Table Of Contents
Performing Your System Upgrade
IPT Deployment Models
Single-Site Model
Multisite Centralized with SRST Model
Multisite WAN Distributed Model
Clustering Over the WAN Model
Upgrading IPT Components
Single-Stage Upgrade
Multistage System Upgrade
Related Documentation
Compatibility Guides
Component Release Notes and Installation and Upgrade Documentation
Performing Your System Upgrade
This topic discusses in detail the upgrade sequence for all of the IP telephony (IPT) components that are configured in various deployment models for Cisco Unified Communications System Release 6.0(1).
Upgrade procedures for individual IPT components are not described in this document because they are available in individual component upgrade documents. See the Related Documentation section topic for the appropriate upgrade documents and their URLs.
This topic contains the following sections:
•
IPT Deployment Models
•Upgrading IPT Components
•Related Documentation
Note Many of the IPT component names have changed as part of Cisco Unified Communications System releases. The latest product names are used in this document, even when referencing products from previous releases.
IPT Deployment Models
The upgrade procedures in this document are tailored for each deployment model in the IPT test environment, because each site includes different components.
Detailed information about IPT deployments and site models that are tested for the target release is available at http://www.cisco.com/cisco/web/docs/iam/unified/ipt601/Review_Tested_Site_Models.html
The following deployment models were tested in the Cisco Unified Communications System IPT test environment:
•Single-Site Model
•Multisite Centralized with SRST Model
•Multisite WAN Distributed Model
•Clustering Over the WAN Model
•Choose the deployment model that best matches your deployment to best understand the upgrade process that applies to your environment. The following sections provide the general upgrade sequence for the components in the each deployment model and provide other detailed upgrade procedures.
After you determine the general upgrade sequence, use one of the upgrade strategies that is described in Upgrading IPT Components to upgrade your components.
Single-Site Model
In the IPT single-site deployment model, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM).
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
6. Cisco Emergency Responder and Music On Hold
7. Analog Phone Gateways (VG224, VG248)
8. PSTN Gateways (IOS, Communications Media Module)
9. Gatekeepers
10. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.4 .
11. Cisco Unity components and Cisco Unity Connection
12. Video and Wireless components
13. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
14. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
15. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 5.1(1), co-residency of third-party applications are not supported and therefore must be installed on a separate MCS server.
16. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite Centralized with SRST Model
You must first upgrade central sites followed by the remote SRST sites in the multisite centralized model.
In each central site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
6. Cisco Emergency Responder and Music On Hold
7. Intercluster trunk (ICT) gateways
8. Analog Phone Gateways (VG224, VG248)
9. PSTN Gateways (IOS, Communications Media Module)
10. Gatekeepers
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.4 .
12. Cisco Unity components and Cisco Unity Connection
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
15. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.0(1), third-party on-board agents must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP Video endpoints)
In each remote site, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
3. Analog Voice Gateways (VG224, VG248)
4. PSTN Gateways (IOS, Communications Media Module)
5. Cisco Unified IP Phones (upgraded with the Cisco Unified Communications Manager clusters)
6. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
7. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.0(1), third-party on-board agents must be installed on a separate MCS server.
8. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Multisite WAN Distributed Model
The multisite distributed model includes several Cisco Unified Communications Manager cluster sites interconnected by ICT or H.323 trunks.
You should treat the upgrade of each site as a separate stage in the overall upgrade process.
Upgrade the components within each site in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.4 .
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.4 .
6. Cisco Unified Communications Manager Express.
Note Does not apply if you are updating from Cisco Unified Communications System Release 5.0(2) or Cisco Unified Communications System Release 5.1(1) .
7. Cisco Emergency Responder and Music On Hold
8. Analog Phone Gateways (VG224, VG248)
9. PSTN Gateways (IOS, Communications Media Module)
10. Gatekeepers
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.4 .
12. Cisco Unity components and Cisco Unity Connection
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from System IP Communications Systems Test Release 4.4 .
15. Cisco applications co-resident on MCSs (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.0(1), third-party on-board agents must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
Clustering Over the WAN Model
In the IPT clustering over the WAN model, upgrade the components in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM).
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
6. Cisco Emergency Responder and Music On Hold
7. Analog Phone Gateways (VG224, VG248)
8. PSTN Gateways (IOS, Communications Media Module)
9. Gatekeepers
10. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.4 .
11. Cisco Unity components and Cisco Unity Connection
12. Video and Wireless components
13. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
14. Cisco applications coresident on Media Convergence Servers (MCSs) (such as Cisco Security Agent, JTAPI software)
15. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 5.1(1), co-residency of third-party applications are not supported and therefore must be installed on a separate MCS server.
16. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP video endpoints)
If there are any remote sites, upgrade the components in those sites in the following order:
1. Infrastructure components including Catalyst 6500/6000 switches, routers and security components such as Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
2. Network management tools such as Cisco Unified Operations Manager and Cisco Unified Service Monitor.
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
3. Cisco Unified Communications Manager (Cisco Unified IP Phones and Cisco IP Communicator are upgraded at the same time)
4. CRS (Unified Contact Center Express)
5. Cisco Unified Presence
Note Does not apply 8if you are updating from IP Communications Systems Test Release 4.4 .
6. Cisco Emergency Responder and Music On Hold
7. Intercluster trunk (ICT) gateways
8. Analog Phone Gateways (VG224, VG248)
9. PSTN Gateways (IOS, Communications Media Module)
10. Gatekeepers
11. Cisco MeetingPlace components and Cisco Unified MeetingPlace Express
Note Cisco Unified MeetingPlace Express does not apply if you are updating from IP Communications Systems Test Release 4.4 .
12. Cisco Unity components and Cisco Unity Connection
13. Video and Wireless components
14. Cisco Unified Personal Communicator
Note Does not apply if you are updating from IP Communications Systems Test Release 4.4 .
15. Cisco applications co-resident on Media Convergence servers (MCSs) (such as Cisco Security Agent, JTAPI software)
16. Third-party on-board agents on MCS servers (such as antivirus, Backup agent, Management agent (SNMP))
Note For Unified Communications Manager Release 6.0(1), third-party on-board agents must be installed on a separate MCS server.
17. Cisco and third-party adjunct applications or endpoints on other servers (such as MIND CTI, SCCP Video endpoints)
Upgrading IPT Components
This section describes the following upgrade strategies for contact center components:
•Single-Stage Upgrade—Recommended for small single-site or multisite installations.
•Multistage System Upgrade—Recommended for medium or large single-site and medium multisite installations.
•Multisite Migration—To upgrade large, multisite IPT installations to the Cisco Unified Communications System release set using the Multisite Migration Upgrade strategy, you can use either the Single-Stage or Multistage System upgrade procedures listed in this section.
See Chapter 4, "Planning Your System Upgrade" for detailed information about these upgrade strategies and see Chapter 5, "Preparing for Your System Upgrade" for the software release versions of the components involved in the upgrade. For more information about the number of seats in these various types of sites, see Table 4-2 in Chapter 4, "Planning Your System Upgrade."
The upgrade paths that are available for upgrading IPT components are defined in System Upgrade Paths in Chapter 4, "Planning Your System Upgrade"
When performing the upgrade of each component, see the product-specific upgrade document for detailed information. See the Related Documentation section for a list of URLs for component-specific release notes and installation and upgrade documents.
Single-Stage Upgrade
The single-stage upgrade process is recommended for small single-site and small multisite installations. This upgrade process can be performed in a single maintenance window, which allows you to upgrade components in a relatively short time and with no loss of functionality.
See Chapter 5, "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-1.
Table 6-1 Single-Stage Upgrade Order for IPT Components
Component to Upgrade
|
Release 4.4
Release Set
|
Release 5.0(2) Release Set
|
Release 5.1(1) Release Set
|
Cisco Catalyst 6506 (core switch)
|
1
|
1
|
1
|
Cisco Catalyst 6509/35241 (access switch)
|
2
|
2
|
2
|
Cisco Resource Management Essentials
|
—
|
3
|
3
|
Cisco Adaptive Security Appliance and Cisco Catalyst Firewall Service Module (FWSM)
|
3
|
4
|
4
|
Cisco Unified Operations Manager and Cisco Unified Service Monitor
|
—
|
5
|
5
|
Cisco Unified Communications Manager cluster (Cisco Unified IP Phones, Cisco Catalyst 6500/6000 Gateways, Cisco IP Communicator, and Cisco ATA186/188 analog telephony adapters are upgraded with cluster)
|
4
|
6
|
6
|
Cisco Unified Communications Manager Express
|
5
|
7
|
7
|
CRS (Unified Contact Center Express)
|
6
|
8
|
8
|
Cisco Unified Presence
|
—
|
9
|
9
|
Cisco Emergency Responder
|
7
|
10
|
10
|
Cisco IOS Gateway
|
8
|
11
|
11
|
Cisco Communications Media Module
|
9
|
12
|
12
|
Cisco VG248 (analog phone gateway)
|
10
|
13
|
13
|
Cisco VG244 (analog phone gateway)
|
11
|
14
|
14
|
Cisco IOS Gatekeeper
|
12
|
15
|
15
|
Cisco Unified MeetingPlace components
|
13
|
16
|
16
|
Cisco Unified Personal Communicator
|
—
|
17
|
17
|
Cisco Unified MeetingPlace Express
|
—
|
18
|
18
|
Cisco Unity components and Cisco Unity Connection
|
14
|
19
|
19
|
Cisco Unity-IBM/Lotus Domino1
|
15
|
20
|
20
|
Windows Exchange 2000
|
16
|
21
|
21
|
Domain Controller (including Active Directory)
|
17
|
22
|
22
|
SCCP/ H.323/ H.3201 Video Endpoints
|
18
|
23
|
23
|
Cisco Unified Videoconferencing Gateway1 and Cisco Unified Videoconferencing System MCUs
|
19
|
24
|
24
|
Cisco Unified VideoAdvantage (Video PC Endpoint)
|
20
|
25
|
25
|
Cisco Aironet Access Point 1200
|
21
|
26
|
26
|
Cisco Unified Personal Communicator
|
—
|
27
|
27
|
Cisco applications co-resident on MCS servers
|
22
|
28
|
28
|
Third-party on-board agents on MCS servers2
|
23
|
29
|
29
|
Cisco and third-party applications on other servers
|
24
|
30
|
30
|
Multistage System Upgrade
A Multistage System upgrade is the recommended approach for medium and large single-site and medium multisite installations. In this upgrade process, components are grouped for upgrading in several stages or maintenance windows. Within each maintenance window, there is a recommended order for upgrading each component.
The grouping of the components into the stages may vary depending on the size of the networks being upgraded. For smaller networks, several maintenance windows may be collapsed into a single maintenance window. Additional stages may be necessary for larger sites.
After each maintenance window and before initiating the next upgrade stage, we recommend that you verify that the operation of all basic and critical call types remains unaffected. We also recommend that you maintain a list of the components that have been upgraded and the ones yet to be upgraded.
See Chapter 5, "Preparing for Your System Upgrade," for the software release versions of the components involved in the upgrade. Based on your environment and the base release set deployed in your network, upgrade the components in the order listed in Table 6-2.
Table 6-2 Multistage System Upgrade Order for IPT Components
| |
Upgrade Order for IPT Components
|
Stage
|
Release 4.4
|
Release 5.0(2)
|
Release 5.1(1)
|
1
|
1. Core Switch
2. Access Switch
3. Cisco Secure PIX Firewall
4. Cisco Catalyst Firewall Service Module (FWSM)
|
1. Core Switch
2. Access Switch
3. Cisco Resource Management Essentials
4. Cisco Unified Operations Manager
5. Cisco Unified Service Monitor
6. Cisco Secure PIX Firewall
7. Cisco Catalyst Firewall Service Module (FWSM)
|
1. Core Switch
2. Access Switch
3. Cisco Secure PIX Firewall
4. Cisco Catalyst Firewall Service Module (FWSM)
|
2
|
1. Cisco Unified Communications Manager (includes ATA and Unified MobilityManager)
2. Cisco Unified Communications Manager Express
3. Cisco Unity TSP
4. Cisco Unified IP Phones
5. Cisco IP Communicator
6. Cisco Emergency Responder
7. Music On Hold
8. Cisco Catalyst 6500/6000 Gateway
9. CRS1 (Cisco Unified Contact Center Express)
|
1. Cisco Unified Communications Manager (includes ATA and Unified MobilityManager)
2. Cisco Unified Communications Manager Express
3. Cisco Unity TSP
4. Cisco Unified IP Phones
5. Cisco IP Communicator
6. Cisco Emergency Responder
7. Music On Hold
8. Cisco Catalyst 6500/6000 Gateway
9. CRS (Cisco Unified Contact Center Express)
10. Cisco Unified Presence
|
1. Cisco Unified Communications Manager (includes ATA and Unified MobilityManager)
2. Cisco Unified Communications Manager Express
3. Cisco Unity TSP
4. Cisco Unified IP Phones
5. Cisco IP Communicator
6. Cisco Emergency Responder
7. Music On Hold
8. Cisco Catalyst 6500/6000 Gateway
9. CRS1 (Cisco Unified Contact Center Express)
10. Cisco Unified Presence2
|
3
|
1. IOS Gateway (MGCP)
2. IOS Gateway (H.323)
3. Cisco VG248 (analog voice gateway)
4. Cisco VG244 (analog voice gateway)
5. PSTN Gateway (Communications Media Module)
6. IOS Gatekeeper
|
1. IOS Gateway (MGCP)
2. IOS Gateway (H.323)
3. Cisco VG248 Analog Phone Gateway
4. Cisco VG244 Analog Phone Gateway
5. PSTN Gateway (Cisco Communications Media Module)
6. IOS Gatekeeper
|
1. IOS Gateway (MGCP)
2. IOS Gateway (H.323)
3. Cisco VG248 (analog voice gateway)
4. Cisco VG244 (analog voice gateway)
5. PSTN Gateway (Communications Media Module)
6. IOS Gatekeeper
|
4
|
1. Cisco MeetingPlace components
|
1. Cisco Unified MeetingPlace
2. Cisco Unified MeetingPlace Express
3. Cisco Unified MeetingPlace Audio Server
4. Cisco Unified MeetingPlace IP Gateway
5. Cisco Unified MeetingPlace Web Conferencing
6. Cisco Unified MeetingPlace Gateway SIM
7. Cisco Unified MeetingPlace Video Integration
8. Cisco Unified MeetingPlace for Outlook
Note Cisco Unified Videoconferencing System 3545 should be installed in this stage after upgrading Cisco Unified MeetingPlace.
|
1. Cisco MeetingPlace components
|
5
|
1. Cisco Unity components
2. Cisco Unity Express
3. Cisco Unity, IBM/Lotus Domino3
4. Windows Exchange 2000
5. Domain Controller (including Active Directory)
6. Cisco Unity Connection
|
1. Cisco Unity
2. Cisco Unity Express
3. Cisco Unity-IBM/Lotus Domino3
4. Windows Exchange 2000/2003
5. Domain Controller
6. Cisco Unity Connection
|
1. Cisco Unity components
2. Cisco Unity Express
3. Cisco Unity, IBM/Lotus Domino3
4. Windows Exchange 2000
5. Domain Controller (including Active Directory)
6. Cisco Catalyst 6000 Gateway for Cisco Unity
7. Cisco Unity Connection
|
6
|
1. SCCP/ H.323 /H.3203 Video Endpoints
2. IP/VC Gateway3 and MCUs
3. Cisco VT Advantage (Video PC Endpoint)
4. Cisco Aironet Access Point 1200
|
1. SCCP/ H.323/ H.3202 Video Endpoints
2. Cisco Unified Videoconferencing Gateway2 and Cisco Unified Videoconferencing System MCUs
3. Cisco Unified Video Advantage (Video PC Endpoint)
4. Cisco Aironet Access Point 1200
5. Cisco Unified Personal Communicator
|
1. Cisco Unified Personal Communicator2
2. SCCP/ H.323 /H.3203 Video Endpoints
3. IP/VC Gateway3 and MCUs
4. Cisco VT Advantage (Video PC Endpoint)
5. Cisco Aironet Access Point 1200
|
7
|
Cisco applications co-resident on servers: upgrade order depends on the applications being upgraded
|
Cisco applications co-resident on servers: upgrade order depends on the applications being upgraded
|
Cisco applications co-resident on servers: upgrade order depends on the applications being upgraded
|
8
|
Third-party on-board agents on MCS servers: upgrade order depends on the applications being upgraded
|
Third-party on-board agents on MCS servers: upgrade order depends on the applications being upgraded
|
Third-party on-board agents on MCS servers: upgrade order depends on the applications being upgraded
|
Related Documentation
The following sections list compatibility guides and installation documentation for Cisco Unified Communications System components:
•Compatibility Guides
•Component Release Notes and Installation and Upgrade Documentation
Compatibility Guides
The following documentation provides information about compatibility of components:
•Cisco Unity and the Software on Subscriber Workstations:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html
•SCCP Compatibility Matrix: Cisco Unity, the Cisco Unity-CM TSP, Cisco Communications Manager, and Cisco Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cutspmtx.html
•SIP Trunk Compatibility Matrix: Cisco Unity, Cisco Communications Manager, and Cisco Communications Manager Express:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cusiptrunkmtx.html
•Cisco Response Solutions (CRS) Software and Hardware Compatibility Guide:
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
•Cisco Communications Manager Express and Cisco IOS Software Version Compatibility Matrix:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm
•Cisco Unified Communications System Release Compatibility and Summary Matrixes
http://www.cisco.com/go/unified-techinfo
•Cisco Unified Communications Compatibility Tool
http://tools.cisco.com/ITDIT/vtgsca
Component Release Notes and Installation and Upgrade Documentation
Table 6-3 lists provides references to release notes and installation and upgrade documents for components. These URLs link to web pages that list various release versions of these documents. Review the appropriate documents based on the release versions of the components in your base and target release sets.
