| All Open Orders (Backlog Report) |
This report lists all open orders not yet shipped. To ensure security of the orders you've placed with Cisco, the backlog query function will only display open orders based on the billing addresses specified during your Commerce Tools registration process. |
| Awaiting Authorization (AA) Number |
Number generated by the Returns Tool to track requests for returns. Users may query the status of a return from the Status Tool, using this AA number. |
| Carrier |
This is the shipping company selected for the particular ship set to transport the product from Cisco's manufacturing site to the distribution center OR from the distribution center to the customer. If a carrier was not indicated on the purchase order, Cisco Systems' default is Federal Express for domestic shipments and Alrod for international shipments. For EMEA orders which have a transfer leg, this is the shipping company for the shipset from Cisco to the Distribution Center. |
| Carton ID |
The ID number assigned to each carton, or box, when it is shipped. This will appear under the line item for the product that is in the box when the option is checked. |
| CSV (Excel) |
Comma separated value file. This is one of three User Delivery Options available to users. Users may download the status document into almost any application on a computer. Computers are normally set to open these documents via MS Excel. |
| Date Entered/Submitted |
The date the order was submitted into the Cisco order management system. |
| Date Shipped |
Displays the date the shipset within the order was shipped. |
| Deal ID |
Code assigned by Cisco to assist in tracking orders for large project rollouts and non-standard contractual agreements. Information about Deal IDs can generally be obtained through your Cisco account manager. Once a Deal ID is assigned to a customer or bill-to record, you can apply it at the time of order submission. All orders referencing the same Deal ID can be queried at one time in the Status Tool. |
| Delay Reason |
Provides the reason for the discrepancy between the original manufacturing ship date and the current manufacturing ship date. |
| Delivery Option |
Delivery requirements that can be specified by the customer. Options are: Palletized Delivery, Certificate of Origin (General), Certificate of Quality, Certificate of Quantity, Pre-Shipment Inspection, Consularization/Legalization, Special Transport Required, Carrier Will Call, Inside Delivery, Authorized Receiving Party, Specific Delivery Time, Remove Packaging. |
| Delivery Option Notes |
Additional notes specified by customer for each delivery requirement selected. |
| Distribution Center Location |
Cisco facility where the product will be shipped to the customer. |
| Distribution Center Ship Date |
The actual date the product is released to the carrier from the Distribution Center Location. |
| Duty Attribute |
Designation for which party pays the tax levied by the government on the import, export or consumption of goods. Usually a tax imposed on imports by the customs authority of a country. Payment responsibility falls to the Seller (Duty Paid), Buyer (Duty Unpaid), (Domesticated), or (Not Applicable). |
| Email |
This is one of three User Delivery Options available. The user may email status information to the indicated email address. |
| Early Ship |
Yes or No. Whether or not Cisco may ship items before the requested ship date. This is specified by the customer prior to order submission. |
| Expected Ship Date |
Represents the estimated ship date for the entire order. |
| Final Delivery Date |
Date and time the products were delivered to the Ship To location. |
| Final Delivery Location |
The Ship To location specified by the customer to deliver the item. |
| Freight Terms |
The shipment payment term agreed upon between Cisco and the customer. |
| Invoice |
The invoice number for the product. This could also be a Credit Memo number. |
| Line |
The line number of the product on the order. |
| Line Status (order line status) |
Status assigned to the line as it progresses through Cisco's order cycle process. The following status are available:
Auto Cancellation Hold - A request to cancel the line has been made. The line is on hold while the request is being processed.
Booked Not Scheduled - The product on the order has been accepted in the Cisco order management system. A scheduled ship date for the product has been requested from Manufacturing.
Building Complete - Manufacturing has finished building the products. The products are ready to transit to either the Distribution Center or the European Logistics Center to be shipped.
Building In Progress - The product is being built by Cisco manufacturing or has been sent to a 3rd party fulfillment house.
Cancelled - The line item has been cancelled.
Export Hold - All restricted products and any order destined for an embargoed country systemically are put on export local hold. Any order requiring a written assurance, Hong Kong or Singapore export permit, or that lack end user information remain on export local hold until required information/documentation is received. Export local hold prevents the order from being scheduled. Orders for government or military entities not in EU LICENSE FREE ZONE require export licenses. These are placed on export pick release hold. The export pick release hold allows the product to be scheduled and manufactured but does not allow ship confirm.
Export holds will be released for the EU LICENSE FREE ZONE countries if all end user info is present and the product is not going somewhere restricted, generally within in 30 hours.
EU LICENSE FREE ZONE Country Group:
Austria, Australia, Belgium, Canada, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.
Complete - The line has completed the order cycle and has been closed.
In Process - The line is currently being processed.
New Product Hold - A New Product Hold has been placed on the product and is pending the initial scheduling of production. Products placed on New Product Hold are newly developed products that have not begun shipping.
Compliance Hold - Orders on Compliance Hold require the customer to provide additional information to Cisco before the order will be scheduled to ship as stated at Order Entry. Lines will remain on hold until Cisco receives and approves the requested information from the Customer. For immediate information use the EIS tool in Status tool to find the appropriate survey information for the Product Family on Compliance. Otherwise contact Customer Service for additional information.
Order Validation Hold - The Order Validation hold provides control and visibility on crypto products requiring the FSB permission in order to import those products into Russia. The local Theater Operations Team in Moscow will monitor the order backlog of crypto products shipping to Russian that fall under FSB Permission regulations. Once CS identifies crypto products without FSB permission they place crypto product on a unique ship set and place Order Validation Hold. Once FSB permission has been given the Order Validation Hold will be manually released and ship set will move into Manufacturing.
Scheduled - A ship date has been assigned and the item has been scheduled for manufacturing.
Sent To Manufacturing - The product order instructions have been sent to manufacturing floor.
Shipment Preparation (Previously: In Transit To DC/ELC) - Manufacturing has finished building the products. The products are currently in transit to either the Distribution Center or the European Logistics Center to be shipped.
Shipped - The line has been shipped.
|
| Manufacturing Location |
The location where the product is being manufactured. |
| Manufacturing Ship Date (MD) |
Date and time the products left the manufacturing location. |
| Named Place |
The point where Cisco fulfills its delivery obligation to the customer and where risk of loss or damage is transferred to the customer. |
| Number of Pieces |
The number of pieces shipped for each tracking number. |
| Online Change Request |
The Status Tool lists the current change requests made against a specific order using the Change Order Tool. |
| Order ID (also known as Marketplace Number) |
Cisco-assigned number for orders placed through Cisco's Ordering Tool. |
| Order Summary |
The results screen where more than one order matched the query parameter. Multiple orders are displayed with a high level overview of the order status. |
| Original Manufacturing Date |
The original date that Cisco schedules to ship the product. This date will apply unless a different date is displayed in the Current Manufacturing Date field. The actual ship date from the manufacturing location is displayed in the Manufacturing Ship date field. |
| Product |
The name of the Cisco item ordered. |
| Purchase Order |
Customer-assigned order number. |
| Quantity Cancelled |
The number items cancelled for the line item. |
| Quantity Ordered |
This number will not change once the order has been submitted. If items have been cancelled, it will be noted in the Quantity Cancelled column |
| Quantity Shipped |
The number of items that has been shipped for the line item. |
| Received By |
The person who signed for the carton at the Ship To location. |
| Request Date |
Customer specified requested ship date. |
| Return Material Authorization (RMA) |
Authorization from Cisco to allow the return of the Cisco product(s). Once a return request is approved by Cisco, a RMA number will be assigned and could be used to track the return order. |
| RMA/Service Order Number |
Return Material Authorization number or the Service number assigned by Cisco when the return request is approved. |
| Sales Order |
Cisco assigned order number. |
| Scheduled Ship Date |
Original: The initial ship date scheduled by Cisco. Current: The most current ship date scheduled by Cisco. If the line has been recommitted by Cisco, the Cisco Recommit Date will be displayed. If not, the originally scheduled ship date will be displayed. |
| Screen |
A User Delivery Option to view status information on the internet browser application. |
| Serial Number |
The number assigned to each product by Cisco Manufacturing. When "Show Serial Number" is selected, the serial number for each product will be displayed under each line item. |
| Ship Set |
When a number is displayed in this field, the order has been designated to allow partial shipments and the product has been assigned to a ship set. A ship set is used to indicate a set of products that are required to ship together to the same address at the same time. The shipset will ship when all of the products on the ship set are ready to be shipped. |
| Shipment Method |
The shipping company selected by the customer for the particular shipset. |
| Shipping Address |
The address where the products will be delivered. |
| Shipping Cost |
The total shipping cost for the shipset. The shipping cost will be available only after the shipset has been shipped. The shipping cost is based on the Freight Term of the shipset. |
| Shipping Data for Shipset |
A section of the results screen where you can obtain all shipping information pertaining to a shipset. |
| Shipping Preference |
A selection made by the customer to select which party, either Cisco or the customer, will take ownership of routing the product from Cisco. Two options are: (Cisco) Cisco-Routed or (Self) Customer-Routed. |
| Shipping Service Level |
Categories governing the type of freight Cisco will use to ship the order. Three different levels are available: Standard level of service for normal orders, Express level of service for orders with pressing need, and Premium level of service for orders with extreme urgency. |
| Ship To |
Shipping address location name. |
| Status (change request status) |
The status of a change request made using the Change Order Tool. Following are the types of statuses that may be displayed:
Received - The customer has submitted a change request on the Change Order Tool.
In Progress - The submitted change request is currently being processed by Cisco.
Completed - The change request has been processed. Changes have been applied to the order or denied by Cisco. To view the applied changes, go to the Order Detail section of the Status Tool.
|
| Status (order header status) |
The status of the entire order. Following are the types of statuses that may be displayed:
Auto Cancellation Hold - Customer requested that the order be cancelled via Cisco's online Change Order Tool. The order has been automatically placed on hold while the system processes the request.
Cancellation Hold - Customer requested that an order be placed on hold pending partial or total cancellation. An order may also have a cancellation hold to accommodate a customer change request.
Cancelled - The Auto Cancellation Hold or Cancellation Hold has been removed and the order has been cancelled.
Complete - The order has completed the entire order cycle in the Cisco order management system.
Credit Check Pending - Cisco is currently reviewing your credit. Please contact your Cisco CFS representative for more information.
IC Special Discount - The discount specified in the order is currently being reviewed by the Account Manager. Please contact your Cisco Account Manager for more information.
In Process - The order is currently being processed.
New Product Hold - A product on the order has been placed on hold pending the initial scheduling of the production of this product. Products placed on New Product Hold are newly developed products that have not begun shipping.
Compliance Hold - Orders on Compliance Hold require the customer to provide additional information to Cisco before the order will be scheduled to ship as stated at Order Entry. Lines will remain on hold until Cisco receives and approves the requested information from the Customer. For immediate information use the EIS tool in Status tool to find the appropriate survey information for the Product Family on Compliance. Otherwise contact Customer Service for additional information.
Order Validation Hold - The Order Validation hold provides control and visibility on crypto products requiring the FSB permission in order to import those products into Russia. The local Theater Operations Team in Moscow will monitor the order backlog of crypto products shipping to Russian that fall under FSB Permission regulations. Once CS identifies crypto products without FSB permission they place crypto product on a unique ship set and place Order Validation Hold. Once FSB permission has been given the Order Validation Hold will be manually released and ship set will move into Manufacturing.
Order Change Hold - Hold that is placed on the order when a customer has requested a change to the order. The hold will be removed once the change has been processed.
Order Review - A sales order has been generated, but has not been released to manufacturing for a manufacturing ship date. The order is pending resolution of PO-related issues.
Partially Scheduled - Only a portion of the order's lines have been confirmed with a scheduled ship date.
Partially Shipped - A portion of the order has been shipped.
Received In Process - The order has been received and is currently being entered into the Cisco order management system.
Scheduled In Process - The order is currently in the process of being issued a scheduled ship date.
Scheduled - Cisco manufacturing has issued a scheduled ship date for each of the lines on the order.
Shipped - The entire order has been shipped.
|
| Status (return request status) |
The following are the types of statuses that may be displayed for return requests that have not yet been approved by Cisco.
Approved - The return request has been approved and the return is currently being processed.
Cancelled - The return request has been cancelled.
Denied - The return request has been denied. Please note the denied reason.
Hold - The return request is on hold while Cisco obtains more information regarding the request. You may be contacted by a Cisco representative for additional information.
Pending - The request is being handled by the appropriate Cisco approver, but a decision has yet to be made.
Pending Approval - The request is received initial approval but requires second level approval for the return to be processed.
|
| Status (authorized return status) |
The following are the types of statuses that may be displayed for the returns that have been approved and have been assigned an RMA number:
Cancel - The return has been cancelled.
Closed - The return has been manually closed by Cisco. The return may have been partially or fully completed before closure.
Completed - The return item has been received and processed by Cisco.
Open - The return has been approved. Cisco is either waiting to receive the item(s) at the designated Cisco warehouse, or the item has been received and the return is being processed.
|
| Tracking Number |
Used to track order shipments with the designated carriers. This field provides tracking information provided the carrier has agreed to supply tracking information to Cisco. The field remains blank or auto-populates with the Sales Order Number/ShipSet number when the carrier shipping information is unavailable. |
| Transfer Point |
Intermediate point goods are shipped before reaching final destination. |
| User Delivery Information |
Format in which the status information will be delivered to the user. Three formats are currently available: Screen (user's Internet browser application), email, and CSV (comma separated value) file. |
| Weight |
The weight of the carton that shipped under the associated tracking number. |
| Zero Dollar Items |
Items included in the order that do not have a separate dollar amount. |