Cisco Unified Communications Manager (CallManager)

Table Of Contents

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 4.1(2)

Locating Related Documentation

Documentation Conventions

New or Changed Information

Resolved Issues

Known Issues

Obtaining Information on Additional Caveats

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco IP Telephony Locale Installer Release Notes for Cisco CallManager 4.1(2)

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This release notes document contains information on the following topics:

•Locating Related Documentation

•Documentation Conventions

•New or Changed Information

•Resolved Issues

•Known Issues

•Obtaining Information on Additional Caveats

Locating Related Documentation

Use these release notes in conjunction with the following documents:

•Using the Cisco IP Telephony Locale Installer with Cisco CallManager 4.1(2)

This document provides procedures for installing the locale installer on Cisco CallManager servers. To obtain the document, click the following URL

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/locinst/index.htm

•Readme document that accompanies the Cisco IP Telephony Locale Installer on cisco.com

This document provides a list of supported locales, Cisco CallManager version and firmware requirements, important notes, a list of localized components, and a list of related documentation. To obtain the document, click the following URL:

http://www.cisco.com/kobayashi/sw-center/telephony/callmgr/locale-installer.shtml

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Tip You must have a CCO username and password to obtain the locales and readme documentation.

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Documentation Conventions

Consider the following documentation conventions as you review this installation document:

Blue Text—To quickly navigate to a section or URL, click text that displays in blue.

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Note Reader, take note. Notes contain helpful suggestions or references to material not covered in the publication.

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Caution Reader, be careful. You may do something that could result in equipment damage or loss of data.

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New or Changed Information

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Caution Before you install the Cisco IP Telephony Locale Installer, you must install Cisco CallManager 4.1(2) on all servers in the cluster. Cisco CallManager 4.1(2) serves as the minimum requirement for this version of the locale installer.

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For specific information on supported locales for various products, refer to the readme document that posts next to the software on cisco.com. To obtain the document, see the "Locating Related Documentation" section.

Resolved Issues

The following resolved issues in Table 1 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 4.1(2).

Table 1 Resolved Issues 

Identifier	Headline
CSCuk53567	Softkey DND in English for Italy user locale
CSCuk54460	Italian dial tone amended in ITU spec
CSCee85168	JPN: crack noise can be heard by Ann-VCA.ulaw/alaw
CSCee88870	JPN: Clipped Japanese message on 7960/40
CSCef14626	IPMA manager client does not display the correct localized interface
CSCef84322	AbbrDial softkey in Chinese_China is too long
CSCuk52244	FRA : IPMA manager phone misled CfwdAll and DivAll
CSCuk52255	ITA : IPMA manager phone lislead CfwdAll and DivAll
CSCuk52264	FRA : IPMA SetWatch has no meaning in French
CSCuk52267	SPA :IPMA DND softkey does not match any Spanish words
CSCuk52268	SPA : IPMA EliUlC should ne map to BrUltLl
CSCuk52870	FRA - ip phone softkey SupDerC should be SupDerA
CSCuk52872	FRA - 7912 Appuyer sur quitter pour fermer lecran
CSCef07521	Italy locale idial tone change per customer request
CSCef05337	AllLang: banner.gif needs to be included in the Installer build
CSCeg40921	Changing Language on User Logon Page does not work

Known Issues

The following known issues in Table 2 exist for translation or the Cisco IP Telephony Locale Installer that releases with Cisco CallManager 4.1(2).

Table 2 Known Issues 

Identifier	Headline and URL
CSCin81669	Cannot Login to IPMA console http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin81669
CSCee14641	Annunciator quality is poor - sometimes crack can be heard http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee14641
CSCee12844	AC: CFWALL info is updated and displayed only if a particular http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee12844
CSCeg45898	SRST message contains mixed English and Greek strings http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg45898
CSCeg45959	Select softkey in phrase 609 and 178 should be defined properly http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg45959
CSCeg37274	ALLLANG: IPMA Manager client times out after logging in http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg37274
CSCeg45424	CallBack doesnt function on 7905 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg45424
CSCin85642	maDictionary.js can not be deleted http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin85642

Obtaining Information on Additional Caveats

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, click the following URL:

http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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