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Cisco IP Phone 8800 Series with Multiplatform Phone Firmware Data Sheet

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Updated:October 2, 2019

Available Languages

Download Options

  • PDF
    (506.4 KB)
    View with Adobe Reader on a variety of devices
Updated:October 2, 2019
 

 

The Cisco® IP Phone 8800 Series with Multiplatform Phone Firmware is a high-fidelity voice and video communications portfolio designed to improve your organization’s person-to-person communications while reducing your operating costs on approved Unified-Communications-as-a-Service (UCaas) platforms.

Product overview

For partners who provide voice and video services to end customers on third-party platforms, Cisco offers specific firmware loads that support these platforms and run on the Cisco® IP Phone 8800 Series. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco call control systems, but there are many similarities. For clarity, this data sheet focuses only on the features provided on these multiplatform phone firmware loads. For a list of hardware-enabled functions, see the data sheets for the phones listed under the Cisco IP Phone 8800 Series product information.

Supported features

Table 1 lists the features supported in the multiplatform phone firmware.

Table 1.             Supported features with v.11.0.0 MPP firmware

Feature

Detail

Audio

  Codecs: G.711 (A-law and m-law), G.722.2, G.722, G.729ab, ILBC, iSAC, Opus
  DTMF: In-band, Out-of-band (RFC 2833) and SIP INFO
  MOS Score reporting (Telchemy)
  The 8800 series provides exceptional noise isolation when used with a Cisco 500 Series Headset.

Headset

  The analog headset jack is a wideband-capable RJ-9 audio port for the 8800 series models, except for the Cisco IP Conference Phone 8832.
  The 8851, 8861 and 8865 also have USB ports that support headsets.

Video

  H.264 HD 720p Video camera, WVGA display
  Picture in Picture (PiP)
  Camera exposure control
  Bandwidth control

Network

  MAC address (IEEE 802.3)
  SIP protocol support (RFC3261 and companion RFCs)
  IPv4 (RFC 791)
  IPv6 (RFC 2460): System Interoperability Testing Required
  DNS: A record (RFC 1706), SRV record (RFC 2782)
  Dynamic Host Configuration Protocol (DHCP) (RFC 2131)
  Simple Network Time Protocol (SNTP) (RFC 2030)
  Network Address Translator (NAT) transversal, STUN
  UDP/TCP
  Link Layer Discovery Protocol (LLDP)
  Cisco Discovery Protocol (CDP)
  TR.69 Provisioning: System Interoperability Testing Required

Security

  802.1x authentication
  Media encryption via SRTP
  Transport Layer Security (TLS)
  Encrypted configuration files
  Digest authentication
  Password Login
  HTTPs secure provisioning
  Mandatory/Optional Secure Call

Applications

  Cisco XML Services Interface (XSI)
  UC-One Presence

Call control and audio features

  Busy Lamp Field (BLF) 1
  Call back on busy
  Call blocking - anonymous and selective
  Call conferencing - hosted (N-party) 1
  Call conferencing – local 3-way
  Call forwarding - unconditional, no answer, on busy
  Call hold
  Call pickup - selective and group 1
  Call park and unpark 1
  Call transfer - attended or blind
  Call waiting
  Caller ID name and number and outbound caller ID blocking
  Caller ID mapping for incoming calls
  Configurable dial/numbering plan support with inter-digit timers - per line
  Configurable supplementary services soft keys
  Distinctive ringing based on calling and called number
  Do not disturb
  Extension mobility/hot-desking 1
  Group paging 1
  Hoteling 1
  Intercom 1
  Individual volume setting per audio path (headset/handset/speaker)
  Multicast paging
  Music on hold [1]
  Outbound caller ID blocking
  Programmable Line Keys (PLKs): Other than the primary line assignment on the first line key, the other keys may be configured as user-customizable, or system administrator-customizable PLKs
  Visual Voice Message Waiting Indicator (VMWI)
  Shared/bridge line appearance 1
  Supplementary services feature activation codes

Directory

  Local phonebook
  XML/LDAP remote directory
  Broadsoft Directory
  Intelligent search
  Call History
  Reverse address lookup in all directories
  Intelligent Proximity (mobile device contacts synchronization)

Management

  Configuration: Browser/Phone/Auto-provision
  Auto provision via TFTP/HTTP/HTTPs for mass deployment
  Encrypted HTTP data in plain HTTP transmissions
  Packet Capture, Problem Reporting Tool (PRT) and upload of PRT
  Remote generation and upload of PRT data
  Configuration report to provisioning server

Platform support

Table 2 lists the platforms supported by the multiplatform phone firmware.

Table 2.         Supported platforms

Platforms Supported

Certifications

Asterisk

Interoperability Tested – Release (1.8+)

Broadcloud

Interoperability Tested and Certified

Broadsoft Broadworks

Interoperability Tested and Certified – Releases 19sp1, 20sp1, 21sp1, 22sp1

Centile

Interoperability Tested and Certified – Release Istra SP 9.2

Metaswitch

Interoperability Tested and Certified – Release 9.3

Licensing

All Cisco IP Phone 8800 Series are covered by the Cisco End User License Agreement at https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

Or use the shortcut: https://www.cisco.com/go/eula.

Product specifications

Table 3 lists the specifications for the multiplatform phone firmware. For more hardware specifications, see the Cisco IP Phone 8800 Series data sheets: https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-listing.html

Table 3.         Specifications

Feature

Details

Protocol support

SIP: all models

Full DN lines supported

8811: 10 lines (SIP registrations)

8832: 1 line (SIP registration)

8841: 10 lines (SIP registrations)

8845: 10 lines (SIP registrations)

8851: 10 lines (SIP registrations)

8861: 10 lines (SIP registrations)

8865: 10 lines (SIP registrations)

Language support

  Bulgarian
  Catalan
  Chinese (Simplified)
  Chinese (Traditional, Hong Kong)
  Croatian
  Czech
  Danish
  Dutch
  English (American)
  English (United Kingdom)
  Finnish
  French (France)
  German
  Hungarian
  Italian
  Japanese
  Korean
  Norwegian
  Polish
  Portuguese (Portugal)
  Spanish (Spain)
  Slovak
  Swedish
  Slovenian
  Turkish

Ordering information

Table 4 provides information for ordering the 8800 Series phones with the multiplatform phone firmware.

Table 4.             Ordering information

Part #

Product Description

CP-8811-3PCC-K9=

Cisco IP Phone 8811 shipped with multiplatform phone firmware

CP-8832-3PCC-K9=

Cisco IP Conference Phone 8832 shipped with multiplatform phone firmware

See Tables 6 and 7 for a full list of international SKUs and accessories.

CP-8841-3PCC-K9=

Cisco IP Phone 8841 shipped with multiplatform phone firmware

CP-8845-3PCC-K9=

Cisco IP Video Phone 8845 shipped with multiplatform phone firmware

CP-8851-3PCC-K9=

Cisco IP Phone 8851 shipped with multiplatform phone firmware

CP-8861-3PCC-K9=

Cisco IP Phone 8861 shipped with multiplatform phone firmware

CP-8865-3PCC-K9=

Cisco IP Video Phone 8865 shipped with multiplatform phone firmware

CP-BEKEM-3PCC=

Cisco IP Key Expansion Module for multiplatform phones (To be discontinued in Calendar Year 2020)

CP-8800-A-KEM-3PC=

Cisco IP Key Expansion Module for use with the 8851 and 8861 Audio MPP phones

CP-8800-V-KEM-3PC

Cisco IP Key Expansion Module for use with the 8865 Video MPP Phone

Part Numbers for Remote Configuration:

Notes:

  Available via drop ship orders only. These part numbers are not available from Tier-2 distribution warehouse stocking inventory.
  All of the 8800 MPP product ID’s support Remote Configuration (RC). It is no longer necessary to order specific “RC” SKUs to use the RC function.
  RC SKUs are not available, and not necessary for the 8845 and 8865. These phones ship with the RC capability with the other SKUs.

CP-8811-3PC-RC-K9=

Do not buy, order CP-8811-3PCC-K9= instead.

CP-8841-3PC-RC-K9=

Do not buy, order CP-8841-3PCC-K9= instead.

CP-8851-3PC-RC-K9=

Do not buy, order CP-8851-3PCC-K9= instead.

CP-8861-3PC-RC-K9=

Do not buy, order CP-8861-3PCC-K9= instead.

Part Numbers for gift boxes that contain the phone along with the Power Cube and Cord:

Notes:

  Available in the USA and Canada only.

CP-8811-3PW-NA-K9=

Cisco IP Phone 8811 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8841-3PW-NA-K9=

Cisco IP Phone 8841 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8845-3PW-NA-K9=

Cisco IP Video Phone 8845 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America (Available after August 2018)

CP-8851-3PW-NA-K9=

Cisco IP Phone 8851 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8861-3PW-NA-K9=

Cisco IP Phone 8861 shipped with multiplatform phone firmware, and with a power cube and a power cord for North America

CP-8865-3PW-NA-K9=

Cisco IP Video Phone 8865 shipped with multiplatform phone firmware, and a power cube and a power cord for North America (Available after August 2018)

Table 5.             Cisco IP Phone 8832 Series with Multiplatform Phone Firmware SKUs

Part Number

Description

CP-8832-3PC-EU-K9

Cisco 8832 for Europe, Australia, charcoal, with accessories

CP-8832-3PC-EU-K9=

Cisco 8832 for Europe, Australia, charcoal, spare

CP-8832-3PC-J-K9

Cisco 8832 for Japan, charcoal, with accessories

CP-8832-3PC-J-K9=

Cisco 8832 for Japan, charcoal, spare

CP-8832-3PC-LA-K9

Cisco 8832 for Latin America, charcoal, with accessories

CP-8832-3PC-LA-K9=

Cisco 8832 for Latin America, charcoal, spare

CP-8832-3PC-NR-K9

Cisco 8832 for worldwide, charcoal, with accessories

CP-8832-3PC-NR-K9=

Cisco 8832 for worldwide, charcoal, spare

CP-8832-3PCC-K9

Cisco 8832 for North America, charcoal, with accessories

CP-8832-3PCC-K9++

Cisco 8832 for TAA, charcoal, with accessories

CP-8832-3PCC-K9++=

Cisco 8832 for TAA, charcoal, spare

CP-8832-3PCC-K9=

Cisco 8832 for North America, charcoal, spare

CP-8832-3PNR-K9++

Cisco 8832 for TAA, no radio, charcoal, with accessories

Table 6.         Cisco IP Phone 8832 Series with Multiplatform Phone Firmware Accessories SKUs

Part Number

Description

CP-8832-DC-EU=

8832 Daisy Chain Kit for Europe

CP-8832-DC=

8832 Daisy Chain Kit for North America

CP-8832-ETH-WW=

Cisco 8832 non-PoE Ethernet Injector Spare for Worldwide

CP-8832-ETH=

Cisco 8832 non-PoE Ethernet Accessories Spare

CP-8832-INJ=

Cisco 8832 Ethernet deployment accessories for N America

CP-8832-MIC-WIRED=

Cisco 8832 Wired Microphones Kit for Worldwide

CP-8832-MIC-WLS=

Cisco 8832 Wireless Microphones Kit for North America

CP-8832-POE=

Cisco 8832 PoE (Power over Ethernet) Accessories Spare

CP-8832-PWR

Cisco 8832 Power Adapter Kit for North America

CP-8832-PWR-WW

Cisco 8832 Power Adapter Body for Worldwide

Warranty information

The Cisco IP Phone 8800 Series is covered by the Cisco one-year limited hardware warranty: https://www.cisco.com/c/en/us/products/warranty-listing.html

Or use the shortcut: https://www.cisco.com/go/warranty.

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:

Sustainability topic

Reference

Information on product material content laws and regulations

Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging

WEEE compliance

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.

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Call to action

https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/index.html

Or use the shortcut: https://www.cisco.com/go/mpp8800.



[1] Feature requires support by SIP client management server.

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