When Cisco Unity Connection is integrated with Cisco Unified Communications Manager, the Cisco Unity Connection users cannot be created from Cisco Unified Communications Manager. This document discusses how to troubleshoot this issue.
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager 5.x/6.x/7.x
Cisco Unity Connection
The information in this document is based on these software and hardware versions:
Cisco Unified Communications Manager 5.x/6.x/7.x
Any version of Cisco Unity Connection
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
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When you try to create Cisco Unity Connection user from Cisco Unified Communications Manager with the Create Cisco Unity User option on the End User Configuration window, or when you attempt to add users from the DN configuration page of the user or configuration page of the end user, this error message is received:
Unmapped Exception (401)Unauthorized
This issue occurs when Cisco Unity Connection is integrated with Cisco Unified Communications Manager.
Complete these steps in order to resolve this issue.
Ensure the AXL application server is created and it points to the Cisco Unity Connection server.
A device must associate with the end user before the Create Cisco Unity User link displays.
Choose User Management > End User in order to associate a device to the end user.
Enter the appropriate settings with the super user rights, for example, User ID, Password and so forth.
From the Related Links drop-down list, in the upper-right corner of the window, choose Create Cisco Unity User and click Go.
The Add Cisco Unity User dialog box displays.
Note: Ensure that you have defined a primary extension; otherwise, the Create Cisco Unity User link does not display in the Related Links drop-down list.
Note: The Create Cisco Unity User link displays only if the Cisco Unity administrator installed and configured the appropriate software.
From the Application Server drop-down list, choose the Cisco Unity Connection server on which you want to create a Cisco Unity Connection user and click Next.
From the Subscriber Template drop-down list, choose the subscriber template that you want to use.
Click Save in order to save this configuration.
Now, you should create the user in Cisco Unity Connection in order to access the AXL services.
Refer to the Managing AXL Servers section of System Administration Guide for Cisco Unity Connection Release 7.x for more information on how to add the AXL server in Cisco Unity Connection .
Note: This user must match the user name of a Cisco Unified Communications Manager application user who is assigned to the Standard AXL API Access role.
Note: This password must match the password of the Cisco Unified Communications Manager application user entered in the User Name field.
Restart the AXL webservice on Cisco Unified Communications Manager as well as on Cisco Unity Connection.
Note: Make sure to add the domain in the AD settings of Cisco Unified messaging services.
Complete these steps in order to resolve the issue:
In Cisco Unified Communications Manager Administration Page, choose System > Application Server.
On the Application Server Configuration page, in the Available Application User field, check that the Selected Application User field is same as the Cisco Unified CM application user, for example, the user name that Connection uses to log on to the AXL server.
In the Cisco Unity Connection server, create the CUCM application user account with the administrator template and use the same password as you have in the CUCM.
When you try to create a Cisco Unity Connection user on Cisco Unified Communications Manager, the Value of table tbl_DtmfAccessId column DtmfAccessID is invalid error message appears.
These are the workarounds for this issue:
You can import the Cisco CallManager users to Cisco Unity Connection in order to resolve this issue, which can be done through the Import CallManager Users option in the Cisco Unity Connection Administration.
Remove Voicemail Box Mask assigned on the voicemail profile of the User's Primary Extension.
Refer to Cannot Import Users from Cisco Unified Communications Manager 5.x to Cisco Unity Connection for more information on this.
During an attempt to add a new user to the Cisco Unity connection server, the The Alias has already been assigned to another object in this VMS Location error message appears.
This issue occurred because the corresponding user entries that you attempted to add already existed in the Contacts list. Delete those entries and try to import the user again in order to resolve this issue.
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Refer to Cisco Technical Tips Conventions for information on conventions used in this document.