Table Of Contents
System Release Notes for Contact Center:
Cisco Unified Communications System, Release 8.0(2)
Contents
Overview
Tested Functionality
New and Changed Features
Cisco Unified Communications Manager
Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software
Cisco Unified Intelligence Center
Cisco Unified Expert Advisor
Cisco Unified Contact Center Express and Cisco Unified IP IVR
Cisco Unified Customer Voice Portal
Cisco Computer Telephony Integration Object Server
Cisco Agent Desktop
Cisco Unified Presence
Cisco Unified Personal Communicator
Cisco Unified IP Phone Support
Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)
Cisco Adaptive Security Appliance
Cisco Unified Operations Manager
Cisco Unified SIP Proxy
Cisco IOS Release 15.1(1)T
System Requirements
End-of-Sale Components
Deployment Considerations
Software Version Matrix
Firmware Version Matrix
Latest Software Upgrades and Licenses
Related Documentation
System Documentation
Manageability Documentation
Product Documentation
Limitations and Restrictions
Important Notes
HP SCSI Hard Drive Firmware Update
Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)
Resolved Caveats
Open Caveats
Troubleshooting
Documentation Updates
Obtaining Documentation and Submitting a Service Request
System Release Notes for Contact Center:
Cisco Unified Communications System, Release 8.0(2)
Contents
•
Overview
–Tested Functionality
–New and Changed Features
•System Requirements
–End-of-Sale Components
–Deployment Considerations
–Software Version Matrix
–Firmware Version Matrix
–Latest Software Upgrades and Licenses
•Related Documentation
•Limitations and Restrictions
–Important Notes
–Resolved Caveats
–Open Caveats
•Troubleshooting
•Documentation Updates
•Obtaining Documentation and Submitting a Service Request
Overview
It is standard methodology for Cisco to perform system-wide testing of Cisco Unified Communications components, supplementing the product-level testing performed on each Cisco Unified Communications product.
A major deliverable of the system release and Cisco Unified Communications system testing is a recommendation of compatible software releases that have been verified by the test for customers. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.
For information on the software releases for Cisco Unified Communications System Release 8.0(2), see System Requirements. Software compatibility for all Unified Communications system releases, as well as updated compatibility information for this release, is available in the Cisco Unified Communications Compatibility Tool at: http://tools.cisco.com/ITDIT/vtgsca
The focus of this document is the contact center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) components that have been tested for Cisco Unified Communications System Release 8.0(2) is available at: http://cisco.com/go/unified-techinfo
This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems composed of the following major components:
•Call control components, such as Cisco Unified Communications Manager (Unified Communications Manager) and Cisco Unified Presence (Unified Presence)
•Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR (Unified IP IVR), Cisco Unified Customer Voice Portal (Unified CVP), Cisco Unified Expert Advisor (Unified Expert Advisor), and Cisco Unified Contact Center Express.
•Endpoints and clients, such as Cisco Unified IP Phone 7900, 6900, 8900 and 9900 Series models
•Network management tools, such as Cisco Unified Operations Manager (Unified Operations Manager)
•Security devices, such as Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents
•Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches
•Wireless components, such as Cisco Aironet Access Points and wireless phones
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Note For a more complete list of contact center components that are included in a Unified Communications Release 8.0(2) system, see Software Version Matrix.
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Tested Functionality
The system-wide testing of contact center functionality for Cisco Unified Communications System Release 8.0(2) included the following direct and upgrade paths:
•Single stage upgrade of contact center components was performed from Cisco Unified Communications Release 7.1(2) versions to Cisco Unified Communications System Release 8.0(2) versions. For a list of the system-wide testing done on contact center components in the Cisco Unified Communications System Release 7.1(2), see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.1(2) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.2/release_notes/rnipc712.html
•Multi stage upgrade of contact center components was performed from Cisco Unified Communications Release 7.1(3) versions to Cisco Unified Communications System Release 8.0(2)versions. For a list of the system-wide testing done on contact center components in the Cisco Unified Communications System Release 7.1(3), see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.1(3) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.3/release_notes/rnipc713.html
The following major components were upgraded:
•Unified Communications Manager to Release 8.0(2c)
•Unified Presence to Release 8.0(2)
•Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise to
Release 8.0(1)
•Unified IP IVR to Release 8.0(2)
•Unified Operations Manager to Release 2.3
For a list of the target Cisco Unified Communications System Release 8.0(2) versions that the contact center components were upgraded to, see Software Version Matrix.
For System upgrade procedures for Cisco Unified Communications Release 8.0(2), see the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf
Deployment models tested for the contact center environments include:
•Unified IP IVR test bed (Cisco Unified Communications Manager Post-Routed calls)
–Multi-Site with Distributed Call Processing
–Clustering Over the WAN
–Unified Mobile Agent (Unified MA) Over Broadband
–Unified Outbound Option SIP Dialer (new feature in Unified Contact Center Enterprise)
•Parent and Child test bed (Parent and Child calls)—Single Unified ICME Parent with Multiple Children Deployment
–Parent: Distributed Unified ICME Option
–Child: UCCE (was Unified System CCE)
–Child: System Unified CCE Interoperability site
–Child: Unified CCX with Unified CCGE
–Child: Unified CCE with Unified SCCG and Unified CVP
–Unified Outbound Option SCCP Dialer
•Unified CVP test bed (Unified CVP Post-Routed calls)
–IP telephony: Multi-Site with Distributed Call Processing
Unified IVR: Distributed Voice Gateways with Treatment and Queuing using Unified CVP
Unified CCE: Distributed Unified ICME Option with Distributed Call Processing Model
–IP telephony: Clustering Over the WAN
Distributed Voice Gateways with Distributed Call Treatment and Queuing using Unified CVP
–Unified Mobile Agent Over Broadband
Unified Mobile Agent with Unified IP Phones Deployed via the Business Ready Teleworker Solution
Unified Mobile Agent using any PSTN phones
Unified Mobile Agent Outbound Option Dialer
–Unified Expert Adviser
New functionality tested for the contact center test environments includes:
•Unified Customer Voice Portal 8.0(1) will be tested as part of the Unified CVP Post Routed Deployment, Unified CVP Self Service Standalone, Unified CCE and Unified CVP as a child in the Parent/Child deployment.
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Note Unified CVP video feature is supported in Unified CVP Release 8.0(1), however this feature was not tested in the System Test environment. The functionality and interoperability testing of the feature was performed during product testing for this release.
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•New Unified Expert Advisor 8.0(1) features.
•The following Unified CCE 8.0(1) features and deployments:
–SIP Dialer
–Unified System CCE migration to Unified CCE
–Logger/HDS
–Unified IP Phones (Agent support)
–Extension Mobility
–Cisco Unified Intelligence Center
The following Unified Communications components were tested on Unified Computing System B-Series Blade Servers on VMware ESXi 4.0:
•Unified Contact Center Enterprise
•Unified Communications Manager
•Unified Customer Voice Portal
•Unified Presence (SIP Proxy Service)
The Unified Communications components are deployed on different blade servers which are housed in a single Cisco UCS 5108 Blade Server Chassis.
For more information on Unified Communications on Unified Computing System (Virtualization), see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization.
New and Changed Features
Cisco Unified Communications Release 8.0(2) integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a portion of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.
The following sections provide brief overviews of new and enhanced features for Cisco Unified Communications System Release 8.0(2) major components and links to release note documentation:
•Cisco Unified Communications Manager
•Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software
•Cisco Unified Intelligence Center
•Cisco Unified Expert Advisor
•Cisco Unified Contact Center Express and Cisco Unified IP IVR
•Cisco Computer Telephony Integration Object Server
•Cisco Agent Desktop
•Cisco Unified Presence
•Cisco Unified Personal Communicator
•Cisco Unified IP Phone Support
•Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)
•Cisco Adaptive Security Appliance
•Cisco Unified Operations Manager
•Cisco Unified SIP Proxy
•Cisco IOS Release 15.1(1)T
Cisco Unified Communications Manager
Unified Communications Manager Release8.0(2) includes the following changes and updates to functionality:
•Announcements Configuration—When you install Cisco Unified Communications Manager, Cisco-provided announcements and tones install, and the Find and Lists Announcements window in Cisco Unified Communications Manager Administration displays these announcements and tones, which can be used for basic calls, external call control, or MLPP, depending on the announcement.
•Assisted directed call park is supported only on Cisco Unified IP Phones 8961, 9951, or 9971 (SIP phones only). Assisted directed call park means that the end user only needs to press one button to direct-park a call. This requires you to configure a BLF Directed Call Park button. Then, when the user presses an idle BLF Directed Call Park feature button for an active call, the active call will be immediately parked at the Dpark slot associated with the Directed Call Park feature button.
•Codec Support: iSAC, L-16, H.264/SVC
•Call control discovery—The call control discovery feature leverages the Service Advertisement Framework (SAF) network service, a proprietary Cisco service, to facilitate dynamic provisioning of inter-call agent information.
•Call Waiting—The Call Waiting feature allows users to receive a second incoming call on the same line without disconnecting the first call. When the second call arrives, the user receives a brief call-waiting indicator tone
•Core Unified Communications Manager Features:
–Hunt/CTI integration—Call Pickup From Line Group
–Extension Mobility Across Clusters
–Caller ID on MGCP FXO
–HTTPS, VPN
•Cisco Intercompany Media Engine
•RSVP SIP Preconditions and Application ID
•Publish MAC addresses to Unified Presence
•Enhanced IP Phone Services Provisioning;
–Softkey Activation
–Secure Audio/Video (SRTP)
–HTTPS Support:
–Trust Verification Service
–VPN Client Support
–DN capacity increase on Unified IP Phones
•Policy Management
–Call Intercept
–Securent Support (Ethical Wall)
•Unified User Experience
–Presence Status
–Moving a voice call from Mobile to desk phone and vice versa
–User to Number Matching
•Mobility
–Cellular Data Call control
–Conferencing
–Call Park
–Directed Call Park
–Consultative Transfer
–Hold
–Resume
–Conference Rostering in a Unified MeetingPlace conference call
–Transfer calls from Mobile phone Audio + Web Collaboration to desktop and desk phone
–Transfer voice conference on mobile phone to desk phone
–Display ad hoc Participant List and Picture
–DTMF codes mapped to feature keys
•Unified Communications Manager Administrator User Interface Enhancements
•Troubleshooting/Serviceability Enhancements and Improvements
•Call Tracking and End to End Call Trace
–Insertion of Call Reference to CDR and Passing the Call Reference ID
–Call Records
–Log File Organization
–Log File timestamp
–Log File Unique ID
–Log File Correlation
•Alarm Enhancements
•Support for Network management components
•Daylight Savings Time/Time Zone Enhancements
For a detailed description of these and other new features and functionality, see Release Notes for Cisco Unified Communications Manager Release 8.0(2) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software
Cisco Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise
Release 8.0(1) includes the following changes and updates to functionality:
•Installation and Internationalization changes and enhancements
–Simplified Installation and Setup Procedure for Unified ICME/CCE
–Internationalization (I18N) Language Pack—Language selection is implemented by the Language Pack
–Migrating from Unified SCCE 7.x to Unified CCE Release 8.0(1)—There is no 8.0(1) release for Cisco Unified System Contact Center Enterprise (Unified SCCE). If you require features that are new in Release 8.0(1), you must migrate to the Cisco Unified Contact Center Enterprise (Unified CCE) software.
•The Agent Multiline Control feature allows reporting and call control for calls on secondary line(s) configured on the agent's phone for up to four total lines. This feature supports the newer model 8900 and 9900 series phones.
•Serviceability Enhancements
–More Verbose Default Tracing
–Alarm Content Improvements
–New Windows Performance Monitoring Counters
•Outbound Option Enhancements
–Dialed phone numbers ordering
–Administrative control of retries
–Time between retries
–Ability to define within a sequential dialing campaign which phone number to leave a message on.
–Set Connect criteria by phone number
–SIP integration with Outbound. Leverage Gateway-based Call Progress Analysis.
–Multi-Tenant Outbound Support
•Reporting—Release 8.0(1) is a transition release, so two reporting products are offered as a standard part of Unified CCE.
•Scalability Improvements
•Database Schema Changes
For a detailed description of this new functionality and other information, see Release Notes for Cisco ICME/IPCC Enterprise & Hosted Editions Release 8.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/icm80rlsnts.pdf
Cisco Unified Intelligence Center
For a detailed description of features in this new component, see Release Notes for Cisco Unified Intelligence Center Release 8.0(1) at:
http://www.cisco.com/en/US/products/ps9755/prod_release_notes_list.html
Cisco Unified Expert Advisor
Cisco Unified Expert Advisor functionality extends the scope of Unified Contact Center Enterprise by allowing select enterprise employees to handle certain incoming calls targeted for the call center. These calls can be treated with a self-service application such as Unified CVP and then either handled by a formal call center agent, or directly queued to an expert advisor. Unified Expert Advisor uses SIP-based Presence and instant messaging and related Cisco devices to interface with the agents.
Unified Expert Advisor Release 7.6(1)SR2 includes the following features:
•Time Zone enhancements—The system administrator can install daylight savings time and time zone table updates without the down time and reboot.
•Solution Call Trace—An end to end call trace mechanism based on using CDR and TCD records.
•Microsoft Office Communicator Support—Microsoft Office Communicator must be supported as an Expert Advisor endpoint.
•Cisco Unified Personal Communicator 8.0 Support—Includes IM/Presence as well as voice/video capabilities.
•Cisco Unified IP Phones 6921/6941/6961 Support
•WebEx Connect Support
•Expert Advisor tab for UC Integration for Microsoft Office Communicator
•Cisco Unified IP Phones models 8961, 9971, and 9951 Support
For a detailed description of additional functionality and other information, see Release Notes for Cisco Unified Expert Advisor Release 7.6(1)SR2 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/release/notes/ea761rn.pdf
Cisco Unified Contact Center Express and Cisco Unified IP IVR
Cisco Unified Contact Center Express 8.0(2) and Cisco Unified IP IVR 8.0(2) software includes the following feature:
•The most significant change in Unified CCX Release 8.0(2) is the transition to Cisco's Unified Communications Operating System (UCOS). UCOS is based on Redhat Linux and follows the appliance model thus providing more security. In the appliance model, the operating system, Unified CCX application, and other components like database are bundled together in Unified CCX and you need not install them separately.
•Unified CCX 8.0(1) aligns with:
–Cisco Unified Communications Manager Versions (Unified CM) 7.1(3) and 8.0(2)
–Cisco Unified Communications Manager Express (Unified CME) 8.0
–Cisco Unified Contact Center Enterprise (Unified CCE) or Cisco Unified Intelligent Contact Management Enterprise (Unified ICME) Version 8.0
–Cisco Security Agent (CSA) Version 6.0(1) and Java Runtime Environment (JRE) 1.61
–CiscoWorks Campus Manager 4.x
•Enhanced Licensing—In Unified CCX 8.0(2), all the licenses are node-locked, which means the use of the license is restricted to only one particular node based on the License MAC Address of that node.
•The Unified CCX Outbound Preview Dialer (Outbound) feature is available in the Unified CM version of the Unified CCX.
•Desktop Services—Supports new CAD/CSD enhancements.
•Unified CCX supports High Availability (HA) over WAN to provide site redundancy.
•Cisco Unified 6900 Series support as agent phones
•Cisco Unified 8900 and 9900 Series support as agent phones
•Unified CCX supports the following new languages in Release 8.0(2):
–IVR Languages: Australian English, Turkish, Hungarian, Czech and Polish
–CAD Languages: Canadian French, Turkish and Polish
•Network Time Protocol (NTP) Support.
•Unified CCX 8.0(1) supports Cisco Unified Real-Time Monitoring Tool (RTMT), which runs as a client-side application to monitor various counters, performance parameters, alerts, alarms, CPU and disk usage of the Unified CCX server.
•New enhancements to Unified CCX Administration GUI.
•The following new web applications are available in the Unified CCX Administration GUI:
–New web-based troubleshooting tools—Cisco Unified CCX Serviceability and Cisco Unified Serviceability.
–Cisco Unified OS Administration—Cisco Unified Operating System Administration web interface in Unified CCX allows you to configure and manage the Cisco Unified Communications Operating System.
–Disaster Recovery System—Unified CCX 8.0(2) supports integration with Disaster Recovery Framework, which is based on the Linux.
•Service Advertisement Framework (SAF) and RSVP Support
•SNMP support—To align with Unified Communications Manager, Unified CCX will have its own MIB and MIB agent to support either internal or external management applications.
•Stuck Call Clearing—Ability to clear stuck calls in the system without requiring a restart of the engine to clear such stuck calls.
•Tool to verify client side NIC support for VOIP MON.
•Unified CCX Platform must support IPT VOS (RHEL) for a standalone deployment model with Unified Communications Manager.
•Support Extension-Mobility-Across-Cluster. This means Unified CCX agents can use EM across Unified Communications Manager clusters.
•Multi-Line Agent State—Agent state is not affected by calls on the agent's secondary (non-ACD) lines. In the event that an agent initiate a JAL, the agent remains in the Talking state no matter which line survives.
For a detailed description of additional functionality and other information, see Release Notes for Cisco Unified Contact Center Express 8.0(2)at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html
Cisco Unified Customer Voice Portal
Cisco Unified Customer Voice Portal 8.0(1) software includes the following feature:
•Courtesy Callback
•Locations-Based Call Admission Control
•Operations Console Improvements
•Multiple SIP enhancements
•System CLI/Web Services Manager
•Call Studio Enhancements
•Unified CVP VXML Server Enhancements
•Reporting Enhancements
•G.729 Codec Support
•AIX Support
•Full Video Support
For a detailed description of additional functionality and other information, see Cisco Unified Customer Voice Portal 8.0(1) at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_release_notes_list.html
Cisco CTI OS Release 8.0(1) software new features.
•CTI OS Server 8.0(1) is enhanced to:
–Provide better alarm, and tracing mechanisms.
–Improve the default trace level.
•CTI OS Silent Monitoring—All forms of CTI OS Silent Monitoring are supported, including Unified CM Silent Monitoring.
•Windows 7 Support
•Multi-line Support
•Presence capabilities in CTI Toolkit and desktops
For a detailed description of CTI OS Release 8.0(1) features and functionality, see Release Notes for Cisco CTI OS Release 8.0(1)at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/cti80rn.pdf
Cisco Agent Desktop
Cisco Agent Desktop Release 8.0(1) has the following software changes:
•Flat file database as the default Recording & Statistics (real time display) database, with option to use a Microsoft SQL Server 2005 database instead
•Support for multiple lines on agent devices
•Non-modal dial pad in Cisco Agent Desktop
•Phone book filtering
•Ability to import/export phone books
•Ability to disable hyperlink dialing (click to dial)
•Support for VMWare ESX
•Support for Polish and Turkish languages
•Support for Simplified and Traditional Chinese, Japanese Kanji, and Korean languages in Cisco IP Phone Agent
•Support for third party recording via execution of a CTI OS function
•Independent client configuration package for automated deployment
•Web-based Cisco Desktop Administrator
•Configurable Answer/Drop button
•Support for Java Runtime Environment (JRE) 1.6 Update 17
•MTS/Citrix support for Supervisor Desktop (excluding call monitoring/recording playback)
For a detailed description of CAD Release 8.0(1) features and functionality, see Release Notes for Cisco Agent Desktop 8.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/release/notes/cad80ccern.pdf
Cisco Unified Presence
Cisco Unified Presence Server Release 8.0(2) includes the following changes and updates to functionality:
•Support for Unified Communications Manager CTI changes and Cisco Unified IP Phones 89xx and 99xx Series.
•Support for MCS 7835-H3, MCS 7835-13, MCS 7845-H3, and MCS 7835-13
•Integration with Unified Communications Manager Release 8.0(2)
•IDS database support for the XCP components and support of an external database for compliance and persistent chat rooms.
•Inter-cluster Routing (SDNS) Enhancement
•Enterprise Instant Messaging—Instant messaging functionality, largely based on the existing XCP capabilities, extended to support SIP/SIMPLE clients.
•Clustering Over the WAN (split data center)—allow members of a Cisco Unified Presence cluster to be split across a WAN infrastructure into intracluster and intercluster deployments, which helps networking, resilience and disaster recovery.
•Support for Microsoft Office Communications Server 2007 Release 2—supports the integration of Cisco Unified Presence with Microsoft Office Communications Server 2007 Release 2 for remote call control feature and inter domain federation feature.
•Support for Microsoft ADAM Directory Service—provides support for Active Directory Application Mode (ADAM) service.
•Support for Multilingual Calendaring Integration
For a detailed description of these features and functionality, see the Release Notes for Cisco Unified Presence Release at:
http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html
Cisco Unified Personal Communicator
For a detailed description of Unified Personal Communicator Release 7.0(2) features and functionality, see Release Notes for Cisco Unified Personal Communicator, Release 7.0(2) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html
Cisco Unified IP Phone Support
Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) runs on SIP firmware release 9.0(2). This version of firmware release 9.0(2) is compatible with Cisco Unified Communications Manager 7.1(3), 8.0(1) and 8.0(2). The following features and functionality are introduced in phone firmware releases 9.0(2):
•Cisco Unified Video Camera—The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can only receive one-way video.
This feature is supported on the following phones:
–Cisco Unified IP Phone 9951
–Cisco Unified IP Phone 9971
For more information on Cisco Unified IP Phone 8961, see Cisco Unified IP Phone 8961 Documentation at:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html
For more information on Cisco Unified IP Phone 9951 and 9971, see Cisco Unified IP Phone 9951 and 9971 Documentation at:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
For more information on the Firmware release 9.0(2), see the Release Notes for Cisco Unified IP Phone Release Notes for Firmware Release 9.0(2) (SIP):
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_0_2/english/release/notes/9900_8900_902.html
Unified Computing System B-Series Blade Servers (Unified Communications Virtualization)
Cisco supports virtualization of the following Unified Communications components running on Unified Computing System B-Series Blade Servers with VMware ESXi 4.0:
•Unified Contact Center Enterprise
•Unified Communications Manager
•Unified Customer Voice Portal
•Unified Presence (SIP Proxy Service)
For more information on Unified Communications on Unified Computing System, see http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization
Cisco Adaptive Security Appliance
Cisco Adaptive Security Appliance Release 8.3(1) introduces the following new features and functionality:
•Remote Access Features
–Smart Tunnel Enhancements
–Provides browser-based (clientless) VPN access from the following newly supported platforms:
Windows 7 x86 (32-bit) and x64 (64-bit) via Internet Explorer 8.x and Firefox 3.x
Windows Vista x64 via Internet Explorer 7.x/8.x, or Firefox 3.x.
Windows XP x64 via Internet Explorer 6.x/7.x/8.x and Firefox 3.x
Mac OS 10.6 32- and 64-bit via Safari 4.x and Firefox 3.x.
–IPv6 support for IKEv1 LAN-to-LAN VPN connections
•Firewall Features
–Interface-Independent Access Policies
–Create named network and service objects
–Object-group Expansion Rule Reduction
–NAT Simplification
–Use of Real IP addresses in access lists instead of translated addresses
–Threat Detection Enhancements
•Unified Communications Features
–SCCP v19 support
–SIP Inspection Support for Cisco Intercompany Media Engine
–Cisco Intercompany Media Engine Proxy
For additional information on features and functionality, see the Release Notes for the Cisco ASA 5500 Series, 8.3(1) at:
http://www.cisco.com/en/US/products/ps6120/prod_release_notes_list.html
Cisco Unified Operations Manager
Cisco Unified Operations Manager 2.3 includes the following new features:
•Incremental support for Cisco Unified Communications family of products and other new devices including the following:
–Unified Communications 8.0(2) solution component support including Cisco Unified Communications Manager 8.0(2), Unified CM Express 8.0, Unity 8.0, Unity Connection 8.0, MeetingPlace Express 8.0, Unified Contact Center Enterprise 8.0, Unified Mobility Advantage 8.0, and VG20x support.
–Support for Unified Computing System platform for Operations Manager and for virtualized Cisco Unified Communications 8.0 and Unity Connection 8.0.
–New phone support (6901 and 6911).
–VMWare EXSi 4.0 certification for Operations Manager.
•Newly supported events including Device Partially Monitored, StoppedGsuPerformancePolling, and Telepresence events, as well as synchronized event severities between Operations Manager and Unified Communications devices.
For additional information on features and functionality, see Release Notes for Cisco Unified Operations Manager 2.3 at:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/release/notes/OM_RN23.html
Cisco Unified SIP Proxy
Cisco Unified SIP Proxy is designed to help connect and manage SIP networks. The Cisco Unified SIP Proxy module is designed to be an integrated solution in Cisco 3800 Series Integrated Services Routers (Cisco ISRs). The module provides multiple features including name resolution, routing, scalability, and high availability.
Cisco Unified SIP Proxy Release 1.1(4) includes the following changes and updates to functionality:
•New configuration commands have been added to configure the maximum size that a UDP datagram can be on a network. For more details, see the Cisco Unified SIP Proxy Command Reference.
•New exec commands have been added to show the calls per second data that the CUSP is handling. For more details, see the Cisco Unified SIP Proxy Command Reference.
•Tracing for specific components (for example, normalization) is now enabled. For more details, see the Cisco Unified SIP Proxy Command Reference.
•The "TO" header is now an available option for route lookup policies. For more details, see the Cisco Unified SIP Proxy Command Reference.
For a detailed description of these features and functionality, see the Release Notes for Cisco Unified SIP Proxy 1.1.4 at:
http://www.cisco.com/en/US/docs/voice_ip_comm/cusp/rel1_1_4/release/notes/cuspr114.html
Cisco IOS Release 15.1(1)T
In Cisco Unified Communications System Release 8.1(2), the Cisco IOS Release 15.1(1)T has the following new features and functionality:
–New Hardware Features Supported in Cisco IOS Release 15.1(1)T:
–3G HSPA Enhancement
–Cisco 1905 and Cisco 1921 Integrated Service Routers
–Cisco 3925E and Cisco 3945E Integrated Service Routers
–Cisco 888E
–Cisco Connected Grid Router 2000 Series
–Cisco Unified Communications 500 Series
–HWIC-1VDSL
–HWIC-4SHDSL-E
•New Software Features Supported in Cisco IOS Release 15.1(1)T
For a detailed description of the new and changed information of Cisco IOS Release 15.1(1)T, see the Release Notes for Cisco IOS Software Releases 15.1 at:
http://www.cisco.com/en/US/docs/ios/15_1/release/notes/151TNEWF.html
For a detailed description of Cisco IOS Release 15.1(1)T features and functionality, see Release Notes for Cisco IOS Release 15.1(1)T at:
http://www.cisco.com/en/US/products/ps10592/prod_release_notes_list.html
|
Note Cisco IOS Release 15.1(1)T is a short deployment Standard Maintenance release ideal for the very latest new features and hardware support from Cisco. Cisco provides 18 months of support for Standard Maintenance releases. Customers requiring longer-term maintenance support should consider upgrading to the next 15 M Extended Maintenance release (when it becomes available), which will incorporate all features and hardware support of previous Standard Maintenance and Extended Maintenance releases. For more information, refer to:
http://www.cisco.com/en/US/prod/collateral/iosswrel/ps8802/ps10587/ps10591/ps10621/qa_c67_561940.html.
|
System Requirements
This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 8.0(2) for Contact Center.
•End-of-Sale Components
•Deployment Considerations
•Software Version Matrix
•Firmware Version Matrix
•Latest Software Upgrades and Licenses
End-of-Sale Components
The following components have reached end-of sale (EOS) status. However, because they are still supported and may be present in existing customer deployments, have remained installed in the Cisco Unified Contact Center Enterprise test beds for this Cisco Unified Communications System release.
•Cisco 7815-1000 Media Convergence Servers
•Cisco 7825H-2266 Media Convergence Servers
•Cisco 7825, 7827,7835, 7837 Media Convergence Servers
•Cisco 7845H/7835H/7825H-3000 Media Convergence Servers
•Cisco 7845H/7835-2400 Media Convergence Servers
•Cisco 7855I-1500 Media Convergence Servers
•Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers
•Cisco 831, 836, and 837 Series Routers
•Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)
•Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)
•Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)
•Cisco AS5850 Series Universal Gateways
•Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2
•Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)
The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) cycle that is a process that guides the final business operations associated with the product life cycle.
The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For information on specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html. Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.
For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html
Deployment Considerations
Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 8.0(2) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying the Cisco Unified Communications System in a customer environment, remember the following:
•At the minimum, customers should deploy the software release recommended in these tables.
•For CSA, customers should use the latest engine and policy release. CSA software is available at:
http://www.cisco.com/pcgi-bin/tablebuild.pl/csa
•For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
http://www.cisco.com/public/sw-center/sw-ios.shtml
At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.
•If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
•Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:
http://tools.cisco.com/Support/BugToolKit/
•Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.
Software Version Matrix
Table 1 lists the software release versions of the system components in the contact center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.0(2) components, see Latest Software Upgrades and Licenses.
Table 1 Software Versions for Contact Center Components in Cisco Unified Communications System
Release 8.0(2).
Category
|
Component
|
Release 8.0(2)
|
Call Control
|
Cisco Unified Communications Manager
|
8.0(2)
|
Cisco Unified SIP Proxy
|
1.1(4)
|
Contact Center
|
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise
|
8.0(1)
|
Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System
|
Win2003 SP2/
Win2003 R2 SP2
|
Cisco Unified ICME Support Tools
|
2.4(1)
|
Cisco Unified Expert Advisor
|
7.6(1)SR2
|
Cisco Unified Expert Advisor Operating System
|
Bundled with Software
|
Cisco Unified Contact Center Express
|
8.0(2)
|
Cisco Unified IP IVR
|
8.0(2)
|
Cisco Unified Contact Center Express/Unified
IP IVR Operating System
|
Bundled with Software
|
Cisco Unified Customer Voice Portal
|
8.0(1)1
|
Cisco Unified Customer Voice Portal Operating System
|
Win2003 SP2/
Win2003 R2 SP2
|
Cisco Unified Intelligence Center
|
8.0(1)
|
Applications
|
Cisco Unified Presence
|
8.0(2)2
|
End Points and Clients
|
Cisco Unified Personal Communicator
|
7.0(2)
|
Cisco Unified IP Phones 7900 Series (7921G (Wireless), 7940, 7940G, 7960, 7960G, 7962, 7970, and 7970G
|
Bundled with Unified
Communications Manager.
Firmware 9.0(2), 9.0(2)SR1
|
Cisco Unified IP Phones 6900 Series (6911, 6921, 6941 and 6961)
|
Firmware 9.0(2)
|
Cisco Unified IP Phones models 9951 and 9971
|
Firmware 9.0(2)
|
Cisco Unified IP Phones model 8961
|
Firmware 9.0(2)
|
Wireless
|
Cisco Aironet Access Point 1240AG
|
12.4(21a)JA2
|
Security
|
Cisco Adaptive Security Appliance (5520, 5540, 5580) Services
|
8.3
|
Cisco Adaptive Security Appliance 5500 AIP Security Services Module (IPS)
|
7.0(2) E3
|
Cisco Security Agent for Unified Communications Manager
|
Bundled with Unified
Communications
Manager
|
Cisco Security Agent for Unified IP IVR
|
Bundled with Unified IP IVR
|
Cisco Security Agent for Unified Contact Center Express
|
Bundled with Unified Contact Center Express
|
Cisco Security Agent for Unified Expert Advisor
|
Bundled with Unified Expert Advisor
|
Cisco Security Agent for Unified Intelligent Contact Management Enterprise
|
6.0(1)
|
Cisco Security Agent for Unified Customer Voice Portal
|
6.0(1)
|
Network Management
|
Cisco Unified Operations Manager
|
2.3
|
Communications Infrastructure
|
Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)
|
15.1(1)T3
|
Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways)
|
15.1(1)T3
|
Cisco Unified Border Element
|
1.3/15.1(1)T3
|
Cisco VGD-1T3 Voice Gateway
|
15.1(1)T3
|
Cisco 3825 MGCP gateway
|
15.1(1)T3
|
RSVP Agent (on 38xx platforms)
|
15.1(1)T3
|
Cisco 7206VXR (core/WAN router)
|
15.1(1)T3
|
Cisco 881 router
|
15.1(1)T3
|
Cisco Catalyst 3750 (access switch)
|
12.2(50)SE3
|
Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)
|
Cat OS 8.6.3/12.2.(18)SXF9
|
Cisco Catalyst 6506, 6509 (Supervisor 720)
|
12.2(33)SX1
|
Cisco CSS 11501 Content Services Switch
|
WebNS
7.50.3.3
|
Firmware Version Matrix
Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.
Table 2 Firmware Versions of Cisco SCCP and SIP Phones in Cisco Unified Communications System Release 8.0(2)
Component
|
SCCP Firmware Version
|
SIP Firmware Version
|
Cisco Unified IP Phone 6921
|
SCCP69xx.9-0-2-0
|
—
|
Cisco Unified IP Phone 6941
|
SCCP69xx.9-0-2-0
|
—
|
Cisco Unified IP Phone 6961
|
SCCP69xx.9-0-2-0
|
—
|
Cisco Unified IP Phone 7921G (wireless)
|
CP7921G-1.3.3
|
—
|
Cisco Unified IP Phone 7940
|
P00308010200
|
P0S3-8-12-00
|
Cisco Unified IP Phone 7941G
|
SCCP41.9-0-2SR1S
|
SIP41.9-0-2SR1S
|
Cisco Unified IP Phone 7960
|
P00308010200
|
P0S3-8-12-00
|
Cisco Unified IP Phone 7961G
|
SCCP41.9-0-2SR1S
|
SIP41.9-0-2SR1S
|
Cisco Unified IP Phone 7962G
|
SCCP42.9-0-2SR1S
|
SIP42.9-0-2SR1S
|
Cisco Unified IP Phone 7970
|
SCCP70.9-0-2SR1S
|
SIP70.9-0-2SR1S
|
Cisco Unified IP Phone 7971G
|
SCCP70.9-0-2SR1S
|
SIP70.9-0-2SR1S
|
Cisco Unified IP Phone 7985G (video)
|
CMTERM_7985.4-1-7-0
|
—
|
Cisco Unified IP Phone 8961
|
—
|
SIP8961.9-0-2
|
Cisco Unified IP Phone 9951
|
—
|
SIP9951.9-0-2
|
Cisco Unified IP Phone 9971
|
—
|
SIP9971.9-0-2
|
Latest Software Upgrades and Licenses
The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 8.0(2) components:
•Go to http://www.cisco.com/public/sw-center/sw-voice.shtml to download the software for the following products:
–Cisco Unified Communications Manager
–Cisco Unified Presence
–Cisco Unified IP IVR
–Cisco Unified Personal Communicator
–Voice/video endpoints such as Cisco Unified IP Phones
•Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=268439682 to download the software for the following products:
–Cisco Unified Contact Center Products such Unified ICME and Unified CCE
–Cisco Unified Voice Self-Service Products such as Unified CVP and Unified IP IVR
•Cisco IOS software: http://www.cisco.com/public/sw-center/sw-ios.shtml
•Routers software: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268437899
•Switches software:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438038
•Universal Gateways and Access Servers: http://www.cisco.com/public/sw-center/sw-access.shtml
•Wireless software: http://www.cisco.com/public/sw-center/sw-wireless.shtml
•Security software: http://www.cisco.com/public/sw-center/sw-ciscosecure.shtml
•Network management software: http://www.cisco.com/public/sw-center/sw-netmgmt.shtml
•Cisco Agent Desktop Web Licensing Site: http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html
•Product Upgrade Tool (for ordering CDs of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
Related Documentation
System Documentation
The components in these release notes, including the platforms tested, are the same as Cisco Unified Communications System Release 8.0(2) and are discussed in the Technical Information Site at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/Install_and_Configure_System_Components.html
See this content for additional information on the components tested and links to relevant product documentation for installation and configuration procedures.
The System Description provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of theCisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/system_description/SD802.pdf
Installation and upgrade information for components that have been tested and verified during system testing is provided in the System Installation and Upgrade Manual for Contact Center at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf
For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section.
Manageability Documentation
For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html
Product Documentation
Table 3 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.
Table 3 Related Documentation URLs for Contact Center
:
Table 4
Category
|
Component
|
Documentation URLs
|
Call Control
|
Cisco Unified Communications Manager
|
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
|
Cisco Unified SIP Proxy
|
http://www.cisco.com/en/US/products/ps10140/tsd_products_support_model_home.html
|
Contact Center
|
Cisco Unified Intelligent Contact Management Enterprise
|
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html
|
Cisco Unified Contact Center Enterprise
|
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html
|
Cisco Unified ICME Support Tools
|
http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html
|
Cisco Unified Expert Advisor
|
http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html
|
Cisco Unified IP IVR
|
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
|
Cisco Unified Customer Voice Portal
|
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html
|
Computer Telephony Integration Object Server (CTI OS) and Agent Desktop
|
http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html
|
Cisco Agent Desktop (CAD) Server and Agent Desktop
|
http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html
|
Cisco Unified Intelligence Center
|
http://www.cisco.com/en/US/products/ps9755/tsd_products_support_series_home.html
|
Cisco Unified Contact Center Express
|
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
|
Applications
|
Cisco Unified Presence
|
http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
|
End Points and Clients
|
Cisco Unified IP Phone 6900 Series
|
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
|
Cisco Unified IP Phone 7900 Series
|
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
|
Cisco Unified IP Phone 8900 Series
|
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_series_home.html
|
Cisco Unified IP Phone 9900 Series
|
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
|
Cisco Unified Personal Communicator
|
http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html
|
Cisco UC Integration™ for Microsoft Office Communicator
|
http://www.cisco.com/en/US/products/ps10317/tsd_products_support_series_home.html
|
Wireless
|
Cisco Aironet Access Point 1240AG
|
http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html
|
Security
|
Cisco ASA 5500 Series Adaptive Security Appliances (ASA 5520, ASA 5540, ASA 5580)
|
http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html
|
Cisco ASA Advanced Inspection and Prevention Security Services Module (AIP-SSM)
|
http://www.cisco.com/en/US/products/ps9774/prod_module_series_home.html
|
Cisco Security Agents
|
http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html
|
Network Management
|
Cisco Unified Operations Manager
|
http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html
|
Communications Infrastructure
|
Cisco IOS Software Release 15.1(1)T
|
http://www.cisco.com/en/US/products/ps10618/tsd_products_support_series_home.html
|
Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)
|
http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html
|
Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)
|
http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html
|
Cisco Unified Border Element
|
http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html
|
Cisco VGD 1T3 Voice Gateway
|
http://www.cisco.com/en/US/products/ps9890/tsd_products_support_series_home.html
|
RSVP Agent (on 38xx platforms)
|
http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html
|
Cisco 7206VXR (core/WAN router)
|
http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html
|
Cisco 881 Integrated Services Router
|
http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html
|
Cisco Catalyst 3750 Series Switches
|
http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html
|
Cisco Catalyst 6506, 6509 (core switch, Supervisor Engine 32 or 720)
|
http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html
|
Cisco CSS 11501 Content Services Switch
|
http://www.cisco.com/en/US/products/hw/contnetw/ps792/tsd_products_support_series_home.html
|
Cisco Unified Communications System:
http://www.cisco.com/go/unified-techinfo
•Voice documentation:
http://www.cisco.com/web/psa/products/index.html
Limitations and Restrictions
This section includes the following:
•Important Notes
•Resolved Caveats
•Open Caveats
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/
Cisco also offers a Product Alert Tool that provides you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://tools.cisco.com/Support/PAT/
|
Note Not all caveats documented in this section are applicable to the contact center environment or deployment scenarios. They have been included for information purposes only.
|
Important Notes
This section includes important notes related to the testing of Cisco Unified Communications System Release 8.0(2) for Contact Center.
•HP SCSI Hard Drive Firmware Update
•Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)
HP SCSI Hard Drive Firmware Update
The HP SCSI hard drive firmware update issue addresses the following defects:
•CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts
•CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD
•CSCso98836: HP Ultra320 SCSI HDD FW Upgrade
CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts
A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00677430 (available at http://www.hp.com) may exhibit reduced performance or have excessive timeouts. This performance issue is caused by the dynamically adjusted seek time profile table in the drive firmware after it becomes degraded.
When this problem occurs, the reduced performance is characterized by occasional brief delays in command response time while servicing random workloads and in severe cases the drive may exhibit command timeouts, which requires a server reboot for recovery.
CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD
A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00542020 (available at http://www.hp.com) may report media errors or illuminate the drive fault LED. The corrected firmware version (HPB4 or later) reduces the hard drive idle time that could potentially lead to build-up of media lubricant on the disk surface or drive head, causing the drives to report media errors or illuminate the drive fault LED.
CSCso98836: HP Ultra320 SCSI HDD FW Upgrade
A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00859596 (available at http://www.hp.com) may exhibit timeouts and SCSI downshifts.
These problems may occur on the following server models:
•MCS-7835-1266 (DL380-G2)
•MCS-7835H-2.4 (DL380-G3)
•MCS-7835H-3.0 (DL380-G3)
•MCS-7835-H1 (DL380-G4)
•MCS-7845-1400 (DL380-G2)
•MCS-7845H-2.4 (DL380-G3)
•MCS-7845H-3.0 (DL380-G3)
•MCS-7845-H1 (DL380-G4)
The affected hard drives for these problems are listed in the associated HP Customer Advisories. However, the Cisco provided HP SCSI Hard Drive Firmware Update CD can be applied to all listed server types and the impacted drives will be updated if applicable.
To update the firmware to a Cisco tested level, use the Cisco provided HP SCSI Hard Drive Firmware Update CD released simultaneous to the Cisco Unified Communications System Release 8.0(2). For more details on installing the firmware, see the README.txt file for HP SCSI Hard Drive Firmware Update CD.
The ISO image for the Cisco provided HP SCSI Hard Drive Firmware Update CD and associated readme file may be obtained from Cisco.com at the following navigation path:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
From the Tools and Resources Downloads page, go to:
Communications Infrastructure ->
Voice Servers ->
Cisco 7800 Series Media Convergence Servers
<SERVER MODEL>
Latest Releases ->
Firmware ->
<Select: HP_SCSI_FW-1.0.1.iso>
<Select: HP_SCSI_FW-Readme.txt>
Unified Presence Service Activation and Feature Services Pages Do Not Display Properly (CSCtf84913)
This defect (CSCtf84913) occurs after the bridge upgrade from Unified Presence Release 7.x to Release 8.0(1).
|
Note Cisco Unified Presence provides a bridge upgrade to customers to migrate from a discontinued hardware to supported hardware. The bridge upgrade allows you to create a DRS backup on the discontinued hardware. You can then restore the DRS backup on supported hardware after you complete a fresh Cisco Unified Presence installation on the supported hardware.
|
Workaround:
Follow the upgrade recommendations while performing a bridge upgrade from Unified Presence Release 7.x to 8.0(1):
1. Instead of performing a bridge upgrade to Unified Presence 8.0(1), you should perform a DRS backup of the Unified Presence Release 7.x on the discontinued hardware.
2. Then complete a fresh installation of Unified Presence Release 7.x on the supported hardware.
3. Finally restore the DRS backup on the supported hardware and upgrade to Unified Presence Release 8.0(1).
Resolved Caveats
Table 5 lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 8.0(2) for Contact Center.
|
Note For information on the caveats that were resolved in specific versions of each component, refer to the appropriate release notes for each component.
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To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 5 to go to the Bug Toolkit.
Table 5 Resolved Caveats Not Included in Cisco Unified Communications System Release 8.0(2)
Identifier
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Headline
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Severity 2-3 caveats
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CSCtf64471
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Unified CCGE unable to perform auto-configuration while connecting to Unified CCX,
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CSCte18870
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Wrong error message displayed in the Unified CCX user interface when the host file server is not reachable.
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Open Caveats
Table 6 lists known caveats, grouped by severity, related to the testing of contact center components in Cisco Unified Communications System Release 8.0(2) and previous releases, which were not resolved at the time this document was written.
For additional information on each defect, click on the linked caveat number in the Identifier column in Table 6 to go to the Bug Toolkit.
Table 6 Open Caveats in Cisco Unified Communications System Release 8.0(2)
Identifier
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Headline
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Severity 2-3 caveats
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CSCsw85306
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Data resynchronization fails on Unified Contact Center Express Release 7.0(1)
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CSCtd52204
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Memory leak while encrypted SIP and SCCP make calls through the TLS Proxy.
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Severity 4-6 caveats
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CSCsd62658
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Certificate Authority Proxy Function (CAPF) logging requires service restart
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CSCsk37734
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Uploading duplicate contact in an outbound campaign fails; however, the import tool displays upload successful message
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CSCsw97184
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Document CLIs on H.323 gateway for nailed Unified Mobile Agent setup
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Troubleshooting
Troubleshooting information, tips, and recommendations related to the testing of Cisco Unified Communications System Release 8.0(2) for Contact Center are the same as Cisco Unified Communications System Release 8.0(2). See Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/Introduction_to_Troubleshooting.html
Documentation Updates
•Technical Information Sites—The Cisco Unified Communications System Technical Information Site at http://www.cisco.com/go/unified-techinfo is your one-stop location for all system-level documentation, resources, and training. This site provides information on tested deployment models and sites, topology diagrams, and call flows.
The information sites specific to IP telephony and contact center system applications for Cisco Unified Communications System Release 8.0(2) are the same as Cisco Unified Communications System Release 8.0(2):
–Cisco Unified Communications System for Contact Center at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipcc802/index.html
–Cisco Unified Communications System for IP Telephony at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt802/index.html
•System Installation and Upgrade Manual—The document provides system-level information required to install and upgrade contact center components, including types of installations, upgrade paths, installation and upgrade strategies and considerations, and the recommended installation and upgrade sequences. This document is applicable for Cisco Unified Communications System Release 8.0(2) and is available at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC8.0.2/cc_system_inst_upg/siumc802.pdf
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
System Release Notes for Contact Center: Cisco Unified Communications System Release 8.0(2)
Copyright © 2009 Cisco Systems, Inc. All right reserved.
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