Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

index

A

access

restricting with partitions 28-2

accounts

administrator

described 38-1

more information 38-2

overview 38-1

CCMAdmin 38-2

SQL sa 38-2

SQLSvc

described 38-2

administrator

account

described 38-1

more information 38-2

overview 38-1

CCMAdmin account 38-2

SQL sa account 38-2

SQLSvc account

described 38-2

tools

BAT 37-1

CAR 37-2

CiscoCallManager Serviceability 37-2

more information 37-8

overview 37-1

remote network management 37-3

admission control 4-10, 7-1

analog gateways 33-5

application profiles 15-5

assistance

obtaining xxvii

TAC xxvii, xxviii

attendant console

Cisco WebAttendant 31-1

hunt groups and pilot points 31-8

audio quality 7-1

audio sources

creating for MOH 19-13

for MOH 19-12

managing for MOH 19-13

MOH CD-ROM 19-12

multicast 19-14

unicast 19-14

Automated Attendant service 15-6

auto-registration

configuration checklist (table) 11-2

described 11-1

more information 11-4

understanding 11-1

AVVID, Cisco

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

B

balanced call processing

explained 5-5

illustrated (figure) 5-7

bandwidth

allocation of 7-1

calculations for admission control 7-6

used by CiscoCallManager 4-4

used by codec types (table) 4-6

barge

described 34-15

BAT 37-1

Bulk Administration Tool (BAT) 37-1

buttons

directories button 34-20

messages button 34-19

C

call admission control 4-10

gatekeeper

components 7-10

explained 7-8

illustrated (figure) 7-9

locations

explained 7-2

illustrated (figure) 7-2

more information 7-13

overview 7-1

call control 16-3

Call Detail Records (CDR) 37-4

call failure, avoiding 20-5

call forward

described 34-17

calling search spaces

examples 12-2

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-3

call park

configuration checklist (table) 27-2

described 34-17

example with MOH 19-6

more information 27-2

overview 27-1

call pickup

configuration checklist (table) 28-3

described 34-17

guidelines and tips 28-2

more information 28-4

overview 28-1

restricting access 28-2

understanding 28-1

updating configurations 28-4

using with partitions 28-2

call preservation

explained 9-6, 21-4

scenarios (table) 9-8

call processing

balanced load

explained 5-5

illustrated (figure) 5-7

by CiscoCallManager 2-3

combined with redundancy

illustrated (figure) 6-5

call waiting

described 34-16

CAR

overview 37-2

Catalyst 4000

access gateway module 33-8

described 21-13

in gateway mode (figure) 21-14

voice gateway modules 33-7

Catalyst 4224 33-9

Catalyst 6000

24 port FXS analog interface module 33-9

AVVID Services Module 33-8

configuration illustrated (figure) 21-16

described 21-15

E1/T1 line card 33-8

voice gateway modules 33-7

Catalyst DSP

more information 21-18

overview 21-1

requirements and system limits 21-17

resource manager 21-4

resource matrix (table) 21-3

understanding 21-2

Catalyst MTP 21-5

Catalyst switches

4000 family 21-13

6000 family 21-15

conferencing services

described 21-11

illustrated (figure) 21-13

CCMAdmin account 38-2

CDR

access by SQL users (table) 37-7

database access 37-7

described 37-4

removing records 37-6

service parameters 37-5

CDR Analysis and Reporting (CAR) 37-2

CD-ROM

documentation xxvi

Cisco.com

described xxvii

registering xxviii

Cisco Architecture for Voice, Video, and Integrated Data (CiscoAVVID) 2-2

Cisco ATA 186

configuration checklist (table) 36-3

connecting to Cisco CallManager 36-2

more information 36-3

Cisco AVVID

applications 2-3

call processing 2-3

components 2-2

infrastructure 2-4

Cisco CallManager

voice mail 22-1

Cisco CallManager

additional documentation 1-2

bandwidth usage 4-4

becoming inactive 18-4, 20-6

benefits 1-2

call processing 2-3

CTI redundancy 35-4

described 10-2

groups

described 6-2

illustrated (figure) 6-3

groups, configuring 4-1

introduction 1-1

key features 1-2

LDAP directory 14-1

MOH servers 19-9

more information 1-2

overview 31

redundancy 6-1

remote network management

features (table) 37-4

overview 37-3

restart conditions (table) 10-2

supported voice codecs 4-4

understanding 31

Cisco CallManager System Guide

conventions xxiii

organization xxii

preface xxi

related documentation xxiii

Cisco CTIManager service 10-3

Cisco Database Layer Monitor service 10-3

Cisco documentation

on CD-ROM xxvi

on the World Wide Web xxv

Cisco DPA

illustrated (figure) 26-3

integration overview 26-1

more information 26-4

Cisco Extension Mobility service 10-4

Cisco IP phones

12 SP+, described 34-6

30 VIP, described 34-6

7910, described 34-4

7914 Expansion Module, described 34-4

7935, described 34-5

7940, described 34-3

7960, described 34-3

overview 34-1

requirements for use with Cisco WebAttendant 31-3

Cisco IP Phone Services

configuration checklist (table) 29-4

guidelines and tips 29-3

more information 29-4

overview 29-1

understanding 29-2

Cisco IP SoftPhone 15-8

Cisco IP telephony

configuring system 3-1

more information 2-5

overview 2-1

Cisco IP Voice Media Streaming Application service 10-4

Cisco JTAPI

using user directory 15-2

Cisco Messaging Interface (CMI) service 10-5

Cisco MOH Audio Translator service 10-5

Cisco RIS Data Collector service 10-6

Cisco Telephony Call Dispatcher (TCD) service 10-7, 31-5

Cisco TFTP service

alternate paths 8-7

configuration checklist (table) 8-7

described 10-7

list of topics 8-1

more information 8-8

overview 8-1

understanding 8-3

Cisco Unified Open Network Exchange (Cisco uOne) 22-1, 25-1

Cisco Unity

configuration checklist (table) 24-4

connections with the phone system (figure) 24-3

messaging integration

description 24-3

overview 24-1

more information 24-5

system requirements 24-2

Cisco uOne

configuration checklist (table) 25-3

configuring CallManager for uOne 25-1

more information 22-8, 25-5

MWI on/off numbers, setting 25-2

understanding 25-1

Cisco VG200 gateway 33-4

Cisco VG248

gateway redundancy 33-16

Cisco WebAttendant

client requirements 31-2

configuration 31-4

configuration checklist (table) 31-16

hunt groups 31-8

installation 31-4

more information 31-17

overview 31-1

performance counters (figure) 31-15

performance monitors 31-14

phone requirements 31-3

pilot points 31-8

requirements for using 31-2

TCD service 31-8

Trace parameters 31-8

users, understanding 31-4

closest-match routing 13-7

clusters

balanced call processing

explained 5-5

illustrated (figure) 5-7

communication between 5-5

communication within 5-3

compared to groups 6-2

configuration checklist (table) 5-8

described 5-2

illustrated (figure) 5-3

list of topics 5-1

more information 5-9

overview 5-1

redundancy 5-4

CMI

described 10-5

redundancy

described 23-4

illustrated (figure) 23-5

CMLocal date/time group 4-2

codecs

bandwidth used per call (table) 4-6

G.711 4-4

G.723 4-4

G.729 4-4

GSM 4-4

supported by CiscoCallManager 4-4

wideband 4-4

communication

between clusters 5-5

within a cluster 5-3

communication protocols, gateway 33-11

compression of voice stream 21-6

computer management (device driver) window (figure) 19-24

computer management (services) window (figure) 19-23

Computer Telephony Integration (CTI) 35-1

computer telephony integration (CTI)

overview 5

conference bridges

ad hoc

described 17-4

initiating 17-4

configuration checklist (table) 17-6

guidelines and tips 17-6

meet-me

described 17-4

initiating 17-5

more information 17-7

overview 17-1

updating configurations 17-7

conference devices

hardware

described 17-2

MTP WS-X6608 DSP service card 17-3

NM-HDV network modules 17-3

software, described 17-3

understanding 17-2

conferencing

across an IP WAN 21-8

Catalyst DSP requirements 21-17

caveats for Catalyst conferencing 21-18

design details 21-11

using Catalyst DSP 21-1

with Catalyst switches

described 21-11

illustrated (figure) 21-13

configuration

files for devices 9-2

settings

checklist (table) 4-11

list of topics 4-1

configuring

auto-registration

checklist (table) 11-2

call park

checklist (table) 27-2

call pickup

checklist (table) 28-3

Cisco ATA 186

checklist (table) 36-3

Cisco IP Phone Services

checklist (table) 29-4

CiscoIP telephony system 3-1

Cisco TFTP

checklist (table) 8-7

Cisco uOne

configuration checklist (table) 25-3

Cisco WebAttendant

checklist (table) 31-16

clusters

checklist (table) 5-8

conference bridges

ad hoc 17-4

checklist (table) 17-6

guidelines and tips 17-6

meet-me 17-4, 17-5

updating configurations 17-7

CTI

checklist (table) 35-6

extension mobility

checklist (table) 30-6

flow for entire system 3-1

overview checklist (table) 3-2

gatekeeper

checklist (table) 7-13

gateways

checklist (table) 33-17

IP telephony system

more information 3-4

locations

checklist (table) 7-7

login/logout applications 30-5

media resource group lists

checklist (table) 16-7

media resource groups

checklist (table) 16-7

MTP

checklist (table) 20-7

planning configuration 20-4

multicast audio sources (table) 19-16

phones

checklist (table) 34-21

ports

for SMDI 23-2

services

checklist (table) 10-9

SMDI

checklist (table) 23-7

system-level settings

configuration checklist (table) 4-11

described 4-1

transcoders

configuration checklist (table) 18-5

user directory

checklist (table) 15-8

conventions xxiii

CTI

application failure 35-6

applications 35-1

configuration checklist (table) 35-6

controlled devices 35-3

CTI Manager 10-3

CTIManager

described 35-2

redundancy 35-5

IP phones 35-3

list of topics 35-1

more information 35-8

ports

described 34-6, 35-3

redundancy 6-7, 35-4

route points 35-3

custom phone rings

creating 32-2

overview 32-1

PCM file requirements 32-4

D

database

monitor 10-3

path

location for TCD 31-7

options for TCD 31-6

publisher 5-3

redundancy 6-6

scalability 19-9

subscriber 5-3

date/time groups

CMLocal 4-2

described 4-2

DDI 13-8

default settings

for devices 4-3

device pools

described 4-8, 9-5

updating 4-9

devices

accessing TFTP server 8-5

associating to a user 15-5

Cisco uOne

ports 22-1, 25-1

conference

hardware 17-2

software 17-3

understanding 17-2

configuration files 9-2

CTI control 35-3

defaults 4-3

distributing for redundancy 6-4

driver states, checking 19-23

firmware loads 9-3

identifying TFTP server 8-6

load descriptions (table) 9-4

MTP

characteristics 20-5

profiles, managing 30-2

support

list of topics 9-1

more information 9-9

supported 9-1

transcoders

resetting 18-4

updating firmware loads 9-5

using Cisco TFTP 8-3

using DHCP 8-3

DHCP

and devices 8-3

dial plan architecture

overview 5

dial plans

accessing gateways 33-14

digital signal processor (DSP) 21-1

directories button

configuring 34-20

directory

adding a user 15-4

associating devices 15-5

Automated Attendant 15-6

CiscoCallManager using LDAP 14-1

configuration 30-5

configuration checklist (table) 15-8

extending enterprise directory schema 14-4

extension mobility 15-7

LDAP overview 14-1

managing user entries 14-5

migrating to enterprise directory 14-4

more information 14-5, 15-9

replication of enterprise directory 14-5

user, managing 15-1

user profiles 15-5

using existing directory 14-2

directory numbers

understanding shared line appearances 34-14

discard digits instructions (DDI) 13-8

document

conventions xxiii

organization xxii

preface xxi

documentation

feedback xxvi

obtaining xxv

on CD-ROM xxvi

ordering xxvi

related xxiii

World Wide Web xxv

DPA 7630/7610

functionality 26-2

illustrated (figure) 26-3

purpose 26-3

understanding 26-2

using SMDI 26-3, 26-4

DSP resource manager 21-4

DSPRM 21-4

DT-24+/DE-30+ 33-4

E

enterprise parameters

described 4-9

extension mobility

configuration checklist (table) 30-6

described 30-1

directory configuration 30-5

login/logout configuration 30-5

managing device profiles 30-2

more information 30-7

supported phones 30-2

understanding 30-1

user device profile 15-7

user directory 15-7

external route plan wizard

described 13-9

generated route filters 13-10

generated route groups 13-11

generated route lists 13-12

generated route patterns 13-14

F

features

call park 27-1

call pickup

guidelines and tips 28-2

overview 28-1

Cisco IP Phone Services 29-1

extension mobility

configuration checklist (table) 30-6

directory configuration 30-5

login/logout 30-5

overview 30-1

understanding 30-1

group call pickup 28-1

phone features (table) 34-11

phone login

directory configuration 30-5

login/logout 30-5

overview 30-1

supported phones 30-2

understanding 30-1

system

overview 5

user login

enabling/disabling 30-3

feedback on documentation xxvi

file format

RingList.xml 32-3

firmware loads

described 9-3

updating 9-5

Foreign Exchange Office (FXO) 33-12

Foreign Exchange Station (FXS) 33-12

FXO 33-12

FXS 33-12

G

G.711 4-4

G.723 4-4

G.729 4-4

gatekeeper

and call admission control (figure) 7-9

configuration checklist (table) 7-13

configuring 7-10

configuring in CiscoCallManager 7-12

configuring on the router 7-10

described 7-8

gateways

analog 33-5

Catalyst 4000

described 33-7

in gateway mode (figure) 21-14

Catalyst 6000

configuration illustrated (figure) 21-16

described 33-7

Cisco IOS H.323 33-10

Cisco IP telephony 33-3

Cisco VG200 33-4

communication protocols 33-11

configuration checklist (table) 33-17

control protocols 33-1

DT-24+/DE-30+ 33-4

failover and failback 33-15

H.323 33-10

ICS77XX 33-10

list of 33-2

models (table) 33-11

more information 33-18

overview 33-1

related to dial plans 33-14

standalone voice 33-4

station 33-5

summary of voice gateways (table) 33-11

supported protocols 33-2

trunk 33-5

trunk interfaces 33-1, 33-3

VG248 33-5

Global Directory

advanced user search 15-3

basic user search 15-3

displaying with directories button 34-20

LDAP 15-2

searching 15-2

group call pickup

overview 28-1

understanding 28-1

groups, Cisco CallManager

compared to clusters 6-2

components of 6-2

configuring 4-1

illustrated (figure) 6-3

groups, date/time 4-2

GSM 4-4

H

H.323

Cisco IOS gateways 33-10

clients 34-6

gateways 33-10

intercluster trunks 33-11

IOS gateway redundancy 33-15

used in VoIP gateways 33-2

hardware conferences

limits 16-9

monitoring 16-10

hub-and-spoke topology 7-1

hunt groups

example (figure) 31-11

linked

example (figure) 31-13

explained 31-12

overview 31-8

I

ICS77XX

gateways 33-10

integrating voice mail

overview 19

integrating voice messaging

overview 19

intercluster communication 5-5

intercluster trunks 33-11

internet

ecosystem 2-1

intracluster communication 5-3

introduction

to CiscoCallManager 1-1

IP phones, Cisco

12 SP+ 34-6

30 VIP 34-6

7910 34-4

7914 Expansion Module 34-4

7935 34-5

7940 34-3

7960, described 34-3

features

barge 34-15

call forward 34-17

call park 34-17

call pickup 34-17

call waiting 34-16

described 34-15

overview 34-1

supported models

described (table) 34-3

listed 34-2

IP Phone Services, Cisco

configuration checklist (table) 29-4

guidelines and tips 29-3

more information 29-4

overview 29-1

understanding 29-2

IP SoftPhone, Cisco

user directory 15-8

IP telephony

more information 2-5

overview 2-1

redundancy 5-4

J

JTAPI

using user directory 15-2

L

LDAP directory

extending enterprise directory schema 14-4

managing user entries 14-5

migrating to enterprise directory 14-4

more information 14-5

overview 17, 14-1

replication of enterprise directory 14-5

using existing directory 14-2

Lightweight Directory Access Protocol (LDAP) 14-1

load, firmware 9-3

load balancing

distributing devices 6-4

explained 5-5

illustrated (figure) 5-7

locations

and call admission control (figure) 7-2

and regions 4-7

configuration checklist (table) 7-7

described 7-2

interaction with regions

explained 7-4

illustrated (figure) 7-5

used in admission control 7-1

login, user

enable/disable

per device 30-5

per user 30-4

system-wide basis 30-3

login/logout 30-5

M

media control 16-3

Media Gateway Control Protocol (MGCP) 33-2

media resource group lists

configuration checklist (table) 16-7

described 16-5

media resource groups

configuration checklist (table) 16-7

described 16-4

media resource manager

managing MTPs 20-3

using to manage transcoders 18-2

media resources

call control 16-3

described 16-2

management 16-1

media control 16-3

media resource group lists 16-5

media resource groups 16-4

media termination point control 16-3

monitoring 16-9

more information 16-11

music on hold control 16-4

overview 11, 16-1

redundancy 6-6

requirements 16-8

system limits 16-8

unicast bridge control 16-4

media termination point (MTP) 20-1

media termination point control 16-3

media termination points

limits 16-8

monitoring 16-9

messages button 34-19

Message Waiting Indicator (MWI) 25-2

messaging

Cisco Unity

integration description 24-3

integration overview 24-1

Cisco uOne 25-1

MGCP

described 33-2

gateway redundancy 33-15

modules, network

NM-HDV 17-3

MOH

audio sources 19-12

audio translator 10-5

call park example 19-6

CD-ROM 19-12

characteristics 19-4

configuration checklist (table) 19-19

creating audio sources 19-13

database scalability 19-9

definitions 19-2

described 19-1

failover and failback 19-18

features

database requirements 19-9

database scalability 19-9

manageability 19-10

MOH servers 19-7

server manageability 19-8

server redundancy 19-8

server scalability 19-8

functionality 19-5

list of topics 19-1

managing audio sources 19-13

MOH control 16-4

monitoring performance

computer management (device driver) window (figure) 19-24

computer management (services) window (figure) 19-23

device driver states 19-23

overview (table) 19-20

service states 19-22

monitoring resources 16-11

more information 19-25

requirements and limits 19-16

servers

characteristics 19-7

database requirements 19-9

explained 19-11

limits 16-9

manageability 19-8

perfmon counters 19-21

redundancy 19-8

scalability 19-8

supported features 19-7

transfer hold example 19-6

understanding 19-2

user hold example 19-6

MTP

avoiding call failure/user alert 20-5

CiscoCallManager becomes inactive 20-6

configuration checklist (table) 20-7

device characteristics 20-5

failover and failback 20-6

managing with media resource manager 20-3

more information 20-8

overview 20-1

planning configuration 20-4

resetting registered devices 20-7

system requirements and limitations 20-6

transcoding 21-5

transcoding caveats 21-17

transcoding services 21-5

understanding 20-1

using transcoders 18-3

MTP WS-X6608 DSP service card 17-3

multicast

audio sources

for MOH 19-14

configuration checklist (table) 19-16

explained 19-14

multisite WAN

using centralized MTP transcoding (figure) 21-9

music on hold (MOH)

audio sources 19-12

call park example 19-6

CD-ROM 19-12

characteristics 19-4

configuration checklist (table) 19-19

creating audio sources 19-13

definitions 19-2

described 19-1

failover and failback 19-18

functionality 19-5

list of topics 19-1

managing audio sources 19-13

monitoring performance

computer management (device driver) window (figure) 19-24

computer management (services) window (figure) 19-23

device driver states 19-23

overview (table) 19-20

service states 19-22

more information 19-25

requirements and limits 19-16

servers

characteristics 19-7

database requirements 19-9

explained 19-11

manageability 19-8

perfmon counters 19-21

redundancy 19-8

scalability 19-8

supported features 19-7

transfer hold example 19-6

understanding 19-2

user hold example 19-6

MWI

on/off numbers 25-2

N

network modules

NM-HDV 17-3

NM-HDV-2E1-60 17-3

NM-HDV-2T1-48 17-3

NM-HDV network modules

NM-HDV-2E1-60 17-3

NM-HDV-2T1-48 17-3

O

obtaining documentation xxv

ordering documentation xxvi

organization xxii

overview

of CiscoCallManager 31, 1-1

of computer telephony integration 5

of dial plan architecture 5

of LDAP directory 17

of media resources 11

of phones 5

of system configuration 7, 3-1

of system features 5

of user configuration 17

of voice gateways 5

of voice mail 19

of voice messaging 19

P

parameters

service

CDR 37-5

MaxStationsInitPerSecond 34-20

parameters, enterprise

described 4-9

partitions

examples 12-2

explained 12-1

guidelines and tips 12-3

list of topics 12-1

more information 12-3

restricting access 28-2

using call pickup 28-2

passwords

more information 38-2

overview 38-1

PCM file requirements

for custom ring types 32-4

perfmon counters

counter descriptions (table) 19-22

performance window (figure) 19-21

using to view MOH servers 19-21

phone button templates

12 series, default template 34-10

30 SP+, default template 34-10

30 VIP, default template 34-10

7910, default template 34-9

7914 Expansion Module, default template 34-9

7940, default template 34-9

7960, default template 34-9

conference station 7935, default template 34-10

phone login

described 30-1

directory configuration 30-5

login/logout configuration 30-5

managing device profiles 30-2

more information 30-7

understanding 30-1

phones

administration tips 34-18

associating with users 34-18

button templates

default 34-8

described 34-7

guidelines 34-11

listed by model (table) 34-9

Cisco IP Phone 12 SP+ 34-6

Cisco IP Phone 30 VIP 34-6

Cisco IP Phone 7910 34-4

Cisco IP Phone 7914 Expansion Module 34-4

Cisco IP Phone 7935 34-5

Cisco IP Phone 7940 34-3

Cisco IP Phone 7960 34-3

Cisco IP Phone Services 29-1

configuration checklist (table) 34-21

custom rings

creating 32-1, 32-2

overview 32-1

PCM file requirements 32-4

directories button 34-20

directory numbers 34-14

failover and failback 34-21

features

barge 34-15

call forward 34-17

call park 34-17

call pickup 34-17

call waiting 34-16

described 34-15

features described (table) 34-11

find all phones 34-19

messages button 34-19

methods for adding 34-14

more information 34-23

overview 5, 34-1

requirements for use with Cisco WebAttendant 31-3

search by calling space 34-18

search by description 34-18

search by device pool 34-18

search by MAC address 34-18

search tips 34-18

supported for extension mobility 30-2

supported models

described (table) 34-3

listed 34-2

pilot points

example (figure) 31-11

overview 31-8

ports

configuring for SMDI 23-2

CTI

described 34-6

preface xxi

preservation of calls

explained 9-6

scenarios (table) 9-8

protocols

gateway control 33-1

H.323 33-2

MGCP 33-2

Skinny gateway protocol 33-2

supported in VoIP gateways 33-2

publisher of the database 5-3

Q

quality of sound 7-1

R

redundancy

and distributed call processing

illustrated (figure) 6-5

CiscoCallManager 35-4

Cisco VG248 analog phone gateways 33-16

CMI

described 23-4

illustrated (figure) 23-5

CTI 35-4

CTIManager 35-5

described 5-4

IOS H.323 gateways 33-15

list of topics 6-1

MGCP gateway 33-15

MOH servers 19-8

more information 6-7

of CTI 6-7

of media resources 6-6

of the database 6-6

SGCP gateways 33-16

support for gateways 33-15

types of 6-1

with distributed call processing 6-4

regions

and call admission control 4-7

and locations 4-7

deleting 4-8

described 4-4

example (figure) 4-7

interaction with locations

explained 7-4

illustrated (figure) 7-5

modifying 4-8

used with admission control

explained 7-4

illustrated (figure) 7-5

related documentation xxiii

remote network management

features (table) 37-4

for CiscoCallManager 37-3

ReorderRouteList service parameter 23-3

requirements

Cisco Unity 24-2

RingList.xml file format 32-3

route filters

associated with route lists (table) 13-10

described 13-10

route groups

generated 13-11

related to dial plans 33-14

route lists

associated route filters (table) 13-10

described 13-12

types (table) 13-12

route patterns

closest-match routing 13-7

considerations for using 13-8

explained 13-8

generated with external route plan wizard 13-14

wildcards and special characters 13-6

route plans

and Cisco Analog Access Gateways (figure) 13-6

and Cisco Digital Access Gateways (figure) 13-4

external route plan wizard

generated route filters 13-10

generated route groups 13-11

generated route lists 13-12

generated route patterns 13-14

list of topics 13-1

more information 13-15

overview 13-1

report 13-14

S

search

by calling space 34-18

by description 34-18

by device pool 34-18

by MAC address 34-18

for all phones in the database 34-19

for phones 34-18

service parameters

CDR 37-5

MaxStationsInitPerSecond 34-20

ReorderRouteList 23-3

services

Automated Attendant 15-6

CiscoCallManager 10-2

restart conditions (table) 10-2

Cisco CTIManager 10-3

Cisco Database Layer Monitor 10-3

Cisco Extension Mobility 10-4

Cisco IP Voice Media Streaming Application 10-4

Cisco MOH Audio Translator 10-5

Cisco RIS Data Collector 10-6

Cisco TFTP 10-7

CMI 10-5

configuration 10-8

configuration checklist 10-9

installation 10-8

list of topics 10-1

login/logout 30-5

more information 10-9

overview 10-1

TCD 10-7, 31-5

trace settings 10-8

settings

configuring

checklist (table) 4-11

described 4-1

SGCP

gateway redundancy 33-16

shared line appearances 34-14

Simplified Message Desk Interface (SMDI) 23-1

Skinny gateway protocol 33-2, 33-12

SMDI

configuration checklist (table) 23-7

integration requirements 23-1

migration with DPA 7630/7610 26-3, 26-4

more information 23-8

port configuration 23-2

voice mail integration 23-1

SoftPhone, Cisco IP 15-8

software conferences

limits 16-8

monitoring 16-10

sound quality 7-1

special characters

in route patterns 13-6

SQL sa account 38-2

SQLSvc account 38-2

station gateways 33-5

subscriber to the database 5-3

supported devices 9-1

system configuration

for complete IP telephony system

overview 3-1

overview checklist (table) 3-2

more information 3-4

overview 7, 3-1

understanding 7

system features

overview 5

system-level configuration settings 4-1

T

TAC

contacting xxviii

described xxviii

escalation center xxix

obtaining assistance xxvii

website xxviii

TCD

database path

location 31-7

options 31-6

described 10-7

Trace parameters 31-8

technical assistance xxvii, xxviii

Technical Assistance Center (TAC) xxvii, xxviii

templates, phone button

12 series, default 34-10

30 SP+, default 34-10

30 VIP, default 34-10

7910, default 34-9

7914 Expansion Module, default 34-9

7940, default 34-9

7960, default 34-9

conference station 7935, default 34-10

default 34-8

described 34-7

guidelines 34-11

listed by model (table) 34-9

TFTP

alternate paths 8-7

configuration checklist (table) 8-7

configuration files 9-2

described 10-7

list of topics 8-1

more information 8-8

overview 8-1

process overview 8-2

server

accessing 8-5

identifying 8-6

understanding 8-3

time zones 4-2

tools

administrator

BAT 37-1

CAR 37-2

CiscoCallManager Serviceability 37-2

more information 37-8

overview 37-1

remote network management 37-3

Trace

settings 10-8

transcoders

capacity 18-2

configuration checklist (table) 18-5

failover and failback 18-4

limits 16-8

managing with media resource manager 18-2

monitoring 16-10

more information 18-6

overview 18-1

resetting registered devices 18-4

understanding 18-1

using as MTPs 18-3

transcoding

Catalyst DSP requirements 21-17

caveats for MTP 21-17

centralized MTP and conferencing services (figure) 21-9

intercluster call flow (figure) 21-10

IP-to-IP packet 21-8

IP-to-IP packet (figure) 21-7

IP-to-IP packet across trunks 21-9

IP-to-IP packet and voice compression 21-6

MTP 21-5

using Catalyst DSP 21-1

transfer hold, example with MOH 19-6

Trivial File Transfer Protocol (TFTP) 8-1

trunk gateways 33-5

trunk interfaces 33-1, 33-3

U

understanding

voice mail 22-1

unicast

audio sources for MOH 19-14

explained 19-14

unicast bridge control 16-4

Unity, Cisco

configuration checklist (table) 24-4

connections with the phone system (figure) 24-3

integration description 24-3

messaging integration 24-1

more information 24-5

system requirements 24-2

uOne, Cisco

configuration checklist (table) 25-3

configuring CallManager for uOne 22-1, 25-1

more information 22-8, 25-5

understanding 22-1, 25-1

updating

device pools 4-9

user alert, avoiding 20-5

user configuration

overview 17

user device profiles 30-2

user directory

adding a user 15-4

associating devices 15-5

Automated Attendant 15-6

configuration checklist (table) 15-8

extension mobility 15-7

IP SoftPhone, Cisco 15-8

managing information 15-1

more information 15-9

user profiles 15-5

user hold, example with MOH 19-6

user login

enable/disable

per device 30-5

per user 30-4

system-wide basis 30-3

using CiscoCallManager 30-3

user profiles 15-5

V

VG248 33-5

voice codecs

bandwidth used per call (table) 4-6

G.711 4-4

G.723 4-4

G.729 4-4

GSM 4-4

supported by CiscoCallManager 4-4

wideband 4-4

voice compression 21-6, 21-8

voice gateways 33-3, 33-4

overview 5

voice mail

Cisco uOne 25-1

configuring messages button 34-19

connectivity to Cisco CallManager 22-1

overview 19

SMDI

configuration checklist (table) 23-7

integration 23-1

requirements for integration 23-1

understanding 22-1

voice messaging

overview 19

voice quality 7-1

W

wausers 31-6

WebAttendant, Cisco

client requirements 31-2

configuration 31-4

configuration checklist (table) 31-16

hunt groups 31-8

installation 31-4

more information 31-17

overview 31-1

performance counters (figure) 31-15

performance monitors 31-14

phone requirements 31-3

pilot points 31-8

requirements for using 31-2

TCD 31-5

TCD service 31-8

Trace parameters 31-8

users, understanding 31-4

wideband 4-4

wildcards

in route patterns 13-6