The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL15081
Cisco announces the end-of-sale and end-of life dates for the Cisco Webex Contact Center Enterprise Add-ons - Select Skus. The last day to order the affected product(s) is January 31, 2024. The last day to renew or add to an existing subscription is January 31, 2026. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Existing customers should consider migrating to equivalent offer under the SolutionsPlus program for Acqueon and Nuance services.
Table 1. End-of-life milestones and dates for the Cisco Webex Contact Center Enterprise Add-ons - Select Skus
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end of sale and end of life of a product is distributed to the general public. |
August 1, 2023 |
| End-of-Sale Date * |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
January 31, 2024 |
| End of Change/Renewal Date *: |
The last date to Renew or Add to an existing subscription. |
January 31, 2026 |
| Last Date of Support **: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
January 31, 2026 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-WCCE-NR3 |
WxCCE Nuance Recognizer Tier 3 |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-NR3-O |
WxCCE Nuance Recognizer Tier 3 Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-NV |
WxCCE Nuance Vocalizer |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-NV-O |
WxCCE Nuance Vocalizer Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-OBL |
WxCCE Acqueon Outbound List and Campaign Concurrent Agent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-OBL-O |
WxCCE Acequeon Outbound List and Campaign Agent Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-CER |
WxCCE Cisco Emergency Responder |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-CER-O |
WxCCE Cisco Emergency Responder Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-DID |
Webex Contact Center Enterprise PSTN Audio Toll Inbound |
There is currently no replacement product available for this product. |
- |
- |
| A-FLEX-WCCE-DID-O |
Webex Contact Center Enterprise PSTN Toll Inbound Overage |
There is currently no replacement product available for this product. |
- |
- |
| A-FLEX-WCCE-TF |
Webex Contact Center Enterprise PSTN Audio Toll Free Inbound |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCEDID-ENT |
Webex Contact Center EnterprisePSTN Toll Inbound Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-TF-O |
Webex ContactCenter Enterprise PSTN TollFree Inbound Overage |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-WCCE-TF-ENT |
Webex ContactCenter Enterprise PSTN Toll Free Inbound Ent |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Existing customers should consider migrating to equivalent offer under the SolutionsPlus program.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.