Table Of Contents
A - C - D - E - F - G - H - I - J - L - M - N - P - R - S - T - U - W -
Index
A
adding
Cisco CallManager AutoAttendant to Cisco CRA 5-20
Cisco CallManager Extension Mobility 1-20
CTI ports 5-10
CTI ports to Cisco CRA 5-17
CTI route points 5-8
audio sources
creating for MOH 4-13
for MOH 4-12
managing for MOH 4-14
MOH CD-ROM 4-12
multicast 4-14
unicast 4-14
C
calling search spaces
Cisco IPMA
configuration tips 2-22
call park
example with MOH 4-7
call pickup
group configuration settings (table) 2-48
Cisco 5-4
Cisco Call Back
configuration checklist 3-11
configuring 3-11
description 3-2
installing 3-10
overview 3-1
service parameters 3-14
system requirements 3-8
Cisco CallManager
adding CTI ports 5-10
adding CTI route points 5-8
configuring 5-8
supported version 5-5
Cisco CallManager
MOH servers 4-9
Cisco CallManager AutoAttendant
adding to Cisco CRA 5-20
components 5-4
customizing 5-22
installation requirements 5-5
installing 5-6
managing 5-28
modifying instance 5-22
reinstalling 5-7
script 5-3
upgrading 5-7
Cisco CallManager Extension Mobility
adding 1-20
configuration checklist 1-19
configuration checklist (table) 1-19
configuration example 1-18
configuration guidelines 1-17
configuring 1-17
description 1-3
device profile, creating 1-23
device profiles 1-5
error clearing A-3
general problems, clearing A-2
illustrated (figure) 1-4
installing 1-14
login call flow 1-8
logout call flow 1-10
overview 1-1
service parameters 1-21
subscribing 1-26
system requirements 1-11
trace files A-2
troubleshooting A-1
upgrading 1-15
user device profile, associating 1-25
using 1-28
Cisco CRA Engine
adding Cisco CallManager AutoAttendant 5-20
adding CTI port group 5-17
configuring for Cisco CallManager AutoAttendant 5-12
configuring JTAPI subsystem 5-16
overview 5-4
starting and stopping 5-28
Cisco Customer Response Platform
components 5-4
Cisco IPMA
assistant assignment does not change A-20
assistant proxy lines contain blank fields A-21
calls do not get routed A-22
manager or assistant search slow A-21
new manager not created A-19
service unreachable A-16
updated user information is lost A-24
user authentication fails A-15, A-28
Cisco IP Manager Assistant
architecture
understanding 2-2
assistant interfaces 2-7
bulk administration tool 1-13, 2-10
calling search space and partitions
configuration tips 2-22
Cisco IP phone interface 2-6
Cisco IP phone services
configuration tips 2-28
configuration checklist (table) 2-14
database and directory access architecture
understanding 2-6
desktop interface 2-6
manager assistant administration interface 2-8
manager interfaces 2-7
more information 2-53
phones
configuration tips 2-28
reporting tools 2-11
route point
configuration tips 2-24
softkeys 2-8
translation pattern
configuration tips 2-24
Cisco IP Manager Assistant (IPMA)
configuring assistant proxy and incoming intercom lines 2-38
configuring manager and assigning assistant 2-33
configuring manager primary and incoming intercom lines 2-34
Cisco IPMA service
understanding 2-3
Cisco IP phone services
Cisco IPMA
configuration tips 2-28
computer management (device driver) window (figure) 4-25
computer management (services) window (figure) 4-23
configuring
Cisco CallManager 5-8
Cisco CRA Engine 5-12
CTI ports 5-10
CTI route points 5-8
directory 5-13
JTAPI subsystem 5-16
prompts 5-23
welcome prompt 5-25
CTI port
adding 5-10
adding to Cisco CRA 5-17
CTI route points
adding 5-8
customizing
Cisco CallManager AutoAttendant 5-22
D
database
scalability 4-10
device profiles
and Cisco CallManager Extension Mobility 1-5
devices
driver states, checking 4-24
E
error
CiscoCallManager Extension Mobility A-3
F
features
Cisco IP Manager Assistant
assistant interfaces 2-7
bulk administration tool 1-13, 2-10
calling search space and partitions 2-22
Cisco IP phone interface 2-6
Cisco IP phone services 2-28
configuration checklist (table) 2-14
desktop interface 2-6
manager assistant administration interface 2-8
manager interfaces 2-7
phones 2-28
reporting tools 2-11
route point 2-24
softkeys 2-8
translation pattern 2-24
understanding architecture 2-2
understanding database and directory access architecture 2-6
Cisco IPMA service
understanding 2-3
G
gateways 5-4
group call pickup
group configuration settings (table) 2-48
H
hardware requirements 5-5
I
installing
Cisco CallManager AutoAttendant 5-6
IPMAConsoleInstall.jsp
exception while getting service parameters A-9
IIS service not running A-11
misspelled URL A-13
network problem A-12
no page found A-10
J
JTAPI subsystem, configuring 5-16
L
LDAP directory 5-4
login call flow
Cisco CallManager Extension Mobility 1-8
logout call flow
Cisco CallManager Extension Mobility 1-10
M
managing Cisco CallManager AutoAttendant 5-28
modifying
Cisco CallManager AutoAttendant instance 5-22
MOH
audio sources
adding 4-27
configuration settings (table) 4-31
configuring 4-26
copying 4-29
deleting 4-30
explained 4-12
updating 4-28
call park example 4-7
CD-ROM 4-12
characteristics 4-4
configuration checklist (table) 4-19
creating audio sources 4-13
database scalability 4-10
definitions 4-2
described 4-1
failover and failback 4-18
features
database requirements 4-9
database scalability 4-10
manageability 4-10
MOH servers 4-7
server manageability 4-8
server redundancy 4-9
server scalability 4-8
fixed audio source
configuration settings (table) 4-35
described 4-34
functionality 4-5
list of topics 4-1
managing audio sources 4-14
monitoring performance
computer management (device driver) window (figure) 4-25
computer management (services) window (figure) 4-23
device driver states 4-24
overview (table) 4-20
service states 4-23
more information 4-48
requirements and limits 4-17
server configuration settings (table) 4-44
servers
adding 4-38
characteristics 4-7
copying 4-40
database requirements 4-9
deleting 4-41
explained 4-11
manageability 4-8
perfmon counters 4-21
redundancy 4-9
resetting 4-43
scalability 4-8
updating 4-39
supported features 4-7
transfer hold example 4-7
understanding 4-2
user hold example 4-6
multicast
audio sources for MOH 4-14
configuration checklist (table) 4-16
explained 4-14
music on hold (MOH) 4-26, 4-38
audio sources 4-12
call park example 4-7
CD-ROM 4-12
characteristics 4-4
configuration checklist (table) 4-19
creating audio sources 4-13
definitions 4-2
described 4-1
failover and failback 4-18
functionality 4-5
list of topics 4-1
managing audio sources 4-14
monitoring performance
computer management (device driver) window (figure) 4-25
computer management (services) window (figure) 4-23
device driver states 4-24
overview (table) 4-20
service states 4-23
more information 4-48
requirements and limits 4-17
servers
characteristics 4-7
database requirements 4-9
explained 4-11
manageability 4-8
perfmon counters 4-21
redundancy 4-9
scalability 4-8
supported features 4-7
transfer hold example 4-7
understanding 4-2
user hold example 4-6
N
name
uploading 5-27
network requirements 5-5
no matches for user, troubleshooting A-27
P
perfmon counters
counter descriptions (table) 4-22
performance window (figure) 4-21
using to view MOH servers 4-21
prompt
configuring 5-23
configuring welcome 5-25
not found A-28
recording 5-24
R
recording welcome prompt 5-24
redundancy
MOH servers 4-9
reinstalling
Cisco CallManager AutoAttendant 5-7
repository profiles 5-13
requirements
CiscoCall Back 3-8
CiscoCallManager Extension Mobility 1-11
route point
Cisco IPMA
configuration tips 2-24
S
service
CiscoCallManager Extension Mobility 1-15, 1-20
software requirements 5-5
spoken name
uploading 5-27
T
trace files for CiscoCallManager Extension Mobility A-2
trace settings 5-28
transfer hold, example with MOH 4-7
translation pattern
Cisco IPMA
configuration tips 2-24
troubleshooting
Cisco CallManager Extension Mobility A-1
no matches for user A-27
prompt not found A-28
troubleshooting Cisco CallManager Extension Mobility A-3
U
unicast
audio sources for MOH 4-14
explained 4-14
upgrading
Cisco CallManager Extension Mobility 1-15
upgrading Cisco CallManager AutoAttendant 5-7
uploading
spoken name 5-27
user hold, example with MOH 4-6
W
welcome prompt 5-24
configuring 5-25
Windows requirements 5-5