Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

explained 4-11

access

restricting with partitions 28-2

accounts

administrator

described 39-1

more information 39-3

overview 39-1

SQL sa 39-3

SQLSvc

described 39-3

administrator

account

described 39-1

more information 39-3

overview 39-1

SQL sa account 39-3

SQLSvc account

described 39-3

tools

BAT 38-1

CAR 38-2

CiscoCallManager Serviceability 38-2

more information 38-8

overview 38-1

remote network management 38-3

admission control 4-10, 7-1

analog gateways 34-5

application profiles 15-2

attendant console

configuration 31-16

installation 31-16

more information 31-18

audio quality 7-1

automated alternate routing (AAR)

dial prefix matrix example (table) 4-13

example 4-12

explained 4-11

line/DN and AAR groups (table) 4-13

Automated Attendant service 15-4

auto-registration

configuration checklist (table) 11-3

described 11-1

more information 11-4

understanding 11-1

AVVID, Cisco

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

B

balanced call processing

explained 5-6

illustrated (figure) 5-8

bandwidth

allocation of 7-1

calculations for admission control 7-5

used by CiscoCallManager 4-5

used by codec types (table) 4-6

barge

described 35-20

BAT 38-1

Bulk Administration Tool (BAT) 38-1

buttons

directories button 35-25

messages button 35-24

C

call admission control 4-10

gatekeeper

components 7-10

explained 7-8

in a distributed setting (figure) 7-9

locations

explained 7-2

illustrated (figure) 7-2

more information 7-14

overview 7-1

trunk 7-8

call back

described 35-21

call control 16-3

Call Detail Records (CDR) 38-4

call failure, avoiding 20-5

call forward

described 35-21

calling search spaces

examples 12-2

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-4

call park

configuration checklist (table) 27-3

described 35-22

more information 27-3

overview 27-1

call pickup

configuration checklist (table) 28-3

described 35-22

guidelines and tips 28-2

more information 28-4

overview 28-1

restricting access 28-2

understanding 28-1

updating configurations 28-4

using with partitions 28-2

call preservation

explained 9-6, 21-4

scenarios (table) 9-8

call processing

balanced load

explained 5-6

illustrated (figure) 5-8

by CiscoCallManager 2-3

combined with redundancy (figure) 6-5

call waiting

described 35-21

CAR

overview 38-2

Catalyst 4000

access gateway module 34-9

described 21-13

in gateway mode (figure) 21-14

voice gateway modules 34-7

Catalyst 4224 34-9

Catalyst 6000

24 port FXS analog interface module 34-8

configuration illustrated (figure) 21-16

described 21-15

E1/T1 line card 34-7

voice gateway modules 34-7

Catalyst DSP

more information 21-17

overview 21-1

requirements and system limits 21-16

resource manager 21-4

resource matrix (table) 21-3

understanding 21-2

Catalyst MTP 21-5

Catalyst switches

4000 family 21-13

6000 family 21-15

conferencing services

described 21-11

illustrated (figure) 21-13

CDR

access by SQL users (table) 38-7

database access 38-7

described 38-4

removing records 38-6

service parameters 38-5

CDR Analysis and Reporting (CAR) 38-2

Cisco Architecture for Voice, Video, and Integrated Data (CiscoAVVID) 2-2

Cisco ATA 186

configuration checklist (table) 37-3

connecting to Cisco CallManager 37-2

more information 37-3

Cisco AVVID

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

Cisco CallManager

voice mail 22-1

Cisco CallManager

additional documentation 1-2

bandwidth usage 4-5

becoming inactive 18-4, 20-6

benefits 1-2

call processing 2-3

CTI redundancy 36-4

described 10-2

groups

described 6-2

illustrated (figure) 6-3

groups, configuring 4-1

introduction 1-1

key features 1-2

LDAP directory 14-1

more information 1-2

redundancy 6-1

remote network management

features (table) 38-4

overview 38-3

restart conditions (table) 10-2

supported voice codecs 4-5

Cisco CallManager System Guide

conventions xxii

organization xx

related documentation xxi

Cisco CDR Insert service 10-3

Cisco CTIManager service 10-3

Cisco Database Layer Monitor service 10-4

Cisco DPA

illustrated (figure) 26-3

integration overview 26-1

more information 26-4

Cisco Extended Functions

described 10-5

Cisco Extension Mobility service 10-6

Cisco IP Manager Assistant

described 33-1

softkey templates

described 35-13

Cisco IP Manager Assistant service 10-7

Cisco IP phones

12 SP+, described 35-5

30 VIP, described 35-6

7910, described 35-4

7914 Expansion Module, described 35-3

7935, described 35-5

7940, described 35-3

7960, described 35-2

overview 35-1

Cisco IP Phone Services

configuration checklist (table) 29-4

guidelines and tips 29-3

more information 29-4

overview 29-1

understanding 29-2

Cisco IP SoftPhone 15-5

Cisco IP telephony

configuring system 3-1

more information 2-5

overview 2-1

Cisco IP Voice Media Streaming Application service 10-8

Cisco JTAPI

using user directory 15-2

Cisco Messaging Interface (CMI) service 10-8

Cisco MOH Audio Translator service 10-9

Cisco RIS Data Collector service 10-11

Cisco Telephony Call Dispatcher (TCD) service 10-11

Cisco TFTP service

alternate paths 8-8

configuration checklist (table) 8-9

described 10-12

list of topics 8-1

more information 8-9

overview 8-1

understanding 8-3

Cisco Unified Open Network Exchange (Cisco uOne) 22-1, 25-1

Cisco Unity

configuration checklist (table) 24-4

connections with the phone system (figure) 24-3

messaging integration

description 24-2

overview 24-1

more information 24-6

system requirements 24-2

Cisco uOne

configuration checklist (table) 25-3

configuring CallManager for uOne 25-1

more information 22-8, 25-5

MWI on/off numbers, setting 25-2

understanding 25-1

Cisco VG200 gateway 34-4

Cisco VG248

gateway redundancy 34-16

Cisco WebAttendant

configuration 31-16

installation 31-16

more information 31-18

closest-match routing 13-7

clusters

balanced call processing

explained 5-6

illustrated (figure) 5-8

communication between 5-5

communication within 5-3

compared to groups 6-2

configuration checklist (table) 5-9

described 5-1

illustrated (figure) 5-3

list of topics 5-1

more information 5-10

overview 5-1

redundancy 5-4

CMI

described 10-8

redundancy

described 23-4

illustrated (figure) 23-5

CMLocal date/time group 4-2

codecs

bandwidth used per call (table) 4-6

G.711 4-5

G.723 4-5

G.729 4-5

GSM 4-5

supported by CiscoCallManager 4-5

wideband 4-5

communication

between clusters 5-5

within a cluster 5-3

Communication Media Module 34-9

communication protocols, gateway 34-11

compression of voice stream 21-6

Computer Telephony Integration (CTI) 36-1

conference bridges

ad hoc

described 17-4

initiating 17-4

configuration checklist (table) 17-6

guidelines and tips 17-5

meet-me

described 17-4

initiating 17-5

more information 17-7

overview 17-1

updating configurations 17-7

conference devices

hardware

described 17-2

MTP WS-X6608 DSP service card 17-3

NM-HDV network modules 17-3

software, described 17-3

understanding 17-2

conferencing

across an IP WAN 21-7

Catalyst DSP requirements 21-16

caveats for Catalyst conferencing 21-17

design details 21-11

using Catalyst DSP 21-1

with Catalyst switches

described 21-11

illustrated (figure) 21-13

configuration

files for devices 9-2

settings

checklist (table) 4-15

list of topics 4-1

conventions xxii

CTI

application failure 36-6

applications 36-1

configuration checklist (table) 36-7

controlled devices 36-3

CTIManager

described 10-3, 36-2

redundancy 36-5

IP phones 36-3

list of topics 36-1

more information 36-8

ports

described 35-6, 36-3

redundancy 6-7, 36-4

route points 36-3

custom phone rings

creating 32-1

overview 32-1

PCM file requirements 32-3

D

database

monitor 10-4

publisher 5-3

redundancy 6-6

subscriber 5-3

date/time groups

CMLocal 4-2

described 4-2

DDI 13-8

default settings

for devices 4-3

device pools

described 4-8, 9-5

updating 4-10

devices

accessing TFTP server 8-5

associating to a user 15-3

Cisco uOne

ports 22-1, 25-1

conference

hardware 17-2

software 17-3

understanding 17-2

configuration files 9-2

CTI control 36-3

defaults 4-3

distributing for redundancy 6-4

firmware loads 9-3

identifying TFTP server 8-6

load descriptions (table) 9-4

MTP

characteristics 20-5

support

list of topics 9-1

more information 9-9

supported 9-1

transcoders

resetting 18-5

updating firmware loads 9-5

using Cisco TFTP 8-3

using DHCP 8-3

DHCP

and devices 8-3

dial plans

accessing gateways 34-14

digital signal processor (DSP) 21-1

directories button

configuring 35-25

directory

associating devices 15-3

Automated Attendant 15-4

CiscoCallManager using LDAP 14-1

configuration checklist (table) 15-8

extending enterprise directory schema 14-4

extension mobility 15-4

LDAP overview 14-1

managing user entries 14-5

migrating to enterprise directory 14-4

more information 14-5, 15-9

replication of enterprise directory 14-5

user, managing 15-1

user information 15-2

user profiles 15-2

using existing directory 14-2

directory numbers

understanding shared line appearances 35-19

discard digits instructions (DDI) 13-8

document

conventions xxii

organization xx

documentation

related xxi

DPA 7630/7610

functionality 26-2

illustrated (figure) 26-3

purpose 26-3

understanding 26-2

using SMDI 26-3, 26-4

DSP resource manager 21-4

DSPRM 21-4

DT-24+/DE-30+ 34-4

E

enterprise parameters

described 4-10

extension mobility

described 30-1

user device profile 15-4

user directory 15-4

external route plan wizard

described 13-9

generated route filters 13-10

generated route groups 13-11

generated route lists 13-12

generated route patterns 13-14

F

features

call park 27-1

call pickup

guidelines and tips 28-2

overview 28-1

Cisco IP Manager Assistant

overview 33-1

Cisco IP Phone Services 29-1

extension mobility

overview 30-1

group call pickup 28-1

music on hold (MOH) 19-1

phone features (table) 35-11

phone login

overview 30-1

file format

RingList.xml 32-2

firmware loads

described 9-3

updating 9-5

Foreign Exchange Office (FXO) 34-12

Foreign Exchange Station (FXS) 34-12

FXO 34-12

FXS 34-12

G

G.711 4-5

G.723 4-5

G.729 4-5

gatekeeper

and call admission control (figure) 7-9

configuration checklist (table) 7-13

configuring 7-10

configuring in CiscoCallManager 7-12

configuring on the router 7-10

described 7-8

gateways

analog 34-5

Catalyst 4000

described 34-7

in gateway mode (figure) 21-14

Catalyst 6000

configuration illustrated (figure) 21-16

described 34-7

Cisco IOS H.323 34-10

Cisco IP telephony 34-3

Cisco VG200 34-4

communication protocols 34-11

configuration checklist (table) 34-17

control protocols 34-1

DT-24+/DE-30+ 34-4

failover and failback 34-15

H.323 34-10

ICS77XX 34-10

list of 34-2

models (table) 34-11

more information 34-18

overview 34-1

related to dial plans 34-14

standalone voice 34-4

station 34-5

summary of voice gateways (table) 34-11

supported protocols 34-2

trunk 34-5

trunk interfaces 34-1, 34-3

VG248 34-5

Global Directory

advanced user search 15-7

basic user search 15-6

displaying with directories button 35-25

LDAP 15-6

searching 15-6

group call pickup

overview 28-1

understanding 28-1

groups, Cisco CallManager

compared to clusters 6-2

components of 6-2

configuring 4-1

illustrated (figure) 6-3

groups, date/time 4-2

GSM 4-5

H

H.323

Cisco IOS gateways 34-10

clients 35-6

gateways 34-10

IOS gateway redundancy 34-15

used in VoIP gateways 34-2

hardware conferences

limits 16-9

monitoring 16-11

hub-and-spoke topology 7-1

I

ICS77XX

gateways 34-10

intercluster communication 5-5

internet

ecosystem 2-1

intracluster communication 5-3

introduction

to CiscoCallManager 1-1

IP phones, Cisco

12 SP+ 35-5

30 VIP 35-6

7910 35-4

7914 Expansion Module 35-3

7935 35-5

7940 35-3

7960, described 35-2

features

barge 35-20

call back 35-21

call forward 35-21

call park 35-22

call pickup 35-22

call waiting 35-21

described 35-20

overview 35-1

supported models

described (table) 35-2

listed 35-2

IP Phone Services, Cisco

configuration checklist (table) 29-4

guidelines and tips 29-3

more information 29-4

overview 29-1

understanding 29-2

IP SoftPhone, Cisco

user directory 15-5

IP telephony

more information 2-5

overview 2-1

redundancy 5-4

J

JTAPI

using user directory 15-2

L

LDAP directory

extending enterprise directory schema 14-4

managing user entries 14-5

migrating to enterprise directory 14-4

more information 14-5

overview 14-1

replication of enterprise directory 14-5

using existing directory 14-2

Lightweight Directory Access Protocol (LDAP) 14-1

load, firmware 9-3

load balancing

distributing devices 6-4

explained 5-6

illustrated (figure) 5-8

locations

and call admission control (figure) 7-2

and regions 4-7

configuration checklist (table) 7-7

described 7-2

interaction with regions 7-4

interaction with regions (figure) 7-5

used in admission control 7-1

M

media control 16-3

Media Gateway Control Protocol (MGCP) 34-2

media resource group lists

configuration checklist (table) 16-8

described 16-5

media resource groups

configuration checklist (table) 16-8

described 16-4

media resource manager

managing MTPs 20-3

using to manage transcoders 18-2

media resources

call control 16-3

described 16-2

management 16-1

media control 16-3

media resource group lists 16-5

media resource groups 16-4

media termination point control 16-3

monitoring 16-9

more information 16-11

music on hold control 16-4

overview 16-1

redundancy 6-6

requirements 16-8

system limits 16-8

unicast bridge control 16-4

media termination point (MTP) 20-1

media termination point control 16-3

media termination points

limits 16-8

monitoring 16-10

messages button 35-24

Message Waiting Indicator (MWI) 25-2

messaging

Cisco Unity

integration description 24-2

integration overview 24-1

Cisco uOne 25-1

MGCP

described 34-2

gateway redundancy 34-15

modules, network

NM-HDV 17-3

MOH

audio translator 10-9

described 19-1

MOH control 16-4

monitoring resources 16-11

servers

limits 16-9

MTP

avoiding call failure/user alert 20-5

CiscoCallManager becomes inactive 20-6

configuration checklist (table) 20-7

device characteristics 20-5

failover and failback 20-6

managing with media resource manager 20-3

more information 20-8

overview 20-1

planning configuration 20-3

resetting registered devices 20-7

system requirements and limitations 20-6

transcoding 21-5

transcoding caveats 21-16

transcoding services 21-5

understanding 20-1

using transcoders 18-3

MTP WS-X6608 DSP service card 17-3

multisite WAN

using centralized MTP transcoding (figure) 21-8

music on hold (MOH)

described 19-1

MWI

on/off numbers 25-2

N

network modules

NM-HDV 17-3

NM-HDV-2E1-60 17-3

NM-HDV-2T1-48 17-3

NM-HDV network modules

NM-HDV-2E1-60 17-3

NM-HDV-2T1-48 17-3

O

organization xx

overview

of CiscoCallManager 1-1

of system configuration 3-1

P

parameters

service

CDR 38-5

MaxStationsInitPerSecond 35-25

parameters, enterprise

described 4-10

partitions

examples 12-2

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-4

name limitations 12-3

restricting access 28-2

using call pickup 28-2

passwords

more information 39-3

overview 39-1

PCM file requirements

for custom ring types 32-3

phone button templates

12 series, default template 35-10

30 SP+, default template 35-9

30 VIP, default template 35-10

7910, default template 35-9

7914 Expansion Module, default template 35-9

7940, default template 35-8

7960, default template 35-8

conference station 7935, default template 35-9

phone login

described 30-1

phones

administration tips 35-22

associating with users 35-22

button templates

default 35-8

described 35-7

guidelines 35-10

listed by model (table) 35-8

Cisco IP Phone 12 SP+ 35-5

Cisco IP Phone 30 VIP 35-6

Cisco IP Phone 7910 35-4

Cisco IP Phone 7914 Expansion Module 35-3

Cisco IP Phone 7935 35-5

Cisco IP Phone 7940 35-3

Cisco IP Phone 7960 35-2

Cisco IP Phone Services 29-1

configuration checklist (table) 35-27

custom rings

creating 32-1

overview 32-1

PCM file requirements 32-3

directories button 35-25

directory numbers 35-19

failover and failback 35-26

features

barge 35-20

call back 35-21

call forward 35-21

call park 35-22

call pickup 35-22

call waiting 35-21

described 35-20

features described (table) 35-11

find all phones 35-24

messages button 35-24

methods for adding 35-18

more information 35-28

overview 35-1

search by calling space 35-23

search by description 35-23

search by device pool 35-23

search by device type 35-23

search by MAC address 35-23

search tips 35-23

softkey templates

add application 35-14

configure softkey layout 35-15

described 35-13

supported models

described (table) 35-2

listed 35-2

ports

configuring for SMDI 23-2

CTI

described 35-6

preservation of calls

explained 9-6

scenarios (table) 9-8

protocols

gateway control 34-1

H.323 34-2

MGCP 34-2

Skinny gateway protocol 34-2

supported in VoIP gateways 34-2

publisher of the database 5-3

Q

quality of sound 7-1

R

redundancy

and distributed call processing (figure) 6-5

CiscoCallManager 36-4

Cisco VG248 analog phone gateways 34-16

CMI

described 23-4

illustrated (figure) 23-5

CTI 36-4

CTIManager 36-5

described 5-4

IOS H.323 gateways 34-15

list of topics 6-1

MGCP gateway 34-15

more information 6-7

of CTI 6-7

of media resources 6-6

of the database 6-6

SGCP gateways 34-16

support for gateways 34-15

types of 6-1

with distributed call processing 6-4

regions

and call admission control 4-7

and locations 4-7

deleting 4-8

described 4-4

example (figure) 4-7

interaction with locations 7-4

interaction with locations (figure) 7-5

modifying 4-8

used with admission control 7-4

used with admission control (figure) 7-5

related documentation xxi

remote network management

features (table) 38-4

for CiscoCallManager 38-3

ReorderRouteList service parameter 23-3

requirements

Cisco Unity 24-2

RingList.xml file format 32-2

route filters

associated with route lists (table) 13-10

described 13-10

route groups

generated 13-11

related to dial plans 34-14

route lists

associated route filters (table) 13-10

described 13-12

types (table) 13-13

route patterns

closest-match routing 13-7

considerations for using 13-8

explained 13-8

generated with external route plan wizard 13-14

wildcards and special characters 13-6

route plans

and Cisco Analog Access Gateways (figure) 13-6

and Cisco Digital Access Gateways (figure) 13-4

external route plan wizard

generated route filters 13-10

generated route groups 13-11

generated route lists 13-12

generated route patterns 13-14

list of topics 13-1

more information 13-15

overview 13-1

report 13-14

routing

automated alternate 4-11

S

search

by calling space 35-23

by description 35-23

by device pool 35-23

by device type 35-23

by MAC address 35-23

for all phones in the database 35-24

for phones 35-23

service parameters

CDR 38-5

MaxStationsInitPerSecond 35-25

ReorderRouteList 23-3

services

Automated Attendant 15-4

CiscoCallManager 10-2

restart conditions (table) 10-2

Cisco CDR Insert 10-3

Cisco CTIManager 10-3

Cisco Database Layer Monitor 10-4

Cisco Extended Functions 10-5

Cisco Extension Mobility 10-6

Cisco IP Manager Assistant 10-7

Cisco IP Voice Media Streaming Application 10-8

Cisco MOH Audio Translator 10-9

Cisco RIS Data Collector 10-11

Cisco TFTP 10-12

CMI 10-8

configuration 10-13

configuration checklist (table) 10-14

installation 10-13

list of topics 10-1

more information 10-14

overview 10-1

TCD 10-11

trace settings 10-13

settings

configuring

checklist (table) 4-15

described 4-1

SGCP

gateway redundancy 34-16

shared line appearances 35-19

Simplified Message Desk Interface (SMDI) 23-1

Skinny gateway protocol 34-2, 34-12

SMDI

configuration checklist (table) 23-7

integration requirements 23-2

migration with DPA 7630/7610 26-3, 26-4

more information 23-8

port configuration 23-2

voice mail integration 23-1

softkey templates

call states described (table) 35-15

layout (figure) 35-17

operation 35-17

SoftPhone, Cisco IP 15-5

software conferences

limits 16-9

monitoring 16-10

sound quality 7-1

special characters

in route patterns 13-6

SQL sa account 39-3

SQLSvc account 39-3

station gateways 34-5

subscriber to the database 5-3

supported devices 9-1

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-2

more information 3-5

overview 3-1

system-level configuration settings 4-1

T

TCD

described 10-11

templates

softkey

add application 35-14

configure softkey layout 35-15

softkeys

layout (figure) 35-17

operation 35-17

templates, phone button

12 series, default 35-10

30 SP+, default 35-9

30 VIP, default 35-10

7910, default 35-9

7914 Expansion Module, default 35-9

7940, default 35-8

7960, default 35-8

conference station 7935, default 35-9

default 35-8

described 35-7

guidelines 35-10

listed by model (table) 35-8

templates, softkey button

described 35-13

TFTP

alternate paths 8-8

configuration checklist (table) 8-9

configuration files 9-2

described 10-12

list of topics 8-1

more information 8-9

overview 8-1

process overview 8-2

server

accessing 8-5

identifying 8-6

understanding 8-3

time zones 4-2

tools

administrator

BAT 38-1

CAR 38-2

CiscoCallManager Serviceability 38-2

more information 38-8

overview 38-1

remote network management 38-3

Trace

settings 10-13

transcoders

capacity 18-2

configuration checklist (table) 18-5

failover and failback 18-4

limits 16-9

managing with media resource manager 18-2

monitoring 16-10

more information 18-5

overview 18-1

resetting registered devices 18-5

understanding 18-1

using as MTPs 18-3

transcoding

Catalyst DSP requirements 21-16

caveats for MTP 21-16

centralized MTP and conferencing services (figure) 21-8

intercluster call flow (figure) 21-10

IP-to-IP packet 21-7

IP-to-IP packet (figure) 21-7

IP-to-IP packet across trunks 21-9

IP-to-IP packet and voice compression 21-6

MTP 21-5

using Catalyst DSP 21-1

Trivial File Transfer Protocol (TFTP) 8-1

trunk

configuration checklist (table) 7-13

configuring in CiscoCallManager 7-12

configuring on the router 7-10

described 7-8

trunk gateways 34-5

trunk interfaces 34-1, 34-3

U

understanding

voice mail 22-1

unicast bridge control 16-4

Unity, Cisco

configuration checklist (table) 24-4

connections with the phone system (figure) 24-3

integration description 24-2

messaging integration 24-1

more information 24-6

system requirements 24-2

uOne, Cisco

configuration checklist (table) 25-3

configuring CallManager for uOne 22-1, 25-1

more information 22-8, 25-5

understanding 22-1, 25-1

user alert, avoiding 20-5

user directory

associating devices 15-3

Automated Attendant 15-4

configuration checklist (table) 15-8

extension mobility 15-4

IP SoftPhone, Cisco 15-5

managing information 15-1

more information 15-9

user information 15-2

user profiles 15-2

user profiles 15-2

V

VG248 34-5

voice codecs

bandwidth used per call (table) 4-6

G.711 4-5

G.723 4-5

G.729 4-5

GSM 4-5

supported by CiscoCallManager 4-5

wideband 4-5

voice compression 21-6, 21-7

voice gateways 34-3, 34-4

voice mail

Cisco uOne 25-1

configuring messages button 35-24

connectivity to Cisco CallManager 22-1

SMDI

configuration checklist (table) 23-7

integration 23-1

requirements for integration 23-2

understanding 22-1

voice quality 7-1

W

WebAttendant, Cisco

configuration 31-16

installation 31-16

more information 31-18

wideband 4-5

wildcards

in route patterns 13-6