Table Of Contents

A - B - C - D - E - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

index

A

accessing ART 1-5

Acrobat Reader 1-1

administrator

granting rights 2-2

opening ART 1-6

revoking rights 2-2

alerts

enabling or disabling, by mail 2-47

setting CDR and ART database 2-25

ART

accessing 1-5

configuring 2-1

configuring automatic database purge 2-27

configuring database purge 2-27

disabling automatic database purge 2-28

installing 1-2

learning the version 1-8

log off 1-7

log on 1-6

manually purging database 2-29

opening, for ART administrators 1-6

opening, for managers 1-7

opening, for users 1-7

overview 1-1

restoring database purge defaults 2-30

setting database alert 2-25

starting or stopping scheduler 2-24

uninstalling 1-8

automatic

database purge 2-27

report generation 2-44

B

base rate 2-36

bill

department 3-3

department detail, report results 3-19

department summary, report results 3-17

individual 3-2

individual detail, report results 3-19

individual summary, report results 3-17

C

call types

QoS by 4-9

QoS by, report results 4-24

CDR

configuring automatic database purge 2-27

configuring database purge 2-27

disabling automatic database purge 2-28

disabling loading 2-14

dump table 6-7

enabling loading 2-15

load records 2-11

manually purging database 2-29

restoring database purge defaults 2-30

restoring the default load schedule 2-13

search 6-1

setting database alert 2-25

setting the load schedule 2-12

CDR error 4-18

CDR error, report results 4-29

CDR search by gateway 6-3

CDR search by gateway, report results 6-5

CDR search by user extension 6-2

CDR search by user extension, report results 6-5

Cisco IP Phone services 3-13

Cisco IP Phone services, report results 3-22

Cisco technical assistance center xv

contact by phone xvi

contact by web xv

CMR dump table 6-7

conference bridge utilization 5-15

conference bridge utilization, report results 5-23

configuring

ART 2-1

ART and CDR database purge 2-27

automatic ART and CDR database purge 2-27

base rate and duration for rating parameters 2-36

dial plan 2-4

error log 2-33

event log 2-31

gateway 2-8

mail server parameters 2-3

manual database purge 2-27

notification limits for QoS and daily charges 2-48

system parameters 2-1

system preferences 2-9

time of day factor for rating parameters 2-37

voice quality factor for rating parameters 2-39

CTI port enabled 3-12

customizing

reports for automatic generation 2-45

D

daily charges

setting notification limits for 2-48

daily reports

disabling default schedule 2-23

restoring default schedule 2-21

scheduling 2-17

database

configuring ART and CDR purge 2-27

configuring automatic purge 2-27

disabling automatic purge 2-28

manual purge 2-29

restoring purge defaults 2-30

setting alerts 2-25

department bill, detail 3-3

department bill, summary 3-3

department bill detail, report results 3-19

department bill summary, report results 3-17

detail

department bill 3-3

department bill, report results 3-19

gateway 5-2

gateway, report results 5-19

individual bill 3-2

individual bill, report results 3-19

QoS 4-2

QoS, report results 4-19

device reports 5-1

dial plan, configuring 2-4

disabling

alerts by mail 2-47

automatic ART and CDR database purge 2-28

automatic database purge 2-28

CDR loading 2-14

default schedule for daily, weekly, and monthly reports 2-23

dump table, CDR and CMR 6-7

duration 2-36

E

enabling

alerts by mail 2-47

CDR loading 2-15

reports for automatic generation 2-45

error

CDR report 4-18

CDR report, results 4-29

error log

configuring 2-33

understanding the details 2-35

understanding the output 2-34

ERRORLOGFILESIZE 2-10

ERRORRECYCLING 2-10

event log

configuring 2-31

understanding the output 2-33

extension

CDR search by 6-2

CDR search by, report results 6-5

See search for user information

G

gateway

CDR search by 6-3

CDR search by, report results 6-5

configuration 2-8

QoS by 4-7

QoS by, report results 4-24

gateway detail 5-2

gateway detail, report results 5-19

gateway summary 5-4

gateway summary, report results 5-22

gateway utilization 5-6

gateway utilization, report results 5-23

granting administrator rights 2-2

H

help 1-7

obtaining documentation xii

obtaining technical assistance xiv

I

individual bill, detail 3-2

individual bill, summary 3-2

individual bill detail, report results 3-19

individual bill summary, report results 3-17

initial user ID and password 1-5

installing

ART 1-2

L

LDAP

CISCOBASE 2-10

DIRECTORYACCESS 2-10

DIRECTORYTYPE 2-10

MANAGERDN 2-10

MANAGERPASSWORD 2-10

URL 2-10

load

CDR data 2-11

disabling CDR 2-14

enabling CDR 2-15

restoring the default CDR schedule 2-13

setting the CDR schedule 2-12

log

See error log

See event log

log off ART 1-7

log on to ART 1-6

M

mailing a report 3-15

mail server parameters 2-3

managers

opening ART 1-7

manual database purge 2-29

configuring 2-27

media information 6-7

monthly reports

disabling default schedules 2-23

restoring default schedules 2-21

scheduling 2-20

N

notification limits 2-48

O

online help 1-7

overview

administrator rights 2-1

ART 1-1

automatic report generation 2-44

department bill reports 3-3

device reports 5-1

generating logs 2-31

individual bill reports 3-2

rating parameters 2-35

scheduling reports 2-16

system report 4-16

system reports 4-1

user reports 3-1

P

parameters

configuring mail server 2-3

configuring system 2-1

factoring time of day for rating 2-37

factoring voice quality for rating 2-39

restoring default values for rating 2-40

setting the base rate and duration for rating 2-36

password

initial use 1-5

preferences

configuring system 2-9

restoring system 2-11

purge

configuring ART and CDR database 2-27

configuring automatic database 2-27

disabling automatic database 2-28

restoring database defaults 2-30

purging

database manually 2-29

Q

QoS

defining values 2-41

restoring default values 2-43

setting notification limits for 2-48

QoS by call types 4-9

QoS by call types, report results 4-24

QoS by gateway 4-7

QoS by gateway, report results 4-24

QoS detail 4-2

QoS detail, report results 4-19

QoS summary 4-4

QoS summary, report results 4-21

R

rating parameters

factoring time of day 2-37

factoring voice quality 2-39

overview 2-35

restoring default values 2-40

setting the base rate and duration 2-36

report

CDR error 4-18

CDR search by gateway 6-3

CDR search by user extension 6-2

Cisco IP Phone services 3-13

conference bridge utilization 5-15

CTI port enabled 3-12

department bill 3-3

gateway detail 5-2

gateway summary 5-4

gateway utilization 5-6

individual bill 3-2

mailing 3-15

QoS by call types 4-9

QoS by gateway 4-7

QoS detail 4-2

QoS summary 4-4

route

group utilization 5-8

route list utilization 5-11

route pattern utilization 5-13

system overview 4-16

top N by charge 3-5

top N by duration 3-7

top N by number of calls 3-10

traffic summary 4-11

traffic summary by extensions 4-14

voice mail utilization 5-17

report results

CDR error 4-29

CDR search by gateway 6-5

CDR search by user extension 6-5

Cisco IP Phone services 3-22

conference bridge 5-23

department bill, detail 3-19

department bill, summary 3-17

gateway detail 5-19

gateway summary 5-22

gateway utilization 5-23

individual bill, detail 3-19

individual bill, summary 3-17

QoS by call types 4-24

QoS by gateway 4-24

QoS detail 4-19

QoS summary 4-21

route group utilization 5-23

route list utilization 5-23

route pattern utilization 5-23

system overview 4-27

top N by charge 3-20

top N by duration 3-20

top N by number of calls 3-21

traffic summary 4-26

traffic summary by extensions 4-26

voice mail 5-24

reports

automatic generation 2-44

CDR search 6-1

customizing for automatic generation 2-45

device 5-1

disabling default schedules 2-23

enabling for automatic generation 2-45

restoring default schedules 2-21

scheduling 2-16

scheduling daily 2-17

scheduling monthly 2-20

scheduling weekly 2-18

system 4-1

user 3-1

restoring

ART and CDR database purge defaults 2-30

default CDR load schedule 2-13

default QoS values 2-43

default schedule for daily, weekly, and monthly reports 2-21

default system preferences 2-11

default values for rating parameters 2-40

revoking administrator rights 2-2

rights

granting administrator 2-2

revoking administrator 2-2

route

group utilization 5-8

group utilization, report results 5-23

list utilization 5-11

list utilization, report results 5-23

pattern utilization 5-13

pattern utilization, report results 5-23

S

schedule

restoring the default CDR load 2-13

setting the CDR load 2-12

scheduler

starting or stopping ART service 2-24

scheduling

daily reports 2-17

monthly reports 2-20

weekly reports 2-18

scheduling reports 2-16

search

CDR by gateway 6-3

CDR by gateway, report results 6-5

CDR by user extension 6-2

CDR by user extension, report results 6-5

CDRs 6-1

search for user information 3-16

server

mail parameters 2-3

service

starting or stopping ART scheduler 2-24

SESSIONTIMEOUT 2-10

starting ART scheduler service 2-24

stopping ART scheduler service 2-24

summary

department bill 3-3

department bill, report results 3-17

gateway 5-4

gateway, report results 5-22

individual bill 3-2

individual bill, report results 3-17

QoS 4-4

QoS, report results 4-21

traffic 4-11

traffic, report results 4-26

traffic by extensions 4-14

traffic by extensions, report results 4-26

system overview 4-16

system overview, report results 4-27

system parameters

configuring 2-1

system preferences

configuring 2-9

restoring 2-11

system reports 4-1

T

table, CDR and CMR dump 6-7

time of day 2-37

top N

by charge 3-5

by charge, report results 3-20

by duration 3-7

by duration, report results 3-20

by number of calls 3-10

by number of calls, report results 3-21

top N by charge 3-5

top N by charge, report results 3-20

top N by duration 3-7

top N by duration, report results 3-20

top N by number of calls 3-10

top N by number of calls, report results 3-21

traffic summary 4-11

traffic summary, report results 4-26

traffic summary by extensions 4-14

traffic summary by extensions, report results 4-26

U

uninstalling ART 1-8

user ID

initial use 1-5

See search for user information

user information

search 3-16

user reports 3-1

users

opening ART 1-7

utilization

conference bridge 5-15

conference bridge, report results 5-23

gateway 5-6

gateway, report results 5-23

route group 5-8

route group, report results 5-23

route list 5-11

route list, report results 5-23

route pattern 5-13

route pattern, report results 5-23

voice mail 5-17

voice mail, report results 5-24

V

version 1-8

voice mail utilization 5-17

voice mail utilization, report results 5-24

voice quality 2-39

W

weekly reports

disabling default schedule 2-23

restoring default schedule 2-21

scheduling 2-18