End-of-Sale and End-of-Life Announcement for the Cisco SX20

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Updated:January 13, 2021

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Updated:January 13, 2021

Table of Contents

 

 

Overview

EOL12934 - Amended

Cisco announces the end-of-sale and end-of-life dates for the Cisco SX20. The last day to order the affected product(s) is October 29, 2019 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.      End-of-life milestones and Dates for the Cisco SX20

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

April 30, 2019

End-of-Sale Date:
HW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

October 29, 2019

Last Ship Date:
HW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

January 27, 2020

End of SW Maintenance Releases Date:
HW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

October 28, 2021

End of Vulnerability/Security Support:
HW

The last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue.

October 31, 2024

End of Routine Failure Analysis Date:
HW

The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.

October 28, 2020

End of New Service Attachment Date:
HW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 28, 2020

End of Service Contract Renewal Date:
HW

The last date to extend or renew a service contract for the product.

January 24, 2024

Last Date of Support:
HW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

October 31, 2024

HW = Hardware          OS SW = Operating System Software       App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

BRKT-SX20-MONITOR

Bracket for SX20 and HD monitor

There is currently no replacement product available for this product.

-

-

BRKT-SX20-MONITOR=

PID not used

There is currently no replacement product available for this product.

-

-

CAB-DVI-HDMI-8M

DVI-HDMI cable 8m with 3.5mm mini-jack audio

There is currently no replacement product available for this product.

-

-

CAB-DVI-HDMI-8M+

DVI-HDMI cable 8m with 3.5mm mini-jack audio

There is currently no replacement product available for this product.

-

-

CAB-DVI-HDMI-8M+=

DVI-HDMI cable 8m with 3.5mm mini-jack audio

There is currently no replacement product available for this product.

-

-

CAB-DVI-VGA-8M

DVI-VGA cable 8m with 3.5mm mini-jack audio

There is currently no replacement product available for this product.

-

-

CAB-DVI-VGA-8M=

DVI-VGA cable 8m with 3.5mm mini-jack audio - SPARE

There is currently no replacement product available for this product.

-

-

CAB-PHD4XS2-SPLIT

Camera Break Out Cable to RJ45 and HDMI (both female)

There is currently no replacement product available for this product.

-

-

CAB-PHD4XS2-SPLIT+

Camera Break Out Cable to RJ45 and HDMI (both female)

There is currently no replacement product available for this product.

-

-

CAB-PHD4XS2-SPLIT=

Camera Break Out Cable to RJ45 and HDMI (both female)

There is currently no replacement product available for this product.

-

-

CAB-SX20-SERIAL

^Serial Cable for SX20 .5 meters long

There is currently no replacement product available for this product.

-

-

CAB-SX20-SERIAL=

Serial Cable for SX20 .5 meters long

There is currently no replacement product available for this product.

-

-

CTS-PHD1080P4XS+

PrecisionHD 1080p Camera w 4x zoom, autoexpand usage only

There is currently no replacement product available for this product.

-

-

CTS-RMT-TRC5

Remote Control TRC 5

There is currently no replacement product available for this product.

-

-

CTS-SX20-QS-WMK

Wall Mount Kit for SX20

There is currently no replacement product available for this product.

-

-

CTS-SX20-QS-WMK=

Wall Mount Kit for SX20

There is currently no replacement product available for this product.

-

-

CTS-SX20N-C-CODEC

SX20-N Codec - no encryption

CS-CODEC-PLUS-K9

Cisco Webex Codec Plus - Stand Alone Codec Plus

-

CTS-SX20N-C-CODEC=

SX20-N Codec - no encryption

CS-CODEC-PLUS=

Spark Room Codec Plus (spare)

-

CTS-SX20N-C-K9

SX20 Codec China - encrypted

There is currently no replacement product available for this product.

-

-

CTS-SX20N-C-K9=

SPARE SX20 Codec China encrypted

There is currently no replacement product available for this product.

-

-

CTS-SX20N-CODEC

SX20-N Codec

There is currently no replacement product available for this product.

-

-

CTS-SX20N-CODEC=

SX20-N Codec - no encryption

There is currently no replacement product available for this product.

-

-

CTS-SX20N-K9

SX20 codec with optional accessories

CS-CODEC-PLUS-K9

Cisco Webex Codec Plus - Stand Alone Codec Plus

-

LIC-SX20-MS

MultiSite Option for SX20

There is currently no replacement product available for this product.

-

-

PWR-60W-SX-AC

Power supply 60W for auto expand

There is currently no replacement product available for this product.

-

-

PWR-60W-SX-AC=

Power supply for SX20

There is currently no replacement product available for this product.

-

-

Product migration options

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase the Cisco SX20 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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