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EOL15873
Cisco announces the end-of-sale and end-of-life dates for the Cisco Crosswork Network Controller - Change Automation and Health Insights Add-on. The last day to order the affected product(s) is April 9, 2026. The last day to renew or add to an existing subscription is April 9, 2026. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Table 1. End-of-life milestones and dates for the Cisco Crosswork Network Controller - Change Automation and Health Insights Add-on
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
April 9, 2026 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
April 9, 2026 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
April 9, 2026 |
| End of Change/Renewal Date*: |
The last date to Renew or Add to an existing subscription. |
April 9, 2026 |
| Last Date of Support**: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
December 31, 2026 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Migration Product Part Number |
| CNC-CAHI-RTM-LRG |
CNC CAHI RTM license for Large Network Elements |
See the Product Migration Options section below for detailed information on replacing this product. |
| CNC-CAHI-RTM-SML |
CNC CAHI RTM license for Small Network Elements |
See the Product Migration Options section below for detailed information on replacing this product. |
| CNC-CAHI-RTU-K9 |
Cisco CNC CAHI RTU Lic |
See the Product Migration Options section below for detailed information on replacing this product. |
Crossword Network Controller (CNC) customers with active subscription may utilize the following migration options:
● Use Device Performance function within CNC Essentials tier to implement custom KPI.
● Use Integrated Workflow Automation function in CNC Premier to implement custom workflows. Integrated Workflow Automation function requires customers to purchase CNC Premier tier.
For the migration effort customers are encouraged to engage Cisco Experience (CX) team.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.