Cisco Unified Communications Manager (CallManager)

Document ID: 110118

Contents

Introduction
Prerequisites
      Requirements
      Components Used
      Conventions
Problem: Status Unmapped Exception (401) Error
Solution
Problem: Value of table tbl_DtmfAccessId column DtmfAccessID is invalid Error
Solution
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Related Information

Introduction

When Cisco Unity Connection is integrated with Cisco Unified Communications Manager, the Cisco Unity Connection users cannot be created from Cisco Unified Communications Manager. This document discusses how to troubleshoot this issue.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

• Cisco Unified Communications Manager 5.x/6.x/7.x

• Cisco Unity Connection

Components Used

The information in this document is based on these software and hardware versions:

• Cisco Unified Communications Manager 5.x/6.x/7.x

• Any version of Cisco Unity Connection

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Conventions

Refer to Cisco Technical Tips Conventions for more information on document conventions.

Problem: Status Unmapped Exception (401) Error

When you try to create Cisco Unity Connection user from Cisco Unified Communications Manager with the Create Cisco Unity User option on the End User Configuration window, this error message is received:

Status Unmapped Exception (401)Unauthorized Cisco Unity Voicemail InformationApplication Server unityconn Subscriber Template voicemailusertemplate

This issue occurs when Cisco Unity Connection is integrated with Cisco Unified Communications Manager.

Solution

Complete these steps in order to resolve this issue.

1. Ensure the AXL application server is created and it points to the Cisco Unity Connection server.

2. A device must associate with the end user before the Create Cisco Unity User link displays.

3. Choose User Management > End User in order to associate a device to the end user.

   Enter the appropriate settings with the super user rights, for example, User ID, Password and so forth.

4. Enter the appropriate settings with the super user rights, for example, User ID, Password and so forth.

   From the Related Links drop-down list, in the upper-right corner of the window, choose Create Cisco Unity User and click Go.

   The Add Cisco Unity User dialog box displays.

   Note: Ensure that you have defined a primary extension; otherwise, the Create Cisco Unity User link does not display in the Related Links drop-down list.

   Note: The Create Cisco Unity User link displays only if the Cisco Unity administrator installed and configured the appropriate software.

5. From the Application Server drop-down list, choose the Cisco Unity Connection server on which you want to create a Cisco Unity Connection user and click Next.

6. From the Subscriber Template drop-down list, choose the subscriber template that you want to use.

7. Click Save in order to save this configuration.

8. Now, you should create the user in Cisco Unity Connection in order to access the AXL services.

   Refer to the Managing AXL Servers section of System Administration Guide for Cisco Unity Connection Release 7.x for more information on how to add the AXL server in Cisco Unity Connection .

   Note: This user must match the user name of a Cisco Unified Communications Manager application user who is assigned to the Standard AXL API Access role.

   Note: This password must match the password of the Cisco Unified Communications Manager application user entered in the User Name field.

9. Restart the AXL webservice on Cisco Unified Communications Manager as well as on Cisco Unity Connection.

Problem: Value of table tbl_DtmfAccessId column DtmfAccessID is invalid Error

When you try to create a Cisco Unity Connection user on Cisco Unified Communications Manager, the Value of table tbl_DtmfAccessId column DtmfAccessID is invalid error message appears.

This issue occurs when Cisco Unity Connection integrated with Cisco Unified Communications Manager.

Solution

You can import the Cisco CallManager users to Cisco Unity Connection in order to resolve this issue, which can be done through the Import CallManager Users option in the Cisco Unity Connection Administration.

Refer to Cannot Import Users from Cisco Unified Communications Manager 5.x to Cisco Unity Connection for more information on this.

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Related Information

• Voice Technology Support
• Voice and Unified Communications Product Support
• Recommended Reading: Troubleshooting Cisco IP Telephony
• Technical Support & Documentation - Cisco Systems