Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

adding lines

field descriptions for BAT spreadsheet 3-76

field descriptions for template 3-23

to existing phones 3-73

to existing phones using BAT spreadsheet 3-75

to existing user device profiles 3-73

to phone template 3-4

associating file format for text-based CSV file 3-48, 6-22

authentication proxy rights

adding phones with users 4-27

enable when adding users 4-7

updating users 4-14

auto-registration, enabled for TAPS 11-3

auto-registration options, configuring 11-12

B

BAT

application overview 1-1

browser requirements 1-17

configuration process overview 1-3

error messages 12-3

installation overview 2-1

installing 2-3

location of export log files 9-17

location of report log files 10-15

log files location 12-1

logging on 1-18

online help 1-19

specifications 1-16

starting 1-17

stopping transactions 1-20

troubleshooting 12-3

troubleshooting performance 12-6

uninstalling 2-4

upgrading 2-2

user interface, navigating 1-18

using the menus 1-18

version 1-19

BAT.xlt, see BAT spreadsheet

BAT export utility, see exporting

BAT spreadsheet

adding lines to existing phones 3-75

BAT.xlt file location 2-4

Catalyst 6000 FXS ports 7-20

field descriptions

adding lines 3-76

updating users 4-12

user device profile 6-10

installing BAT.xlt 2-4

IPMA custom manager assistant for proxy mode 5-16

IPMA default manager assistant 5-14

IP telephony devices 3-33

manager assistant associations 5-13

overview 1-11

phones 3-33

phones with users 4-24

user device profile 6-8

users 4-2

using for CSV data file 1-11

VG200 gateway (FXS or FXO) 7-11

VG200 gateway for T1 CAS or T1/E1 PRI 7-13

BAT spreadsheet (BAT.xlt) file location 2-4

browser requirements 1-17

C

calling party number modification

adding phones with users 4-27

enable when adding users 4-7

updating users 4-15

call park retrieval

adding phones with users 4-27

enable when adding users 4-7

updating users 4-15

Catalyst 6000 FXS ports

creating CSV data file 7-20

creating template 7-19

deleting ports 7-25

field descriptions for template 7-60

inserting to Cisco CallManager 7-22

overview 7-18, 7-19

text-based CSV file, creating A-26

text-based CSV file format A-27

updating 7-24

Cisco CallManager

configuring TAPS 11-7

enable auto-registration for TAPS 11-3

inserting

Catalyst 6000 FXS ports 7-22

CTI ports 3-51

H.323 clients 3-51

IPMA manager-assistant associations 5-18

phones 3-51

phones with users 4-26

user device profiles 6-24

users 4-6

VG200 gateway ( FXS or FXO) 7-15

VG200 gateway (T1 CAS or T1/E1 PRI) 7-15

overview of inserting records 1-14

Cisco Catalyst 6000 FXS Analog Interface Modules, see Catalyst 6000 FXS ports

Cisco CRS

configuring TAPS 11-8

required for TAPS 11-2

troubleshooting TAPS 12-8

uninstalling TAPS 11-10

Cisco Customer Response Solutions, see Cisco CRS

Cisco IP IVR

required for TAPS 11-2

Cisco IPMA Configuration Wizard 5-2

Cisco IP Manager Assistant, see IPMA

Cisco VG200 gateway, see VG200 gateway

Client Matter Codes

BAT considerations 8-3

BAT settings for inserting CSV file (table) 8-14

configuration checklist (table) 8-2

creating a CSV file (BAT.xlt) 8-4

creating custom CSV file (text-based) 8-5

CSV file settings (table) 8-11

deleting code settings (BAT) 8-8

inserting CSV file in BAT 8-12

updating existing CSV file 8-7

configuring Cisco CallManager records, process 1-3

copying

file format for text-based CSV 6-19

file format for text-based CSV file 3-46

phone template 3-8

template 6-6

CSV, comma separated values text file 1-2, A-1

CSV, text-based

Catalyst 6000 FXS ports, creating A-26

Catalyst 6000 FXS ports format A-27

CTI ports format A-5

CTI ports-users format A-6

FXO or FXS ports format A-24

H.323 clients format A-5

H.323 client-users format A-6

IP phone, VGC phone, VGC Virtual Phone format A-4

manager assistant associations

creating A-20

custom format A-22

manager assistant default formats A-21

overview A-1

phones

creating A-2

export file, all details A-7

options 3-44

tips for creating A-3

with users format A-4

T1 CAS, T1/E1 PRI format A-25

user device profile format A-16

user device profile options 6-17

user device profiles

creating A-15

export file A-18

two lines format A-17

users

creating A-11

format A-12

updating A-14

VG200 gateways, creating A-23

CSV data file

adding new devices 1-7

overview 1-6

updating existing devices 1-8

using BAT spreadsheet (BAT.xlt) 1-11

CTI application use

adding phones with users 4-27

enable when adding users 4-7

phones 3-51

updating users 4-15

CTI ports

deleting 3-78

dummy MAC address, using 3-52, 4-26

enable CTI application use 3-51

text-based CSV format A-5

CTI ports-users

text-based CSV format A-6

custom file

deleting IPMA managers 5-23, 5-26

deleting phones 3-80

deleting users 4-18

updating phones 3-54

using 1-8

using to reset password and PIN 4-21

D

deleting

Catalyst 6000 FXS ports 7-25

file format for text-based CSV file 3-47, 6-21

IPMA assistants 5-24

IPMA managers 5-21

manager-assistant associations 5-20

phones using custom files 3-80

phones using query 3-79

phone template 3-9

template 6-7

user device profiles 6-28

users 4-16

VG200 gateway 7-17

directory number

lifting restrictions 11-14

list of restricted 11-16

remove all restrictions from TAPS 11-15

restricting from TAPS 11-13

securing from TAPS 11-13

template for gateway 7-3

downloading phone configuration using TAPS 11-19

dummy MAC address 3-35, 3-52, 4-26

generate a list 10-6

E

E1 PRI

adding VG200 gateway to Cisco CallManager 7-15

creating CSV file for VG200 gateway 7-13

field descriptions for VG200 gateway template 7-44

text-based CSV file format A-25

endpoint identifiers, updating 7-9

error messages, BAT 12-3

exported fields

all phone details 9-5

all user device profile details 9-13

default phone details 9-4

default user device profile details 9-15

exporting

fields

all phone details 9-5

all user device profile details 9-13

default phone details 9-4

default user device profile details 9-15

locating log files 9-17

locating phone records 9-8

moving records from one Cisco CallManager to another 9-2

overview 9-1

phone records options 9-3

phones with more than one user 9-9

steps for exporting phone records 9-7

user device profile options 9-15

user device profile records format 9-13

user records format 9-9

user records options 9-11

using export files 1-8

F

field descriptions

adding or updating lines 3-23

BAT spreadsheet

adding lines 3-76

updating users 4-12

user device profile 6-10

Catalyst 6000 FXS ports template 7-60

gateway directory number template 7-27

ground start 7-36

loop start 7-36

phone template 3-10

updating lines 3-66

updating users with BAT spreadsheet 4-12

user device profile template 6-3

VG200 gateway - FXO template 7-36

VG200 gateway- FXS template 7-34

VG200 gateway - T1/E1 PRI template 7-44

VG200 gateway - T1 CAS template 7-38

field descriptions for template 7-34

file format for text-based CSV file

associating 3-48, 6-22

copying 3-46, 6-19

creating phone 3-44

creating user device profile 6-18

deleting 3-47, 6-21

modifying 3-47, 6-20

overview 1-9

Forced Authorization Codes

BAT considerations 8-3

BAT settings for inserting CSV file (table) 8-14

configuration checklist (table) 8-2

creating a CSV file (BAT.xlt) 8-4

creating custom CSV file (text-based) 8-5

CSV file settings (table) 8-11

deleting code settings (BAT) 8-8

inserting CSV file in BAT 8-12

updating existing CSV file 8-7

FXO

creating CSV file for VG200 gateways 7-11

field descriptions for template 7-36

inserting VG200 gateway to Cisco CallManager 7-15

text-based CSV file format for VG200 gateway A-24

FXS

Catalyst 6000 ports

creating CSV data file 7-20

deleting 7-25

field descriptions for template 7-60

inserting to Cisco CallManager 7-22

text-based CSV format A-27

updating 7-24

creating template for Catalyst 6000 ports 7-19

gateway directory number template, creating 7-3

VG200 gateways 7-34

creating CSV file 7-11

inserting to Cisco CallManager 7-15

text-based CSV file format A-24

G

gateway directory number template

creating 7-3

field descriptions 7-27

gateways

Cisco Catalyst 6000 FXS ports overview 7-18

Cisco VG200 overview 7-1

ground start, field description 7-36

H

H.323 clients

deleting 3-78

text-based CSV format A-5

H.323 client-users

text-based CSV format A-6

halting TAPS 11-11

help, online 1-19

I

inserting records to Cisco CallManager, overview 1-14

installing

BAT overview 2-3

BAT prerequisites 2-3

no backward template migration 2-2

no template migration when upgrading from release 3.0(3) 2-2

overview 2-1

TAPS overview 11-5

TAPS prerequisites 11-6

template migration during upgrade 2-2

instructions, TAPS for end-users 11-19

IPMA

assistant template for proxy mode 5-4

creating CSV data file 5-13

deleting assistants

described 5-24

using custom file 5-26

using query 5-25

deleting manager-assistant associations 5-20

deleting managers

described 5-21

using custom file 5-23

using query 5-22

generating reports 10-13

inserting manager-assistant associations 5-18

manager and assistant line configurations, proxy mode 5-4

manager and assistant shared line configurations 5-12

manager template for proxy mode 5-3

overview 5-1

phones

assistant configuration options 5-6

manager configuration options 5-6

proxy line example 5-7

proxy lines on existing 5-9

proxy lines on new 5-8

proxy mode 5-2

shared line example 5-12

shared line mode 5-10

setting up phones and lines 5-2

text-based CSV file, creating A-20

text-based CSV file custom format A-22

IPMA Configuration Wizard 5-2

IP telephony devices

supported with BAT 3-1

text-based CSV file format A-4

IP telephony devices, see phones

L

language prompts for TAPS 11-5, 11-17

lines

adding or updating on template 3-4

field descriptions in template for adding or updating 3-23

master phone template 1-6

maximum number 3-5

updating 3-63

updating to user device profiles 6-27

log files

export log files 9-17

file naming convention 10-15, 12-2

locations 12-2

report log files 10-15

viewing 12-2

logging on to BAT 1-18

loop start, field description 7-36

LSC 3-86

M

master phone template 1-6

modifying

file format for text-based CSV 6-20

file format for text-based CSV file 3-47

phone template 3-7

N

NM-1V 7-5

NM-2V 7-5

NM-HDV 7-5

O

overriding template values 1-6

overview

BAT application 1-1

BAT spreadsheet 1-11

Catalyst 6000 FXS ports 7-19

Cisco IPMA 5-1

CSV data file 1-6

exporting records 9-1

file formats for text-based CSV files 1-9

inserting records to Cisco CallManager 1-14

installing BAT 2-1

reports 10-1

TAPS tool 11-1

templates 1-5

text-based CSV files A-1

troubleshooting BAT and TAPs 12-1

user device profiles 6-1

users 4-1

validating 1-13

VG200 gateways and ports 7-2

P

passwords

phones with users, adding 4-27

resetting 4-19

phones

adding

IP services 3-5

lines 3-4

lines to existing 3-73

new 3-2

speed dial settings 3-6

with users 4-22

configuring CAPF 3-85

upgrading LSC

   1

creating text-based CSV file A-2

deleting 3-78

dummy MAC address, using 3-35, 3-52, 4-26

dummy MAC addresses list 10-6

enable CTI application use 3-51

export file with all details A-7

exporting records options 9-3

exporting records steps 9-7

generating reports 10-2

insert to Cisco CallManager 3-51

IPMA assistant 5-6

IPMA manager configuration 5-6

locating export records 9-8

proxy mode for IPMA 5-2

reloading configurations 11-3

report options 10-4

steps for adding 3-2

template

copying 3-8

creating new 3-4

deleting 3-9

field descriptions 3-10

for IP telephony devices 3-4

modifying 3-7

text-based CSV format A-4

updating 3-53

updating lines 3-63

updating with custom file 3-54

updating with query 3-53

using TAPS to configure 11-3

validating records 3-49

phones with users

inserting to Cisco CallManager 4-26

text-based CSV format A-4

using BAT spreadsheet 4-24

validating records 4-25

PINs

phones with users, adding 4-28

resetting 4-19

prerequisites

BAT 2-3

TAPS 11-6

Q

query

customizing a filter 1-8

deleting IPMA assistants 5-25

deleting IPMA managers 5-22

deleting phones 3-79

deleting users 4-16

updating lines 6-27

updating lines, using 3-63

updating phones 3-53

using to reset password and PIN 4-19

R

reports

dummy MAC addresses 10-6

IPMA manager assistant 10-13

locating log files 10-15

overview 10-1

phone options 10-4

phones 10-2

user device profile 10-8

user device profile options 10-10

users 10-7

VG200 gateway 10-12

resetting password and PIN

for all users 4-15

using custom file 4-21

using query 4-19

resetting phones

after update 3-82

using custom file 3-84

using query 3-82

restarting phones

after update 3-82

using custom file 3-84

using query 3-82

retaining user records when updating 4-11

S

securing directory numbers from TAPS 11-4, 11-13

services, adding or updating 3-5

specifications for BAT 1-16

speed dial settings, adding or updating 3-6

starting

BAT 1-17

TAPS 11-10

stopping

BAT transactions 1-20

TAPS 11-11

sub-unit 7-5

T

T1 CAS

adding VG200 gateway to Cisco CallManager 7-15

creating CSV data file for VG200 gateway 7-13

field descriptions for VG200 template 7-38

text-based CSV file format A-25

T1 PRI

adding VG200 gateway to Cisco CallManager 7-15

creating CSV file for VG200 gateway 7-13

field descriptions for VG200 gateway template 7-44

text-based CSV file format A-25

TAPS

Cisco CRS required 11-2

Cisco IP IVR required 11-2

completing uninstallation 11-10

configuring auto-registration options 11-12

configuring in Cisco CallManager 11-7

configuring on Cisco CRS server 11-8

enable auto-registration 11-3

halting 11-11

installation overview 11-5

instructions for end-users 11-19

language prompts 11-5

adding 11-17

removing 11-18

log files location 12-7

overview 11-1

reloading configurations 11-3

requirements 11-2

securing directory numbers 11-4, 11-13

setting options for using 11-11

setting user locales 11-17

starting 11-10

stopping 11-11

troubleshooting 12-7

uninstalling 11-9

template

migration during upgrade 2-2

no backward migration 2-2

templates

adding or updating IP services 3-5

adding or updating lines 3-4

adding or updating speed dial settings 3-6

BAT template overview 1-5

copying 6-6

copying phone 3-8

deleting 6-7

deleting phone 3-9

field descriptions

adding or updating lines 3-23

Catalyst 6000 FXS ports 7-60

gateway directory number 7-27

phone 3-10

user device profiles 6-3

VG200 gateway - FXO template 7-36

VG200 gateway - FXS 7-34

VG200 gateway - T1 CAS gateway 7-38

master phone 1-6

modifying 6-5

modifying phone 3-7

overriding values 1-6

template type

Catalyst 6000 FXS ports 7-19

gateway directory number 7-3

IPMA assistant for proxy mode 5-4

IPMA manager for proxy mode 5-3

IP telephony devices 3-4

phones 3-4

user device profiles 6-3

VG200 gateway 7-4

troubleshooting

BAT 12-3

BAT performance 12-6

overview 12-1

TAPS 12-7

troubleshooting message

BAT spreadsheet gives a compilation error while exporting data 12-3

CSV data files do not match phone template/sample file 12-4

errors occur when using dummy MAC address option 12-4

export to BAT does not work in BAT.xlt file 12-3

MAC address values are not allowed in CSV file if dummy MAC address option selected 12-6

port identifier contains invalid endpoint prefix 12-5

port identifier contains invalid port number 12-5

port number not configured in template 12-5

selected template does not contain DN details for directory number 12-5

the page cannot be displayed 12-4

when Cisco CRS starts, JTAPI shows partial service or out of service 12-8

when dialing TAPS number, caller hears busy 12-8

U

UDP, see user device profiles

uninstalling

BAT 2-4

removing TAPS from Cisco CRS server 11-10

TAPS 11-9

updating

lines to user device profiles 6-27

phone configuration using TAPS 11-19

updating lines

field descriptions 3-66

upgrading BAT 2-2

user device profiles

adding lines to existing 3-73

BAT spreadsheet

field descriptions 6-10

using 6-8

creating CSV data file 6-8

deleting 6-28

export file format 9-13

export file with all details A-18

exporting record options 9-15

inserting to Cisco CallManager 6-24

overview 6-1

removing 6-28

report options 10-10

reports, generating 10-8

steps for adding 6-1

template

copying 6-6

creating 6-3

deleting 6-7

modifying 6-5

text-based CSV file, creating A-15

text-based CSV file format A-16

updating lines 6-27

validating records 6-23

users

adding overview 4-1

adding with phones 4-22

authentication proxy rights 4-7

calling party number modification 4-7

call park retrieval 4-7

creating CSV data file 4-2

CTI application use 4-7

deleting 4-16

using custom file 4-18

using query 4-16

exported records format 9-9

exporting records 9-11

field descriptions for updating with BAT spreadsheet 4-12

generating reports 10-7

inserting to Cisco CallManager 4-6

resetting passwords and PINs 4-19

retaining stored values 4-11

text-based CSV file, creating A-11

text-based CSV file,updating A-14

text-based CSV format A-12

updating 4-10

updating users field descriptions 4-12

users with phones

inserting to Cisco CallManager 4-26

using BAT spreadsheet 4-24

validating records 4-25

V

validating

options 1-13

overview 1-13

phone and user records 4-25

phone records 3-49

user device profile records 6-23

version, finding 1-19

VG200 gateway

adding gateways and ports 7-2

creating CSV data file for FXS or FXO 7-11

creating CSV data file for T1 CAS or T1/E1 PRI 7-13

creating template 7-4

creating text-based CSV file A-23

deleting gateway 7-17

field descriptions

FXO template 7-36

FXS template 7-34

T1/E1 PRI template 7-44

T1 CAS template 7-38

generating reports 10-12

inserting to Cisco CallManager (FXS or FXO) 7-15

inserting to Cisco CallManager (T1 CAS or T1/E1 PRI) 7-15

overview 7-1

updating endpoint identifiers 7-9

VIC-2FXO 7-6

VIC-2FXS 7-5

viewing log files 12-2

VWIC-1MFT-E1 7-6

VWIC-1MFT-T1 7-6

VWIC-2MFT-E1 7-6

VWIC-2MFT-T1 7-6