates, advanced support analytics, and designated service management. This is valid only for the Cisco DNA software subscription stacks (Cisco DNA Essentials, Advantage, and Premier).
For full hardware support, including the network stack (Network Essentials/Advantage), customers will require Smart Net Total Care for 24x7x365 Cisco Technical Assistance Center (TAC) support, proactive security and product alerts, and product lifecycle management. An additional option for hardware support is Solution Support for your multivendor Cisco solution environment.

Learn more