Table Of Contents
Performing Your System Upgrade
IPT Deployment Models
IP Telephony Enterprise Model
Single-Site Model
Multisite Centralized with SRST Model
Multisite WAN Distributed Model
Clustering Over the WAN Model
IP Telephony Small and Medium Business Model
Single Site with Cisco Unified Communications 500 Series Model
Single Site with Cisco 1861 Integrated Services Router
Unified Communications Manager Business Edition Model
Upgrading IPT Components
Single-Stage Upgrade
Multistage System Upgrade
Related Documentation
Compatibility Guides
Component Release Notes and Installation and Upgrade Documentation
Performing Your System Upgrade
This topic discusses in detail the upgrade sequence for all of the IP Telephony (IPT) components that are configured in various deployment models for Cisco Unified Communications System Release 6.1(1).
Upgrade procedures for individual IPT components are not described in this document because they are available in individual component upgrade documents. See the Related Documentation section topic for the appropriate upgrade documents and their URLs.
This topic contains the following sections:
•
IPT Deployment Models
•Upgrading IPT Components
•Related Documentation
Note Many of the IPT component names have changed as part of Cisco Unified Communications System releases. The latest product names are used in this document, even when referencing products from previous releases.
IPT Deployment Models
The upgrade procedures in this document are tailored for each deployment model in the IPT test environment, because each site includes different components.
The following IPT site models were tested in the Cisco Unified Communications System test environment:
•IP Telephony Enterprise Model
•IP Telephony Small and Medium Business Model
IP Telephony Enterprise Model
This sections provide the upgrade procedure for the various IPT components in the enterprise deployment models.
Detailed information about IPT deployments and site models that are tested for the target release is available at http://www.cisco.com/iam/unified/ipt611/Review_Tested_Site_Models.htm
The following deployment models were tested in the Cisco Unified Communications System IPT test environment:
•Single-Site Model
•Multisite Centralized with SRST Model
•Multisite WAN Distributed Model
•Clustering Over the WAN Model
•Choose the deployment model that best matches your deployment to best understand the upgrade process that applies to your environment. The following sections provide the general upgrade sequence for the components in the each deployment model and provide other detailed upgrade procedures.
After you determine the general upgrade sequence, use one of the upgrade strategies that is described in Upgrading IPT Components to upgrade your components.
Single-Site Model
In the IPT single-site deployment model, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM).
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Cisco Unified Communications Manager (Cisco Unified IP Phones, Cisco IP Communicator, Cisco Catalyst 6500/6000 Gateways and Cisco ATA186/188 analog telephony adapters are upgraded at the same time)
4. Unified Contact Center Express.
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
6. Cisco Emergency Responder and Music On Hold
7. Analog Phone Gateways (VG224, VG248)
8. Cisco Communication Manager Express
9. PSTN Gateways (IOS, Communications Media Module)
10. Gatekeepers
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.2.
12. Cisco Unity components and Cisco Unity Connection
13. Cisco Unity-IBM/Lotus Domino
Note Applies to EUEM (European and Emerging Markets) deployments only.
14. Windows Exchange 2000
15. Domain Controller (including Active Directory)
16. Video Endpoints SCCP/H.323/H.320
Note H.320 applies to EUEM (European and Emerging Markets) deployments only.
17. Cisco Unified Videoconferencing Gateway and Cisco Unified Videoconferencing Multipoint Control Units (MCUs)
Note Cisco Unified Videoconferencing Gateway applies to EUEM (European and Emerging Markets) deployments only.
18. Cisco Unified Video Advantage
19. Cisco Aironet Access Points
20. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
21. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
22. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
23. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite Centralized with SRST Model
You must first upgrade central sites followed by the remote SRST sites in the multisite centralized model.
In each central site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
6. Cisco Emergency Responder and Music On Hold
7. Cisco Unified Communications Manager Express
8. Gatekeepers
9. PSTN Gateways (IOS, Communications Media Module)
10. Analog Phone Gateways (VG224, VG248)
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.2.
12. Cisco Unity components and Cisco Unity Connection
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
15. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), third-party on-board agents must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, Tandberg SCCP Video endpoints)
In each remote site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Analog Voice Gateways (VG224, VG248)
4. PSTN Gateways (IOS, Communications Media Module)
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
6. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), third-party on-board agents must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite WAN Distributed Model
The multisite distributed model includes several Cisco Unified Communications Manager cluster sites interconnected by ICT or H.323 trunks.
You should treat the upgrade of each site as a separate stage in the overall upgrade process.
Upgrade the components within each site in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.2.
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.2.
6. Cisco Emergency Responder and Music On Hold
7. Cisco Unified Communications Manager Express.
8. Gatekeepers
9. PSTN Gateways (IOS, Communications Media Module)
10. Analog Phone Gateways (VG224, VG248)
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.2.
12. Cisco Messaging Gateway, Cisco Unity components, Cisco Unity Connection and Cisco Unity Express components
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.2.
15. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), third-party on-board agents must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
In each remote site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Analog Voice Gateways (VG224, VG248)
4. PSTN Gateways (IOS, Communications Media Module)
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
6. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), third-party on-board agents must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Clustering Over the WAN Model
In the IPT clustering over the WAN model, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM).
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
6. Cisco Emergency Responder and Music On Hold
7. Cisco Unified Communications Manager Express
8. Gatekeepers
9. PSTN Gateways (IOS, Communications Media Module)
10. Analog Phone Gateways (VG224, VG248)
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.2.
12. Cisco Messaging Gateway, Unity components, Cisco Unity Connection and Cisco Unity Express components
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
15. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), co-residency of third-party applications are not supported and therefore must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
If there are any remote sites, upgrade the components in those sites in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.2.
3. Analog Phone Gateways (VG224, VG248)
4. PSTN Gateways (IOS, Communications Media Module)
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager at central site)
6. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.1(1a), third-party on-board agents must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP Video endpoints)
IP Telephony Small and Medium Business Model
This section provides the upgrade procedures for the various IPT components in the small and medium business deployment models.
•Single Site with Cisco Unified Communications 500 Series Model
•Single Site with Cisco 1861 Integrated Services Router
•Unified Communications Manager Business Edition Model
For more detailed information about these IPT deployment models, see: http://www.cisco.com/iam/unified/ipt611/Review_Tested_Site_Models.htm
Single Site with Cisco Unified Communications 500 Series Model
A single-site deployment refers to any scenario in which voice gateways, phones, and call processing servers (Cisco Unified Communications Manager) are located at the same site and have no WAN connectivity between any Unified CCE software modules.
For a small business deployment, install components in the following order:
1. Core and access switches (Catalyst Express 500 Series Switches)
2. Cisco 500 Series Wireless Express Access Point and Controller
3. Network management applications (Cisco Monitor Manager and Cisco Monitor Director)
4. Cisco Unified Communications Manager Express, Cisco Unified Communications 500 Series for Small Business
5. Cisco Unity Express
6. MeetingPlace Express
In addition, the following Cisco hardware and software products are required for a complete IPT deployment:
•Cisco Unified IP Phones
•Cisco LAN/WAN infrastructure and components
Single Site with Cisco 1861 Integrated Services Router
For a small business deployment, install components in the following order:
1. Core and access switches
2. LAN controller(s) and Access Point
3. Network management applications (Cisco Monitor Manager and Cisco Monitor Director)
4. Cisco 1861 Integrated Services Router, Cisco Unified Communications Manager Express
5. Cisco Unity Express
In addition, the following Cisco hardware and software products are required for a complete IPT deployment:
•Cisco Unified IP Phones
•Cisco LAN/WAN infrastructure and components
Unified Communications Manager Business Edition Model
This section provides the general installation sequence for the various IPT components in medium business deployment models.
•Single Site Model
•MultiSite Centralized with SRST Model
For more detailed information about these IPT deployment models, see: http://www.cisco.com/iam/unified/ipt611/Review_Tested_Site_Models.htm
Single Site Model
A single-site deployment refers to any scenario in which voice gateways, phones, and call processing servers (Cisco Unified Communications Manager) are located at the same site and have no WAN connectivity between any Unified CCE software modules.
For a single site deployment, install components in the following order:
1. Core switches
2. Access switches
3. Firewalls
4. Cisco Wireless LAN Controller(s) and Aironet Wireless Access Point
5. Network management applications (Cisco Unified Operations Manager, Cisco netManager Unified Communications, Cisco Monitor Manager and Cisco Monitor Director)
6. Cisco Unified Communications Manager Business Edition, Cisco Unified IP Phones, Cisco IP Communicator
7. Media resources (including music on hold, conference bridges)
8. Cisco MeetingPlace Express, Cisco Unified Video Conferencing
9. Cisco Unified Contact Center Express, Cisco Unified IP Phone Agents
10. Cisco Unified Presence
11. Cisco Unified Personal Communicator
12. Cisco Unified Application Environment
13. Cisco Unified Mobility
MultiSite Centralized with SRST Model
A multisite centralized with SRST deployment refers to any scenario in which call processing servers (for example, Unified Communications Manager) are located at the same site, while any combination of voice gateways, and phones are located remotely across a WAN link or centrally.
For a multisite Centralized with SRST deployment, the central site should be installed first. To install the central site, follow the guidelines in the Single Site Model section.
For each remote site, install components in the following order:
1. Access switches
2. Firewalls
3. Cisco Wireless LAN Controller(s) and Access Points
4. Cisco Unified Survival Remote Site Telephony (SRST) router, Cisco Unified IP Phones, Cisco IP Communicator
5. Cisco Unified Videoconferencing gateway and Multipoint Control Units (MCU)
6. SCCP/H.323/H.320 video endpoints
7. Cisco Computer Telephony Interface (CTI) OS Agent and Supervisor Desktop
8. Cisco Unified Business Attendant Console and Cisco Unified Department Attendant Console
Upgrading IPT Components
This section describes the following upgrade strategies for IPT components:
•Single-Stage Upgrade—Recommended for small single-site or multisite installations.
•Multistage System Upgrade—Recommended for medium or large single-site and medium multisite installations.
•Multisite Migration—To upgrade large, multisite IPT installations to the Cisco Unified Communications System release set using the Multisite Migration Upgrade strategy, you can use either the Single-Stage or Multistage System upgrade procedures listed in this section.
See "Planning Your System Upgrade" for detailed information about these upgrade strategies and see "Preparing for Your System Upgrade" for the software release versions of the components involved in the upgrade. For more information about the number of seats in these various types of sites, see Table 4-2 in "Planning Your System Upgrade."
The upgrade paths that are available for upgrading IPT components are defined in System Upgrade Paths in "Planning Your System Upgrade"
When performing the upgrade of each component, see the product-specific upgrade document for detailed information. See the Related Documentation section for a list of URLs for component-specific release notes and installation and upgrade documents.
Single-Stage Upgrade
The single-stage upgrade process is recommended for small single-site and small multisite installations. This upgrade process can be performed in a single maintenance window, which allows you to upgrade components in a relatively short time and with no loss of functionality.
See "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-1.
Table 6-1 Single-Stage Upgrade Order for IPT Components
Component to Upgrade
|
Release 4.2 Release Set
|
Release 6.1(1) Release Set
|
Cisco Catalyst 6506 (core switch)
|
1
|
1
|
Cisco Catalyst 6509/35241 (access switch)
|
2
|
2
|
Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
|
3
|
3
|
Cisco Resource Management Essentials
|
—
|
4
|
Cisco Unified Operations Manager and Cisco Unified Service Monitor
|
—
|
5
|
Cisco Unified Service Statistics Monitor and Cisco Unified Provisioning Manager
|
—
|
6
|
Cisco Unified Communications Manager cluster (Cisco Unified IP Phones, Cisco Catalyst 6500/6000 Gateways, Cisco IP Communicator, and Cisco ATA186/188 analog telephony adapters are upgraded with cluster)
|
4
|
7
|
Unified Contact Center Express
|
5
|
8
|
Cisco Unified Presence
|
—
|
9
|
Cisco Emergency Responder
|
6
|
10
|
Cisco Unified Communications Manager Express
|
7
|
11
|
Cisco IOS Gateway
|
8
|
12
|
Cisco Communications Media Module
|
9
|
13
|
Cisco VG248 (analog phone gateway)
|
10
|
14
|
Cisco VG244 (analog phone gateway)
|
11
|
15
|
Cisco IOS Gatekeeper
|
12
|
16
|
Cisco Unified MeetingPlace components
|
13
|
17
|
Cisco Unified MeetingPlace Express
|
—
|
18
|
Cisco Unity components and Cisco Unity Connection
|
14
|
19
|
Cisco Unity-IBM/Lotus Domino1
|
15
|
20
|
Windows Exchange 2000
|
16
|
21
|
Domain Controller (including Active Directory)
|
17
|
22
|
SCCP/ H.323/ H.3201 Video Endpoints
|
18
|
23
|
Cisco Unified Videoconferencing Gateway1 and Cisco Unified Videoconferencing System MCUs
|
19
|
24
|
Cisco Unified VideoAdvantage (Video PC Endpoint)
|
20
|
25
|
Cisco Aironet Access Point 1200
|
21
|
26
|
Cisco Unified Personal Communicator
|
—
|
27
|
Cisco applications co-resident on MCS servers
|
22
|
28
|
Third-party on-board agents on MCS servers
|
23
|
29
|
Cisco and third-party applications on other servers
|
24
|
30
|
Multistage System Upgrade
A Multistage System upgrade is the recommended approach for medium and large single-site and medium multisite installations. In this upgrade process, components are grouped for upgrading in several stages or maintenance windows. Within each maintenance window, there is a recommended order for upgrading each component.
The grouping of the components into the stages may vary depending on the size of the networks being upgraded. For smaller networks, several maintenance windows may be collapsed into a single maintenance window. Additional stages may be necessary for larger sites.
After each maintenance window and before initiating the next upgrade stage, we recommend that you verify that the operation of all basic and critical call types remains unaffected. We also recommend that you maintain a list of the components that have been upgraded and the ones yet to be upgraded.
See "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-2.
Table 6-2 Multistage System Upgrade Order for IPT Components
| |
Upgrade Order for IPT Components
|
Stage
|
Release 4.2
|
Release 6.1(1)
|
1
|
1. Core Switch
2. Access Switch
3. Cisco Adaptive Security Appliance
4. Cisco Catalyst Firewall Service Module (FWSM)
|
1. Core Switch
2. Access Switch
3. Cisco Adaptive Security Appliance
4. Cisco Catalyst Firewall Service Module (FWSM)
|
2
|
1. Network Management Products
|
1. Cisco Unified Operations Manager
2. Cisco Unified Service Monitor
3. Cisco Unified Service Statistics Monitor
4. Cisco Unified Provisioning Manager
|
2
|
1. Cisco Unified Communications Manager (includes ATA and Unified MobilityManager)
2. Cisco Unified IP Phones
3. Cisco IP Communicator
4. Cisco Emergency Responder
5. Music On Hold
6. Cisco Catalyst 6500/6000 Gateway
7. Cisco Unified Contact Center Express
|
1. Cisco Unified Communications Manager (includes ATA and Unified MobilityManager)
2. Cisco Unified IP Phones
3. Cisco IP Communicator
4. Cisco Emergency Responder
5. Music On Hold
6. Cisco Catalyst 6500/6000 Gateway
7. Cisco Unified Contact Center Express)
8. Cisco Unified Presence1
|
3
|
1. Cisco Unified Communications Manager Express
2. IOS Gateway (MGCP)
3. IOS Gateway (H.323)
4. Cisco VG248 (analog voice gateway)
5. Cisco VG244 (analog voice gateway)
6. PSTN Gateway (Communications Media Module)
7. IOS Gatekeeper
8. Cisco Aironet Access Point 1200
|
1. Cisco Unified Communications Manager Express
2. IOS Gateway (MGCP)
3. IOS Gateway (H.323)
4. Cisco VG248 (analog voice gateway)
5. Cisco VG244 (analog voice gateway)
6. PSTN Gateway (Communications Media Module)
7. IOS Gatekeeper
8. Cisco Aironet Access Point 1200
|
4
|
1. Cisco MeetingPlace components
|
1. Cisco MeetingPlace components
|
5
|
1. Cisco Unity components
2. Cisco Unity Express
3. Cisco Unity, IBM/Lotus Domino2
4. Cisco Unity TSP
5. Windows Exchange 2000
6. Domain Controller (including Active Directory)
7. Cisco Unity Connection
|
1. Cisco Unity components
2. Cisco Unity Express
3. Cisco Unity, IBM/Lotus Domino2
4. Cisco Unity TSP
5. Windows Exchange 2000
6. Domain Controller (including Active Directory)
7. Cisco Catalyst 6000 Gateway for Cisco Unity
8. Cisco Unity Connection
|
6
|
1. SCCP/ H.323 /H.3203 Video Endpoints
2. IP/VC Gateway3 and MCUs
3. Cisco VT Advantage (Video PC Endpoint)
|
1. Cisco Unified Personal Communicator1
2. SCCP/ H.323 /H.3203 Video Endpoints
3. IP/VC Gateway3 and MCUs
4. Cisco VT Advantage (Video PC Endpoint)
|
7
|
Cisco applications co-resident on servers: upgrade order depends on the applications being upgraded
|
Cisco applications co-resident on servers: upgrade order depends on the applications being upgraded
|
8
|
Third-party on-board agents on MCS servers: upgrade order depends on the applications being upgraded
|
Third-party on-board agents on MCS servers: upgrade order depends on the applications being upgraded
|
Related Documentation
The following sections list compatibility guides and installation documentation for Cisco Unified Communications System components:
•Compatibility Guides
•Component Release Notes and Installation and Upgrade Documentation
Compatibility Guides
The following documentation provides information about compatibility of components:
•Cisco Unity and the Software on Subscriber Workstations:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html
•SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Communications Manager, and Cisco Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
•SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Communications Manager, and Cisco Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html
•Cisco Response Solutions (CRS) Software and Hardware Compatibility Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
•Cisco Communications Manager Express and Cisco IOS Software Version Compatibility Matrix:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/prod_installation_guide09186a00805acf50.html
•Cisco Unified Communications System Release Compatibility and Summary Matrixes
http://www.cisco.com/go/unified-techinfo
•Cisco Unified Communications Compatibility Tool
http://tools.cisco.com/ITDIT/vtgsca
Component Release Notes and Installation and Upgrade Documentation
Table 6-3 lists provides references to release notes and installation and upgrade documents for components. These URLs link to web pages that list various release versions of these documents. Review the appropriate documents based on the release versions of the components in your base and target release sets.
