Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AA 51-7

AAR

configuring 9-1

admission control

implementing with locations 11-1

analog access gateways and ports

adding 46-14

application profiles 51-6

Attendant Console, Cisco CallManager

hunt groups

configuration settings (table) 26-21

deleting members 26-19

updating members 26-19

viewing members 26-19

overview 26-1

performance monitors 26-27

pilot points, configuring 26-8

starting TCD 26-23

users, configuring 26-3

autogenerated device profiles

configuring directory numbers 44-9

automated alternate routing

groups

adding 9-3

configuring 9-1

deleting 9-5

finding 9-2

updating 9-4

automated alternate routing groups

configuration settings (table) 9-6

Automated Attendant (AA) 51-7

auto-registration

configuration settings (table) 12-4

configuring 12-1

disabling 12-3

enabling 12-1

reusing auto-registration numbers 12-6

B

browsing

CiscoCallManager 1-2

C

called party

transformations settings 22-23

transformations settings (table) 22-24

calling party

transformations settings 22-19

transformations settings (table) 22-20

calling search spaces

adding 15-3

configuration settings (table) 15-7

configuring 15-1

copying 15-5

deleting 15-6

finding 15-2

updating 15-4

call park

adding a number 33-1

configuration settings (table) 33-4

configuring 33-1

deleting a number 33-3

updating a number 33-2

call pickup

adding a group number 34-2

assigning directory numbers to a group 34-6

configuring 34-1

deleting a group number 34-4

group configuration settings (table) 34-5

updating a group number 34-3

characters, special

configuring 22-1

described (table) 22-2

Cisco CallManager

adding 3-2

benefits 1-2

browsing into 1-2

component versions 3-9

configuration settings (table) 3-5

configuring 3-1

deleting 3-4

groups

adding 4-2

configuration overview 4-1

configuration settings (table) 4-6

copying 4-4

deleting 4-5

updating 4-3

introduction 1-1

key features 1-2

more information 1-3

overview 1-1

server configuration 2-1

updating 3-3

Cisco CallManager Administration Guide

audience xxii

conventions xxiv

organization xxii

purpose xxi

related documentation xxiii

Cisco CallManager Attendant Console

hunt groups

configuration settings (table) 26-21

deleting members 26-19

updating members 26-19

viewing members 26-19

overview 26-1

performance monitors 26-27

pilot points, configuring 26-8

starting TCD 26-23

users, configuring 26-3

Cisco IP phones

adding 47-5

configuration overview 47-1

configuring 47-2

copying existing 47-7

deleting 47-11

directory numbers 47-29

displaying MAC address 47-3

finding and listing 47-27

resetting 47-8

templates, phone button

configuring 49-1

updating 47-10

Cisco IP phone services

adding a service 35-2

adding a service parameter 35-6

configuration settings (table) 35-5

configuring 35-1, 47-24

deleting a service 35-4

deleting a service parameter 35-8

parameter settings (table) 35-9

subscribing 47-24

unsubscribing 47-26

updating 47-25

updating a service 35-3

updating a service parameter 35-7

Cisco IP SoftPhone

user information 51-9

Cisco Messaging Interface (CMI) 24-1

Cisco TFTP

configuring 25-1

Cisco uOne

MWI device, configuring 39-2

Cisco voice mail

adding a new server and ports 38-2

adding ports 37-2

adding ports with the wizard 38-5

configuring 37-1

configuring message waiting 39-1

configuring port wizard 38-1

configuring profile 41-1

copying ports 37-4

deleting ports 37-3

deleting ports with the wizard 38-7

port configuration settings (table) 37-6

port wizard device information configuration settings 38-3

port wizard pilot number configuration settings 38-3

updating ports 37-4

Cisco voice mail pilot

configuring 40-1

Cisco WebAttendant

client configuration settings (table) 26-30

CMI

configuring 24-1

CMLocal date/time group 5-1

component versions 3-9

conference bridges

adding a Cisco IOS device 27-7

adding a hardware device 27-5

adding a meet-me number pattern 36-1

adding a software device 27-2

Cisco IOS configuration settings (table) 27-8

configuring 27-1

deleting a conference device 27-11

deleting a meet-me number pattern 36-4

hardware configuration settings (table) 27-6

software configuration settings (table) 27-4

updating a conference device 27-9

updating a meet-me number pattern 36-3

updating conference bridge parameters 27-12

configuration

route pattern settings (table) 19-8

configuring

Attendant Console, Cisco CallManager

performance monitors 26-27

starting TCD 26-23

Cisco CallManager Attendant Console

performance monitors 26-27

starting TCD 26-23

Cisco WebAttendant

client configuration settings (table) 26-30

hunt groups

deleting members 26-19

overview 26-15

updating members 26-19

viewing members 26-19

WebAttendant, Cisco

client configuration settings (table) 26-30

conventions xxiv

CTI

find and list CTI route points configuration pane (figure) 43-6

route point configuration pane (figure) 43-2

route points

adding 43-2

configuration settings (table) 43-8

configuring 43-1

deleting 43-4

finding 43-5

modifying 43-3

resetting 43-6

CTI ports

adding 47-5

copying existing 47-7

custom phone button templates

adding 49-2

deleting 49-5

modifying 49-3

renaming 49-4

updating 49-6

D

date/time groups

adding 5-2

configuration settings (table) 5-5

configuring 5-1

deleting 5-3

updating 5-3

DDI

configuring 22-5

explained (table) 22-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-1

with non-firmware loads 6-4

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-1

device pools

adding 8-2

configuration settings (table) 8-5

configuring 8-1

deleting 8-4

updating 8-3

device profiles

adding a user 44-3

configuring 44-1

configuring directory numbers for autogenerated device profiles 44-9

deleting a user profile 44-7

finding 44-2

updating a user profile 44-6

updating autogenerated profile 44-8

devices

adding 42-2

Cisco IP phones

configuration overview 47-1

configuring 47-2

configuring 42-1

defining common characteristics 8-1

gatekeeper, configuring 45-1

gateways 46-1

MWI configuration settings (table) 39-3

restarting or resetting 42-2

trunk, configuring 48-1

with non-default firmware loads 6-4

directory numbers

adding 47-29

configuration settings (table) 47-33

configuring 47-29

deleting 47-32

updating 47-31

discard digits instructions (DDI)

configuring 22-5

explained (table) 22-5

document

audience xxii

conventions xxiv

organization xxii

purpose xxi

documentation

related xxiii

Domain Name System (DNS) 2-1

E

E1 PRI ports 46-11

enterprise parameters, configuring 10-1

extension mobility, user information 51-8

external phone number mask 12-5

external route plan wizard

configuring 21-1

confirming the external route plan 21-10

creating an external route plan 21-2

deleting an external route plan 21-12

entering location information 21-5

finishing the external route plan 21-11

generating the external route plan 21-9

providing gateway information 21-8

providing tenant information 21-4

selecting gateways 21-6

setting the routing options 21-3

F

fields

requiring route patterns (table) 22-4

firmware loads, devices with non-default 6-4

FXO ports 46-8

FXS ports 46-6

G

gatekeeper

adding 45-2

configuration settings (table) 45-6

configuring 45-1

deleting 45-3

modifying 45-4

resetting 45-4

gateways

adding 46-1

analog access configuration settings (table) 46-51

analog access gateway, adding 46-14

Cisco VG224/VG248 analog gateway, adding 46-15

Cisco VG224/VG248 analog ports, adding 46-15

Cisco VG248 configuration settings (table) 46-54

configuration settings (table) 46-17

configuring 46-1

deleting 46-77

E&M port configuration settings (table) 46-62

E1/T1 configuration settings (table) 46-25

finding and listing 46-66

FSX/FXO configuration settings (table) 46-20

ground start port configuration settings (table) 46-61

H.323, adding 46-13

H.323 configuration settings (table) 46-43

ISDN 46-25

loop start port configuration settings (table) 46-59

MGCP

Cisco IOS, adding 46-3

configuration settings (table) 46-18

FXO ports, adding 46-8

FXS ports, adding 46-6

ports, adding 46-6

T1-CAS ports, adding 46-10

T1 PRI or E1 PRI ports, adding 46-11

modifying 46-77

non-IOS, adding 46-11

port configuration settings (table) 46-55

ports, adding 46-14

POTS port configuration settings (table) 46-56

PRI 46-25

providing gateway information using external route plan wizard 21-8

resetting 46-78

restarting 46-78

searching

by calling search space 46-70

by description 46-67

by device name 46-66

by device pool 46-72

by device type 46-75

by directory number 46-69

by route group 46-73

searching by route pattern 46-69

selecting using external route plan wizard 21-6

T1-CAS configuration settings (table) 46-40

updating 46-79

Global Directory

advanced search 52-3

basic search 52-2

LDAP 52-1

overview 52-1

group call pickup

adding a group number 34-2

assigning directory numbers to a group 34-6

configuring 34-1

deleting a group number 34-4

group configuration settings (table) 34-5

updating a group number 34-3

groups

Cisco CallManager

configuration settings (table) 4-6

configuring 4-1

date/time

configuration settings (table) 5-5

overview 5-1

H

H.323, adding gateways 46-13

hunt groups

configuration settings (table) 26-21

configuring 26-15

deleting members 26-19

updating members 26-19

viewing members 26-19

I

introduction to CiscoCallManager 1-1

IP address 2-1

IP phones, Cisco

configuration overview 47-1

configuring 47-2

IP phone services, Cisco

configuring 47-24

subscribing 47-24

unsubscribing 47-26

updating 47-25

ISDN, gateway configuration 46-25

K

keypad templates, configuring 49-1

L

LDAP parameters 10-1

locations

adding 11-2

configuration settings (table) 11-5

configuring 11-1

deleting 11-3

updating 11-3

M

media resource group lists

adding 31-2

configuration settings (table) 31-7

configuring 31-1

copying 31-4

deleting 31-6

updating 31-3

media resource groups

adding 30-2

configuration settings (table) 30-7

configuring 30-1

copying 30-4

deleting 30-5

updating 30-3

Media Termination Point (MTP) 28-1

meet-me number patterns

adding 36-1

configuration settings (table) 36-5

configuring 36-1

deleting 36-4

updating 36-3

messaging, Cisco Messaging Interface (CMI) 24-1

MGCP

Cisco IOS, adding 46-3

FXO ports, adding 46-8

FXS ports, adding 46-6

gateways, adding 46-3

non-IOS gateway, adding 46-11

ports, adding 46-6

T1-CAS ports 46-10

T1 PRI or E1 PRI ports, adding 46-11

MTP

adding 28-2

configuring 28-1

deleting 28-5

updating 28-3

MWI

MWI device configuration settings (table) 39-3

MWI device for uOne 39-2

N

nonstandard softkey templates

adding 50-1

adding application softkeys 50-3

softkey positions 50-4

number patterns, meet-me

adding 36-1

deleting 36-4

updating 36-3

O

organization xxii

overview of CiscoCallManager 1-1

P

parameters

configuring 32-1

configuring for a service 32-2

displaying for a service 32-4

enterprise 10-1

LDAP 10-1

partitions

adding 14-3

configuration settings (table) 14-6

configuring 14-1

deleting 14-4

finding 14-1

updating 14-4

phone button templates

adding 49-2

configuration settings (table) 49-3

configuring 49-1

deleting 49-5

modifying 49-3

renaming 49-4

updating 49-6

phones

adding 47-5

Cisco IP phone services

adding a service 35-2

adding a service parameter 35-6

configuration settings (table) 35-5

configuring 35-1

deleting a service 35-4

deleting a service parameter 35-8

parameter settings (table) 35-9

updating a service 35-3

updating a service parameter 35-7

configuration pane (figure) 47-6

configuration settings (table) 47-13

copying existing 47-7

deleting 47-11

directory numbers, configuring 47-29

displaying MAC address 47-3

find and list pane (figure)

deleting 47-12

resetting 47-9

finding and listing 47-27

resetting 47-8

updating 47-10

pilot points

configuring 26-8

plugins

configuring 53-1

installing 53-1

ports

adding 37-2

copying 37-4

deleting 37-3

modifying 46-77

updating 46-79

updating Cisco voice mail 37-4

PRI, gateway configuration 46-25

R

regions

adding 7-2

configuration settings (table) 7-5

configuring 7-1

deleting 7-4

updating 7-3

related documentation xxiii

route filters

adding 16-4

adding clauses 16-8

configuration settings (table) 16-7

configuring 16-1

copying 16-6

deleting 16-10

finding 16-2

operators

described (table) 16-14

explained 16-13

removing clauses 16-9

tags

described (table) 16-11

explained 16-11

updating 16-5

route groups

adding 17-3

adding devices 17-4

configuration settings (table) 17-9

configuring 17-1

deleting 17-7

finding 17-2

removing devices 17-5

updating 17-6

route lists

adding 18-3

adding route groups 18-4

changing the order of route groups 18-7

configuring 18-1

deleting 18-8

finding 18-2

removing route groups 18-6

route pattern

configuration settings (table) 19-8

route patterns

adding 19-3

configuration settings (table) 19-8

configuring 19-1

copying 19-6

deleting 19-7

fields in CiscoCallManager (table) 22-4

finding 19-2

updating 19-5

wildcards 22-1

route plans

confirming using the external route plan wizard 21-10

deleting using the external route plan wizard 21-12

external route plan wizard 21-1

finishing using the external route plan wizard 21-11

generating using the external route plan wizard 21-9

report

configuring 23-1

viewing all records 23-2

viewing in a file 23-3

S

searching using Global Directory 52-1

servers

adding 2-2

configuration settings (table) 2-4

configuring 2-1

deleting 2-3

updating 2-2

service parameters

configuration window (figure) 32-3

configuring 32-1

adding Cisco IP phone services 35-6

deleting Cisco IP phone services 35-8

updating Cisco IP phone services 35-7

configuring for a service 32-2

displaying for a service 32-4

services

Cisco IP phone configuration settings (table) 35-5

Cisco IP phone parameter settings (table) 35-9

configuring

adding Cisco IP phone services 35-2

deleting Cisco IP phone services 35-4

updating Cisco IP phone services 35-3

settings

called party transformations

configuring 22-23

explained (table) 22-24

calling party transformations

configuring 22-19

explained (table) 22-20

configuring 22-1

softkey templates

configuring 50-1

deleting 50-6

renaming 50-6

updating 50-7

special characters

configuring 22-1

described (table) 22-2

explained 22-1

speed dial

configuration settings (table) 47-23

speed-dial buttons

configuring 47-22

SRST

adding 13-3

configuration settings (table) 13-7

configuring 13-1

copying 13-5

deleting 13-6

finding 13-2

updating 13-4

Survivable Remote Site Telephony (SRST)

configuring 13-1

T

T1-CAS ports, adding 46-10

T1 PRI ports 46-11

TCD, starting 26-23

Telephony Call Dispatcher (TCD) 26-23

TFTP

configuring 25-1

time zones 5-1

transcoders

configuration settings (table) 29-7

configuring 29-2

copying 29-4

deleting 29-6

overview 29-1

updating 29-3

translation patterns

adding 20-3

configuration settings (table) 20-7

configuring 20-1

copying 20-5

deleting 20-6

finding 20-1

updating 20-4

trunk

adding 48-3

configuration settings (table) 48-8

configuring 48-1

deleting 48-4

finding and listing 48-2

modifying 48-5

resetting 48-6

U

uOne, Cisco

MWI device, configuring 39-2

user information

adding a user 51-2

application profiles 51-6

associating devices to a user 51-6

Automated Attendant 51-7

changing a PIN 51-5

changing a user password 51-4

configuration settings (table) 51-3, 53-3

extension mobility 51-8

new user overview 51-1

SoftPhone, Cisco IP 51-9

V

versions of Cisco CallManager components 3-9

voice gateways 46-1

voice mail

adding a new server and ports 38-2

adding ports 37-2

adding ports with the wizard 38-5

configuring 37-1

configuring message waiting 39-1

configuring port wizard 38-1

configuring profile 41-1

copying ports 37-4

deleting ports 37-3

deleting ports with the wizard 38-7

port configuration settings (table) 37-6

port wizard device information configuration settings 38-3

port wizard pilot number configuration settings 38-3

updating ports 37-4

voice mail pilot

configuration settings (table) 40-3

configuring 40-1

voice mail profiles

configuration settings (table) 41-5

copy 41-2

delete 41-3

find 41-2

list 41-2

W

WebAttendant, Cisco

client,configuration settings (table) 26-30

wildcards

described (table) 22-2

for route patterns 22-1