Table Of Contents

A - C - D - E - F - G - H - I - J - K - L - M - N - O - P - R - S - T - U - V - W -

index

A

AA 50-6

adding

analog access gateways and ports 47-16

admission control

implementing with locations 10-1

analog access gateways and ports

adding 47-16

appendix

personal directory 17

application configuration

overview 5

application profiles 50-3

assistance

obtaining xxvii, xxviii

TAC xxviii

autogenerated device profiles

configuring directory numbers 45-9

Automated Attendant (AA) 50-6

auto-registration

configuration settings (table) 11-4

configuring 11-1

disabling 11-3

enabling 11-1

reusing auto-registration numbers 11-7

C

called party

transformations settings 20-21

transformations settings (table) 20-21

calling party

transformations settings 20-19

transformations settings (table) 20-20

calling search spaces

adding 13-3

configuration settings (table) 13-7

configuring 13-1

copying 13-5

deleting 13-6

finding 13-2

updating 13-4

call park

adding a number 34-2

configuration settings (table) 34-5

configuring 34-1

deleting a number 34-4

updating a number 34-3

call pickup

adding a group number 35-2

assigning directory numbers to a group 35-6

configuring 35-1

deleting a group number 35-4

group configuration settings (table) 35-5

updating a group number 35-3

CD-ROM documentation xxvi

characters, special

configuring 20-1

described (table) 20-2

Cisco.com described xxvii

Cisco CallManager

adding 3-1

benefits 1-2

component versions 3-8

configuration settings (table) 3-5

configuring 3-1

deleting 3-4

groups

adding 4-2

configuration overview 4-1

configuration settings (table) 4-6

copying 4-4

deleting 4-5

updating 4-3

introduction 1-1

key features 1-2

more information 1-2

overview 31, 1-1

server configuration 2-1

starting and stopping 33-1

updating 3-3

Cisco CallManager Administration Guide

audience xxii

conventions xxiii

organization xxii

preface xxi

purpose xxi

related documentation xxiii

Cisco IP phones

adding 48-4

address book synchronizer A-9

configuring

explained 48-2

overview 48-1

copying existing 48-7

deleting 48-11

directory numbers 48-29

displaying MAC address 48-3

finding and listing 48-28

resetting 48-8

templates, phone button

configuring 49-1

updating 48-10

Cisco IP phone services

adding a service 36-2

adding a service parameter 36-6

configuration settings (table) 36-5, 36-9

configuring 36-1, 48-25

deleting a service 36-4

deleting a service parameter 36-8

subscribing 48-25

unsubscribing 48-27

updating 48-26

updating a service 36-3

updating a service parameter 36-7

Cisco IP SoftPhone

user information 50-7

Cisco Java Telephony API (JTAPI) 54-1

Cisco JTAPI

administering user information 54-15

configuring tracing 54-4

installation and configuration 54-1

installing

Advanced configuration (table) 54-12

Advanced tab (figure) 54-11

CiscoCallManager tab (figure) 54-10

Log Destination configuration (table) 54-8

Log Destination tab (figure) 54-7

overview 54-2

Trace Level tab (figure) 54-5

verifying installation 54-4

preferences on non-Microsoft environments 54-14

Cisco Messaging Interface (CMI) 22-1

Cisco TAPI

administering user information 54-15

Cisco TAPI Service Provider (TSP) 53-1

Cisco TFTP

configuring 23-1

configuring parameters 23-4

deleting service 23-3

inserting service 23-2

Cisco TSP

activating 53-4

configuration settings

Advanced tab (figure) 53-19

Advanced tab (table) 53-20

CTI Manager tab (figure) 53-11

CTI Manager tab (table) 53-12

general tab (figure) 53-8

Language tab (figure) 53-21

overview 53-7

Trace tab (figure) 53-16

Trace tab (table) 53-17

user tab (figure) 53-9

user tab (table) 53-10

Wave tab (figure) 53-13

Wave tab (table) 53-14

configuring 53-6

installation and configuration 53-1

installing 53-3

installing the wave driver 53-22

managing 53-30

overview 53-1

reinstalling 53-30

removing 53-29

setting up the client-server configuration 53-27

uninstalling 53-32

uninstalling the wave driver 53-27

upgrading 53-31

verifying the installation 53-26

Cisco uOne

MWI device, configuring 402

Cisco voice mail

adding a new server and ports 42-2

adding ports 38-2

adding ports with the wizard 42-4

configuring 38-1, 401, 41-1, 42-1

copying ports 38-4

deleting ports 38-3

deleting ports with the wizard 42-6

port configuration settings (table) 38-6

updating ports 38-4

Cisco voice mail pilot

configuring 39-1

Cisco WebAttendant

client, configuring settings 24-17

client, installing 24-16

client configuration settings (table) 24-19

hunt groups

adding members 24-8

configuration settings (table) 24-13

configuring linked 24-11

deleting members 24-12

updating members 24-12

viewing members 24-12

overview 24-1

performance monitors 24-26

pilot points, configuring 24-4

server configuration 24-21

server configuration pane (figure) 24-22

setting up wauser shared directory 24-23

starting TCD 24-25

users, adding 24-2

users, configuration settings (table) 24-4

users, configuring 24-2

users, deleting 24-3

users, updating 24-3

users, viewing 24-3

CMI

adding service 22-2

configuring 22-1

configuring service parameters 22-5

deleting service 22-4

CMLocal date/time group 5-1

component versions 3-8

conference bridges

adding a Cisco IOS device 25-7

adding a hardware device 25-5

adding a meet-me number pattern 37-1

adding a software device 25-2

Cisco IOS configuration settings (table) 25-8

configuring 25-1

deleting a conference device 25-10

deleting a meet-me number pattern 37-4

hardware configuration settings (table) 25-6

software configuration settings (table) 25-4

updating a conference device 25-9

updating a meet-me number pattern 37-2

updating conference bridge parameters 25-12

configuration

route pattern settings (table) 17-8

transcoder settings (table) 29-7

configuring

analog access gateway settings (table) 47-50, 47-52

auto-registration

disabling 11-3

enabling 11-1

overview 11-1

settings (table) 11-4

calling search spaces

adding 13-3

copying 13-5

deleting 13-6

finding 13-2

overview 13-1

settings (table) 13-7

updating 13-4

call park

adding a number 34-2

deleting a number 34-4

overview 34-1

settings (table) 34-5

updating a number 34-3

call pickup

assigning directory numbers to group 35-6

group settings (table) 35-5

overview 35-1

Cisco CallManager

adding 3-1

deleting 3-4

list of topics 3-1

overview 31

settings (table) 3-5

updating 3-3

Cisco CallManager groups

adding 4-2

copying 4-4

deleting 4-5

updating 4-3

Cisco IP phone button templates 49-1

Cisco IP phones

explained 48-2

overview 48-1

Cisco IP phone services

adding a service 36-2

adding a service parameter 36-6

deleting a service 36-4

deleting a service parameter 36-8

overview 36-1, 48-25

subscribing 48-25

unsubscribing 48-27

updating 48-26

updating a service 36-3

updating a service parameter 36-7

Cisco TFTP

deleting service 23-3

inserting service 23-2

overview 23-1

parameters 23-4

Cisco TSP 53-6

Cisco voice mail

overview 38-1, 401, 41-1, 42-1

settings (table) 38-6

Cisco voice mail pilot

overview 39-1

Cisco WebAttendant

client, installing 24-16

client configuration settings (table) 24-19

client settings 24-17

performance monitors 24-26

server 24-21

server configuration pane (figure) 24-22

setting up wauser shared directory 24-23

starting TCD 24-25

client-server configuration using Cisco TSP 53-27

CMI

adding service 22-2

deleting service 22-4

overview 22-1

service parameters 22-5

conference bridges

adding a Cisco IOS device 25-7

adding a hardware device 25-5

adding a meet-me number pattern 37-1

adding a software device 25-2

Cisco IOS settings (table) 25-8

deleting a conference device 25-10

deleting a meet-me number pattern 37-4

hardware settings (table) 25-6

overview 25-1

software settings (table) 25-4

updating a conference device 25-9

updating a meet-me number pattern 37-2

updating parameters 25-12

CTI route points

adding 44-2

configuration pane (figure) 44-2

deleting 44-4

find and list configuration pane (figure) 44-6

finding 44-5

modifying 44-3

overview 44-1

resetting 44-6

settings (table) 44-8

date/time groups

adding 5-2

deleting 5-3

updating 5-2

DDI 20-5

device defaults

overview 6-1

settings (table) 6-3

device pools

adding 8-2

configuration settings (table) 8-6

deleting 8-5

overview 8-1

updating 8-4

device profiles

adding a user 45-3

configuring directory numbers for autogenerated device profiles 45-9

deleting a user profile 45-7

finding 45-2

overview 45-1

updating a user profile 45-6

updating autogenerated profile 45-8

devices

adding 43-2

overview 43-1

restarting or resetting 43-2

directory numbers

adding 48-30

deleting 48-33

overview 48-29

settings (table) 48-34

updating 48-31

E&M port settings (table) 47-60

E1/T1 gateway settings (table) 47-25

external route plan wizard

confirming the external route plan 19-10

creating an external route plan 19-2

deleting an external route plan 19-12

entering location information 19-5

finishing the external route plan 19-11

generating the external route plan 19-9

overview 19-1

providing gateway information 19-8

providing tenant information 19-4

selecting gateways 19-6

setting the routing options 19-3

FXS/FXO gateway settings (table) 47-22

gatekeeper

adding 46-2

deleting 46-3

resetting 46-4

settings (table) 46-6

gateways

adding 47-2

adding analog access 47-16

adding Cisco VG224/VG248 analog gateways 47-17

adding Cisco VG224/VG248 analog ports 47-17

adding FXO ports to MGCP 47-9

adding FXS ports to MGCP 47-7

adding H.323 47-14

adding non-IOS MGCP 47-13

adding ports 47-16

adding ports to MGCP 47-7

adding T1-CAS ports to MGCP 47-11

adding T1 PRI or E1 PRI ports to MGCP 47-12

deleting 47-74

finding and listing 47-64

overview 47-1

resetting 47-75

restarting 47-75

settings (table) 47-19

updating 47-76

ground start port settings (table) 47-58

group call pickup

assigning directory numbers to group 35-6

group settings (table) 35-5

overview 35-1

H.323 gateway settings (table) 47-40

hunt groups

adding members 24-8

configuration pane (figure) 24-9

configuration settings (table) 24-13

configuring linked hunt groups 24-11

deleting members 24-12

overview 24-8

updating members 24-12

viewing members 24-12

intercluster trunk settings (table) 47-40

IP phones, Cisco

explained 48-2

overview 48-1

IP phone services, Cisco

overview 48-25

subscribing 48-25

unsubscribing 48-27

updating 48-26

keypad templates 49-1

locations

adding 10-2

deleting 10-3

overview 10-1

settings (table) 10-5

updating 10-3

loop start port settings (table) 47-56

media resource group lists

adding 31-2

copying 31-4

deleting 31-6

overview 31-1

settings (table) 31-7

updating 31-3

media resource groups

adding 30-2

copying 30-4

deleting 30-6

overview 30-1

settings (table) 30-7

updating 30-3

meet-me number/pattern

overview 37-1

meet-me number patterns

settings (table) 37-5

MGCP gateway settings (table) 47-20

MOH

adding audio sources 27-2

adding servers 28-2

audio sources 27-2

audio source settings (table) 27-7

copying audio sources 27-5

copying servers 28-4

deleting audio sources 27-6

deleting servers 28-5

fixed audio source 27-10

fixed audio source settings (table) 27-11

overview 27-1, 28-1

resetting servers 28-6

server configuration settings (table) 28-8

updating audio sources 27-3

updating servers 28-3

MTP

adding 26-2

deleting 26-4

overview 26-1

updating 26-3

MWI device

settings (table) 403

parameters

overview 32-1

updating 32-4

partitions

adding 12-3

deleting 12-4

overview 12-1

settings (table) 12-6

updating 12-4

personal address book

illustrated (figure) A-4

overview A-3

parameter settings (table) A-6

personal directory A-3

personal fast dials

overview A-6

parameter settings (table) A-8

phone button templates

adding 49-2

deleting 49-5

modifying 49-3

overview 49-1

renaming 49-4

updating 49-6

phone button templates (table) 49-3

phones

adding 48-4

configuration pane (figure) 48-6

copying existing 48-7

deleting 48-11

explained 48-2

find and list pane (figure) 48-9, 48-11

finding and listing 48-28

overview 48-1

resetting 48-8

settings (table) 48-13

updating 48-10

pilot points

adding 24-5

deleting 24-6

settings (table) 24-7

updating 24-6

viewing 24-6

plugins 52-1

ports

updating 47-76

port settings (table) 47-53

POTS port settings (table) 47-53

regions

adding 7-2

deleting 7-4

overview 7-1

settings (table) 7-5

updating 7-3

route filters

adding 14-4

adding clauses 14-8

copying 14-6

deleting 14-10

finding 14-2

operators (table) 14-14

operators explained 14-13

overview 14-1

removing clauses 14-9

settings (table) 14-7

tags 14-11

tags (table) 14-11

updating 14-5

route groups

adding 15-3

adding devices 15-4

deleting 15-7

finding 15-1

overview 15-1

removing devices 15-5

settings (table) 15-8

updating 15-6

route lists

adding 16-3

adding route groups 16-4

changing the order of route groups 16-7

deleting 16-8

finding 16-2

overview 16-1

removing route groups 16-6

route patterns

adding 17-3

copying 17-6

deleting 17-7

finding 17-1

overview 17-1

settings (table) 17-8

updating 17-5

route plan report

overview 21-1

viewing all records 21-2

viewing in a file 21-3

route plans

overview 9

servers

adding 2-2

adding a new service 32-2

deleting 2-4

deleting a service 32-3

list of topics 2-1

settings (table) 2-5

updating 2-3

service parameters

overview 32-1

updating 32-4

services

adding 32-2

deleting 32-3

overview 5

starting and stopping 33-1

using Windows 33-2

settings

called party transformations 20-21

calling party transformations 20-19

special characters overview 20-1

speed-dial buttons 48-23

speed dial settings (table) 48-24

system

overview 3

T1-CAS gateway settings (table) 47-38

TFTP

deleting service 23-3

inserting service 23-2

overview 23-1

parameters 23-4

transcoders

copying 29-4

deleting 29-6

described 29-2

overview 29-1

updating 29-3

translation patterns

adding 18-3

copying 18-5

deleting 18-6

finding 18-1

overview 18-1

settings (table) 18-7

updating 18-4

TSP 53-6

user information

adding a new user 50-1, 50-2

application profiles 50-3

associating devices 50-4

Automated Attendant 50-6

extension mobility 50-6

SoftPhone, Cisco IP 50-7

voice mail

overview 38-1, 401, 41-1, 42-1

settings (table) 38-6

voice mail pilot

overview 39-1

settings (table) 39-2

voice mail profile

settings (table) 41-5

WebAttendant, Cisco

client, installing 24-16

client configuration settings (table) 24-19

client settings 24-17

performance monitors 24-26

server 24-21

server configuration pane (figure) 24-22

setting up wauser shared directory 24-23

starting TCD 24-25

conventions xxiii

copy

voice mail profile 41-2

CTI

find and list CTI route points configuration pane (figure) 44-6

route point configuration pane (figure) 44-2

route points

adding 44-2

configuration settings (table) 44-8

configuring 44-1

deleting 44-4

finding 44-5

modifying 44-3

resetting 44-6

CTI ports

adding 48-4

copying existing 48-7

custom phone button templates

adding 49-2

deleting 49-5

modifying 49-3

renaming 49-4

updating 49-6

D

date/time groups

adding 5-2

configuration settings (table) 5-4

configuring 5-1

deleting 5-3

updating 5-2

DDI

configuring 20-5

explained (table) 20-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-2

with non-firmware loads 6-4

delete

voice mail profile 41-3

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-2

device pools

adding 8-2

configuration settings (table) 8-6

configuring 8-1

deleting 8-5

updating 8-4

device profiles

adding a user 45-3

configuring 45-1

configuring directory numbers for autogenerated device profiles 45-9

deleting a user profile 45-7

finding 45-2

updating a user profile 45-6

updating autogenerated profile 45-8

devices

adding 43-2

Cisco IP phones, configuring 48-1, 48-2

configuration

overview 7

configuring 43-1

defining common characteristics 8-1

gatekeeper, configuring 46-1

gateways 47-1

MWI configuration settings (table) 403

restarting or resetting 43-2

with non-default firmware loads 6-4

directory

personal

configuring A-3

overview A-1

preparing phone user A-9

system requirements A-3

understanding A-1

directory numbers

adding 48-30

configuration settings (table) 48-34

configuring 48-29

deleting 48-33

updating 48-31

discard digits instructions (DDI)

configuring 20-5

explained (table) 20-5

document

audience xxii

conventions xxiii

organization xxii

preface xxi

purpose xxi

documentation

feedback xxvi

obtaining xxv

on CD-ROM xxvi

ordering xxvi

related xxiii

World Wide Web xxv

Domain Name System (DNS) 2-1

E

E1 PRI ports 47-12

enterprise parameters, configuring 9-1

extension mobility, user information 50-6

external phone number mask 11-5

external route plan wizard

configuring 19-1

confirming the external route plan 19-10

creating an external route plan 19-2

deleting an external route plan 19-12

entering location information 19-5

finishing the external route plan 19-11

generating the external route plan 19-9

providing gateway information 19-8

providing tenant information 19-4

selecting gateways 19-6

setting the routing options 19-3

F

features

configuration

overview 3

feedback on documentation xxvi

fields

requiring route patterns (table) 20-4

find

voice mail profiles 41-2

firmware loads, devices with non-default 6-4

FXO ports 47-9

FXS ports 47-7

G

gatekeeper

adding 46-2

configuration settings (table) 46-6

configuring 46-1

deleting 46-3

modifying 46-3

resetting 46-4

gateways

adding 47-2

H.323 47-14

non-IOS 47-13

adding analog access gateway 47-16

adding Cisco VG224/VG248 analog gateway 47-17

adding Cisco VG224/VG248 analog ports 47-17

adding intercluster trunk 47-14

adding ports 47-16

analog access configuration settings (table) 47-50, 47-52

configuration settings (table) 47-19

configuring 47-1

deleting 47-74

E&M port configuration settings (table) 47-60

E1/T1 configuration settings (table) 47-25

finding and listing 47-64

FSX/FXO configuration settings (table) 47-22

ground start port configuration settings (table) 47-58

H.323 configuration settings (table) 47-40

intercluster trunk configuration settings (table) 47-40

ISDN 47-25

loop start port configuration settings (table) 47-56

MGCP

adding Cisco IOS 47-4

adding FXO ports 47-9

adding FXS ports 47-7

adding ports 47-7

adding T1-CAS ports 47-11

adding T1 PRI or E1 PRI ports 47-12

configuration settings (table) 47-20

modifying 47-73

port configuration settings (table) 47-53

POTS port configuration settings (table) 47-53

PRI 47-25

providing gateway information using external route plan wizard 19-8

resetting 47-75

restarting 47-75

searching

by calling search space 47-69

by description 47-66

by device name 47-64

by device pool 47-70

by directory number 47-67

by route group 47-72

selecting using external route plan wizard 19-6

T1-CAS configuration settings (table) 47-38

updating 47-76

Global Directory

advanced search 51-3

basic search 51-2

LDAP 51-1

overview 51-1

group call pickup

adding a group number 35-2

assigning directory numbers to a group 35-6

configuring 35-1

deleting a group number 35-4

group configuration settings (table) 35-5

updating a group number 35-3

groups

Cisco CallManager

configuration settings (table) 4-6

configuring 4-1

date/time

configuration settings (table) 5-4

overview 5-1

H

H.323, adding gateways 47-14

hunt groups

adding members 24-8

configuration pane (figure) 24-9

configuration settings (table) 24-13

configuring 24-8

configuring linked 24-11

deleting members 24-12

updating members 24-12

viewing members 24-12

I

intercluster trunks, adding 47-14

introduction to CiscoCallManager 1-1

IP address 2-1

IP phones, Cisco

address book synchronizer A-9

configuring 48-1, 48-2

IP phone services, Cisco

configuring 48-25

subscribing 48-25

unsubscribing 48-27

updating 48-26

ISDN, gateway configuration 47-25

J

JTAPI

administering user information 54-15

installing

Advanced configuration (table) 54-12

Advanced tab (figure) 54-11

CiscoCallManager tab (figure) 54-10

configuring tracing 54-4

Log Destination configuration (figure) 54-8

Log Destination tab (figure) 54-7

overview 54-2

Trace Level tab (figure) 54-5

verifying installation 54-4

preferences on non-Microsoft enviroments 54-14

K

keypad templates, configuring 49-1

L

LDAP parameters 9-1

list

voice mail profiles 41-2

locations

adding 10-2

configuration settings (table) 10-5

configuring 10-1

deleting 10-3

updating 10-3

M

media resource group lists

adding 31-2

configuration settings (table) 31-7

configuring 31-1

copying 31-4

deleting 31-6

updating 31-3

media resource groups

adding 30-2

configuration settings (table) 30-7

configuring 30-1

copying 30-4

deleting 30-6

updating 30-3

Media Termination Point (MTP) 26-1

meet-me number/pattern

configuring 37-1

meet-me number pattern

configuration settings (table) 37-5

meet-me number patterns

adding 37-1

deleting 37-4

updating 37-2

messaging, Cisco Messaging Interface (CMI) 22-1

MGCP

adding Cisco IOS 47-4

adding FXO ports 47-9

adding FXS ports 47-7

adding gateways 47-4

adding non-IOS gateway 47-13

adding ports 47-7

adding T1-CAS ports 47-11

adding T1 PRI or E1 PRI ports 47-12

MOH

audio source configuration settings (table) 27-7

audio sources 27-2

audio sources, adding 27-2

audio sources, copying 27-5

audio sources, deleting 27-6

audio sources, updating 27-3

configuring 27-1, 28-1

fixed audio source

configuration settings (table) 27-11

described 27-10

fixed audio source configuration settings (table) 27-11

server configuration settings (table) 28-8

servers, adding 28-2

servers, copying 28-4

servers, deleting 28-5

servers, resetting 28-6

servers, updating 28-3

MTP

adding 26-2

CiscoIpVoiceMediaStreamingApp 26-1

configuring 26-1

deleting 26-4

IpVoiceMediaStreamer 26-1

updating 26-3

music on hold (MOH) 27-1, 28-1

MWI

MWI device configuration settings (table) 403

MWI device for uOne 402

N

number patterns, meet-me

adding 37-1

deleting 37-4

updating 37-2

O

obtaining documentation xxv

ordering documentation xxvi

organization xxii

overview

of application configuration 5

of Cisco.com xxvii

of device configuration 7

of feature configuration 3

of user configuration 9

overview of CiscoCallManager 1-1

P

parameters

configuring 32-1

enterprise 9-1

LDAP 9-1

updating 32-4

partitions

adding 12-3

configuration settings (table) 12-6

configuring 12-1

deleting 12-4

finding 12-1

updating 12-4

personal address book

configuring

illustrated (figure) A-4

overview A-3

parameter settings (table) A-6

userID parameter settings (figure) A-5

using (figure) A-2

personal directory 17

configuring A-3

overview A-1

preparing phone user A-9

system requirements A-3

understanding A-1

personal fast dials

configuring A-6

parameter settings (table) A-8

using (figure) A-2

phone button templates

adding 49-2

configuration settings (table) 49-3

configuring 49-1

deleting 49-5

modifying 49-3

renaming 49-4

updating 49-6

phones

adding 48-4

button templates, configuring 49-1

Cisco IP phone services

adding a service 36-2

adding a service parameter 36-6

configuration settings (table) 36-5, 36-9

configuring 36-1

deleting a service 36-4

deleting a service parameter 36-8

updating a service 36-3

updating a service parameter 36-7

configuration pane (figure) 48-6

configuration settings (table) 48-13

copying existing 48-7

deleting 48-11

directory numbers 48-29

directory numbers, configuring 48-29

displaying MAC address 48-3

find and list pane (figure) 48-9, 48-11

finding and listing 48-28

resetting 48-8

updating 48-10

pilot points

adding 24-5

configuration settings (table) 24-7

configuring 24-4

deleting 24-6

updating 24-6

viewing 24-6

plugins

configuring 52-1

installing 52-1

ports

adding 38-2

copying 38-4

deleting 38-3

modifying 47-73

updating 38-4, 47-76

preface xxi

preferences

Cisco JTAPI in non-Microsoft environments 54-14

PRI, gateway configuration 47-25

R

regions

adding 7-2

configuration settings (table) 7-5

configuring 7-1

deleting 7-4

updating 7-3

related documentation xxiii

route filters

adding 14-4

adding clauses 14-8

configuration settings (table) 14-7

configuring 14-1

copying 14-6

deleting 14-10

finding 14-2

operators

described (table) 14-14

explained 14-13

removing clauses 14-9

tags

described (table) 14-11

explained 14-11

updating 14-5

route groups

adding 15-3

adding devices 15-4

configuration settings (table) 15-8, 50-2

configuring 15-1

deleting 15-7

finding 15-1

removing devices 15-5

updating 15-6

route lists

adding 16-3

adding route groups 16-4

changing the order of route groups 16-7

configuring 16-1

deleting 16-8

finding 16-2

removing route groups 16-6

route pattern

configuration settings (table) 17-8

route patterns

adding 17-3

configuration settings (table) 17-8

configuring 17-1

copying 17-6

deleting 17-7

fields in CiscoCallManager (table) 20-4

finding 17-1

updating 17-5

wildcards 20-1

route plans

confirming using the external route plan wizard 19-10

deleting using the external route plan wizard 19-12

external route plan wizard 19-1

finishing using the external route plan wizard 19-11

generating using the external route plan wizard 19-9

overview 9

report

configuring 21-1

viewing all records 21-2

viewing in a file 21-3

S

searching using Global Directory 51-1

servers

adding 2-2

adding CMI 22-2

configuration settings (table) 2-5

configuring 2-1

deleting 2-4

deleting CMI 22-4

updating 2-3

service parameters

adding a new service 32-2

configuring

adding Cisco IP phone services 36-6

deleting Cisco IP phone services 36-8

updating Cisco IP phone services 36-7

deleting a service 32-3

updating 32-4

services

adding 32-2

Cisco IP phone configuration settings (table) 36-5, 36-9

configuring

adding Cisco IP phone services 36-2

deleting Cisco IP phone services 36-4

updating Cisco IP phone services 36-3

deleting 32-3

overview 5

starting and stopping 33-1

starting and stopping using Windows 33-2

updating service parameters 32-4

settings

called party transformations

configuring 20-21

explained (table) 20-21

calling party transformations

configuring 20-19

explained (table) 20-20

configuring 20-1

special characters

configuring 20-1

described (table) 20-2

explained 20-1

speed dial

configuration settings (table) 48-24

speed-dial buttons

configuring 48-23

starting services 33-2

stopping services 33-2

system configuration

overview 3

T

T1-CAS ports 47-11

T1 PRI ports 47-12

TAC

contacting xxviii

described xxviii

obtaining assistance xxviii

telephone contacts xxviii

website xxviii

TAPI, administering user information 54-15

TCD, starting 24-25

technical assistance xxvii

Technical Assistance Center (TAC) xxviii

Telephony Call Dispatcher (TCD) 24-25

TFTP

configuring 23-1

configuring parameters 23-4

deleting service 23-3

inserting service 23-2

time zones 5-1

transcoder, configuration settings (table) 29-7

transcoders

configuring 29-1, 29-2

copying 29-4

deleting 29-6

updating 29-3

translation patterns

adding 18-3

configuration settings (table) 18-7

configuring 18-1

copying 18-5

deleting 18-6

finding 18-1

updating 18-4

TSP

activating 53-4

configuration settings

Advanced tab (figure) 53-19

Advanced tab (table) 53-20

CTI Manager tab (figure) 53-11

CTI Manager tab (table) 53-12

general tab (figure) 53-8

Language tab (figure) 53-21

overview 53-7

Trace tab (figure) 53-16

Trace tab (table) 53-17

user tab (figure) 53-9

user tab (table) 53-10

Wave tab (figure) 53-13

Wave tab (table) 53-14

configuring 53-6

installation and configuration 53-1

installing 53-3

installing the wave driver 53-22

managing 53-30

overview 53-1

reinstalling 53-30

removing 53-29

setting up client-server configuration 53-27

uninstalling 53-32

uninstalling the wave driver 53-27

upgrading 53-31

verifying the installation 53-26

U

uOne, Cisco

MWI device, configuring 402

user configuration

overview 9

user information

adding a new user 50-1, 50-2

administering for JTAPI and TAPI 54-15

application profiles 50-3

associating devices to a user 50-4

Automated Attendant 50-6

extension mobility 50-6

SoftPhone, Cisco IP 50-7

V

versions of Cisco CallManager components 3-8

voice gateways 47-1

voice mail

adding a new server and ports 42-2

adding ports 38-2

adding ports with the wizard 42-4

configuring 38-1, 401, 41-1, 42-1

copying ports 38-4

deleting ports 38-3

deleting ports with the wizard 42-6

port configuration settings (table) 38-6

updating ports 38-4

voice mail pilot

configuration settings (table) 39-2

configuring 39-1

voice mail profile

configuration settings (table) 41-5

copy 41-2

delete 41-3

voice mail profiles

find 41-2

list 41-2

W

wauser shared directory 24-23

wave driver

installing 53-22

saving information 53-24

uninstalling 53-27

verifying wave driver exists 53-25

WebAttendant, Cisco

client,configuration settings (table) 24-19

client, configuring settings 24-17

client, installing 24-16

hunt groups

adding members 24-8

configuration settings (table) 24-13

configuring linked 24-11

deleting members 24-12

updating members 24-12

viewing members 24-12

overview 24-1

performance monitors 24-26

pilot points, configuring 24-4

server configuration 24-21

server configuration pane (figure) 24-22

setting up wauser shared directory 24-23

starting TCD 24-25

users, adding 24-2

users, configuration settings (table) 24-4

users, configuring 24-2

users, deleting 24-3

users, updating 24-3

users, viewing 24-3

wildcards

described (table) 20-2

for route patterns 20-1