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End-of-Sale and End-of-Life Announcement for the Cisco Remote Expert Mobile/Remote Expert Cobrowse

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Updated:April 15, 2019
Document ID:1547232231916237

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

EOL12867 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco Remote Expert Mobile/Remote Expert Cobrowse. The last day to order the affected product(s) is February 11, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

Table 1.       End-of-Life Milestones and Dates for the Cisco Remote Expert Mobile/Remote Expert Cobrowse

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 11, 2019

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

February 11, 2019

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 11, 2019

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

February 11, 2020

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

February 11, 2020

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

May 7, 2021

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

February 28, 2022
HW = Hardware    OS SW = Operating System Software  App. SW = Application Software

Table 2.       Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-RECOB

Top level for Remote Expert Mobile Co-browse

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-RECOB-KIT-K9

RE Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-RECOB-SAADD-L

RE Agent ADDON

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-RECOB-SAGT-LC

Single RTU certificate

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-RECOB-SAGT5-L

RE Agent Mobile Co-browse Standard New Lic for CCX

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-RECOB-SVR

Server Lic

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB

Top level for Remote Expert Mobile

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-B5

5 RE Agent Mobile Lic for CCX Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-KIT-K9

RE Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-SAADD-L

RE Agent ADDON

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-SAGT-LC

Single RTU certificate

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-SAGT5-L

RE Agent Mobile Standard New Lic for CCX

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-SVR

Server Lic

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-REMOB-UPG

RE Agent Mobile Co-browse Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB

Top level for Remote Expert Mobile Co-browse

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB-KIT-K9

RE Co-browse Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB-SAADD-L

RE Agent ADDON

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB-SAGT-LC

Single RTU certificate

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB-SAGT5-L

RE Agent Mobile Co-browse Std New Lic for UCCE/PCCE/HCS/CUCM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-RECOB-SVR

Server Lic

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB

Top level for Remote Expert Mobile

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-B5

5 RE Agent Mobile Lic for PCCE Bundle

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-KIT-K9

RE Media

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-SAADD-L

RE Agent ADDON

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-SAGT-LC

Single RTU certificate

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-SAGT5-L

RE Agent Mobile Standard New Lic for UCCE/PCCE/HCS/CUCM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-SVR

Server Lic

See the Product Migration Options section below for detailed information on replacing this product.

-

-

IPCE-REMOB-UPG

RE Agent Mobile Co-browse Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

REMOB-NFR-CH

NON-PRODUCTION SUITE FOR CHANNEL PARTNERS

See the Product Migration Options section below for detailed information on replacing this product.

-

-

REMOB-NFR-DART

NON-PRODUCTION SUITE FOR PARTNERS VIA DART

See the Product Migration Options section below for detailed information on replacing this product.

-

-

REMOB-NFR-EC

CCEH EINON-PRODUCTION SUITE FOR END CUSTOMERS

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product Migration Options

Cisco Customer Journey platform will support Video Agents. Existing Remote Expert Mobile customers should consider migrating their video agents to the Cisco Customer Journey Platform for video agent support. For questions on Remote Expert Mobile End-of-life, please contact Cisco at rem-eol_questions@cisco.com.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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