Table Of Contents
Accessing ART
Logon Screen
Viewing the Application Menu Option
User Interface
Understanding Common Screen Properties
Viewing the Main Screen
Viewing the Help Menu Option
Accessing ART
Access to ART is available only through a secured login to the package. The user ID and password for ART access are the same as the user profile set for Cisco CallManager.
Access ART using Internet Explorer 4.01 Service Pack 2 or later, or Netscape 4.5 or later.
To view the reports, ART requires the Adobe Acrobat reader, which you can download and install from the ART main screen.
Logon Screen
You can use this logon screen to log on to ART.
If you are using ART for the first time, you must create an ART Administrator. To create an ART admiinistrator, login as Admin with password Admin.
You must enter your user ID and password, which are then validated against the LDAP entries. If your password is authenticated by LDAP, the Main screen displays.
Otherwise, an error message occurs, and you must re-enter your user ID and password.
Your Logon screen has the following interactive fields:
•
User Name—an editable text box where you must enter your user ID.
•Password—an editable text box for your password. The system hides the password from view; an asterik (*) represents each character entered.
•OK—validates your entries and presents you with the next screen. If the validation results are negative, an error message displays and prompts you to re-enter your user ID and password.
•Reset—clears the contents of your user ID and password boxes
Procedure
Perform the following steps to log on to ART:
Step 1 Enter your user ID in the User Name box.
Step 2 Enter your password.
Step 3 Click OK.
The main welcome screen displays.
Step 4 If you receive an error message, repeat Steps 1-3.
Contact your system administrator if you cannot log on to ART.
Your access to different screens and reports is based on the security level of your password. There are three levels of access privileges, which are configured by your network administrator:
Note While some screens can be accessed by individual users and additional screens can be accessed by managers, system administrators have access to the complete ART application.
The three levels of access privileges are
•Individual users—can view or generate bills pertaining to your own phone calls.
•Managers—can view reports and bills pertaining to all employees within their department.
•ART system administrators—can use all the features of ART.
The following table details which reporting screens you can access depending on your password classification.
Table 2-1 ART Screen Access
Users
|
Screen Access
|
Individual Users, Managers, Administrators
|
Logon Screen
Main Screen
Individual Bill
Mail To
Contents and Index
For This Page
About Cisco ART
|
Managers, Administrators
|
Department Bill
QOS Summary
Call Report by Charge
Call Report by Duration
|
Administrators
|
QOS Detail
Gateway Detail
Gateway Summary
CDR Search By User/Extension
CDR Search By Gateway
Traffic Summary
System Overview
Call Duration
Time of Day
Voice Quality
ART Database Alert
CDR Database Alert
Manual Database Purge
Daily Scheduler
Weekly Scheduler
Monthly Scheduler
Error Log
Event Log
System Parameters
Define QOS
Admin Rights
Notification Limits
Gateway Configuration
Pregeneration/Mailing
|
Viewing the Application Menu Option
ART Administrators can return to Cisco CallManager from this menu option by choosing
Application > Cisco CallManager
User Interface
You can use the menu-based graphical user interface to configure and generate ART reports. The look and feel of ART is similar to the Cisco CallManager Administration window.
You can install Adobe Acrobat Reader from the main screen by clicking the link. You must have Adobe Acrobat Reader to view the ART reports.
Understanding Common Screen Properties
You can use the following common button features in all ART screens:
•Insert—allows you to add extra rows to the table being edited
•Update—saves the values on the screen
•Delete—allows you to delete rows by checking boxes when editing a table
•Cancel—cancels current entries and reloads the previous values from the database
•Select All—allows you to select all the check boxes
•Clear All—allows you to deselect all the check boxes (all boxes are checked by default)
Note Changes made on the screens go into effect when the next load of CDR and CMR occurs.
Viewing the Main Screen
The Main screen welcomes you to ART when you successfully log into the application. It shows the copyright and contact information for ART.
ART has the following main menu options with submenu selections:
•Bills
–Individual Bills
–Department Bills
•Call Reports
–By Charge
–By Duration
–Traffic Summary
–System Overview
•QOS Reports
–QOS Detail
–QOS Summary
•Gateway Reports
–Gateway Detail
–Gateway Summary
•CDR Search
–By User/Extension
–By Gateway
•System
–Rating Engine—Duration, Time of Day, Voice Quality
–Database—ART Database Alert, CDR Database Alert, Manual Database Purge
–Scheduler—Daily, Weekly, Monthly
–System Parameters—Admin Rights, Mail Parameters, System Preferences, Pregeneration/Mailing
•Log Screens
–Event Log
–Error Log
•Define QOS
•Gateway Configuration
•Notification Limits
Viewing the Help Menu Option
Regardless of your level of security access, you can access the online help information by choosing Help and any of the following submenu items:
•Contents and Index—allows you to view a table of contents list and select any topic.
•For This Page—provides you with helpful information regarding the displayed screen.
•About Cisco ART—shows you the current version of ART and contact information.
