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Cisco Wireless Gateway for LoRaWAN Data Sheet

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Updated:November 26, 2018
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Updated:November 26, 2018
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The Cisco® Wireless Gateway for LoRaWAN supports the LoRa physical layer technology and complies with the LoRaWAN specification defined by the LoRa Alliance to provide LPWA (Low Power Wide Area) wireless connectivity for low data rate, battery-powered devices and sensors. Through the unlicensed sub-GHz radio, a wide variety of Internet of Things (IoT) endpoints that require low power operation or long-range transmission distances can now be connected and located more economically than ever before. Example use cases include asset tracking, water and gas metering, environmental monitoring, waste management, smart street lighting, smart agriculture, and many others.

datasheet-c78-737307_0.jpg

This product is a carrier-grade, ruggedized product specifically designed for harsh outdoor deployments, and also suitable for indoor applications. It adheres to the Semtech next-generation (version 2) gateway hardware reference design, offers up to 16 uplink channels, and provides geolocation capabilities through Time Difference of Arrival (TDOA) and Received Signal Strength Indication (RSSI) techniques.

Solution overview

LoRa

LoRa is a disruptive RF physical layer modulation technology that offers long-distance wireless connectivity, excellent power efficiency, very high receiver sensitivity, robust spectrum spreading, and securely encrypted transmissions. It operates on unlicensed Industrial, Scientific, and Medical (ISM) frequencies, for which 863 - 870 MHz spectrum and spectrum subsets are available for Europe, the Middle East, Africa, and India, and 902 - 928 MHz spectrum and spectrum subsets can be utilized in the Americas and in Asia-Pacific countries.

LoRaWAN

LoRaWAN is a MAC (Media Access Control) protocol specification defined by the LoRa Alliance that complements the LoRa physical layer. It is supported by an established ecosystem of LoRaWAN compliant devices that are available from multiple vendors, and which can be certified for interoperability by the LoRa Alliance.

The end-to-end LoRaWAN network architecture consists of four elements (Figure 1):

   Device: Endpoints such as water and gas meters, parking sensors, asset trackers, environmental sensors, or smoke detectors.

   Gateway: The wireless infrastructure required to provide radio coverage and packet forwarding for the devices, as well as IP backhaul to the network server. Cisco offerings include this Gateway and the IoT Field Network Director, which may serve as the gateway management system.

   Network server: The centralized radio controller, which performs radio management, the provisioning and authentication of devices, and the delivery of the data to one or multiple application servers through a set of Application Programming Interfaces (APIs). Cisco offers a partner network server solution and provides an SDK for this Gateway for integration with alternative network server solutions.

Figure 1.      LoRaWAN Network Architecture

datasheet-c78-737307_1.jpg

Cisco’s LoRaWAN solution offerings are available for service provider, public sector, and enterprise customers.

Hardware overview

The Cisco Wireless Gateway for LoRaWAN supports LoRaWAN Class A, B, and C device types, spreading factors, Adaptive Data Rates (ADR), channel diversity, integrated GPS time synchronization, and geolocation with hardware support for TDOA and RSSI based trilateration. Two models are available for domestic and international customers:

   IXM-LPWA-800-16-K9: Operates on the subsets of 863 - 870 MHz ISM frequencies

   IXM-LPWA-900-16-K9: Operates on the subsets of 902 - 928 MHz ISM frequencies

This product is IP67 rated and can be deployed outdoors on a pole, on a service provider’s cellular base station tower, on the roof of a building, or on a wall. It can also be installed in indoor locations such as a parking garage, a basement, or a ceiling inside a building. It comes equipped with support for two powering methods (802.3at POE+ and 48 VDC), two RF antenna connectors, a GPS antenna, a USB port, and a console port, as illustrated in Figure 2.

Figure 2.      Product interfaces and features

datasheet-c78-737307_2.jpg

Key benefits

Versatile backhaul options

This product can be configured as a radio interface of the Cisco Industrial Routers 807, 809, 829, Connected Grid Router 1120 and 1240. One or multiple gateways are connected to the LAN port(s) of the IR807, IR809, IR829, CGR-1120 or CGR-1240 via Ethernet or VLANs with encrypted links. Through this configuration, it provides LoRaWAN radio access while the IR809 or IR829 offer backhaul support for Gigabit Ethernet (electrical or fiber), 4G/LTE, or Wi-Fi. This offers customers maximum flexibility in a complex network environment: access to a fiber network through a Small Form-factor Pluggable (SFP) interface, the ability to connect to a cellular network through a single LTE or dual-LTE radios for redundancy, and the ability to connect to a Wi-Fi infrastructure or mesh network.

In addition, this product can be deployed as a standalone unit and directly connected to existing Ethernet switches or routers through its Fast Ethernet port. In standalone, it provides both LoRaWAN radio access and essential IP networking features. This deployment option is suitable for fully secure and trusted networks; for example, customers may directly connect it to a service provider’s intranet from an access switch or router that may be available at the service provider’s cellular base station site.

Robust security

The advanced features of the Cisco IOS® Software in the Cisco IR807, IR809, IR829, CGR-1120 and CGR-1240 can help customers quickly create a resilient and secure data path to their back-end platform over the public Internet. The Cisco IOS Software advanced security, firewall, routing, management, and Quality of Service (QoS) features enable you to easily overcome the challenges of relying on less secure or untrusted networks for the deployment of the LoRaWAN infrastructure. When this product is configured as a radio interface of IR807, IR809, IR829, CGR-1120 and CGR-1240  the LAN port can be set to restrict access to only the gateway, and the Ethernet link between the two devices can utilize an IP Security (IPsec) tunnel for the encrypted transport of the traffic.

This product embeds a Linux Container (LXC) inside its operating system. This virtualization can help a network server partner to easily adopt its LoRa radio control agent (Packet Forwarder). The radio control agent is strictly isolated from the host operating system, and assigned dedicated CPU and memory resources. The access privileges of the third-party software mandate that it can only run in the LXC, yet not visit the operating system kernel.

Geolocation capability

This product is equipped with hardware support for precise timestamping and high-accuracy GPS/GNSS for geolocation applications. Customers can take advantage of this capability to approximate the position of endpoints, yet without requiring GPS/GNSS to be present in the endpoints themselves. This dramatically reduces the power consumption compared with endpoints with GPS/GNSS built in. It is particularly well suited for geofencing (presence) and coarse asset tracking use cases.

Enhanced spectrum utilization

This product features two LoRa baseband subsystems, allowing it to support up to 16 uplink channels and thus receive up to 16 data packets concurrently. This design improves the radio spectrum utilization to up to 4 MHz channel bandwidths and thereby increases the overall system capacity.

Frequency channel diversity

This product supports software-configurable frequency channel diversity. Frequency channel diversity effectively aids in the propagation of the wireless signal from endpoints to the gateway, especially in multipath environments and for geolocation applications.

Ability to deploy omnidirectional and sectorized cells

This product allows to achieve both omnidirectional and sectorized (directional) propagation patterns. Omnidirectional cells are simply established through the usage of an omnidirectional antenna with a single gateway unit, while tri-sector cells can consist of three of the gateways with a 120-degree sector antenna[1] per each unit. Sectorization is useful for high-density deployments as it effectively increases the capacity of the cell.

Zero-touch provisioning

This product can be easily configured and managed by the Cisco IoT Field Network Director (FND). Zero-touch provisioning allows FND users to automatically and securely download pre-defined configurations to the gateway. Customers benefit from reduced deployment time and cost, in particular for deployments that require a large number of gateways to be installed.

Furthermore, FND supports remote gateway firmware upgrades, configuration backup and restore, IPsec tunnel setup automation and monitoring, and provides a user-friendly dashboard that includes performance statistics and alarm reports.

Product features

Table 1 summarizes the features of the Cisco Wireless Gateway for LoRaWAN.

Table 1.       Features and descriptions

Features

Operates as Standalone Gateway

Operates as a Radio Interface of IR809

Operates as a Radio Interface of IR829

Product components

  Standalone unit
  Attached to IR809 LAN Port
  Attached to IR829 LAN Port

Ethernet backhaul

  1x FE built in the Gateway
  1x GE on IR809
  1x SFP module for copper and fiber on IR829

4G/LTE backhaul

  Single radio, dual SIMs on IR809
  Single or dual radios, dual SIMs on IR829

Wi-Fi backhaul

  2.4 GHz/5 GHz 802.11n

PoE+ injector for the Gateway

  External
  External
  PoE+ module option in IR829 to supply power to one Gateway

Cisco IOx support

  Yes, on IR809
  Yes, on IR829

IP features

  DHCP client (IPv4)
  Static IP (IPv4)
  PPPoE
  802.1Q VLAN tagging
  Network Address Translation (NAT)
  Domain Name System (DNS)
  Network Time Protocol (NTP)
  Routing Information Protocol Versions 1 and 2 (RIPv1 and RIPv2)
  Generic Routing Encapsulation (GRE) and Multipoint GRE (MGRE)
  Cisco Express Forwarding
  Standard 802.1d Spanning Tree Protocol
  Layer 2 Tunneling Protocol (L2TP)
  Layer 2 Tunneling Protocol Version 3 (L2TPv3)
  NAT
  DHCP server, relay, and client (IPv4 and IPv6)
  Static IP (IPv4 and IPv6)
  Dynamic DNS (DDNS)
  NTP
  DNS Proxy
  DNS Spoofing
  Access Control Lists (ACLs)
  IPv4 and IPv6 Unicast and Multicast
  Open Shortest Path First (OSPF)
  Border Gateway Protocol (BGP)
  Enhanced Interior Gateway Routing Protocol (EIGRP)
  Virtual Route Forwarding (VRF) Lite
  Next-Hop Resolution Protocol (NHRP)

Security features

  IPsec (open source)
  Two IPsec tunnels – support Active/Active or Active/Standby mode
  Public Key Infrastructure (PKI)
  Simple Certificate Enrollment Protocol (SCEP, open source)
  Network Address Translation (NAT) traversal
  Software image secure boot
  Cisco ACT2 hardware IEEE 802.1ar secure identity
  Support SHA256 for firmware signature and uboot
  Authentication of the firmware image before flashing it
  Password protection in filesystem

Secure Connectivity:

  Secure Sockets Layer (SSL) VPN for secure remote access
  Hardware-accelerated Data Encryption Standard (DES), 3DES, Advanced Encryption Standard (AES) 128, AES 192, and AES 256
  PKI support
  Twenty IPsec tunnels
  Cisco Easy VPN Solution client and server
  Network Address Translation (NAT) transparency
  Dynamic Multipoint VPN (DMVPN)
  Tunnel-less Group Encrypted Transport VPN
  FlexVPN
  IPsec stateful failover
  VRF-aware IPsec
  IPsec over IPv6

Cisco IOS Firewall:

  Zone-based policy firewall
  VRF-aware stateful inspection routing firewall
  Stateful inspection transparent firewall
  Advanced application inspection and control
  Secure HTTP (HTTPS), FTP, and Telnet Authentication Proxy
  Dynamic and static port security
  Firewall stateful failover
  VRF-aware firewall

Integrated threat control:

  Control-plane policing
  Flexible packet matching
  Network foundation protection

Others:

  Software image secured boot
  Cisco ACT2 hardware IEEE 802.1ar secure identity
  LAN port authentication to access IXM Gateway
  IPsec encryption between IR809 or IR829 and IXM Gateway

Quality-of-service (QoS) features

-

  Low-Latency Queuing (LLQ)
  Weighted Fair Queuing (WFQ)
  Class-Based WFQ (CBWFQ)
  Class-Based Traffic Shaping (CBTS)
  Class-Based Traffic Policing (CBTP)
  Policy-Based Routing (PBR)
  Class-Based QoS MIB
  Class of Service (CoS) to Differentiated Services Code Point (DSCP) mapping
  Class-Based Weighted Random Early Detection (CBWRED)
  Resource Reservation Protocol (RSVP)
  Real-Time Transport Protocol (RTP) header compression (cRTP)
  Differentiated Services (DiffServ)
  QoS preclassify and prefragmentation
  Hierarchical QoS (HQoS)

ISM band support

  EU 863 - 870 MHz, India 865 - 867 MHz, U.S. 902 - 928 MHz, Australia 915 - 928 MHz, and AS 923 MHz
  Support for up to 16 uplink channels, 4 MHz bandwidth

LoRa technology

  Semtech version 2 gateway hardware reference design compliance
  Adaptive Data Rates (ADR)
  Spreading Factors
  Channel diversity (no diversity and full diversity)

LoRaWAN specification

  LoRaWAN specification 1.0.1, 1.0.2 and 1.1 (draft) release compliant
  Support for Class A, B and C endpoints

Radio spectrum sniffer

  Online scanning of the interference noise on the RF channel

LTE coexistence

  Insertion interference reduction to LTE band 20 uplinks (832 – 862 MHz)

Geolocation capability

  Through TDOA and RSSI for GPS-free endpoints

Linux Container (LXC)

  Host third-party LoRa Packet Forwarder through software virtualization
  Support unprivileged mode

IoT FND management features

  Zero-touch provisioning: automatically download configuration file to the Gateway, IR809 and 829 during registration
  Automatically download third-party LoRa Packet Forwarder to the Gateway during its initial registration
  IPSec tunnel setup automation
  Configure the settings of Gateway, the IR809 and IR829
  Firmware upgrade
  Configuration file backup and restore
  Gateway reboot
  Gateway model
  Gateway ID (name and serial number)
  Gateway operational status
  Gateway up time
  Gateway enclosure cover close/open
  WAN IP address
  IPsec tunnel status
  Firmware version
  Boot loader version
  CPU usage rate
  Device temperature
  Alarm and event reports
  GPS status
  FPGA version
  HAL driver version
  Antenna RSSI value
  AES key
  Packet Forwarder ID, status, firmware version, and public key installed

Product specifications

Tables 2 and 3 list the Gateway part numbers and specifications, respectively. Table 4 contains the performance specifications, and Table 5 provides product compliance information. Table 6 lists the RF antenna specifications, and Table 7 lists the GPS antenna specifications.

Table 2.       Product part numbers and applicable regions

Part Number

Description

IXM-LPWA-800-16-K9

  Cisco wireless gateway for LoRaWAN, operates on the frequency subset of 863 - 870 MHz ISM band, applicable to LoRaWAN regional profile for Europe, Middle East, Africa and India

IXM-LPWA-900-16-K9

  Cisco wireless gateway for LoRaWAN, operates on the frequency subset of 902 - 928 MHz ISM band, applicable to LoRaWAN regional profile for Americas, Asia and Pacific

Please contact your local Cisco account representative for the region and country certification availability for each model.

Table 3.       Product specifications

Specification

Description

Physical Specifications

IP rating

  Outdoor, IP67

External dimensions (H x W x D)

  281 (incl. RF antenna connector) x 206 (not incl. GPS antenna connector) x 100 (incl. mount screws) mm or 11 x 8 x 4 inches

Net weight

  3.6 kg (8 pound)

Enclosure material

  Aluminum, die-cast

Mounting options

  Wall and pole mount

Operating temperature range

  -40 to 158°F (-40 to 70°C) without solar load

Operating humidity

  5 to 95%, noncondensing

Altitude

  Operational: 13,800 feet (4,206 meters)
  Nonoperational: 15,000 feet (4,572 meters)

Wind resistance

  Up to 100 mph (sustained)
  Up to 165 mph (gusts)

Thermal cooling

  Passive (fan-less)

Compute and Storage

CPU

  1.33 GHz, single core

Memory

  1 GB DDR4 RAM

Flash memory

  4 GB

Interfaces and Controls

Ethernet

  1x 10/100 Mbps Fast Ethernet (RJ-45)
  Support for PoE+ (802.3at) PD

RF antenna connectors

  Two extendable RF antennas, N-type

GPS antenna connector

  One extendable GPS antenna, TNC

Console

  1x RJ-45

USB

  1x USB 2.0, type A connector

Reset button

  Push to reboot system or for factory default recovery

Power

Power input options

  PoE+, 802.3at
  DC-In, 48 VDC, 0.7 A

Power consumption

  30 Watts maximum

Ground

  1x ground connector

GPS

Built-in GPS

  High-sensitivity GNSS module
  GPS L1C/A, QZSS L1C/A, SBAS L1C/A, GLONASS L1OF, and Galileo E1B/C ready
  Time pulse accuracy <20 ns (clear sky)
  NMEA 0183, Version 4.0

LEDs

System LED

  Off: Device not powered on
  Red: Alarm
  Green solid: System ready

Mode LED

  Off: The gateway operates as standalone unit
  Green solid: The gateway operates as the radio interface of IR 807, 809, 829, CGR-1120 and 1240

Operating System

Linux

  Version 4.4.52

Device Manufacturing Security

ACT2

  Cisco Anti-Counterfeit Technology, 2 nd Generation

Table 4.       Product performance specifications

Specification

Description

Sensitivity

Receiver sensitivity

  Up to -139.5 dBm

Output Power

IXM-LPWA-800-16-K9

  For the 868 MHz ISM band in Europe, supports up to +27 dBm Effective Radiated Power (ERP) on the high-power channel at 869.525 MHz and +14 dBm at other channels, complying with EN 300 220-2

IXM-LPWA-900-16-K9

  For the 915 MHz ISM band in USA, supports up to +30 dBm conducted output power with 6 dBi gain antenna, complying with FCC 15.247 DTS rules

Table 5.       Product certification and compliance

Specification

Applicable Regions

Safety

IEC 60950-1

  INTL

EN 60950-1

  EU

UL 60950-1

  USA

EN 50385

  EU

CAN/CSA-C22.2 No. 60950-1

  Canada

CAN/CSA-C22.2 No. 60950-22

  Canada

UL 60950-22

  USA

RSS-102

  Canada

FCC Part 2

  USA

IEC 60529

  INTL

EMC Emission

FCC Part 15 Class A

  USA

EN 55032 Class A

  EU

ICES-003

  Canada

CISPR 32

  Australia and New Zealand

VCCI Class A

  Japan

EMC Immunity

EN 55024

  EU

EN 301 489-1/-3

  EU

Radio

EN 300 220-2

  EU

EN 300 440-2

  EU

AS/NZS 4268

  Australia and New Zealand

FCC Part 15.247

  USA

RSS-247

  Canada

ARIB STD-T108

  Japan

Table 6.       Product RF antenna specifications

Specification

Applicable Regions

ANT-LPWA-DB-O-N

  Type: Omnidirectional
  Operating frequency range: 863 - 928 MHz
  Gain: 6 dBi
  Environmental: Outdoor, IP67 rated
  Operating temperature range: -40 to 158°F (-40 to 70°C)
  Mounting: Wall and pole
  Impedance: 50 Ohms
  VSWR: 1.5
  Half power beam width: H:360°, V:25°
  Polarization: Vertical
  Weight: 298 g (not including the mounting kit)
  Height: 795 mm
  Diameter: 23 mm (mounted part) and 22 mm (body part)
  Lighting protection: DC grounded
  Connector: Type N Female
  Wind resistance sustained: Up to 100 mph
  Wind resistance gusts: Up to 165 mph

ANT-LPWA-DB-O-N-5

  Type: Omnidirectional
  Operating frequency range: 863 - 928 MHz
  Gain: 5 dBi
  Environmental: Outdoor, IP67 rated
  Operating temperature range: -40 to 158°F (-40 to 70°C)
  Mounting: Wall and pole
  Impedance: 50 Ohms
  VSWR: 1.5
  Half power beam width: H:360°, V:30°
  Polarization: Vertical
  Weight: 790 g (not including the mounting kit)
  Height: 692 mm
  Diameter: 33 mm (mounted part) and 25 mm (body part)
  Lighting protection: DC grounded
  Connector: Type N Female
  Wind resistance sustained: Up to 100 mph
  Wind resistance gusts: Up to 165 mph

ANT-WPAN-OM-OUT-N

  Type: Omnidirectional
  Operating frequency range: 902 - 928 MHz
  Gain: 4 dBi
  Environmental: Outdoor
  Operating temperature range: -40 to 185°F (-40 to 85°C)
  Mounting: Wall and pole
  Impedance: 50 ohms
  VSWR: 1.5
  Half power beam width: H:360°, V:30°
  Polarization: Vertical, liner
  Weight: 680 g (not including the mounting kit)
  Height: 591 mm
  Connector: Type N Female

ANT-WPAN-OD-OUT-N

  Type: Omnidirectional
  Operating frequency range: 863 - 928 MHz
  Gain: 1.5 dBi
  Environmental: Outdoor and indoor
  Operating temperature range: -40 to 185°F (-40 to 85°C)
  Mounting: Direct chassis or bulkhead mount
  Impedance: 50 ohms
  VSWR: 1.5
  Half power beam width: H:360°, V:30°
  Polarization: Vertical, liner
  Weight: 120 g
  Height: 20 mm
  Connector: Type N Male

Table 7.       GPS antenna specifications

Specification

Applicable Regions

ANT-GPS-OUT-TNC

  Type: Patch, active
  Environmental: Outdoor
  Height: 3.2 in. (8.13 cm)
  Width (maximum, at base):1.75 in. (4.45 cm)
  Operating frequency range: 1,575.42 MHz
  Impedance: 50 ohms, nominal
  VSWR: 2.0 maximum in band
  Gain: 4 dBi
  Minimum gain: 1 dBi @ 10-degrees elevation
  Pattern type: Hemispherical
  Polarization: Circular RHCP
  LNA gain: 25 dB +/–2 dB, DC voltage: 3 to 5 VDC
  Out-of-band attenuation: 60 dB minimum at 1575 +/– 50 MHz
  Current draw: 20 mA maximum @ 3.3 VDC +/– 0.3 VDC
  Operating temperature: -40 to 185ºF (- 40 to 85ºC)
  Connector: Right-angle MCX (male)
  Wind-speed rating: 165 mph
  Compliance: ROHS

Ordering information

Table 8 provides ordering information for the Cisco LoRaWAN Gateway and associated accessories.

Table 8.       Ordering information

Part number

Product Description

Note

Base Unit

IXM-LPWA-800-16-K9

Cisco wireless gateway for LoRaWAN, operates on the frequency subset of 863 - 870 MHz ISM band, applicable to LoRaWAN regional profile for Europe, Middle East, Africa and India

 

IXM-LPWA-900-16-K9

Cisco wireless gateway for LoRaWAN, operates on the frequency subset of 902 - 928 MHz ISM band, applicable to LoRaWAN regional profile for Americas, Asia (not for India and China) and Pacific

 

Mount Kit

AIR-ACC1530-PMK1

Pole/Wall Mount Kit

1 per base unit

ACC-LPWA-HDWR-KIT

Cable gland and grounding lug

1 per base unit

RF Antenna

ANT-LPWA-DB-O-N

Outdoor omni-antenna, operates on 863-928 MHz, 6 dBi, type N female connector

1 or 2 per base unit

ANT-LPWA-DB-O-N-5

Outdoor omni-antenna, operates on 863-928 MHz, 5 dBi, type N female connector

1 or 2 per base unit

ANT-WPAN-OD-OUT-N

Outdoor/indoor omni-antenna, operates on 863-928 MHz, 1.5 dBi, type N male connector

1 per base unit

ANT-WPAN-OM-OUT-N

Outdoor omni-antenna, single-band 902-928 MHz, 4 dBi, type N female connector

1 or 2 per base unit

GPS Antenna

ANT-GPS-OUT-TNC

Outdoor GPS antenna with integrated 15-ft cable, type TNC connector

1 per base unit

Software and License

SW-IXM-LPWA-K9

Cisco software for LoRaWAN gateway

1 per base unit

L-IOTFND-LORAWAN

Cisco IOT Field Network Director (FND) license to manage the LoRaWAN gateway

1 per base unit

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For more information

For more information about the Cisco wireless gateway for LoRaWAN, please visit https://www.cisco.com/go/lorawan or contact your local Cisco account representative.

Cisco and partner services for the Enterprise Networks Architecture

Enable the Cisco Enterprise Networks Architecture and the business solutions that run on it with intelligent, personalized services from Cisco and our partners. Backed by comprehensive networking expertise and a broad ecosystem of partners, these services can help you plan, build, and run a network that enables you to expand geographically, embrace new business models, and promote business innovation. Whether you are looking to transition to a Cisco ONE Enterprise Networks Architecture, solve specific business problems, or improve operational efficiency, we have a service that can help you get the most from your IT environment. For more information, visit https://www.cisco.com/go/services.

Warranty coverage and technical service options

The Cisco wireless gateway for LoRaWAN comes with 5-year limited hardware warranty. Adding a contract for a technical service offering, such as Cisco SMARTnet® Service, provides additional benefits not available with the warranty, including access to operating system updates, Cisco.com online resources, and Cisco Technical Assistance Center (TAC) support services. Table 9 shows the available technical services.

For information about Cisco warranties, visit https://www.cisco.com/go/warranty.

For information about Cisco Technical Services, visit https://www.cisco.com/go/ts.

Table 9.       Cisco services and support programs

Service and Support

Features

Cisco SMARTnet Service

  Global access to the Cisco TAC 24 hours a day
  Unrestricted access to the extensive Cisco.com resources, communities, and tools
  Next-business-day, 8 x 5 x 4, 24 x 7 x 4, and 24 x 7 x 2 advance hardware replacement 1 and onsite parts replacement and installation available
  Ongoing operating system software updates within the licensed feature set 2
  Proactive diagnostics and real-time alerts on Cisco Smart Call Home-enabled devices

Cisco Smart Foundation Service

  Next-business-day advance hardware replacement as available
  Business-hours access to Small and Medium-sized Business (SMB) Cisco TAC (access levels vary by region)
  Access to Cisco.com SMB knowledge base
  Online technical resources through Smart Foundation Portal
  OS software bug fixes and patches
1 Advance hardware replacement is available in various service-level combinations. For example, 8 x 5 x NBD indicates that shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region), with NBD delivery. Where NBD is not available, same-day shipping is provided. Restrictions apply; review the appropriate service descriptions for details.
2 Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the licensed feature set.

The LoRa name and associated logo are trademarks of Semtech Corporation or its subsidiaries.

Semtech, the Semtech logo and LoRa are registered trademarks of Semtech Corporation.

LoRaWAN is a trademark of Semtech Corporation.

 

 

 



[1] Available from third-party antenna vendors

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