Table Of Contents

Control Center

Viewing Status of Services

Stopping a Service

Starting a Service

Control Center

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This chapter provides information on the Serviceability Control Center tool and contains the following topics:

•Viewing Status of Services

•Stopping a Service

•Starting a Service

Cisco Unified CallManager Serviceability provides a web-based Control Center tool that is used to view status and to start and stop Cisco Unified CallManager services for a particular server in a cluster.

Starting and stopping a Cisco Unified CallManager service causes all Cisco Unified IP Phones and gateways that are currently registered to that Cisco Unified CallManager service to fail over to their secondary Cisco Unified CallManager service. Devices and phones need to restart only if they cannot register with another Cisco Unified CallManager service. Starting and stopping a Cisco Unified CallManager service causes other installed applications (such as Conference Bridge or Cisco Messaging Interface) that are homed to that Cisco Unified CallManager to start and stop as well.

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Note If you are upgrading Cisco Unified CallManager, those services that were already started on your system will start after the upgrade.

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Caution Stopping a Cisco Unified CallManager service also stops call processing for all devices that are controlled by that service. When a Cisco Unified CallManager service is stopped, calls from an IP phone to another IP phone stay up; calls in progress from an IP phone to a Media Gateway Control Protocol (MGCP) gateway also stay up, but other types of calls get dropped.

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Note You can activate or deactivate services from the Service Activation web pages. To access Service Activation, click the link from the Control Center web page. Refer to Chapter 10 "Service Activation" for more information about Service Activation.

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Table 11-1 provides a description of the service status icons.

Table 11-1 Service Status Icons 

Icon Symbol	Description
Square	Service is stopped.
Arrow	Service is running.
Question Mark	Service is in an unknown status.

Viewing Status of Services

Use the Control Center tool to view the status of Cisco Unified CallManager services for a particular server in a cluster. This section describes how to view the status of services on a particular server.

Procedure

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Step 1 From Cisco Unified CallManager Administration, choose Application > Cisco Unified CallManager Serviceability.

The Cisco Unified CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco Unified CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the service names for the server that you chose, the activation status of the services, and a service control panel to stop or start a service.

Step 4 To start a service, see the "Starting a Service" section.

Step 5 To stop a service, see the "Stopping a Service" section.

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Related Topics

•Stopping a Service

•Starting a Service

Stopping a Service

Use the Control Center tool to stop a service for a particular server in a cluster. This section describes how to stop a service on a particular server.

Procedure

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Step 1 From Cisco Unified CallManager Administration, choose Application > Cisco Unified CallManager Serviceability.

The Cisco Unified CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco Unified CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the services for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the radio button next to the service that you want to stop.

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Note You can only start/stop services that are listed under NT Services. For Cisco Tomcat services, the services do not get started/stopped, and the start/stop/restart buttons are disabled for the Cisco Tomcat web service.

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Step 5 Click the Stop button.

The Service Status symbol changes from an arrow to a square.

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Related Topics

•Viewing Status of Services

•Starting a Service

Starting a Service

Use the Control Center tool to start a service for a particular server in a cluster. This section describes how to start a service on a particular server.

Procedure

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Step 1 From Cisco Unified CallManager Administration, choose Application > Cisco Unified CallManager Serviceability.

The Cisco Unified CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

The Control Center window displays the list of servers in the Cisco Unified CallManager cluster.

Step 3 From the Servers column, choose the server.

The window displays the services for the server that you chose, the status of the services, and a service control panel to stop or start a service.

Step 4 Click the radio button next to the service that you want to start.

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Note You can only start/stop services that are listed under NT Services. For Cisco Tomcat services, the services do not get started/stopped and the start/stop/restart buttons are disabled for the Cisco Tomcat web service.

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Step 5 Click the Start button.

The Service Status symbol changes from a square to an arrow.

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Related Topics

•Viewing Status of Services

•Stopping a Service