Cisco Unified Communications Manager (CallManager)

Table Of Contents

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 4.0(1)sr2

Locating Related Documentation

Documentation Conventions

New or Changed Information

Resolved Issues

Known Issues

Obtaining Information on Additional Caveats

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 4.0(1)sr2

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This release notes document contains information on the following topics:

•Locating Related Documentation

•Documentation Conventions

•New or Changed Information

•Resolved Issues

•Known Issues

•Obtaining Information on Additional Caveats

Locating Related Documentation

Use these release notes in conjunction with the following documents:

•Using the Cisco IP Telephony Locale Installer with Cisco CallManager 4.0(1)sr2

This document provides procedures for installing the locale installer on Cisco CallManager servers. To obtain the document, click the following URL

http://www.cisco.com/univercd/cc/td/doc/product/voice/locinst/index.htm

•Readme document that accompanies the Cisco IP Telephony Locale Installer on cisco.com

This document provides a list of supported locales, Cisco CallManager version and firmware requirements, important notes, a list of localized components, and a list of related documentation. To obtain the document, click the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-locale-33

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Tip You must have a CCO username and password to obtain the locales and readme documentation.

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Documentation Conventions

Consider the following documentation conventions as you review this installation document:

Blue Text—To quickly navigate to a section or URL, click text that displays in blue.

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Note Reader, take note. Notes contain helpful suggestions or references to material not covered in the publication.

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Caution Reader, be careful. You may do something that could result in equipment damage or loss of data.

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New or Changed Information

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Caution Before you install the Cisco IP Telephony Locale Installer, you must install Cisco CallManager 4.0(1) and then Cisco CallManager 4.0(1) sr2 on all servers in the cluster. Cisco CallManager 4.0(1)sr2 serves as the minimum requirement for this version of the locale installer.

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For specific information on supported locales for various products, refer to the readme that posts next to the software on cisco.com. To obtain the document, see the "Locating Related Documentation" section.

Resolved Issues

The following resolved issues in Table 1 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 4.0(1)sr2.

Table 1 Resolved Issues 

Identifier	Headline
CSCee12799	Date and Time group does not display correctly in GMT.
CSCea65511	Displayed time 12h format on phone in english while phone in greek.
CSCeb43483	Greek: Time displays in English while locale is in Greek.
CSCeb46327	ELL: linguistic corrections in userprefsdictionary.asp requested.
CSCeb48550	ELL: On-line help for phone 7960/7940.
CSCeb48597	ELL: IPMA online help review.
CSCeb48606	ELL: AC online help review.
CSCeb50988	HUN: IPMA translation changes requested.
CSCeb51399	ELL: time displayed in english while phone/user in greek locale.
CSCeb62785	Extended/Invalid characters alert message is not correct.
CSCec24627	ESP: JTAPI preference File Name Base is truncated.
CSCec81021	Spanish Locale not working.
CSCed23252	User Configuration page not displaying some locales correctly.
CSCed91590	DEU translation change request.
CSCed94858	SVE Translation request.
CSCin64581	user pages crashes for any other language other than english.
CSCin64646	Error message in English updating Softphone in any other language.
CSCee05674	JPN:Japanese text in IPMA Manager Login page corrupted.
CSCee07908	RUS Translation change request.
CSCee11720	Webdialer is not accepting accented characters in localized file.
CSCee12716	ELL - manager UI do not appear in Greek.
CSCee12817	ELL - phone fail over message is not showing in Greek.
CSCee19903	RUS Garbage character shows after the number of missed calls.
CSCee11945	Drop any Party feature does not work on Russian locale.

Known Issues

The following known issues in Table 2 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 4.0(1)sr2.

Table 2 Known Issues 

Identifier	Headline and URL
CSCee14641	Annunciator quality is poor - sometimes crack can be heard. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee14641
CSCee19913	RUS Garbage characters showing on the directory pages. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee19913
CSCee12799	Date and Time group does not display correctly in GMT. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee12799
CSCee19911	Directory search for some russian characters. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee19911
CSCee12696	IPMA: After logout and login the grk name do not stay consistently. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee12696
CSCee05676	JPN:Preferences for IPMA Assistant Console fails. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee05676
CSCee13104	IPMA mnemonics does not work. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee13104
CSCee19915	WebDialer user id in Russian displays garbage. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee19915
CSCee19916	RUS garbage character showing on the phone. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee19916
CSCee13120	CallFwdAll help do not show the number properly. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee13120
CSCee12748	IPMA - filtering down does not appear on the ENU and ELL versions. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee12748
CSCee12844	AC: CFWALL info is updated and displayed only if a particular. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee12844
CSCeb80892	DEU - Missing r in the phrase Personal Address Book. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCeb80892
CSCed91760	ALLLANG From User Options pages - PAB shows garbage in Nickname file. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCed91760
CSCee13077	i-button help contains &gt character in some of the help content. http://wwwin-metrics.cisco.com/cgi-bin/ddtsdisp.cgi?id=CSCee13077

Obtaining Information on Additional Caveats

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, click the following URL:

http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order annual or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems, Inc.
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices