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Cisco IP Phone 8800 Series with Multiplatform Phone Firmware Data Sheet

Data Sheet

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Updated:June 29, 2020

Available Languages

Download Options

  • PDF
    (384.4 KB)
    View with Adobe Reader on a variety of devices
Updated:June 29, 2020
 

 

The Cisco® IP Phone 8800 Series with Multiplatform Phone Firmware is a high-fidelity voice and video communications portfolio designed to improve your organization’s person-to-person communications while reducing your operating costs on approved Unified-Communications-as-a-Service (UCaas) platforms.

Product overview

For partners who provide voice and video services to end customers on third-party platforms, Cisco offers specific firmware loads that support these platforms and run on the Cisco® IP Phone 8800 Series. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco call control systems, but there are many similarities. For clarity, this data sheet focuses only on the features provided on these multiplatform phone firmware loads. For a list of hardware-enabled functions, see the data sheets for the phones listed under the Cisco IP Phone 8800 Series product information.

Additionally, Cisco has adopted circular design principles in its products by pioneering the use of post-consumer recycled plastic. Select models within Cisco’s IP Phone 8800 Series now reduce the use of natural resources while closing the loop with its own electronic waste. Learn more about what this means by visiting the Cisco’s Circular Economy website.

Current models in the program: 8811, 8841, 8851, 8861

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Supported features

Table 1 lists the features supported in the multiplatform phone firmware. Check the release notes for details about these features including the required minimum firmware version to support them.

Table 1.        Supported features with MPP firmware version 11.3.1

Feature

Detail

Audio

  Codecs: G.711 (A-law and m-law), G.722.2, G.722, G.729ab, ILBC, iSAC, Opus, Narrowband Opus
  DTMF: In-band, Out-of-band (RFC 2833) and SIP INFO
  Early Media and Preconditions
  MOS Score reporting (Telchemy)
  The 8800 series provides exceptional noise isolation when used with a Cisco 500 Series Headset.

Headset

  The analog headset jack is a wideband-capable RJ-9 audio port for the 8800 series models, except for the Cisco IP Conference Phone 8832.
  The 8851, 8861 and 8865 also have USB ports that support headsets.

Video

  H.264 HD 720p Video camera, WVGA display
  Picture in Picture (PiP)
  Camera exposure control
  Bandwidth control

Network

  Global Discovery Services
  MAC address (IEEE 802.3)
  SIP protocol support (RFC3261 and companion RFCs)
  HTTPs Support for XSI Services
  IPv4 (RFC 791)
  IPv6 (RFC 2460): System Interoperability Testing Required
  DNS: A record (RFC 1706), SRV record (RFC 2782)
  Dynamic Host Configuration Protocol (DHCP) (RFC 2131)
  Peer Firmware Sharing
  Simple Network Time Protocol (SNTP) (RFC 2030)
  Name Authority Pointer (NAPTR)
  Network Address Translator (NAT) transversal, STUN
  UDP/TCP
  Link Layer Discovery Protocol (LLDP)
  Cisco Discovery Protocol (CDP)
  TR.69 Provisioning: System Interoperability Testing Required
  Voice and Video Priority Configuration
  Zero Touch Provisioning

Security

  802.1x authentication
  Configurable Ciphers
  EDOS Certificate Upload and Encryption Hash Selection
  Media encryption via SRTP
  Transport Layer Security (TLS)
  Encrypted configuration files
  FIPS 140-2
  Digest authentication
  Password Login
  HTTPs secure provisioning
  Mandatory/Optional Secure Call
  Stateful Firewall

Applications

  BroadWorks Anywhere
  BroadWorks Executives and Assistants
  Broadsoft Global Discovery Services (GDS)
  BroadWorks XSI Call Logs Display
  BroadWorks XSI Caller ID Blocking
  Cisco Problem Reporting Tool (PRT) with local and remote initiation
  Cisco XML Services Interface (XSI)
  Multicast Paging
  Remote SDK
  UC-One Presence
  Voice Feedback Accessibility

Call control and audio features

  Busy Lamp Field (BLF) 1
  Call back on busy
  Call blocking - anonymous and selective
  Call conferencing - hosted (N-party) 1
  Call conferencing – local 3-way
  Call forwarding - unconditional, no answer, on busy
  Call hold
  Call pickup - selective and group 1
  Call park and unpark 1
  Call transfer - attended or blind
  Call waiting
  Caller ID name and number and outbound caller ID blocking
  Caller ID mapping for incoming calls
  Configurable dial/numbering plan support with inter-digit timers - per line
  Configurable supplementary services soft keys
  Distinctive ringing based on calling and called number
  Do not disturb
  Emergency Call Support 1
  Extension mobility/hot-desking 1
  Group paging 1
  Hoteling 1
  Intercom 1
  Individual volume setting per audio path (headset/handset/speaker)
  Multicast paging
  Music on hold [1]
  Outbound caller ID blocking
  Programmable Line Keys (PLKs): Other than the primary line assignment on the first line key, the other keys may be configured as user-customizable, or system administrator-customizable PLKs
  Visual Voice Message Waiting Indicator (VMWI)
  Shared/bridge line appearance 1
  Supplementary services feature activation codes

Directory

  Local phonebook
  XML/LDAP remote directory
  Broadsoft Directory
  Intelligent search
  Call History
  Reverse address lookup in all directories
  Intelligent Proximity (mobile device contacts synchronization)
  Contact Search in Multiple Directories, Broadsoft, LDAP, Personal, Bluetooth-synchronized
  LDAP over TLS

Management

  Configuration: Browser/Phone/Auto-provision
  Auto provision via TFTP/HTTP/HTTPs for mass deployment
  Encrypted HTTP data in plain HTTP transmissions
  Packet Capture, Problem Reporting Tool (PRT) and upload of PRT
  Remote generation and upload of PRT data
  Configuration report to provisioning server

Platform support

Table 2 lists the platforms supported by the multiplatform phone firmware.

Table 2.        Supported platforms

Platforms Supported

Certifications

Asterisk

Interoperability Tested – Release (1.8+)

Broadcloud

Interoperability Tested and Certified

Broadsoft Broadworks

Interoperability Tested and Certified – Releases 19sp1, 20sp1, 21sp1, 22sp1

Centile

Interoperability Tested and Certified – Release Istra SP 9.2

Metaswitch

Interoperability Tested and Certified – Release 9.3

Licensing

All Cisco IP Phone 8800 Series are covered by the Cisco End User License Agreement at https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

Or use the shortcut: https://www.cisco.com/go/eula.

Product specifications

Table 3 lists the specifications for the multiplatform phone firmware. For more hardware specifications, see the Cisco IP Phone 8800 Series data sheets: https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-listing.html

Table 3.        Specifications

Feature

Details

Protocol support

SIP: all models

Full DN lines supported

8811: 10 lines (SIP registrations)

8832: 1 line (SIP registration)

8841: 10 lines (SIP registrations)

8845: 10 lines (SIP registrations)

8851: 10 lines (SIP registrations)

8861: 10 lines (SIP registrations)

8865: 10 lines (SIP registrations)

Language support

  Bulgarian
  Catalan
  Chinese (Simplified)
  Chinese (Traditional, Hong Kong)
  Croatian
  Czech
  Danish
  Dutch
  English (American)
  English (United Kingdom)
  Finnish
  French (France)
  German
  Greek
  Hungarian
  Italian
  Japanese
  Korean
  Norwegian
  Polish
  Portuguese (Portugal)
  Spanish (Spain)
  Slovak
  Swedish
  Slovenian
  Turkish

Ordering information

Table 4 provides information for ordering the 8800 Series phones with the multiplatform phone firmware.

Table 4.        Ordering information

Part #

Product Description

CP-8811-3PCC-K9=

Cisco IP Phone 8811 shipped with multiplatform phone firmware

CP-8832-3PCC-K9=

Cisco IP Conference Phone 8832 shipped with multiplatform phone firmware. This product SKU ships without a power accessory, which is required to connect both power and Ethernet to the USB-C port on the 8832’s housing. This SKU should be used for replacement hardware only and not for new installations.

  To order this product for new installations with either a Power Over Ethernet connector or wall power connector shipped in the same gift box, use CP-8832-3PCC-K9, and click Select Options to choose the desired connector.

See Tables 6 and 7 for a full list of international SKUs and accessories.

CP-8841-3PCC-K9=

Cisco IP Phone 8841 shipped with multiplatform phone firmware

CP-8845-3PCC-K9=

Cisco IP Video Phone 8845 shipped with multiplatform phone firmware

CP-8851-3PCC-K9=

Cisco IP Phone 8851 shipped with multiplatform phone firmware

CP-8861-3PCC-K9=

Cisco IP Phone 8861 shipped with multiplatform phone firmware

CP-8865-3PCC-K9=

Cisco IP Video Phone 8865 shipped with multiplatform phone firmware

CP-BEKEM-3PCC=

Cisco IP Key Expansion Module for multiplatform phones (To be discontinued in Calendar Year 2020)

CP-8800-A-KEM-3PC=

Cisco IP Key Expansion Module for use with the 8851 and 8861 Audio MPP phones Requires MPP firmware version 11.2.3 or later

CP-8800-V-KEM-3PC

Cisco IP Key Expansion Module for use with the 8865 Video MPP Phone Requires MPP firmware version 11.2.3 or later

Part Numbers for gift boxes that contain the phone along with the Power Cube and Cord:

Notes:

  Available in the USA and Canada only.

CP-8811-3PW-NA-K9=

Cisco IP Phone 8811 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8841-3PW-NA-K9=

Cisco IP Phone 8841 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8845-3PW-NA-K9=

Cisco IP Video Phone 8845 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America (Available after August 2018)

CP-8851-3PW-NA-K9=

Cisco IP Phone 8851 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8861-3PW-NA-K9=

Cisco IP Phone 8861 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8865-3PW-NA-K9=

Cisco IP Video Phone 8865 shipped with multiplatform phone firmware, and a power cube and a power cord for North America (Available after August 2018)

Table 5.        Cisco IP Phone 8832 Series with Multiplatform Phone Firmware SKUs

Part Number

Description

CP-8832-3PC-EU-K9

Cisco 8832 for Europe, UK and Australia, charcoal, with options for either a PoE or non-PoE connector to ship in the same gift box as the 8832. This is for new installations.

  If selecting the Non-PoE Ethernet Option, select the regional power clip first, then click on the selected clip under Configuration Summary (on the left) to select the required non-PoE Ethernet Injector.

CP-8832-3PC-EU-K9=

Cisco 8832 for Europe, UK and Australia, charcoal, spare. This SKU ships with no power options and should be used for replacement orders only, not for new installations.

CP-8832-3PC-J-K9

Cisco 8832 for Japan, charcoal, with options for either a PoE or non-PoE connector to ship in the same gift box as the 8832. This is for new installations..

CP-8832-3PC-J-K9=

Cisco 8832 for Japan, charcoal, spare. This SKU ships with no power options and should be used for replacement orders only, not for new installations.

CP-8832-3PC-LA-K9

Cisco 8832 for Latin America, charcoal, with options for either a PoE or non-PoE connector to ship in the same gift box as the 8832. This is for new installations.

  If selecting the Non-PoE Ethernet Option, select the regional power clip first, then click on the selected clip under Configuration Summary (on the left) to select the required non-PoE Ethernet Injector.

CP-8832-3PC-LA-K9=

Cisco 8832 for Latin America, charcoal, spare. This SKU ships with no power options and should be used for replacement orders only, not for new installations.

CP-8832-3PC-NR-K9

Cisco 8832, No DECT Radio, for worldwide, charcoal, with options for either a PoE or non-PoE connector to ship in the same gift box as the 8832. This is for new installations.

  If selecting the Non-PoE Ethernet Option, select the regional power clip first, then click on the selected clip under Configuration Summary (on the left) to select the required non-PoE Ethernet Injector.

CP-8832-3PC-NR-K9=

Cisco 8832, No DECT Radio, for worldwide, charcoal, spare. This SKU ships with no power options and should be used for replacement orders only, not for new installations.

CP-8832-3PCC-K9

Cisco 8832 for North America, charcoal, with options for either a PoE or non-PoE connector to ship in the same gift box as the 8832. This is for new installations.

CP-8832-3PCC-K9=

Cisco 8832 for North America, charcoal, spare. This SKU ships with no power options and should be used for replacement orders only, not for new installations.

Table 6.        Cisco IP Phone 8832 Series with Multiplatform Phone Firmware Accessories SKUs

Part Number

Description

CP-8832-ETH-WW=

Cisco 8832 non-PoE Ethernet Injector Spare for Worldwide with power clip options available for most major world regions.

CP-8832-ETH=

Cisco 8832 non-PoE Ethernet Accessories Spare for North America only

CP-8832-MIC-WIRED=

Cisco 8832 Wired Microphones Kit for Worldwide

CP-8832-MIC-WLS=

Cisco 8832 Wireless Microphones Kit for Worldwide. The 8832 itself determines the regional DECT frequency used by the wireless mics.

CP-8832-POE=

Cisco 8832 PoE (Power over Ethernet) Connector Spare

CP-8832-PWR

Cisco 8832 Power Adapter Kit for North America

CP-8832-PWR-WW

Cisco 8832 Power Adapter Kit for Worldwide with power clip options available for most major world regions.

Table 7.        Cisco IP Phone 8800 Series with Multiplatform Phone Firmware Trade Agreement Act SKUs

These SKUS are for sale to Trade Agreement Act customers such as the US Dept. of Defense and US Government only. All other orders will be held with a request to rebook with a non-TAA SKU.

Part Number

Description

CP-8811-3PCC-K9++=

Cisco 8811 with MPP firmware for Trade Agreement Act customers only

CP-8841-3PCC-K9++=

Cisco 8841 with MPP firmware for Trade Agreement Act customers only

CP-8851-3PCC-K9++=

Cisco 8851 with MPP firmware for Trade Agreement Act customers only

CP-8861-3PCC-K9++=

Cisco 8861 with MPP firmware for Trade Agreement Act customers only

Warranty information

The Cisco IP Phone 8800 Series is covered by the Cisco one-year limited hardware warranty: https://www.cisco.com/c/en/us/products/warranty-listing.html

Or use the shortcut: https://www.cisco.com/go/warranty.

CSR/Social Responsibility

Information about Cisco’s environmental, social and governance (ESG) policies and intiatives can be found in Cisco’s Corporate Social Responsibility (CSR) Report.

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Call to action

https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/index.html

Or use the shortcut: https://www.cisco.com/go/mpp8800.



[1] Feature requires support by SIP client management server.

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