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End-of-Sale and End-of-Life Announcement for the Cisco Prime Collaboration Assurance and Analytics - Select Skus

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Updated:April 15, 2021

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:April 15, 2021

Table of Contents





Cisco announces the end-of-sale and end-of life dates for the Cisco Prime Collaboration Assurance and Analytics - Select Skus. The last day to order the affected product(s) is May 16, 2021 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.      End-of-Life Milestones and Dates for the Cisco Prime Collaboration Assurance and Analytics - Select Skus




End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

April 15, 2021

End-of-Sale Date :
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

May 16, 2021

Last Ship Date :
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

May 16, 2021

End of SW Maintenance Releases Date :
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

May 16, 2022

End of New Service Attachment Date :
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

May 16, 2022

End of Service Contract Renewal Date :
App SW

The last date to extend or renew a service contract for the product.

August 12, 2023

Last Date of Support :
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

May 31, 2024

HW = Hardware                                         OS SW = Operating System Software         App. SW = Application Software

Product Part Numbers

Table 2.      Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description


Prime Collab 11.6 Assurance & Analytics Business SW/base Lic


Prime Collaboration 11.6 Assurance (New Sales Spare)

Product Migration Options

There is no replacement available for the Cisco Prime Collaboration Assurance and Analytics - Select Skus at this time.

Service prices for Cisco products are subject to change after the product End of Sale date.

For More Information

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.





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