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Table Of Contents

System Release Notes for Contact Center:
Cisco Unified Communications System, Release 7.1(3)

Contents

Overview

Tested Functionality

New and Changed Features

Cisco Unified Communications Manager

Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

Cisco Unified Expert Advisor

Cisco Unified IP IVR

Cisco Unified Customer Voice Portal

Cisco Computer Telephony Integration Object Server

Cisco Agent Desktop

Cisco Unified Presence

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

Cisco IP Communicator

Cisco Unified Personal Communicator

Cisco Unified Video Advantage

Cisco Unified IP Phone Support

Catalyst 6500 Series Firewall Services Module

Cisco Adaptive Security Appliance

Cisco Unified Operations Manager

Cisco IOS 12.4(25)b Mainline

Cisco IOS 15.0(1)XA

Cisco IOS 15.0(1)M

System Requirements

End-of-Sale Components

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Latest Software Upgrades and Licenses

Related Documentation

System Documentation

Manageability Documentation

Product Documentation

Limitations and Restrictions

Important Notes

HP SCSI Hard Drive Firmware Update

Firewall Services Module does not support TCP SACK option

Monitoring of Unified System Contact Center Enterprise by Cisco Unified Operations Manager (CSCsy93494)

Resolved Caveats

Open Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation and Submitting a Service Request

System Release Notes for Contact Center:
Cisco Unified Communications System, Release 7.1(3)

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Contents

•Overview

–Tested Functionality

–New and Changed Features

•System Requirements

–End-of-Sale Components

–Deployment Considerations

–Software Version Matrix

–Firmware Version Matrix

–Latest Software Upgrades and Licenses

•Related Documentation

•Limitations and Restrictions

–Important Notes

–Resolved Caveats

–Open Caveats

•Troubleshooting

•Documentation Updates

•Obtaining Documentation and Submitting a Service Request

Overview

It is standard methodology for Cisco to perform system-wide testing of Cisco Unified Communications components, supplementing the product-level testing performed on each Cisco Unified Communications product.

A major deliverable of the system release and Cisco Unified Communications system testing is a recommendation of compatible software releases that have been verified by the test for customers. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products.

For information on the software releases for Cisco Unified Communications System Release 7.1(3), see System Requirements. Software compatibility for all Unified Communications system releases, as well as updated compatibility information for this release, is available in the Cisco Unified Communications Compatibility Tool at: http://tools.cisco.com/ITDIT/vtgsca

The focus of this document is the contact center products of Cisco Unified Communications System testing. Information about IP Telephony (IPT) Enterprise and Mid-Market components that have been tested for Cisco Unified Communications System Release 7.1(3) is available at: http://cisco.com/go/unified-techinfo

This document is the Cisco Unified Communications System release notes on the testing conducted on voice systems composed of the following major components:

•Call control components, such as Cisco Unified Communications Manager (Unified Communications Manager) and Cisco Unified Presence (Unified Presence)

•Contact center components, such as Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Intelligent Contact Management Enterprise (Unified ICME), Cisco Unified IP IVR (Unified IP IVR), Cisco Unified Customer Voice Portal (Unified CVP), and Cisco Unified Expert Advisor (Unified Expert Advisor)

•Video and conferencing components and endpoints such as Cisco Unified Video Advantage (Unified Video Advantage) and Cisco Unified Videoconferencing 3545 MCU (Unified Videoconferencing 3545).

•Voice mail and unified messaging components, such as Cisco Unity Connection (Unity Connection)

•Endpoints and clients, such as Cisco Unified IP Phone 7900 and 6900 Series models and Cisco IP Communicator (IP Communicator)

•Network management tools, such as Cisco Unified Operations Manager (Unified Operations Manager)

•Security devices, such as Cisco Catalyst 6500 Series Switch Firewall Services Module (FWSM), Cisco 5500 Series Adaptive Security Appliances (ASA) and Cisco Security Agents

•Communications infrastructure devices, such as Cisco routers, gateways/gatekeepers, and switches

•Wireless components, such as Cisco Aironet Access Points and wireless phones

Note For a more complete list of contact center components that are included in a Unified Communications Release 7.1(3) system, see Software Version Matrix.

Tested Functionality

The features, functionality and deployment models tested in Cisco Unified Communications System Release 7.1(3) were the same as in Cisco Unified Communications System Release 7.0(1). For a listing of the system-wide testing done on contact center components in the Cisco Unified Communications System Release 7.0(1), see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.0(1) at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/release_notes/rnipc701.html

Single stage upgrade of contact center components was performed from Cisco Unified Communications Release 7.1(2) versions to Cisco Unified Communications System Release 7.1(3) versions. The following major components were upgraded:

•Unified Communications Manager to Release 7.1(3)

•Unified Presence to Release 7.0(5)

•Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise to
Release 7.5(6)SR

•Unified IP IVR to Release 7.0(1) SR4

•Unity Connection to Release 7.1(3)MR

•Unified Operations Manager to Release 2.2

•Cisco IOS to Release 15.0(1)M

For a list of the base Release 7.0(1) component versions, see the System Release Notes for Contact Center: Cisco Unified Communications System, Release 7.0(1) at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/release_notes/rnipc701.html
For a list of the target Cisco Unified Communications System Release 7.1(3) versions that the contact center components were upgraded to, see Software Version Matrix.

System upgrade information for this release is the same as Cisco Unified Communications System Release 7.0(1) and is provided in the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/cc_system_inst_upg/siumc701.pdf

New and Changed Features

Cisco Unified Communications Release 7.1(3) integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a portion of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified Communications Manager release.

The following sections provide brief overviews of new and enhanced features for Cisco Unified Communications System Release 7.1(3) major components and links to release note documentation:

•Cisco Unified Communications Manager

•Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

•Cisco Unified Expert Advisor

•Cisco Unified IP IVR

•Cisco Unified Customer Voice Portal

•Cisco Computer Telephony Integration Object Server

•Cisco Agent Desktop

•Cisco Unified Presence

•Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

•Cisco IP Communicator

•Cisco Unified Personal Communicator

•Cisco Unified Video Advantage

•Cisco Unified IP Phone Support

•Catalyst 6500 Series Firewall Services Module

•Cisco Adaptive Security Appliance

•Cisco Unified Operations Manager

•Cisco IOS 12.4(25)b Mainline

•Cisco IOS 15.0(1)XA

•Cisco IOS 15.0(1)M

Cisco Unified Communications Manager

Unified Communications Manager Release 7.1(3) includes the following changes and updates to functionality:

•Support for Cisco Unified Mobility Advantage Dial-Via-Office Forward feature

•Support for MCS 7835-H3, MCS 7835-13, MCS 7845-H3, and MCS 7835-13

•OpenLDAP 2.3.41 Can Synchronize with Cisco Unified Communications Manager Database

•Cisco Unified Communications Manager Assistant Restart

•DN Capacity Increase for the Cisco Unified IP Phone Expansion Modules 7915 and 7916

•Enterprise Phone Configuration in Cisco Unified Communications Manager Administration

•Feature Control Policy in Cisco Unified Communications Manager Administration

•LDAP Synchronization and Authentication with Active Directory 2003 sp2 on VMWare ESX 3.5 Update 2

•Logical Partitioning Interaction with Block OffNet to OffNet Transfer Service Parameter

•Logical Partitioning Policy Tree Construction

•Logical Partitioning Policy Search Algorithm

•Redirected Dialed Number Identification Service and Diversion Header

•SIP Gateway Protocol Supports Mobile Voice Access

•Support for Microsoft Active Directory Application Mode LDAP Server

For a detailed description of these and other new features and functionality, see Release Notes for Cisco Unified Communications Manager Release 7.1(3) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_3/cucm-rel_notes-713.html

Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Enterprise Software

Cisco Unified Contact Center Enterprise/Unified Intelligent Contact Management Enterprise
Release 7.5(6) includes the following changes and updates to functionality:

•Support for Outbound Option in Unified IP Phone 6900 Series

•Parent/Child Reporting Discrepancy—With this enhancement, the ACMI PIM waits for Agent State updates from the Child at the end of an ACD call. It then updates the agent state as received from the Child, instead of assuming the agent state, and updating it. This avoids a mismatch of agent state and state duration between the Parent and Child.

•CTI Server Performance Improvements

–AgentStateEvent Reduction—This enhancement significantly improves CTI Server startup performance by reducing the number of agent state events to the clients.

–Controlling the CTI Server Message Queue Limit per Peripheral Type and Client Type—This enhancement helps increase the overall scalability of the ICM CTI Server by increasing the number of messages CTI Server can queue up and process without affecting system performance, and without disconnecting clients. The number of messages to clients that CTI Server can queue up and process has been increased to 4000.

For a detailed description of this new functionality and other information, see Release Notes for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.5(5) at:

http://www.cisco.com/web/software/280840583/28012/Release_Notes_for_ICM_7.5.6.pdf

Cisco Unified Expert Advisor

Cisco Unified Expert Advisor functionality extends the scope of Unified Contact Center Enterprise by allowing select enterprise employees to handle certain incoming calls targeted for the call center. These calls can be treated with a self-service application such as Unified CVP and then either handled by a formal call center agent, or directly queued to an expert advisor. Unified Expert Advisor uses SIP-based Presence and instant messaging and related Cisco devices to interface with the agents.

Unified Expert Advisor Release 7.6(1) includes the following features:

•Queue to Expert—It is one of the three selection strategies for Assignment Queues (the other two being Queue Ordering and Spatial. This feature provides the ability for a Unified ICME script to target a specific expert advisor or a list containing multiple expert advisors. The Unified Expert Advisor system attempts to connect the call from Unified ICME to the specified expert(s). The broadcast size setting notifies the Unified Expert Advisor system which in turn sends a message to multiple experts at the same time. The first expert to respond to this message receives the call.

•Bulk Management—Using this feature, you can import contact information for new experts from a Comma Separated Value (CSV) file into the Unified Expert Advisor system on a bulk basis. You can import this CSV file from a Microsoft Excel spreadsheet, another directory, or a database source. After importing the contact information for the new experts to the Unified Expert Advisor system, you can make bulk changes to these experts and their assignments. The Unified Expert Advisor system must be configured to use either Unified Presence or MicroSoft Office Communicator (MOC) clients (not both). If your system is configured for Unified Presence clients, the expert advisors must be synchronized from the Unified Presence server prior to performing bulk operations.

•Cisco UC Integration™ for Microsoft Office Communicator Support

•Failover capabilities for Unified Expert Advisor Runtime servers

•Serviceability enhancements such as display of system conditions in RTMT Alert Central

•Support for Unified IP Phones 6900 Series models

For a detailed description of additional functionality and other information, see Release Notes for Cisco Unified Expert Advisor Release 7.6(1) at: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/release/notes/ea761rn.pdf

Cisco Unified IP IVR

Cisco Unified IP IVR Release 7.0(1) SR4 software includes fixes to defects and the following new feature:

•Express E-mail Manager—Express E-mail Manager (EEM) is an add-on application to Unified
IP IVR. It provides the basic set of features for receiving e-mails from customers, distributing them to agents to service customer requests, sending responses from the contact center to the customer and reporting on e-mail activity.

This feature provides GUI based applications that support a call center's agents and supervisors in handling and managing e-mails. The agent and supervisor GUIs run within Cisco Agent Desktop (CAD) and Cisco Supervisor Desktop (CSD) respectively.

For a detailed description of Cisco Unified IP IVR Release 7.0(1) SR4 supported and unsupported features and functionality, see Release Notes for Cisco Customer Response Solutions 7.0(1) SR4 at:

http://www.cisco.com/web/ccbu/CRS/7/0/1/4/Release_Notes_for_Unified_CCX_7.0.1_SR4.pdf

Cisco Unified Customer Voice Portal

In Cisco Unified Communications System Release 7.1(3), Unified CVP release version did not change from the previous Cisco Unified Communications System release.

For a detailed description of Unified CVP Release 7.0(2) features and functionality, see Release Notes for Cisco Unified Customer Voice Portal (Unified CVP) Release 7.0(2) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp7_0/release/notes/cvp702rn.pdf

Cisco Computer Telephony Integration Object Server

Cisco CTI OS Release 7.5(5) software does not include any new features since its previous release.

For a detailed description of CTI OS Release 7.5(5) features and functionality, see Release Notes for Cisco CTI OS Release 7.5(5) at:

http://www.cisco.com/web/software/280840587/26707/Release_notes_for_CTIOS_7.5.5.pdf

Cisco Agent Desktop

Cisco Agent Desktop Release 7.5(3) has the following software changes:

•Desktop Monitoring Console—It is a Java application that allows you to monitor the status of the CAD services and the LDAP Directory Services. In release 7.5(3), the Desktop Monitoring Console has been enhanced so that in redundant systems it displays the letter M next to the name of the master (or active) server and the letter S next to the name of the standby server.

•ShowLicenseUsage Utility—The ShowLicenseUsage utility can be run to view the IP addresses of clients that are consuming desktop seats or are running Cisco Desktop Administrator or Cisco Workflow Administrator. For Unified IP Phone Agent and CAD-BE seats, the IP address is the IP address of the active Browser and IP Phone Agent (BIPPA) service. For Cisco Desktop Presence Administrator, the IP address is the IP address of the CAD server.

For a detailed description of CAD Release 7.5(3) features and functionality, see Release Notes for Cisco Agent Desktop 7.5(3) at:

http://www.cisco.com/web/ccbu/CAD/7/5/3/cad75mr3rn.pdf

Cisco Unified Presence

Cisco Unified Presence Server Release 7.0(5) includes the following changes and updates to functionality:

•Support for MCS 7835-H3, MCS 7835-13, MCS 7845-H3, and MCS 7835-13

•Integration with Unified Communications Manager Release 7.1(3)

•Clustering Over the WAN (split data center)—allow members of a Cisco Unified Presence cluster to be split across a WAN infrastructure into intracluster and intercluster deployments, which helps networking, resilience and disaster recovery.

•Support for Microsoft Office Communications Server 2007 Release 2—supports the integration of Cisco Unified Presence with Microsoft Office Communications Server 2007 Release 2 for remote call control feature and inter domain federation feature.

•Support for Microsoft ADAM Directory Service—provides support for Active Directory Application Mode (ADAM) service.

•Support for Multilingual Calendaring Integration

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified Presence Release at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0_6/rel_notes/cup7xrn.html

Cisco Unified Videoconferencing 3545 Media Conferencing Unit (MCU)

Cisco Unified Videoconferencing 3545 MCU is used as a video conferencing endpoint in contact center deployments where Unified CVP with full video service is implemented. Unified Videoconferencing 3545 MCU Release 5.7 introduces these new features:

•The TCS4 timeout can be set up to 120 seconds to improve ISDN endpoint connectivity in TCS4 calls.

•Support for sending Alert Message to the PSTN side with a ringback field that is NOT empty.

•Source number display in voice calls from the ISDN side.

For more detailed information, see the Release Notes for Cisco Unified Videoconferencing 3500
Release 5.7 at:

http://www.cisco.com/en/US/docs/video/cuvc/5_7/gateway/release/notes/cuvcgwv57rn.html

Cisco IP Communicator

Cisco IP Communicator Release 7.0(3) includes the following new features:

•Release 7.0(3) updates the GNNetcomHeadset.dll to fix an issue with the synchronization of the Jabra GN 9350 and Cisco IP Communicator (CSCsi32794). This also may result in a change of button behavior on the GN9300 series devices.

•Cisco IP Communicator is now available in 13 languages, apart from English.

For a detailed description of IP Communicator Release 7.0(3) features and functionality, see Release Notes for Cisco IP Communicator Release 7.0 at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cipc/7_0/english/release/notes/CIPC70_RN.html

Cisco Unified Personal Communicator

Cisco Unified Personal Communicator 7.0(2) includes the following new features:

•Basic support for Cisco WebEx meetings—You can configure Unified Personal Communicator to launch an unscheduled web conference from the audio or video conversation window using Cisco Webex.

•Unified Personal Communicator is now available in the following languages: Chinese (Traditional Chinese and Simplified Chinese), Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese (Brazilian), Spanish, Russian, Swedish all for both Windows and Mac OS X. Arabic is also available for Microsoft Windows.

For a detailed description of Unified Personal Communicator Release 7.0(2) features and functionality, see Release Notes for Cisco Unified Personal Communicator, Release 7.0(2) at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/7_0/english/release/notes/ol15710.html

Cisco Unified Video Advantage

In Cisco Unified Communications System Release 7.1(3), Unified Video Advantage release version did not change from the previous Cisco Unified Communications System release.

For a detailed description of Unified Video Advantage Release 2.1(1) features and functionality, see Release Notes for Cisco Unified Video Advantage, Release 2.1 at: http://www.cisco.com/en/US/docs/video/cuva/2_1/english/release/notes/ol15290.html

Cisco Unified IP Phone Support

The Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) are new, easy-to-use IP Phones that provide high-quality voice services over IP. The phones with firmware release 9.0(1) supports the following features:

•Color Graphics Display

•Built-in Gigabit Ethernet switch

•Full Duplex Speakerphone

•Rich Media Support

•Bluetooth and USB Headset

•Wi-Fi connectivity (Cisco Unified IP Phone 9971 only)

•Touchscreen (Cisco Unified IP Phone 9971 only)

•Bluetooth Device Support

•Cisco Unified IP Color Key Expansion Module

•Newly developed ergonomic design and user experience designed specifically for use with the high-resolution, VGA, graphical, backlit, anti-glare, and color touchscreen display

•Firmware support for XML and MIDlet-enabled applications

For more information on Cisco Unified IP Phones 9900 series and Cisco Unified IP Phone 8961, see the release notes at:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_0_1/english/release/notes/9900_8900_901.html

The following features and functionality are introduced in phone firmware releases 8.5(3):

•Secure SIP Failover for SRST—Firmware release 8.5(3) provides support for secure calls on a Cisco Unified IP Phone running the SIP protocol to remain secure once the call fails over to SRST from Cisco Unified Communications Manager

•Feature Key Capacity Increase for Cisco Unified IP Phones—The feature key capacity increase for Cisco Unified IP Phones allows administrators to use all 48 additional keys on Cisco Unified IP Phone Expansion Modules 7915 and 7916.

•Longer SIP Authentication Name—The length of the SIP digest authentication name has been increased to 128 characters for the following Cisco Unified IP Phones (SIP only)

•Cisco Unified IP Phone models 6921, 6941, and 6961—with 2, 4, and 12 lines respectively is introduced with the Unified Communications System Release 7.1(2) release. These phone models are intended for cost sensitive customers as a replacement for analog phones (TDM) used in small and medium business or emerging markets. These phones can replace the existing Cisco Unified IP Phones 7911, 7940, and 7960. The main feature of these phone models is a `single call per line button' with consult call allowed. In this case each line button supports only a single call session, and whenever the user invokes a transfer or conference, Cisco Unified Communications Manager will use the consult allowed feature to establish the conference or transfer the session. However, a new incoming call will always be presented on a new line button.

For more information on Cisco Unified IP Phone models, see the appropriate release notes at:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html

For more information on the Firmware release 8.5(3), see the Release Notes for Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP):

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html

Catalyst 6500 Series Firewall Services Module

Cisco Catalyst 6500 Series Firewall Services Module Release 4.0(6) does not have any new features introduced, but have several caveats resolved.

For additional information on features and functionality, see Release Notes for the Catalyst 6500 Series and Cisco 7600 Series Firewall Services Module, 4.0(x) at:

http://www.cisco.com/en/US/docs/security/fwsm/fwsm40/release/notes/fwsmrn40.html

Cisco Adaptive Security Appliance

Cisco Adaptive Security Appliance Release 8.2 introduces the following new features and functionality:

•One Time Password Support for ASDM Authentication

•Pre-fill Username from Certificate

•Double Authentication

•AnyConnect Essentials

•Disabling Cisco Secure Desktop per Connection Profile

•Certificate Authentication Per Connection Profile

•EKU Extensions for Certificate Mapping

•SSL VPN SharePoint Support for Win 2007 Server

•Shared license for SSL VPN sessions

•TCP state bypass

•Per-Interface IP Addresses for the Media-Termination Instance Used by the Phone Proxy

•Displaying the CTL File for the Phone Proxy

•Clearing Secure-phone Entries from the Phone Proxy Database

•H.239 Message Support in H.323 Application Inspection

•Processing H.323 Endpoints When the Endpoints Do Not Send OLCAck

•Botnet Traffic Filter

•AIP SSC card for the ASA 5505

•SNMP version 3 and encryption

•Multicast NAT

For additional information on features and functionality, see the Release Notes for the Cisco ASA 5500 Series, 8.2(x) at:

http://www.cisco.com/en/US/docs/security/asa/asa82/release/notes/asarn82.html

Cisco Unified Operations Manager

Cisco Unified Operations Manager 2.2 includes the following new features:

•Incremental support for Cisco Unified Communications family of products and other new devices.

•Support for 45,000 phones in a single instance on Operations Manager on a single server.

•Virtualization support for VMware ESX 3.5:

–Support for a single virtual instance of Operations Manager scaling up to 30,000 phones deployed on a single VMWare ESX server.

–Support for three virtual instances of Operations Manager, each scaling up to 5,000 phones deployed on a single VMWare ESX server.

•Improved events with more intuitive descriptions, attribute enhancements, recommended actions, and detailed descriptions of each event.

For additional information on features and functionality, see Release Notes for Cisco Unified Operations Manager 2.2 at:
http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.2/release/notes/OM_RN22.html

Cisco IOS 12.4(25)b Mainline

The majority of Cisco Unified Communications Release 7.1(3) system testing was performed using Cisco IOS Release 15.0(1)M. However, automated testing of basic call functionality and additional load testing were performed using the Cisco IOS Release 12.4(25)b Mainline. Because Cisco IOS Mainline releases do not support many of the calling features found in Cisco IOS M release, this additional testing involved only basic call functionality between IP phones and IP phones to PSTN endpoints.

Testing was performed using the following voice/data gateways:

•Cisco 3800 Series Integrated Services Routers: Cisco 3825 and Cisco 3845 (H.323 and MGCP)

To compare the differences in features and functionality between 15.0(1)M and 12.4(25), you can use Feature Navigator, a web-based tool. To access Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, e-mail the Contact Database Administration group at cdbadmin@cisco.com. If you want to establish an account on Cisco.com, go to:

https://tools.cisco.com/RPF/register/register.do and follow the directions.

You can access Feature Navigator at the following URL:

http://www.cisco.com/go/fn

Click Compare Images and enter the following values in the popup window:

•Software—IOS (in both fields)

•Major Release—12.4 in the first field, 15.0(1)M in the second field

•Release Number—12.4(25) in the first field, 15.0(1)M in the second field

•Platform—Same device in both fields

•Feature Set—IP Voice (in both fields)

For a detailed description of Cisco IOS Release 12.4(25) features and functionality, see Cross-Platform Release Notes for Cisco IOS Release 12.4, Part 3: New Feature Descriptions and Important Notes at:

http://www.cisco.com/en/US/docs/ios/12_4/release/notes/124NEWF.html

Cisco IOS 15.0(1)XA

This section describes new features in Cisco IOS Release 15.0(1)XA:

•Transporting 802.1q Tags over ATM PVCs for ADSL2+—This feature allows 802.1q tags to be transported over Asynchronous Transfer Mode (ATM) permanent virtual circuits (PVC) used in ADSL2+ uplinks.

•Support for Cisco Unified IP Phone models 6921, 6941, and 6961 introduced in Unified Communications System Release 7.1(2) release with Unified Communications Manager/SRST mode in release8.0.

•There are no new hardware features in this release

The following platforms will be supported by Release 15.0(1)XA:

•Cisco 800 Series

•Cisco 1800 Series

•Cisco 2800 and 3800 Series

For a detailed description of Cisco IOS Release 15.0(1)XA features and functionality, see Release Notes for Cisco IOS Software Releases 15.0 Special and Early Deployments at:

http://www.cisco.com/en/US/partner/products/ps10617/prod_release_notes_list.html

Cisco IOS 15.0(1)M

In Cisco Unified Communications System Release 7.1(3), the Cisco IOS Release 15.0(1)M has the following new features and functionality:

•New Hardware Features Supported in Cisco IOS Release 15.0(1)M:

–3G HWIC Enhancements

–887V 3G, WLAN and SRST Models

–C3825-NOVPN and C3845-NOVPN

–Cisco 800 Broadband Series Routers

–Cisco 867, 886 and 887 Series

–Next Generation Advanced Integration Module (AIM)

•New Software Features Supported in Cisco IOS Release 15.0(1)M

For a detailed description of the new and changed information of Cisco IOS Release 15.0(1)M, see the Release Notes for Cisco IOS Software Releases 15.0 at:

http://www.cisco.com/en/US/docs/ios/15_0/release/notes/150MNEWF.html

For a detailed description of Cisco IOS Release 15.0(1)M features and functionality, see Release Notes for Cisco IOS Release 15.0(1)M at:

http://www.cisco.com/en/US/products/ps10591/prod_release_notes_list.html

System Requirements

This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 7.1(3) for Contact Center.

•End-of-Sale Components

•Deployment Considerations

•Software Version Matrix

•Firmware Version Matrix

•Latest Software Upgrades and Licenses

End-of-Sale Components

The following components have reached end-of sale (EOS) status. However, because they are still supported and may be present in existing customer deployments, have remained installed in the Cisco Unified Contact Center Enterprise test beds for this Cisco Unified Communications System release.

•Cisco 7815-1000 Media Convergence Servers

•Cisco 7825H-2266 Media Convergence Servers

•Cisco 7825, 7827,7835, 7837 Media Convergence Servers

•Cisco 7845H/7835H/7825H-3000 Media Convergence Servers

•Cisco 7845H/7835-2400 Media Convergence Servers

•Cisco 7855I-1500 Media Convergence Servers

•Cisco 7845-H1/I1 and 7835-H1/I1 Media Convergence Servers

•Cisco 831, 836, and 837 Series Routers

•Cisco Catalyst 3550 Series Switches (replaced by Cisco 3750 Catalyst Switches)

•Cisco 3600 Series Multiservice Platforms (Cisco 3620, Cisco 3640A, and Cisco 3660 (non "-CO" models)

•Cisco 3700 Series Multiservice Access Routers (replaced by Cisco 3800 Series Routers)

•Cisco AS5850 Series Universal Gateways

•Cisco Catalyst 6500 Series Supervisor Engine 2 / MSFC2

•Cisco Communications Media Module (CMM) (replaced by Cisco 3800 Series Routers)

The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) cycle that is a process that guides the final business operations associated with the product life cycle.

The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html

For information on specific products, choose a product from the following URL:
http://www.cisco.com/web/psa/products/index.html. Then click on the End-of-Sale and End-of-Life Products link in the Select a category box.

For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.html

Deployment Considerations

Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 7.1(3) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying the Cisco Unified Communications System in a customer environment, remember the following:

•At the minimum, customers should deploy the software release recommended in these tables.

•For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/pcgi-bin/tablebuild.pl/csa

•For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

http://www.cisco.com/public/sw-center/sw-ios.shtml

At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.

•If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

•Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://tools.cisco.com/Support/BugToolKit/

•Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.

Software Version Matrix

Table 1 lists the software release versions of the system components in the contact center test environment. For links to the latest software upgrades and licenses for Cisco Unified Communications System Release 7.1(3) components, see Latest Software Upgrades and Licenses.

Table 1 Software Versions for Contact Center Components in Cisco Unified Communications System
Release 7.1(3) 

Category	Component	Release Version
Call Control	Cisco Unified Communications Manager	7.1(3)
Contact Center	Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise	7.5(6)
	Cisco Unified Intelligent Contact Management Enterprise, Cisco Unified Contact Center Enterprise Operating System	Win2003 SP2/ Win2003 R2 SP2
	Cisco Unified ICME Support Tools	2.3(1)
	Cisco Unified Expert Advisor	7.6(1)
	Cisco Unified IP IVR	7.0(1) SR4
	Cisco Unified IP IVR Operating System	2003.1.2a SR13
	Cisco Unified Customer Voice Portal	7.0(2)
	Cisco Unified Customer Voice Portal Operating System	Win2003 SP2/ Win2003 R2 SP2
Applications	Cisco Unified Presence	7.0(5)
Conferencing	Cisco Unified Videoconferencing 3545 MCU	5.7
Voice Mail and Unified Messaging	Cisco Unity Connection	—
End Points and Clients	Cisco IP Communicator	7.0(3)
	Cisco Unified Personal Communicator	7.0(2)
	Cisco Unified Video Advantage	2.1(2)
	Cisco Unified IP Phones 7900 Series (7921G (Wireless), 7940, 7940G, 7960, 7960G, 7962, 7970, 7970G, and 7985G (Video))	Firmware 8.5.3 Bundled with Unified  Communications Manager. See Firmware Version Matrix
	Cisco Unified IP Phones 6900 Series (6921, 6941 and 6961)	Firmware 8.5.3 See Firmware Version Matrix
	Cisco Unified IP Phones 9900 Series (9951, 19971) and Cisco Unified IP Phones 8961	Firmware 9.0(1)
Wireless	Cisco Aironet Access Point 1240AG	12.3-8.JA2
Security	Cisco Catalyst 6500 Series Switch Firewall Services Module	4.0(6)
	Cisco Adaptive Security Appliance	8.2(1)
	CiscoWorks Management Center for Cisco Security Agents	5.2.1
	Cisco Security Agent for Unified Communications Manager	Bundled with Unified  Communications Manager
	Cisco Security Agent for Unified IP IVR	5.0.0.217-3.0.6
	Cisco Security Agent for Unified Intelligent Contact Management Enterprise	5.2.0.245-4.0.1
	Cisco Security Agent for Unified Customer Voice Portal	5.2.0.268
Network Management	Cisco Unified Operations Manager	2.2
Communications Infrastructure	Cisco IOS Mainline Release1	12.4(25)b
	Cisco 3725, 3745 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)	—
	Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways)	15.0(1)M
	Cisco AS5400XM (Unified CVP VXML, voice, H.323, and PSTN gateways)	15.0(1)M
	Cisco 3745 (gatekeeper)	—
	RSVP Agent (on 38xx platforms)	15.0(1)M
	Cisco 7206VXR (core/WAN router)	15.0(1)M
	Cisco 881 router	15.0(1)M
	Cisco Catalyst 3750 (access switch)	12.2(25)SEE4
	Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)	CatOS 8.6(3)
	Cisco Catalyst 6506, 6509 (Supervisor 720)	12.2(33)SX1
	Cisco CSS 11501 Content Services Switch	WebNs 7.50.3.3
Third-Party Products	McAfee Antivirus	Enterprise 8.0.0 Patch Version: 11

1 IOS Mainline Release was used for additional basic PSTN functionality as part of regression testing conducted in contact center environments.

Firmware Version Matrix

Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.

Table 2 Firmware Versions of Cisco SCCP and SIP Phones in Cisco Unified Communications System Release 7.1(3) 

Component	SCCP Firmware Version	SIP Firmware Version
Cisco Unified IP Phone 6921	SCCP69xx.8-5-2-70-7	—
Cisco Unified IP Phone 6941	SCCP69xx.8-5-2-70-7	—
Cisco Unified IP Phone 6961	SCCP69xx.8-5-2-70-7	—
Cisco Unified IP Phone 7921G (wireless)	CP7921G-1.3.3	—
Cisco Unified IP Phone 7940	P00308010100	P0S3-8-12-00
Cisco Unified IP Phone 7941G	SCCP41.8-5-2SR1S	SIP41.8-5-2SR1S
Cisco Unified IP Phone 7960	P00308010100	P0S3-8-12-00
Cisco Unified IP Phone 7961G	SCCP41.8-5-2SR1S	SIP41.8-5-2SR1S
Cisco Unified IP Phone 7962G	SCCP42.8-5-2SR1S	SIP42.8-5-2SR1S
Cisco Unified IP Phone 7970	SCCP70.8-5-2SR1S	SIP70.8-5-2SR1S
Cisco Unified IP Phone 7971G	SCCP70.8-5-2SR1S	SIP70.8-5-2SR1S
Cisco Unified IP Phone 7985G (video)	cmterm_7985.4-1-7-0	—

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 7.1(3) components:

•Go to http://www.cisco.com/public/sw-center/sw-voice.shtml to download the software for the following products:

–Cisco Unified Communications Manager

–Cisco Unified Presence

–Cisco Unified IP IVR

–Cisco Unity Connection

–Cisco Unified Personal Communicator

–Voice/video endpoints such as Cisco Unified IP Phones, Cisco IP Communicator and Cisco Unified Video Advantage

•Go to http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=268439682 to download the software for the following products:

–Cisco Unified Contact Center Products such Unified ICME and Unified CCE

–Cisco Unified Voice Self-Service Products such as Unified CVP and Unified IP IVR

•Cisco IOS software: http://www.cisco.com/public/sw-center/sw-ios.shtml

•Routers software: http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268437899

•Switches software:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=268438038

•Universal Gateways and Access Servers: http://www.cisco.com/public/sw-center/sw-access.shtml

•Wireless software: http://www.cisco.com/public/sw-center/sw-wireless.shtml

•Security software: http://www.cisco.com/public/sw-center/sw-ciscosecure.shtml

•Network management software: http://www.cisco.com/public/sw-center/sw-netmgmt.shtml

•Video and Content Delivery (Cisco Unified Video Advantage or Cisco Unified Videoconferencing 3545 MCU): http://www.cisco.com/public/sw-center/sw-video.shtml

•Cisco Agent Desktop Web Licensing Site: http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html

•Cisco Unity Connection License Files:
http://www.cisco.com/en/US/products/ps6509/products_installation_guide_chapter09186a008055e1f6.html#wp1041859

•Product Upgrade Tool (for ordering CDs of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Related Documentation

System Documentation

The components in these release notes, including the platforms tested, are the same as Cisco Unified Communications System Release 7.0(1) and are discussed in the Technical Information Site at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc701/Install_and_Configure_System_Components.html

See this content for additional information on the components tested and links to relevant product documentation for installation and configuration procedures.

The System Description provides an overview of the Cisco Unified Communications system and the steps you follow when you deploy a Cisco Unified Communications solution. It describes the Cisco Unified Communications system-level approach, lists key features of theCisco Unified Communications components, and illustrates the various Cisco Unified Communications deployment models.

http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.3/system_description/SD713.pdf

Installation and upgrade information for components that have been tested and verified during system testing is provided in the System Installation and Upgrade Manual for Contact Center at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/cc_system_inst_upg/suimc701.pdf

For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section.

Manageability Documentation

For manageability information of certain products, see documentation at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/Managed_Services.html

Product Documentation

Table 0-1 provides links to the main page for documentation on various Cisco Unified Communications components, from which you can navigate to individual documents.

Table 3 Related Documentation URLs for Contact Center 

Category	Component	Documentation URLs
Call Control	Cisco Unified Communications Manager	http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Contact Center	Cisco Unified Intelligent Contact Management Enterprise	http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html
	Cisco Unified Contact Center Enterprise	http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html
	Cisco Support Tools	http://www.cisco.com/en/US/products/ps5905/tsd_products_support_series_home.html
	Cisco Unified Expert Advisor	http://www.cisco.com/en/US/products/ps9675/tsd_products_support_series_home.html
	Cisco Unified IP IVR	http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
	Cisco Unified Customer Voice Portal	http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html
	Computer Telephony Integration Object Server (CTI OS) and Agent Desktop	http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html
	Cisco Agent Desktop (CAD) Server and Agent Desktop	http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html
Applications	Cisco Unified Presence	http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
Conferencing	Cisco Unified Videoconferencing 3500 Series Products	http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html
Voice Mail and Unified Messaging	Cisco Unity Connection	http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html
End Points and Clients	Cisco IP Communicator	http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html
	Cisco Unified Personal Communicator	http://www.cisco.com/en/US/products/ps6844/tsd_products_support_series_home.html
	Cisco Unified Video Advantage	http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html
	Cisco Unified IP Phones	http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Wireless	Cisco Aironet Access Point 1240AG	http://www.cisco.com/en/US/products/ps6521/tsd_products_support_series_home.html
Security	Cisco Catalyst 6500 Series Switch Firewall Services Module	http://www.cisco.com/en/US/products/hw/modules/ps2706/ps4452/tsd_products_support_model_home.html
	Cisco Adaptive Security Appliance (ASA) 5540 Services	http://www.cisco.com/en/US/products/ps6120/tsd_products_support_series_home.html
	CiscoWorks Management Center for Cisco Security Agents	http://www.cisco.com/en/US/products/sw/cscowork/ps5212/tsd_products_support_eol_series_home.html
	Cisco Security Agent for Unified Communications Manager	http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
	Cisco Security Agent for Unified IP IVR	http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
	Cisco Security Agent for Unified Intelligent Contact Management Enterprise	http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html
	Cisco Security Agent for Unified Customer Voice Portal	http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html
Network Management	Cisco Unified Operations Manager	http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html
Communications Infrastructure	Cisco IOS Software Release 12.4 T	http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html
	Cisco IOS Release 15.0(1)XA	http://www.cisco.com/en/US/partner/products/ps10617/tsd_products_support_series_home.html
	Cisco IOS Release 15.0(1)M	http://www.cisco.com/en/US/products/ps10591/tsd_products_support_series_home.html
	Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, and MGCP gateways)	http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html
	Cisco AS5400XM (Unified CVP VXML voice, H.323, and PSTN gateways)	http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html
	Cisco Unified Border Element	http://www.cisco.com/en/US/products/sw/voicesw/ps5640/tsd_products_support_series_home.html
	RSVP Agent (on 38xx platforms)	http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html
	Cisco 7206VXR (core/WAN router)	http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html
	Cisco 881 router	http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html
	Cisco Catalyst 3750 (access switch)	http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html
	Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)	http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html
	Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2)
	Cisco CSS 11501 Content Services Switch	http://www.cisco.com/en/US/products/hw/contnetw/ps792/tsd_products_support_series_home.html

The following URLs are additional links to related documentation:

•Cisco Unified Communications System:
http://www.cisco.com/go/unified-techinfo

•Voice documentation:
http://www.cisco.com/web/psa/products/index.html

Limitations and Restrictions

This section includes the following:

•Important Notes

•Resolved Caveats

•Open Caveats

If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://tools.cisco.com/Support/BugToolKit/

Cisco also offers a Product Alert Tool that provides you the ability to set up one or more profiles that will enable you to receive email notification of new Field Notices, Product Alerts or End of Sale information for the products that you have selected. The Product Alert Tool is available at: http://tools.cisco.com/Support/PAT/

Note Not all caveats documented in this section are applicable to the contact center environment or deployment scenarios. They have been included for information purposes only.

Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 7.1(3) for Contact Center.

•HP SCSI Hard Drive Firmware Update

•Firewall Services Module does not support TCP SACK option

•Monitoring of Unified System Contact Center Enterprise by Cisco Unified Operations Manager (CSCsy93494)

HP SCSI Hard Drive Firmware Update

The HP SCSI hard drive firmware update issue addresses the following defects:

•CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

•CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

•CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

CSCse71185: Certain HP Ultra320 SCSI HDs May Exhibit Reduced Perf and Timeouts

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00677430 (available at http://www.hp.com) may exhibit reduced performance or have excessive timeouts. This performance issue is caused by the dynamically adjusted seek time profile table in the drive firmware after it becomes degraded.

When this problem occurs, the reduced performance is characterized by occasional brief delays in command response time while servicing random workloads and in severe cases the drive may exhibit command timeouts, which requires a server reboot for recovery.

CSCse71295: HP FW Recommended to Min Potential for Media Errors on Certain SCSI HD

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00542020 (available at http://www.hp.com) may report media errors or illuminate the drive fault LED. The corrected firmware version (HPB4 or later) reduces the hard drive idle time that could potentially lead to build-up of media lubricant on the disk surface or drive head, causing the drives to report media errors or illuminate the drive fault LED.

CSCso98836: HP Ultra320 SCSI HDD FW Upgrade

A ProLiant server configured with any of the HP Ultra320 SCSI hard drives listed in HP Customer Advisory #C00859596 (available at http://www.hp.com) may exhibit timeouts and SCSI downshifts.

These problems may occur on the following server models:

•MCS-7835-1266 (DL380-G2)

•MCS-7835H-2.4 (DL380-G3)

•MCS-7835H-3.0 (DL380-G3)

•MCS-7835-H1 (DL380-G4)

•MCS-7845-1400 (DL380-G2)

•MCS-7845H-2.4 (DL380-G3)

•MCS-7845H-3.0 (DL380-G3)

•MCS-7845-H1 (DL380-G4)

The affected hard drives for these problems are listed in the associated HP Customer Advisories. However, the Cisco provided HP SCSI Hard Drive Firmware Update CD can be applied to all listed server types and the impacted drives will be updated if applicable.

To update the firmware to a Cisco tested level, use the Cisco provided HP SCSI Hard Drive Firmware Update CD released simultaneous to the Cisco Unified Communications System Release 7.1(3). For more details on installing the firmware, see the README.txt file for HP SCSI Hard Drive Firmware Update CD.

The ISO image for the Cisco provided HP SCSI Hard Drive Firmware Update CD and associated readme file may be obtained from Cisco.com at the following navigation path:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

From the Tools and Resources Downloads page, go to:

Communications Infrastructure ->

Voice Servers ->

Cisco 7800 Series Media Convergence Servers

<SERVER MODEL>

Latest Releases ->

Firmware ->

<Select: HP_SCSI_FW-1.0.1.iso>

<Select: HP_SCSI_FW-Readme.txt>

Firewall Services Module does not support TCP SACK option

The following defects are related to the lack of SACK support in the FWSM:

•CSCeb16752: Support TCP selective ACK for TCP connection—TCP SACK option.

•CSCsr81535: Unified Communication Manager SDL Links go out of service under load with seq# rand and SACK data.

•CSCsi54863: New MPC command to clear TCP Sack-Permitted option in 3WHS—SACK.

The Firewall Services Module does not support the TCP SACK option, which means that the sequence numbers carried in the TCP SACK option are not randomized the same way the normal TCP sequence numbers are randomized as they cross the Firewall Services Module. Due to this issue, the sequence numbers carried in the TCP SACK option will appear corrupted to the TCP end points and may reject these packets. This issue is documented in CSCeb16752.

Many TCP end points, among others like the Unified Communication Manager and Unified Presence, support the TCP SACK option to speed up data transfer in case of packet loss. If two such end points establish a TCP session through the Firewall Services Module, they will agree during the three-way handshake to use the TCP SACK option in case of a packet loss. However, if there is packet loss and the end points attempt to use TCP SACK option, they will encounter the problem described in CSCeb16752 and the TCP session may fail. One such instance of a failure is captured in CSCsr81535, where the SDL link between two Unified Communication Managers went out of service due to this issue.

A workaround to this problem was introduced through the defect CSCsi54863. The no sysopt connection tcp sack-permitted command in global configuration mode will instruct the Firewall Services Module to modify the TCP packets during the three-way handshake as if the TCP end points did not support the TCP SACK option. With this workaround, the end points will not attempt to use the TCP SACK option and so the lack of support for this option in the Firewall Services Module will not cause any problems.

Note The no sysopt connection tcp sack-permitted command does not work for pre-allocated connections. Pre-allocated connections are connections opened by an inspect. In Unified Communications, the H.323/H.225 and the SIP inspects may open pre-allocated TCP connections. This means that calls that rely on H.323 or SIP signaling crossing and Firewall Services Module may still experience intermittent call failures despite applying the workaround described in the defects.

Monitoring of Unified System Contact Center Enterprise by Cisco Unified Operations Manager (CSCsy93494)

When Unified Operations Manager monitors multiple Cisco Unified System Contact Center Enterprise (Unified SCCE) sites, it is unable to differentiate between the Unified ICME devices in the various sites. The Service Level View groups all the devices in the multiple Unified SCCE sites into a single cloud. Currently, there is no known workaround.

Resolved Caveats

Table 4 lists caveats, grouped by severity, that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 7.1(3) for Contact Center.

Note For information on the caveats that were resolved in specific versions of each component, refer to the appropriate release notes for each component.

To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 4 to go to the Bug Toolkit.

Table 4 Resolved Caveats Not Included in Cisco Unified Communications System Release 7.1(3) 

Identifier	Headline
Severity 1-3 caveats
CSCsz79757	Trace back -ASA crashes and reloads due to an assertion in the dispatch unit thread
CSCsz87306	ASA crashes when it starts learning external routes
CSCsz97295	Cisco Desktop Administrator does not accept the IMAP server settings
CSCtb60485	Trace back in 'skinny' Thread with Skinny Inspection Enabled
Severity 4-6 caveats
CSCsk64072	During a new installation of Unified IP IVR in a Unified CCX deployment, the Unified ICME subsystem configuration shows "Service Control: with No selected as the default choice"

Open Caveats

Table 5 lists known caveats, grouped by severity, related to the testing of contact center components in Cisco Unified Communications System Release 7.1(3) and previous releases, which were not resolved at the time this document was written.

For additional information on each defect, click on the linked caveat number in the Identifier column in Table 5 to go to the Bug Toolkit.

Table 5 Open Caveats in Cisco Unified Communications System Release 7.1(3) 

Identifier	Headline
Severity 1-3 caveats
CSCsv02334	ServerPeripheralID1 Value resets to "0"
CSCsw85306	Data resynchronization fails on Unified Contact Center Express Release 7.0(1)
CSCsx03457	Override media termination group displayed twice
CSCsx97983	Adaptive Security Appliance runs out of memory after upgrade to Release 8.2
CSCsy93494	Monitoring of Unified System Contact Center Enterprise by Cisco Unified Operations Manager
CSCsz01881	cccaPimPeripheralHostName is not populated with Unified CVP server for Unified SCCE
CSCsz12278	Disabling send messages to SDL in Class Of Service (COS) does not take effect for VUI user
Severity 4-6 caveats
CSCsd62658	Certificate Authority Proxy Function (CAPF) logging requires service restart
CSCsk37734	Uploading duplicate contact in an outbound campaign fails; however, the import tool displays upload successful message
CSCsq43974	Unable to add hostnames instead of IP addresses for Unity Connection Active/Active cluster
CSCsw41371	Unified Border Element should support video calls between H.323 and SIP gateways
CSCsw97184	Document CLIs on H.323 gateway for nailed Unified Mobile Agent setup
CSCsz12017	Alert required that auto failback is not available when secondary server is acting as the primary

Troubleshooting

Troubleshooting information, tips, and recommendations related to the testing of Cisco Unified Communications System Release 7.1(3) for Contact Center are the same as Cisco Unified Communications System Release 7.0(1). See Troubleshooting information at: http://www.cisco.com/cisco/web/docs/iam/unified/ipcc701/Introduction_to_Troubleshooting.html

Documentation Updates

•Technical Information Sites—The Cisco Unified Communications System Technical Information Site at http://www.cisco.com/go/unified-techinfo is your one-stop location for all system-level documentation, resources, and training. This site provides information on tested deployment models and sites, topology diagrams, and call flows.

The information sites specific to IP telephony and contact center system applications for Cisco Unified Communications System Release 7.1(3) are the same as Cisco Unified Communications System Release 7.0(1):

–Cisco Unified Communications System for Contact Center at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipcc701/index.html

–Cisco Unified Communications System for IP Telephony for Enterprise and Midmarket at:
http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/index.html

•System Installation and Upgrade Manual—The document provides system-level information required to install and upgrade contact center components, including types of installations, upgrade paths, installation and upgrade strategies and considerations, and the recommended installation and upgrade sequences. This document is applicable for Cisco Unified Communications System Release 7.1(3) and is available at: http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/cc_system_inst_upg/suimc701.pdf

•System Test Results for Contact Center: Cisco Unified Communications System Release 7.1(3)— Test results of the contact center system testing are now available at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.1.3/cc_test_results/tripc713.pdf

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

System Release Notes for Contact Center: Cisco Unified Communications System Release 7.1(3)

Copyright © 2009 Cisco Systems, Inc. All right reserved.