Table Of Contents
Performing Your System Upgrade
IP Telephony Deployment Models
IP Telephony Enterprise Model
Single-Site Model
Multisite Centralized with SRST Model
Multisite WAN Distributed Model
Clustering Over the WAN Model
IP Telephony Midmarket Model
Single Site Model
MultiSite Centralized with SRST Model
MultiSite WAN Distributed Model
Upgrading IP Telephony Components
Single-Stage Upgrade
Multistage System Upgrade
Exit Criteria for Multistage System Upgrade Stages
Related Documentation
Compatibility Guides
Component Release Notes and Installation and Upgrade Documentation
Performing Your System Upgrade
This topic discusses in detail the upgrade sequence for all of the IP telephony components that are configured in various deployment models for Cisco Unified Communications System Release 7.0(1).
Upgrade procedures for individual IP telephony components are not described in this document because they are available in individual component upgrade documents. See the Related Documentation section topic for the appropriate upgrade documents and their URLs.
This topic contains the following sections:
•
IP Telephony Deployment Models
•Upgrading IP Telephony Components
•Related Documentation
Note Many of the IP telephony component names have changed as part of Cisco Unified Communications System releases. The latest product names are used in this document, even when referencing products from previous releases.
IP Telephony Deployment Models
The upgrade procedures in this document are tailored for each deployment model in the IP telephony test environment, because each site includes different components.
The following IP telephony site models were tested in the Cisco Unified Communications System test environment:
•IP Telephony Enterprise Model
•IP Telephony Midmarket Model
IP Telephony Enterprise Model
This sections provide the upgrade procedure for the various IP telephony components in the enterprise deployment models.
Detailed information about IP telephony deployments and site models that are tested for the target release is available at http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/ENT/Review_Tested_Site_Models.html
The following deployment models were tested in the Cisco Unified Communications System IP telephony test environment:
•Single-Site Model
•Multisite Centralized with SRST Model
•Multisite WAN Distributed Model
•Clustering Over the WAN Model
Choose the deployment model that best matches your deployment to best understand the upgrade process that applies to your environment. The following sections provide the general upgrade sequence for the components in the each deployment model and provide other detailed upgrade procedures.
After you determine the general upgrade sequence, use one of the upgrade strategies that is described in Upgrading IP Telephony Components to upgrade your components.
Single-Site Model
In the IP telephony single-site deployment model, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM).
2. Cisco Unified Communication Manager Express
3. PSTN Gateways (IOS, Communications Media Module)
4. Gatekeepers
Note Gatekeeper licensing required for 3800 series integrated services routers.
5. IP-to-IP Gateway
6. Analog Phone Gateways (VG224, VG248)
7. Cisco Aironet Access Points
8. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test 4.x.
9. Cisco Unified Communications Manager (Cisco Unified IP Phones, Cisco IP Communicator, Cisco Catalyst 6500/6000 Gateways and Cisco ATA186/188 analog telephony adapters are upgraded at the same time)
10. Cisco Unified Presence
11. Cisco Emergency Responder and Music On Hold
12. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
13. Cisco Unified Video Advantage
14. Cisco Unified Contact Center Express.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
15. Cisco Unity components and Cisco Unity Connection
16. Cisco Unity-IBM/Lotus Domino
Note Applies to EUEM (European and Emerging Markets) deployments only.
17. Windows Exchange 2000
18. Domain Controller (including Active Directory)
19. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.x.
20. Video Endpoints SCCP/H.323/H.320
21. Cisco Unified Videoconferencing Gateway and Cisco Unified Videoconferencing Multipoint Control Units (MCUs)
22. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
23. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
24. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite Centralized with SRST Model
You must first upgrade central sites followed by the remote SRST sites in the multisite centralized model.
In each central site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Cisco Unified Communication Manager Express
3. PSTN Gateways (IOS, Communications Media Module)
4. Gatekeepers
Note Gatekeeper licensing required for 3800 series integrated services routers.
5. Analog Phone Gateways (VG224, VG248)
6. Cisco Aironet Access Points
7. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
8. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
9. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
10. Cisco Emergency Responder and Music On Hold
11. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
12. Unified Contact Center Express
13. Cisco Unity components and Cisco Unity Connection
14. Cisco Unified MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.x.
15. Video and Wireless components
16. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
17. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 7.0(1), third-party on-board agents must be installed on a separate MCS server.
18. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, Tandberg SCCP Video endpoints)
In each remote site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Analog Voice Gateways (VG224, VG248)
3. PSTN Gateways (IOS, Communications Media Module)
4. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
6. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 7.0(1), third-party on-board agents must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite WAN Distributed Model
The multisite distributed model includes several Cisco Unified Communications Manager cluster sites interconnected by ICT or H.323 trunks.
You should treat the upgrade of each site as a separate stage in the overall upgrade process.
Upgrade the components within each site in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance, Cisco Catalyst Firewall Service Module and Cisco Unified Communications Manager Express.
2. Gatekeepers
Note Gatekeeper licensing required for 3800 series integrated services routers.
3. PSTN Gateways (IOS, Communications Media Module)
4. Analog Phone Gateways (VG224, VG248)
5. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.x.
6. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
7. Cisco Unified Presence
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.x.
8. Cisco Emergency Responder and Music On Hold
9. Cisco Unified Personal Communicator
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.x.
10. Unified Contact Center Express
11. Cisco Messaging Gateway, Cisco Unity components, Cisco Unity Connection and Cisco Unity Express components
12. Cisco Unified MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.x.
13. Video and Wireless components
14. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
15. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 7.0(1), third-party on-board agents must be installed on a separate MCS server.
16. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
In each remote site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance, Cisco Catalyst Firewall Service Module and Analog Voice Gateways (VG224, VG248)
2. PSTN Gateways (IOS, Communications Media Module)
3. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
4. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
5. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
6. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 7.0(1), third-party on-board agents must be installed on a separate MCS server.
7. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Clustering Over the WAN Model
In the IP telephony clustering over the WAN model, upgrade the components in the following order:
1. Infrastructure components including Cisco Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module.
2. Cisco Unified Communications Manager Express
3. Gatekeepers
Note Gatekeeper licensing required for 3800 series integrated services routers.
4. PSTN Gateways (IOS, Communications Media Module)
5. Analog Phone Gateways (VG224, VG248)
6. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
7. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
8. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
9. Cisco Emergency Responder and Music On Hold
10. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
11. Unified Contact Center Express
12. Cisco Messaging Gateway, Unity components, Cisco Unity Connection and Cisco Unity Express components
13. Cisco Unified MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.x.
14. Video and Wireless components
15. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP)
Note For Unified Communications Manager Release 7.0(1), co-residency of third-party applications are not supported and therefore must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
If there are any remote sites, upgrade the components in those sites in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Analog Phone Gateways (VG224, VG248)
3. PSTN Gateways (IOS, Communications Media Module)
4. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.x.
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
6. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 7.0(1), co-residency of third-party applications are not supported and therefore must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP Video endpoints)
IP Telephony Midmarket Model
This section provides the general installation sequence for the various IP telephony components in midmarket business deployment models.
•Single Site Model
•MultiSite Centralized with SRST Model
•MultiSite WAN Distributed Model
For more detailed information about these IP telephony deployment models, see: http://www.cisco.com/cisco/web/docs/iam/unified/ipt701/ENT/Review_Tested_Site_Models.html
Single Site Model
A single-site deployment refers to any scenario in which voice gateways, phones, and call processing servers (Cisco Unified Communications Manager Business Edition) are located at the same site and have no WAN connectivity between any software modules.
1. Core switches
2. Access switches
3. Firewalls
4. Cisco Wireless LAN Controller(s) and Aironet Wireless Access Point
5. Network management applications (Cisco netManager Unified Communications)
6. Cisco Unified Communications Manager Business Edition, Cisco Unified IP Phones
7. Cisco Unified IP Phone Agents
8. Cisco IP Communicator
9. Media resources (including music on hold, conference bridges)
10. Cisco Unified Contact Center Express
11. Cisco Unified MeetingPlace Express, Cisco Unified Video Conferencing
12. Cisco Unified Business Attendant Console
MultiSite Centralized with SRST Model
A multisite centralized with SRST deployment refers to any scenario in which call processing servers (for example, Unified Communications Manager Business Edition) are located at the same site, while any combination of voice gateways, and phones are located remotely across a WAN link or centrally.
You must first upgrade central sites followed by the remote SRST sites in the multisite centralized model.
In each central site, upgrade the components in the following order:
1. Core switches
2. Access switches
3. Firewalls
4. Cisco Wireless LAN Controller(s) and Aironet Wireless Access Point
5. Network management applications (Cisco netManager Unified Communications)
6. Cisco Unified Communications Manager Business Edition, Cisco Unified IP Phones
7. Cisco Unified IP Phone Agents
8. Cisco IP Communicator
9. Media resources (including music on hold, conference bridges)
10. Cisco Unified Contact Center Express
11. Cisco Unified MeetingPlace Express, Cisco Unified Video Conferencing
12. Cisco Unified Business Attendant Console
For each remote site, install components in the following order:
1. Access switches
2. Firewalls
3. Cisco Wireless LAN Controller(s) and Access Points
4. Cisco Unified Survival Remote Site Telephony (SRST) router, Cisco Unified IP Phones, Cisco IP Communicator
5. Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
6. SCCP/H.323/H.320 video endpoints
7. Cisco Computer Telephony Interface (CTI) OS Agent and Supervisor Desktop
8. Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
MultiSite WAN Distributed Model
The multisite distributed model includes several Cisco Unified Communications Manager Business Edition sites interconnected by ICT trunks.
You should treat the upgrade of each site as a separate stage in the overall upgrade process.
Upgrade the components within each site in the following order:
1. Core switches
2. Access switches
3. Firewalls
4. Cisco Wireless LAN Controller(s) and Aironet Wireless Access Point
5. Network management applications (Cisco netManager Unified Communications)
6. Cisco Unified Communications Manager Business Edition, Cisco Unified IP Phones
7. Cisco Unified IP Phone Agents
8. Cisco IP Communicator
9. Media resources (including music on hold, conference bridges)
10. Cisco Unified Contact Center Express
11. Cisco Unified MeetingPlace Express, Cisco Unified Video Conferencing
12. Cisco Unified Business Attendant Console
If there are any remote sites, upgrade the components in those sites in the following order:
1. Access switches
2. Firewalls
3. Cisco Wireless LAN Controller(s) and Access Points
4. Cisco Unified Survival Remote Site Telephony (Unified SRST) router, Cisco Unified IP Phones, Cisco IP Communicator
5. Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
6. SCCP/H.323/H.320 video endpoints
7. Cisco Computer Telephony Interface (CTI) OS Agent and Supervisor Desktop
8. Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
Upgrading IP Telephony Components
This section describes the following upgrade strategies for IP telephony components:
•Single-Stage Upgrade—Recommended for small single-site or multisite installations.
•Multistage System Upgrade—Recommended for medium or large single-site and medium multisite installations.
•Multisite Migration—To upgrade large, multisite IP telephony installations to the Cisco Unified Communications System release set using the multisite migration upgrade strategy, you can use either the single-stage or multistage system upgrade procedures listed in this section.
See Chapter 4, "Planning Your System Upgrade" for detailed information about these upgrade strategies and see Chapter 5, "Preparing for Your System Upgrade" for the software release versions of the components involved in the upgrade. For more information about the number of seats in these various types of sites, see Table 4-2 in Chapter 4, "Planning Your System Upgrade."
The upgrade paths that are available for upgrading IP telephony components are defined in System Upgrade Paths in Chapter 4, "Planning Your System Upgrade"
When performing the upgrade of each component, see the product-specific upgrade document for detailed information. See the Related Documentation section for a list of URLs for component-specific release notes and installation and upgrade documents.
Single-Stage Upgrade
The single-stage upgrade process is recommended for small single-site and small multisite installations. This upgrade process can be performed in a single maintenance window, which allows you to upgrade components in a relatively short time and with no loss of functionality.
See Chapter 5, "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-1.
Table 6-1 Single-Stage Upgrade Order for IP Telephony Components
| |
Release Set for Release
|
Component to Upgrade
|
4.2
|
4.4
|
5.1(3)
|
6.0(1)
|
6.1(1)
|
7.0(1)
|
Cisco Catalyst 6506 (core switch)
|
1
|
1
|
1
|
1
|
1
|
1
|
Cisco Catalyst 6509/35241 (access switch)
|
2
|
2
|
2
|
2
|
2
|
2
|
Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
|
3
|
3
|
3
|
3
|
3
|
3
|
Cisco Resource Management Essentials
|
—
|
—
|
4
|
4
|
4
|
4
|
Cisco Unified Operations Manager and Cisco Unified Service Monitor
|
—
|
—
|
5
|
5
|
5
|
5
|
Cisco Unified Service Statistics Monitor and Cisco Unified Provisioning Manager
|
—
|
—
|
6
|
6
|
6
|
6
|
Cisco Unified Communications Manager cluster (Cisco Unified IP Phones, Cisco Catalyst 6500/6000 Gateways, Cisco IP Communicator, and Cisco ATA186/188 analog telephony adapters are upgraded with cluster)
|
4
|
4
|
7
|
7
|
7
|
7
|
Unified Contact Center Express
|
5
|
5
|
8
|
8
|
8
|
8
|
Cisco Unified Presence
|
—
|
—
|
9
|
9
|
9
|
9
|
Cisco Emergency Responder
|
6
|
6
|
10
|
10
|
10
|
10
|
Cisco Unified Communications Manager Express
|
7
|
7
|
11
|
11
|
11
|
11
|
Cisco IOS Gateway
|
8
|
8
|
12
|
12
|
12
|
12
|
Cisco Communications Media Module
|
9
|
9
|
13
|
13
|
13
|
13
|
Cisco VG248 (analog phone gateway)
|
10
|
10
|
14
|
14
|
14
|
14
|
Cisco VG244 (analog phone gateway)
|
11
|
11
|
15
|
15
|
15
|
15
|
Cisco IOS Gatekeeper
|
12
|
12
|
16
|
16
|
16
|
16
|
Cisco Unified MeetingPlace components
|
13
|
13
|
17
|
17
|
17
|
17
|
Cisco Unified MeetingPlace Express
|
—
|
—
|
18
|
18
|
18
|
18
|
Cisco Unity components and Cisco Unity Connection
|
14
|
14
|
19
|
19
|
19
|
19
|
Cisco Unity-IBM/Lotus Domino1
|
15
|
15
|
20
|
20
|
20
|
20
|
Windows Exchange 2000
|
16
|
15
|
21
|
21
|
21
|
21
|
Domain Controller (including Active Directory)
|
17
|
17
|
22
|
22
|
22
|
22
|
SCCP/ H.323/ H.3201 Video Endpoints
|
18
|
18
|
23
|
23
|
23
|
23
|
Cisco Unified Videoconferencing Gateway1 and Cisco Unified Videoconferencing System MCUs
|
19
|
19
|
24
|
24
|
24
|
24
|
Cisco Unified VideoAdvantage (Video PC Endpoint)
|
20
|
20
|
25
|
25
|
25
|
25
|
Cisco Aironet Access Point 1200
|
21
|
21
|
26
|
26
|
26
|
26
|
Cisco Unified Personal Communicator
|
—
|
—
|
27
|
27
|
27
|
27
|
Cisco applications co-resident on MCS servers
|
22
|
22
|
28
|
28
|
28
|
28
|
Third-party on-board agents on MCS servers
|
23
|
23
|
29
|
29
|
29
|
29
|
Cisco and third-party applications on other servers
|
24
|
24
|
30
|
30
|
30
|
30
|
Multistage System Upgrade
A multistage system upgrade is the recommended approach for medium and large single-site and medium multisite installations. In this upgrade process, components are grouped for upgrading in several stages or maintenance windows. Within each maintenance window, there is a recommended order for upgrading each component.
The grouping of the components into the stages may vary depending on the size of the networks being upgraded. For smaller networks, several maintenance windows may be collapsed into a single maintenance window. Additional stages may be necessary for larger sites.
After each maintenance window and before initiating the next upgrade stage, we recommend that you verify that the operation of all basic and critical call types remains unaffected. We also recommend that you maintain a list of the components that have been upgraded and the ones yet to be upgraded.
See Chapter 5, "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-2 for 4.x to 7.0(1) upgrade, Table 6-3 for 5.x to 7.0(1) upgrade and Table 6-4 for 6.x to 7.0(1) upgrade.
Exit Criteria for Multistage System Upgrade Stages
Table 6-5 provides exit criteria you need to execute after completing
Table 6-5 System Upgrade Stages and Exit Criteria Matrix
| |
Multistage System Upgrade Stage
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
Switches and Routers Upgrade Exit Criteria
|
x
|
|
|
|
|
|
|
|
Security Components Exit Criteria
|
x
|
|
|
|
|
|
|
|
Gatekeepers and Voice and Data Gateways Exit Criteria
|
x
|
x
|
|
x
|
|
|
|
|
Unified Communications Manager Express Upgrade Exit Criteria
|
|
x
|
|
|
|
|
|
|
Cisco IOS Gatekeeper and IPIPGW Upgrade Exit Criteria
|
|
x
|
|
|
|
|
|
|
Cisco VG248; Cisco VG224 Upgrade Exit Criteria
|
|
x
|
|
|
|
|
|
|
Cisco Aironet Access Point 1200 Upgrade Exit Criteria
|
|
x
|
|
|
|
|
|
|
Network Management Components Upgrade Exit Criteria
|
|
|
x
|
|
|
|
|
|
Unified Communications Manager Upgrade Exit Criteria
|
x
|
|
|
x
|
|
|
|
|
Cisco Unified Presence Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco Security Agent (CSA) Management Console Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco Unified Personal Client Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco Unified Mobility Advantage Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco Emergency Responder Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco Unified IP Phones Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco IP Communicator Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Cisco VT Advantage Upgrade Exit Criteria
|
|
|
|
x
|
|
|
|
|
Unified Contact Center Express Upgrade Exit Criteria
|
x
|
x
|
|
|
x
|
|
|
|
Cisco Unity Upgrade Exit Criteria
|
x
|
|
|
|
|
x
|
|
|
Cisco Unity Connection Upgrade Exit Criteria
|
x
|
|
|
|
|
x
|
|
|
Cisco Unity Express Upgrade Exit Criteria
|
x
|
|
|
|
|
x
|
|
|
Unified MeetingPlace 7.x Upgrade Exit Criteria
|
|
|
|
|
|
|
x
|
|
Cisco Unified MeetingPlace 6.x or Earlier Upgrade Exit Criteria
|
|
|
|
|
|
|
x
|
|
Cisco Unified MeetingPlace Express Upgrade Exit Criteria
|
|
|
|
|
|
|
x
|
|
Cisco IP Videoconferencing and MCU Upgrade Exit Criteria
|
|
|
|
|
|
|
|
x
|
each system upgrade stage.
Switches and Routers Upgrade Exit Criteria
After upgrading core routers and switches, verify the following:
1. Check the buffer log or console for error messages.
2. Verify that a dump file was not created in the flash memory.
3. Use the show running-config command to verify that previous configuration was not deleted during the upgrade process.
4. Use the show ip interface brief command to verify that configured interfaces are in up/up state.
5. Verify that the Unified IP Phones connected to the switches are powered up and register correctly with their primary Unified Communications Manager node.
Security Components Upgrade Exit Criteria
After upgrading Cisco Catalyst 6500 Services Switch, Firewall Service Module and Cisco Adaptive Security Appliance (ASA), verify the following:
1. In a deployment where Unified Communications Manager servers are separated by a Firewall Services Module/ Adaptive Security Appliance (FWSM/ASA), place a call from a Unified IP Phone that is registered to one Unified Communications Manager to a Unified IP Phone that is registered to another Unified Communications Manager.
2. (for IP telephony only) Update the Call Forward All (CFA) entry for a Unified IP Phone in a Unified Communications Manager cluster and verify that the update also happens in the other Unified Communications Manager when the Unified Communications Manager servers are separated by FWSM/ASA.
3. Verify that database replication is successful between Unified Communications Manager servers which are separated by FWSM/ASA.
Gatekeepers and Voice and Data Gateways Upgrade Exit Criteria
After upgrading IOS Gateways, verify the following:
1. At the Cisco IOS exec level, execute the CLI commands.
To check that the upgraded IOS target image is running:
show version
To verify that the boot system is configured to boot the correct image:
show running-config
To verify that configuration done previously (i.e. H.323/SIP dial-peer and MGCP) is not lost.
show running-config
To verify that the ISDN connection status is at MULTIFRAME_ESTABLISHED:
show isdn status
To verify that configured interfaces are in up/up state:
show ip interface brief
To verify a manually placed incoming calls:
show isdn history
To verify IP routing from branch site to a datacenter:
ping or traceroute
To verify IP routing from one branch site to another branch site:
ping or traceroute
To verify system startup process after software reload:
show logging
2. Ensure that the following devices are configured and registered correctly: Gatekeeper, MGCP andH.323 Gateways, Trunks, and CTI Route Point.
3. Ensure that all MGCP end points (FXS, FXO, PRI, T1 CAS and BRI) are properly registered with Unified Communications Manager.
4. Manually spot check calls as appropriate:
–IP (SCCP and SIP) <-> PSTN via MGCP Gateway.
–IP (SCCP and SIP) <-> PSTN via SIP Gateway.
–IP (SCCP and SIP) <-> PSTN via H.323 Gateway.
5. Verify that a PSTN user who 1) places an inbound call from the PSTN to a Unified IP Phone in a Unified Communications Manager cluster through gateways such as MGCP, SIP, and H.323) and 2) puts the call on hold can hear Music-on-Hold (MOH) and can finally resume the call.
Unified Communications Manager Express Upgrade Exit Criteria
After upgrading Unified Communications Manager Express, verify the following:
1. To check the Cisco Unified Communications Manager Express version running on the box, type the following show command:
show telephony-service
2. Verify the phones register to Cisco Unified Communications Manager Express after upgrade
3. Verify if you are able to make internal and PSTN calls from IP Phones.
4. Call From Phone A to Phone B which is CFA/CFNA to a PSTN Number
5. Verify if you are able to call VM (either Cisco Unity or Cisco Unity Express) from IP Phone.
6. Test calls to Shared Line
7. Verify Call-blocking functionality in Cisco Unified Communications Manager Express
8. Verify the Cisco Unified Communications Manager Express
9. DN Overlay functionality.
Cisco IOS Gatekeeper and IPIPGW Upgrade Exit Criteria
After upgrading Cisco IOS Gatekeeper and IPIPGW, verify the following:
1. To verify the running IVS version of IOS Image (for example, Cisco IOS Software, 3800 Software (C3845-IPVOICE_IVS-M), type the following show command:
show version
2. To check if the configuration is not lost, use the following show command:
show running-config
3. Verify that all H.323 End Points are configured to register with Gatekeeper registers properly.
4. Verify Cisco Unified Communications Manager registers with Gatekeeper
5. Make a call between two end points that uses Gatekeeper; verify the call is successful and proper bandwidth is reduced in Gatekeeper for that call.
Cisco VG248; Cisco VG224 Upgrade Exit Criteria
After upgrading Cisco VG248 and Cisco VG224, verify the following:
1. Verify all configured VG248 ports are registered to Cisco Unified Communications Manager.
2. Verify all configured VG224 ports are registered to Cisco Unified Communications Manager.
3. Make a call to VG248 Analog ports and verify two way audio is working.
4. Make a call to VG224 Analog port and verify two way audio is working.
5. Make a call to VG248 Analog port and do a hook-flash transfer to an IP Phone.
6. Make a call to VG224 Analog port and do a hook-flash transfer to an IP Phone.
Cisco Aironet Access Point 1200 Upgrade Exit Criteria
After upgrading Cisco Aironet Access Point 1200, verify the following:
1. Verify the 7920 and 7921 phones register with Cisco Unified Communications Manager; and stay registered after the upgrade.
2. Make call from IP Phone 7920 and IP Phone 7921 to another IP Phone and ensure audio in both direction.
3. When the call is active, verify audio in both direction when IP Phone 7920/21 phone roams between Access Points
4. Verify if IP Phone 7920/21 phone can register with different types of encryption
Network Management Components Upgrade Exit Criteria
After upgrading network management components, verify the following:
1. Verify the software version and the build ID using CiscoWorks to ensure that the upgrade was successful.
2. Ensure that access to the Unified Operations Manager console is still available.
3. Ensure that access to all devices managed by Unified Operations Manager is still available.
Unified Communications Manager Upgrade Exit Criteria
After upgrading Unified Communications Manager, verify the following:
1. Verify that no error messages have occurred during the upgrade process.
2. Check the upgrade log file for any errors.
3. Start all Publisher and Subscriber servers.
4. Verify that there is no replication failure between the Publisher and Subscribers.
5. Verify that SIP and SCCP IP Phones are registered with Cisco Unified Communications Manager.
6. Ensure the following devices are configured correctly: Gatekeeper, MGCP/H.323 Gateways, Trunks, and CTI Route points.
7. Ensure the Media Resources (Conference/MTP/Transcoder) are configured correctly by checking their status.
8. Verify if the End Users are able to connect to their CTI Managers.
9. Check if the license usage is correct as reported in the License Unit Report.
10. Check if services on all servers in cluster are up.
11. Perform the Cisco Unified Communications Manager Publisher and Subscriber process verification through the following RTMT Feature verification:
a. Check if AAR group is configured and working in the system (IP telephony only).
b. Verify if Multiple Route Patterns and Route Lists are configured and working.
c. Verify if Multiple Hunt Pilot and Hunt List are configured and working (IP telephony only).
d. Verify if Attendant Console Cisco Unified Business Attendant Console /CUDAC (as applicable) are configured and running (IP telephony only).
e. Check if Cisco IPMA is configured and running (IP telephony only).
f. Verify if Extension Mobility is configured and working.
g. Verify if IP Phone Services are configured and working.
h. Check if Web Dialer is configured and working (IP telephony only).
i. Verify if non Cisco Skinny Video End Points are working (IP telephony only).
j. Check if Client Matter Codes (CMC) and Forced Authorization Codes (FAC) are configured for Route Patterns (IP telephony only).
k. Check if Multilevel Administration (MLA) is configured (IP telephony only).
l. Verify the Active Directory integration for user information and authentication is carried out and all users are in place (IP telephony only).
m. Verify if the phones can register in both Encrypted/Authenticated mode (IP telephony only).
n. Verify if Device Mobility is configured and working (IP telephony only).
o. Check if CAR is configured and working (IP telephony only).
12. Ensure that all MGCP end points (FXS, FXO, PRI, T1 CAS and BRI) are properly registered with Unified Communications Manager.
13. Manually spot check calls as appropriate:
–IP (SCCP and SIP) <-> PSTN via MGCP Gateway.
–IP (SCCP and SIP) <-> PSTN via SIP Gateway.
–IP (SCCP and SIP) <-> PSTN via H.323 Gateway.
14. Verify that a PSTN user, who: 1) places an inbound call from the PSTN to a Unified IP Phone in a Unified Communications Manager cluster through gateways such as MGCP, SIP, and H.323) and 2) puts the call on hold can hear Music-on-Hold (MOH) and can finally resume the call.
Cisco Unified Presence Upgrade Exit Criteria
After upgrading Cisco Unified Presence, verify the following:
1. Verify that no error messages have occurred during the upgrade process.
2. Check the upgrade log file for any errors.
3. Verify the Static Route configuration (IP Contact Center only).
4. Check if the license usage is correct as reported in the License Unit Report.Using RTMT check if the CPU usage is consistent over 5 minutes of time without any spikes.
5. Add other Cisco Unified Personal Communicator clients to a Cisco Unified Personal Communicator client's buddy list (IP telephony only).
6. Change the presence status of a client and verify that its presence status is updated in the other Cisco Unified Personal Communicator client (IP telephony only).
Cisco Security Agent (CSA) Management Console Upgrade Exit Criteria
After upgrading Cisco Security Agent (CSA) Management Console, verify the following:
1. Ensure that basic functionality of call flows that previously worked before the upgrade should work the same and operate normally.
2. Check if the previous configuration still exists after the upgrade.
3. Check if access to the console is still available.
4. Check if all managed devices are visible.
Cisco Unified Personal Communicator Upgrade Exit Criteria
After upgrading Unified Personal Communicator, verify the following:
1. Check if Unified Personal Communicator is able to derive its soft-phone device name and register with Cisco Unified Communications Manager.
2. Establish a video call from the Cisco Unified Personal Communicator client.
3. Check if Cisco Unified Personal Communicator is able to derive its soft-phone device name and register with Cisco Unified Communications Manager.
4. Check if Cisco Unified Personal Communicator in Softphone mode is able to make internal and PSTN calls
5. Check if Cisco Unified Personal Communicator is able to control IP hard phones.
6. Check if IP Phone Messenger is configured and working.
Cisco Unified Mobility Advantage Upgrade Exit Criteria
After upgrading Cisco Unified Mobility Advantage, verify the following:
1. Register Cisco Unified Mobile Communicator clients with Cisco Unified Mobility Advantage
2. Verify if new messages for subscriber are received as voicemail alerts by Cisco Unified Mobile Communicator client.
3. Verify that the Cisco Unified Mobile Communicator client receive call log information after the call to the client's desk phone is torn down.
Cisco Emergency Responder Upgrade Exit Criteria
After upgrading Cisco Emergency Responder, verify the following:
1. In the OS Admin page, goto Settings ->Version to check if the correct active and inactive versions are shown.
2. Ensure 911, 912 and 913 Route points are registered in Cisco Unified Communications Manager.
3. Ensure CTI ports for on site security alert are registered in Cisco Unified Communications Manager.
4. Select Tools -> Event Viewer on the Serviceability page to ensure Cisco Emergency Responder did not raise any "SNMP unreachable" alert for any switch or Cisco Unified Communications Manager.
5. In the Serviceability page, select Tools -> Control Center and check that there is no stopped service.
6. Ensure there are no additional phones marked as unlocated by Cisco Emergency Responder after upgrade.
7. In a dual-node deployment, shut down the Primary Cisco Emergency Responder and make sure secondary Cisco Emergency Responder takes over. Then restart Primary Cisco Emergency Responder and make sure primary Cisco Emergency Responder takes over the control.
Cisco Unified IP Phones Upgrade Exit Criteria
After upgrading Cisco Unified IP Phones, verify the following:
1. Verify that the phones are upgraded to the target firmware images as indicated in the Unified Communications Manager
2. Verify access to the Corporate Directories in the Unified IP Phones
3. Verify that Unified IP Phone services such as Fast Dial, Extension Mobility, etc. are working properly.
Cisco IP Communicator Upgrade Exit Criteria
After upgrading Cisco IP Communicator, verify the following:
1. After rebooting the PC, launch IP Communicator and verify that it registers correctly with Unified Communications Manager
2. Place a call to IP Communicator and verify that the two-way audio works properly
3. Place outbound, inbound, and PSTN calls from the IP Communicator and verify that the two-way audio works properly.
4. Verify that additional call functionality such as hold, transfers, conferences etc. work correctly. Verify access to the Corporate Directories in the Unified IP Phones
5. Verify that Unified IP Phone services such as Fast Dial, Extension Mobility, etc. are working properly.
Cisco Unified Video Advantage Upgrade Exit Criteria
After upgrading Cisco Unified Video Advantage, verify the following:
1. After rebooting your PC, launch the Cisco Unified Video Advantage
2. Verify if Cisco Unified Video Advantage finds the Unified Video Advantage phones and gets associated to them.
3. Check if you are able to make a call to another Unified Video Advantage phone.
4. Verify the Video pops-up.
5. Check if you put a call on hold, the video goes away and when you resume the call, Video comes back.
Unified Contact Center Express Upgrade Exit Criteria
After upgrading Cisco Unified Contact Center Express Solutions, Unified IP IVR and Unified Contact Center Express, verify the following:
1. Verify that no error messages have occurred during the upgrade process.
2. Check the upgrade log file for any errors.Verify if all required services are up after upgrade.
3. Verify if JTAPI is upgraded to the proper version and it is properly connected and synchronized to Cisco Unified Communications Manager.
4. Check if all CTI Ports are registered with Cisco Unified Communications Manager.
5. Check if all CTI Route Points are registered with Cisco Unified Communications Manager.
6. Check if a prompt is heard when a call is made.
7. Perform Telephony Synchronization and ensure it is successful.
8. If you are using CAD desktop, ensure the desktop auto upgrades to the version bundled with Cisco Unified Contact Center Express Solutions.
9. Log In to IP Phone Agent, CAD Agent and CRSADMIN, and ensure all logins are successful.
10. Make an inbound call and ensure call is presented to Ready Agent.
11. If it is dual node, ensure one node is Master while other Node is in Slave state.
Cisco Unity Upgrade Exit Criteria
After upgrading Cisco Unity, verify the following:
1. Launch the System Administrator to check the software version.
2. Check the status of Cisco Unity services.
3. Run GUSI to check the software version as well as the TSP version.
4. Run the 'Verify Servers' from UTIM to check the status of the integration.
5. Check the status of the voicemail ports in Cisco Unified Communications Manager.
6. Prior to the upgrade leave a voicemail for a subscriber for the MWI to turn on. Perform the upgrade and refresh the MWI status. After the upgrade, check to see if MWI is still on.
7. Create a couple of subscribers and verify that supervised transfer and MWI work properly.
8. Check if there are any errors in the event viewer.
9. If Cisco Unity is deployed in failover mode, check the Unity status using "Failover Monitor"
10. Manually failover the server to make the secondary server active and place a call into Unity to leave a message for a subscriber and verify if MWI turns on. Retrieve to check if the MWI turns off.
11. Stop the primary server and place a call into Unity to leave a message for a subscriber and verify if MWI turns on. Retrieve to check if the MWI turns off.
Cisco Unity Connection Upgrade Exit Criteria
After upgrading Unity Connection, verify the following:
1. Check the Cisco Unity Connection software version from the Command Line Interface (CLI) using the show cuc command
2. Check the software version on the active partition from Cisco Unified OS Administration web page
3. Check the status of the services either from the Serviceability page or through the CLI.
4. Check the status of voicemail ports in Unified Communication Manager.
5. Run the Test Port command from the Port page under Telephony Integrations.
6. Prior to the upgrade, activate the Message Waiting Indicator (MWI) by leaving a voicemail for a subscriber. After the upgrade, refresh the MWI status And verify that the MWI is still on.
7. Create a couple of subscribers and verify that supervised transfers and the MWI functionality work properly.
8. If authentication and encryption have been enabled for the ports, place a call from an endpoint that supports encryption into Unity Connection and verify that the RTP is encrypted.
9. If authentication and encryption have been enabled for the ports, place a call from an endpoint that supports authentication into Unity Connection and verify that the signaling is secure.
Cisco Unity Express Upgrade Exit Criteria
After upgrading Unity Express, verify the following:
1. Check the Cisco Unity Express software version from the Command Line Interface (CLI) using the show software status command.
2. To verify if Cisco Unity Express is registered to Cisco Unified Communications Manager, use the show ccn status ccm-manager command.
3. Prior to the upgrade, leave a voicemail for a subscriber for message-waiting indication (MWI) to turn on. Perform the upgrade and refresh the MWI status. Check to see if MWI is still on.
4. Configure notification for a subscriber and verify if Cisco Unity Express can place call to the configured extension when there is a new voicemail.
5. Create a subscriber, leave and check a voicemail and delete the subscriber.
Unified MeetingPlace 7.x Upgrade Exit Criteria
After upgrading Unified MeetingPlace 7.x, verify the following:
1. Since you cannot upgrade on the internal Cisco Unified MeetingPlace server, to verify if installation is completed successfully, login to Cisco Unified MeetingPlace Application server console as root and type the mpx_version command.
2. To verify all services running, type the mpx_sys status command from the MeetingPlace console or through SSH.
3. Login to Cisco Unified MeetingPlace web server, select Home-->Admin -->Test Server Configuration and check that no error is reported.
4. Login to Cisco Unified MeetingPlace web server, schedule audio, web and video.Verify you are able to dial-in, dial-out, join web and video calls.
5. Login and schedule audio, web and video meetings through outlook and verify if recipients receive meeting requests and are able to join these meetings.
6. Repeat step 4 for DMZ (SMA) server.
7. Login as Conference Manager to Unified MeetingPlace Application server console and verify if you are able to schedule and attend audio, web and video meetings.
Cisco Unified MeetingPlace 6.x or Earlier Upgrade Exit Criteria
After upgrading Unified MeetingPlace 6.x or Earlier, verify the following:
1. To verify if the Cisco Unified MeetingPlace software version is upgraded, login to Cisco Unified MeetingPlace Audio Server and type the swstatus command.
2. To verify if all the other servers (Unified MeetingPlace web server, Unified MeetingPlace IPGW, Unified MeetingPlace DMZ, Unified MeetingPlace DS, etc.) are registered to Cisco Unified MeetingPlace Application Server after the upgrade, type the gwstatus command.
3. Login to "MeetingTime" or "Conference Manager" client software, schedule meetings (audio, web and video) and verify if you are able to dial-in, dial-out of audio meeting, web conference, and video call.
4. To verify if Cisco Unified MeetingPlace software version is upgraded on Unified MeetingPlace web server, Unified MeetingPlace IP Gateway, Unified MeetingPlace DMZ, Unified MeetingPlace Outlook and Unified MeetingPlace Video, type the gwstatus command on the Unified MeetingPlace Audio Server.
5. Login to Cisco Unified MeetingPlace web server through browser and schedule audio, web and video meetings, check if you are able to dial-out, dial-in through web and video endpoints for these meetings.
6. After the upgrade, check logs in Event Viewer->System Log and Event Viewer->Application Log for any red alert/alarm for Cisco Unified MeetingPlace Web, Unified MeetingPlace IPGW, Unified MeetingPlace DS on Windows server.
Cisco Unified MeetingPlace Express Upgrade Exit Criteria
After upgrading Cisco Unified MeetingPlace Express, verify the following:
1. To verify the Internal Cisco Unified MeetingPlace Express server software version after the upgrade, login as root or mpxadmin to Cisco Unified MeetingPlace Express console and type the mpx_version command.
2. To verify all services running, type the mpx_sys status command from the console or login through SSH and type the mpx_sys status command.
3. Login to web page and schedule audio, web and video meetings and verify if you are able to dial-in, dial-out, join web and video meetings.
4. Login and schedule through outlook for audio, web and video meetings and verify if recipients receive meeting requests and are able to join meetings.
5. Repeat step 1-4 for DMZ (SMA) server
Cisco IP Videoconferencing and MCU Upgrade Exit Criteria
After upgrading Cisco IP Videoconferencing and MCU, verify the following:
1. After you reboot Cisco IP Videoconferencing, verify that it registers to Cisco Unified Communications Manager in SCCP or H323 mode.
2. When a video end point registers to Cisco Unified Communications Manager, initiate a conference with two other video end points.
3. Verify that all parties can see each other with the configured multiple video window display.
4. Invite one more person to the conference and verify if this person is seen in the video window display.
Related Documentation
The following sections list compatibility guides and installation documentation for Cisco Unified Communications System components:
•Compatibility Guides
•Component Release Notes and Installation and Upgrade Documentation
Compatibility Guides
The following documentation provides information about compatibility of components:
•Cisco Unity and the Software on Subscriber Workstations:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html
•SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
•SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html
•Cisco Unified Contact Center Express Software and Hardware Compatibility Guide:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
•Cisco Unified Communications Manager Express and Cisco IOS Software Version Compatibility Matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
•Cisco 7800 Series Media Convergence Servers Brochures:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html
•Cisco Unified Communications Manager Server Support Matrix at:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure0900aecd8062a4f9.html
•Cisco Unity Connection Supported Platforms List at:
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/product_data_sheet0900aecd80372879.html
•Cisco Unified Communications System Release Summary Matrix for IP Telephony for Enterprise and Midmarket:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/versions/IPTMtrix.html
•IP Communications System Test Release at:
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/GB_resources/ipcmtrix.htm
•Cisco Unified Communications Compatibility Tool
http://tools.cisco.com/ITDIT/vtgsca
Component Release Notes and Installation and Upgrade Documentation
Table 6-6 lists provides references to release notes and installation and upgrade documents for components. These URLs link to web pages that list various release versions of these documents. Review the appropriate documents based on the release versions of the components in your base and target release sets.
