End-of-Sale and End-of-Life Announcement for the Cisco Remote Expert Mobile/Remote Expert Cobrowse
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EOL12867 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Remote Expert Mobile/Remote Expert Cobrowse. The last day to order the affected product(s) is February 11, 2019. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Remote Expert Mobile/Remote Expert Cobrowse
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
January 11, 2019 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
February 11, 2019 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
May 11, 2019 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
February 11, 2020 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
February 11, 2020 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
May 7, 2021 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
February 28, 2022 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CCX-RECOB |
Top level for Remote Expert Mobile Co-browse |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-RECOB-KIT-K9 |
RE Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-RECOB-SAADD-L |
RE Agent ADDON |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-RECOB-SAGT-LC |
Single RTU certificate |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-RECOB-SAGT5-L |
RE Agent Mobile Co-browse Standard New Lic for CCX |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-RECOB-SVR |
Server Lic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB |
Top level for Remote Expert Mobile |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-B5 |
5 RE Agent Mobile Lic for CCX Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-KIT-K9 |
RE Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-SAADD-L |
RE Agent ADDON |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-SAGT-LC |
Single RTU certificate |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-SAGT5-L |
RE Agent Mobile Standard New Lic for CCX |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-SVR |
Server Lic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| CCX-REMOB-UPG |
RE Agent Mobile Co-browse Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB |
Top level for Remote Expert Mobile Co-browse |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB-KIT-K9 |
RE Co-browse Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB-SAADD-L |
RE Agent ADDON |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB-SAGT-LC |
Single RTU certificate |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB-SAGT5-L |
RE Agent Mobile Co-browse Std New Lic for UCCE/PCCE/HCS/CUCM |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-RECOB-SVR |
Server Lic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB |
Top level for Remote Expert Mobile |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-B5 |
5 RE Agent Mobile Lic for PCCE Bundle |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-KIT-K9 |
RE Media |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-SAADD-L |
RE Agent ADDON |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-SAGT-LC |
Single RTU certificate |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-SAGT5-L |
RE Agent Mobile Standard New Lic for UCCE/PCCE/HCS/CUCM |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-SVR |
Server Lic |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| IPCE-REMOB-UPG |
RE Agent Mobile Co-browse Upgrade |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| REMOB-NFR-CH |
NON-PRODUCTION SUITE FOR CHANNEL PARTNERS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| REMOB-NFR-DART |
NON-PRODUCTION SUITE FOR PARTNERS VIA DART |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| REMOB-NFR-EC |
CCEH EINON-PRODUCTION SUITE FOR END CUSTOMERS |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Product Migration Options
Cisco Customer Journey platform will support Video Agents. Existing Remote Expert Mobile customers should consider migrating their video agents to the Cisco Customer Journey Platform for video agent support. For questions on Remote Expert Mobile End-of-life, please contact Cisco at rem-eol_questions@cisco.com.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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