Table Of Contents

Introduction

Key Features and Benefits

Where to Find More Information

Introduction

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Cisco Unified CallManager serves as the software-based call-processing component of the Cisco Communications family of products. A wide range of Cisco Media Convergence Servers provide high-availability server platforms for Cisco Unified CallManager call processing, services, and applications.

The Cisco Unified CallManager system extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact through Cisco Unified CallManager open telephony application program interface (API).

Cisco Unified CallManager provides signaling and call control services to Cisco integrated telephony applications as well as third-party applications. It performs the following primary functions:

•Call processing

•Signaling and device control

•Dial plan administration

•Phone feature administration

•Directory services

•Operations, administration, management, and provisioning (OAM&P)

•Programming interface to external voice-processing applications such as Cisco SoftPhone, Cisco IP Interactive Voice Response (IP IVR), Cisco Personal Assistant, and Cisco Unified CallManager Attendant Console

Key Features and Benefits

The Cisco Unified CallManager system includes a suite of integrated voice applications that perform voice conferencing and manual attendant console functions. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple-line appearances, automatic route selection, speed dial, last-number redial, and other features extend to IP phones and gateways. Because Cisco Unified CallManager is a software application, enhancing its capabilities in production environments only requires upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs.

Distribution of Cisco Unified CallManager and all Cisco Unified IP Phones, gateways, and applications across an IP network provides a distributed, virtual telephony network. This architecture improves system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN links and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available.

A web-browsable interface to the configuration database provides the capability for remote device and system configuration. This interface also provides access to HTML-based online help for users and administrators.

Where to Find More Information

Additional Cisco Documentation

•Cisco Unified CallManager Administration Guide

•Cisco Unified CallManager Features and Services Guide

•Cisco Unified Communications Solution Reference Network Design